Retail TouchPoints

JANUARY 10, 2024

The new MyLowe’s Rewards program will offer do-it-yourself customers exclusive savings on items they need for their homes and allow them to earn rewards toward future purchases. We created this loyalty program with their home improvement needs in mind, just as we did with the MVP Pro Rewards program for our Pro customers.

Shipping 291

Shipping Shopping Marketing ATS 291

Retail TouchPoints

MARCH 6, 2024

Retail’s busiest returns period may be in the rearview mirror until next year, but rising ecommerce order volumes have caused returns management to become an aspect of ecommerce and omnichannel business that warrants a dedicated year-round strategy. Returns are a major cost of doing retail business of any kind, but especially online.

Customer Experience 253

Customer Experience Returns Shipping Consumer 253

Retail TouchPoints

MAY 9, 2024

Operating 14 omnichannel fulfillment centers nationwide, Cart.com provides brands and retailers with third-party logistics (3PL) solutions and proprietary software such as its Constellation Order Management System (OMS) and warehouse management technology, designed to get products to customers as quickly and efficiently as possible.

Fulfillment 258

Fulfillment Fashion Shipping Management 258

Inside Retail

APRIL 28, 2024

At Starshipit , we surveyed leading retailers from around the globe for our latest report, Evolving Expectations 2024 , to bring you the freshest insights on what truly drives customer satisfaction in shipping and fulfilment. That’s where the real challenge lies. In fact, 33.7 In fact, 33.7 What’s the rush?

Checkout 147

Checkout Shipping Fulfillment Customer Experience 147

Retail TouchPoints

SEPTEMBER 14, 2023

that delivers pretty much any item to a consumer with science fiction-style immediacy, retailers remain bound by 21 st -century delivery methods. in an interview with Retail TouchPoints. across the board and it’s still virtually nil in logistics,” he added in an interview with Retail TouchPoints. Unemployment is at 3.5%

Fulfillment 248

Fulfillment Shipping Supply Chain Management Consumer 248

Inside Retail

APRIL 30, 2024

In the furiously competitive landscape of online retail, unlocking progress in customer experience is the route to business growth. Team Global Express e-Care is the carrier’s new direct-to-consumer shipping solution, partnering with e-commerce retailers to enable confidence, choice and control. What if I’m not home?

Shipping 147

Shipping Customer Experience Checkout Returns 147

Retail TouchPoints

SEPTEMBER 22, 2023

Retailers increasingly strike balances between direct-to-consumer ecommerce and omnichannel strategies to keep products in stores and in front of consumers. Retailers increasingly strike balances between direct-to-consumer ecommerce and omnichannel strategies to keep products in stores and in front of consumers.

Shipping 244

Shipping Wholesale Fulfillment Consumer 244

Retail TouchPoints

SEPTEMBER 18, 2023

based sellers exported more than 216 million products to customers in other markets through the platform. While it’s often lumped into the “retailer” category, clearly that is no longer Amazon’s core identifier. A decade ago, hardly any sellers sold globally through Amazon; last year, U.S.-based

Payment Services 317

Payment Services Shipping Fulfillment Finance 317

Retail TouchPoints

MAY 1, 2024

Today’s customers expect more from the private brands they purchase — they want affordable, quality products to elevate their overall food experience,” said Scott Morris, SVP, Private Brands, Food and Consumables at Walmart in a statement. “The The launch of Bettergoods delivers on that customer need in a meaningful way.”

Shipping 200

Shipping Consumer ATS Customer Experience 200

Retail TouchPoints

JULY 20, 2022

In this new landscape, the shipping experience has become more important to a brand’s bottom line — and reputation — than ever before. Here are three ways SMBs can deliver a more personalized shipping experience to build a happier, more loyal customer base. Explore options for personalization beyond delivery speed.

Shipping 304

Shipping Merchant Services Payment Services Consumer 304

Inside Retail

FEBRUARY 5, 2024

As we venture into 2024, Australian retailers stand at the crossroads of evolving consumer behaviours, economic uncertainties, and technological advancements. Price sensitivity drove this trend, making it crucial for retailers to consider listing their products on marketplaces.

Shipping 130

Shipping Fulfillment Returns Accounting 130

Retail TouchPoints

APRIL 25, 2024

Online marketplaces Rebag and Newegg have joined the growing roster of retailers launching membership programs. This year alone, the list of retailers that have launched or beefed up their loyalty and membership programs includes Albertsons , Carter’s , PetSmart , Target , Sunglass Hut , Staples , Lowe’s , Ulta Beauty and CVS.

