Retail TouchPoints

AUGUST 5, 2022

Online fraud cost digital commerce merchants $27 billion in 2021 , so it’s no surprise that retailers have redoubled their focus on eliminating these threats. Yet the reality is that by focusing on fraud first, companies are focusing on the wrong priority. So, how does Maslow’s pyramid relate to online fraud?

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Merchant Services Returns Shipping Payment Services 248

Retail TouchPoints

JUNE 8, 2023

As a result of this rise in reselling, sneakers are also emerging as the ecommerce category most susceptible to online fraud, according to proprietary data from Riskified’s ecommerce risk intelligence platform. The data also revealed that orders between $100 and $300 are the most challenging transactions for retailers.

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Inside Retail

FEBRUARY 19, 2024

The Iconic has launched a new branding campaign over a month after the online fashion retailer found itself in defence mode due to fraudulent transactions made via customers’ accounts. The post The Iconic launches brand campaign following fraud scandal appeared first on Inside Retail Australia.

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Retail TouchPoints

DECEMBER 30, 2021

In 2020, consumers spent approximately $630 billion on online shopping, and merchants lost $12 billion to fraud. Federal data indicates that impostor scams and ecommerce fraud topped the list. Account takeover fraud, which is driven by impostor scams, increased by 50%, with no signs of slowing down in 2021. Millennials.

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Merchant Services Accounting Payment Services Returns 265

Inside Retail

MARCH 19, 2024

Selling online in the US can be lucrative, as many Australian retailers and brands are discovering. Loop is the leading post-purchase platform optimising returns, post-purchase, and reverse logistics for more than 3500 brands, representing about 15 per cent of Shopify’s gross merchandise value.

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Planning Shipping Returns Customer Retention 290

Retail TouchPoints

MARCH 14, 2023

Returns are, like it or not, as much a part of retail operations as the sales themselves. The exact return rate varies among different verticals and individual retailers, but online sales consistently generate higher levels of returns compared to brick-and-mortar. That means you’re out of business.

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Retail TouchPoints

JUNE 23, 2022

Last year, the average family with K-12 students spent $848 on return to school items, while families of college students spent an average of $1,200, according to the National Retail Federation. To meet demand and avoid supply chain-related shortages, some major retailers are bulking up their inventories now.

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Retail TouchPoints

JANUARY 28, 2022

retail sales in 2021, or $761 billion in merchandise, will be returned this year, according to a report from the National Retail Federation and Appriss Retail. Total retail sales reached $4.583 trillion in 2021. The total rate of returns is up from the 10.6% The total rate of returns is up from the 10.6%

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Inside Retail

MARCH 26, 2024

In the realm of commerce, a gap exists in the market – along with a major opportunity – particularly FOR large-scale item returns, within the domain of consumer-to-business (C2B) reverse logistics. Returns aren’t great for consumers or vendors. Also, certain product categories are more complex to process when returned.

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Returns Supply Chain Management Accessories Customer Experience 130

Small Biz Trends

OCTOBER 27, 2022

When bad actors take advantage of return policies, return fraud is the result. It’s the act of defrauding businesses using its return process and it’s a problem in the retail industry. If you think fraudulent returns aren’t a problem, think again. What Is Return Fraud?

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Returns Merchant Services Retailing Pricing Customer Experience 105

Retail TouchPoints

SEPTEMBER 25, 2023

Just as you don’t start worrying about your hot water heater’s performance until you get shocked by an icy-cold shower, most of us — even inside the retail industry — don’t think about supply chains until they stop working. Retail TouchPoints (RTP): How are the increasing demands for fast fulfillment affecting supply chains?

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Returns Supply Chain Management Fulfillment Customer Experience 296

Retail TouchPoints

FEBRUARY 9, 2023

As the ecommerce landscape becomes more competitive, top retailers like Amazon stay ahead of the curve by delivering a compelling product experience to their customers. Here are five essential AI-powered features for modern ecommerce that all retailers will find useful. Fraud detection.

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Merchant Services Accounting Shipping Returns 239

Retail TouchPoints

JUNE 10, 2020

Consumer-friendly and flexible return policies can be the difference between getting a new customer and losing a sale. According to proprietary research conducted by Forter, 23% of shoppers will abandon their carts if returns options are poor. Returns Abuse And Customer Expectations. This is amplified in some industries.

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Returns Merchant Services Drop-Shipping Accessories 150

Retail TouchPoints

JUNE 3, 2022

Shoppers can’t find a given retail brand if they don’t know it exists, and in a highly digital, post-COVID world full of choices, earning your share of traffic is critical. However, any retailer looking to make the most of its ad spend will need to contend with fraudulent clicks from adversaries such as bots.

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Jewelry Advertising Accounting Returns 239

Inside Retail

AUGUST 2, 2022

Fraud and online shopping scams were called out as the most common incidents, putting retail businesses on the front line. This is particularly true for card-not-present fraud, which accounts for the vast majority of issues, and increased by 12 per cent in the year to 30 June 2021. . Managing fraud after the sale.