Shipping 147

Shipping Accounting Accessories Returns 147

Retail TouchPoints

APRIL 26, 2024

Additionally, Amazon’s spring sale in March 2024 was open to all customers, not just Prime members as its spring and fall Prime Days events are, although members did have access to exclusive deals. Exclusive member perks are a common tactic to enhance the value of paid membership programs like Walmart+.

Supermarket 226

Supermarket Shipping Shopping Planning 226

Inside Retail

MARCH 7, 2024

Inside Retail’s Top 50 People in E-Commerce is an annual ranking of the most impressive and inspiring leaders in Australia’s online retail industry. Inside Retail : Tell me about your career journey. You can download it here. Over the next few weeks, we’ll be sharing in-depth profiles of this year’s Top 10.

Fulfillment 249

Fulfillment Shipping Returns Inventory Management 249

Retail TouchPoints

JANUARY 9, 2024

For 15 years he worked as a business and trade consultant for PwC , helping multinational corporations navigate the intricacies of customs, international trade and the global supply chain. Retail TouchPoints: The supply chain has been a huge topic of conversation since the pandemic struck.

Merchant Services 237

Merchant Services Shipping Fulfillment Inventory Management 237

Retail TouchPoints

JULY 28, 2023

Safeway and Albertsons have launched Vine & Cellar , a curated collection of wines available for sale online with direct shipping to customers in California. The selection includes wines priced from $10 per bottle to more than $1,000 , with plans to expand the assortment even further.

Shipping 227

Shipping Supermarket Planning Shopping 227

Inside Retail

MARCH 24, 2024

ShipStation, a global leading provider of shipping software solutions, has announced its continued investment in the Australian market. These enhancements include the introduction of checkout rates, shipping strategies, auto-split, ODBC support and custom labels.

Merchant Services 130

Merchant Services Drop-Shipping Checkout Fulfillment 130

Inside Retail

FEBRUARY 18, 2024

Australian wine-makers have shipped millions of bottles of wine to Hong Kong in a bet that China will soon lift tariffs on Australian wine and revive a trade worth hundreds of millions of dollars, according to industry figures and trade data. Trade data show that Australian wine-makers sent almost 2.5 million litres worth $65.5

Shipping 245

Shipping Promotions Marketing Planning 245

Retail TouchPoints

JUNE 9, 2023

Luxury retail brands are making sustainability a priority more than ever before. As luxury retail continues to move with the times, increasing sustainability is sure to become an even bigger part of their strategies for success going forward. There is also a significant intersection of sustainability with customer preference data.

Clienteling 225

Clienteling Fast Fashion Shipping Fashion 225

Retail TouchPoints

SEPTEMBER 26, 2023

Discount ecommerce app Wish has teamed up with parcel pickup and drop-off network Pudo to offer customers click-and-collect options at more than 1,200 locations across the U.S. One of Wish’s biggest tactics to turn the tide has been improving the shipping experience in terms of both cost and speed. and Canada. on all orders over $10.

Location 203

Location Drop-Shipping Shipping Returns 203

Retail TouchPoints

JANUARY 29, 2024

Store-based fulfillment of customer orders got an enormous boost during the COVID pandemic, when both curbside pickup and delivery offerings became survival tactics for so many retailers. Each of these companies announced new retail partnerships last year, many outside the “home turf” of the grocery vertical.

Fulfillment 262

Fulfillment Drop-Shipping Customer Retention Shipping 262

Retail TouchPoints

JUNE 15, 2023

GoBolt ’s Merchant Portal is a web-based app with a suite of features designed to enable retailers to manage their orders, inventory and shipments more effectively so they can stay on top of their fulfillment and delivery operations and make better informed decisions.

Merchant Services 239

Merchant Services Fulfillment Inventory Management Shipping 239

Wiser

SEPTEMBER 5, 2023

When it comes to online retail, pricing strategies can make or break a business’s success. Among these strategies, two stand out as particularly effective tools for driving conversions: discounts and free shipping. Discounts can also be a powerful tool for clearing out inventory and attracting new customers.

Shipping 148

Shipping Payment Services Returns Consumer 148

Inside Retail

MARCH 21, 2022

Shipping is ideally the last interaction we have with customers. There are a lot of options out there to create a more fine-tuned shipping strategy, while also saving money. Here’s five ways from ShipStation Australia to help you save money (and time) when it comes to shipping. Automate your shipping process.

Shipping 246

Shipping Merchant Services Payment Services Accounting 246

Inside Retail

SEPTEMBER 21, 2021

With more consumers shopping online than ever before, thanks in part to the pandemic, which has seen more than 80 per cent go online to buy , it’s more important than ever to have the right shipping process in place. . However, if done right, your shipping can be a competitive advantage. Understand what customers value .

Shipping 241

Shipping Merchant Services Payment Services Checkout 241

Retail TouchPoints

OCTOBER 6, 2023

For example, when a brand informs its 3PL about an upcoming promotion or sale, the 3PL can adjust staffing accordingly, which will avoid fulfillment backup and shipping delays. In the retail world, swift order processing is the hallmark of efficient logistics operations and exceptional customer service. 1: Demand forecasting.

Fulfillment 270

Fulfillment Returns Shipping Promotions 270

Retail TouchPoints

MAY 11, 2023

Best Buy is the latest retailer attempting to capitalize on the 61% of consumers who have up to four subscriptions. Creating these new membership options allows us to be there for all of our customers in the ways that are most important to them.” Conversely, the highest tier, My Best Buy Total , will set members back $179.99

Shipping 286

Shipping Checkout Consumer ATS 286

Retail TouchPoints

APRIL 29, 2022

Ecommerce returns are the new reality for retailers, but their rapid rise doesn’t have to crush conversion rates and profitability. Consider how returns are central to the customer experience and can create a competitive advantage, differentiate a brand and increase customer lifetime value. retailers, according to NRF.

Returns 289

Returns Merchant Services Drop-Shipping Shipping 289

Retail TouchPoints

MARCH 30, 2022

UPS is cultivating its shipping capabilities for integrated international ecommerce through a partnership with ESW. The agreement between the shipping-and-logistics company and DTC ecommerce firm will aim to facilitate cross-border online business for brands seeking to reach consumers on a global scale.

Shipping 235

Shipping Payment Services Consumer Shopping 235

Inside Retail

NOVEMBER 9, 2023

We look forward to helping our customers access even more exciting household brands and local businesses, as we prepare to scale the BIG W Market offering in the coming months.” Meanwhile, with the Big W Market, customers can now choose from a wide range of offerings from Big W and marketplace sellers.

Supermarket 246

Supermarket Shipping Marketing 246

Retail TouchPoints

APRIL 26, 2023

Approximately three years ago, executives at Northern Tool + Equipment were determined to do something about this, both to save on shipping costs and also to enhance the experience for its customers and warehouse associates. We’re always asking, what can we do to connect the customer with the delivery?”

Shipping 201

Shipping Customer Experience ATS Fulfillment 201

Retail TouchPoints

OCTOBER 4, 2022

In addition to supporting customers who use Supplemental Nutrition Assistance Program (SNAP) Electronic Benefits Transfer (EBT) payment options, the program also affords easier access to Amazon Layaway. The ecommerce giant noted that the program was introduced to help consumers as they weather rising costs on essentials.

Payment Services 260

Payment Services Shipping Planning Consumer 260

Retail TouchPoints

NOVEMBER 17, 2023

When customers place ecommerce orders, the last thing they want is an unhappy surprise. Shipping delays and stockouts lead to frustration and disappointment, especially when logistical problems impact time-sensitive purchases, such as special occasion gifts, event tickets or prescription medications.

Customer Experience 238

Customer Experience Inventory Management Fulfillment Inventory Turnover 238

Retail TouchPoints

SEPTEMBER 19, 2023

With Salesforce’s 2023 holiday predictions forecasting that BOPIS (buying items online for in-store or curbside pickup) will influence $28 billion in incremental sales during the holiday season, retailers seeking to capitalize on this revenue opportunity need to ensure their store operations and inventory management practices are up to par.

Store Operations 252

Store Operations Shipping Fulfillment Store Layout 252

Retail TouchPoints

FEBRUARY 12, 2024

And in today’s day and age, shopping online has never been easier — with targeted ads, free shipping, free returns, stores built into Instagram or TikTok, logins saved on your browser and payment information saved on your devices. Shopping is one of life’s simple pleasures.

Shipping 225

Shipping Clienteling Returns Shopping 225

Retail TouchPoints

SEPTEMBER 23, 2022

In internal fulfillment, the business handles the complete process of storing, packing and shipping. The company must have a warehouse to keep its inventory, and a logistics team to manage the goods for storing, ordering and shipping directly to stores/distributors or customers. Each option has its benefits and disadvantages.

Fulfillment 297

Fulfillment Shipping Inventory Management Management 297

Retail TouchPoints

SEPTEMBER 8, 2023

The rise of search-based and social selling has heightened retailers’ desire to offer aggressive estimated delivery dates (EDD). At the same time, many retailers are reporting higher and higher shipping costs, which are affecting profits on their balance sheets.

Merchant Services 203

Merchant Services Shipping Fulfillment Markdowns 203