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Merchant Services Payment Services Accounting Management 147

Inside Retail

MAY 12, 2022

In 2012, Riskified set out to solve this problem, pioneering the chargeback guarantee model of fraud prevention. It’s based on machine learning technology and offers merchants complete liability and cost shift on all fraud-related chargebacks. Here’s the first one: 594 per cent return on investment over three years.

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Merchant Services Payment Services Returns Consumer 130

RIS News

NOVEMBER 13, 2023

To prevent return fraud and abuse without punishing honest customers for the deeds of a few bad actors, retailers must turn to artificial intelligence.

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Returns 86

RIS News

DECEMBER 6, 2023

According to the latest data released by Riskified, returns fraud has become a significant concern for retailers worldwide. See how to protect against it.

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Returns 81

Retail TouchPoints

JULY 15, 2020

When retail historians compile the definitive chronicle of this era, they will recall something remarkable: as merchants across the nation responded to the COVID-19 outbreak by shifting more operations online, two years’ worth of e-Commerce growth got crammed into two weeks. Curbside Pickup/BOPIS Fraud. Triangulation Fraud.

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Merchant Services Payment Services Shipping Fulfillment 247

Retail TouchPoints

APRIL 29, 2022

Ecommerce returns are the new reality for retailers, but their rapid rise doesn’t have to crush conversion rates and profitability. Consider how returns are central to the customer experience and can create a competitive advantage, differentiate a brand and increase customer lifetime value. Turn Returns Upside Down.

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Returns Merchant Services Drop-Shipping Shipping 289

Retail TouchPoints

MAY 27, 2021

Does anyone actually like returns? Ecommerce retailers are looking for ways to minimize the bottom line impact of returns — some even forgoing recovering the product to save on shipping costs. A dislike of returns may be one of the most unifying sentiments in our culture today. In what we’ve termed trunk time , U.S.

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Retail TouchPoints

APRIL 5, 2022

For their part, merchants are drawn to third-party (non-bank) digital wallets for the chance to avoid dreaded “swipe fees” — the fee that retailers pay to card-issuing banks when shoppers use cards, which by the way both Visa and Mastercard are reportedly planning to raise this year. Source: CivicScience. Now it’s almost zero for her.

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Merchant Services Payment Services Checkout Consumer 348

Retail TouchPoints

NOVEMBER 11, 2020

When the pandemic began to take shape last spring, many organizations were forced to hastily restructure their retail operations. The result was substantial: all North American online retail orders increased by 126% by May 3, 2020. What to Keep in Mind When Embracing Innovative Solutions for Retail Infrastructure.

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Merchant Services Consumer Checkout Management 164

Independent Retailer

OCTOBER 3, 2022

“Porch piracy has costly impacts on consumers, retailers, and carriers. This customer frustration is damaging to retailers and carriers due to the blame that customers place on both providers. According to Robinson, there are a few steps that retail businesses can take to help combat porch theft this holiday season: 1.

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Shipping Merchant Services Returns Checkout 77

Star Miconics

AUGUST 17, 2022

During the Covid lockdown, a lot of retail spending moved online. This was good for both merchants and consumers, but it ultimately led to a surge in chargebacks and friendly fraud. As things slowly return to normal, buyers are making their way back into physical stores. How a Consumer Protection Became Friendly Fraud.

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Merchant Services Returns Point of Sale Consumer 97

Independent Retailer

OCTOBER 14, 2021

Returns have always been a sore spot for retailers, especially right after the holiday season. With increased volumes, it can be easier for fraudsters to hide and equally more difficult for retailers to detect. 1st Party Fraud. Competitive retail environment. How Can Retailers Combat Fraud?

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Merchant Services Returns Shipping Apparel 76

Inside Retail

JUNE 1, 2021

Skincare company Clinique will roll out its ‘Clinique Laboratories’ retail concept globally after its successful launch in Shenzhen, China last December. The Clinique Laboratories retail concept juxtaposes our brand’s DNA with a fresh new look for our in-store experiences,” said Ingrid Montoya, VP global retail design at Clinique.

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Department Stores Promotions Fashion Returns 240

Retail TouchPoints

OCTOBER 29, 2020

It has been widely reported that the Covid-19 pandemic has led to a boom in online retail. Although these numbers are good news for stores, there is a dark side underneath it all: fraud. In addition to the fraud losses themselves, LexisNexis says that for every $1 of fraud lost, companies lose another $3.36

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Merchant Services Accounting Shipping Returns 152

Inside Retail

NOVEMBER 9, 2023

Other activity reported by Myer included the return of the Country Road Group to the Myer portfolio, announced in January following Woolworth Holdings’ sale of the David Jones department-store business , as well as plans to scale its national distribution centre over the next few years. per cent over the next six weeks.

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Department Stores Telecommunications Planning Returns 264

Retail Focus

APRIL 24, 2023

The 11 th year of the CX Retail Exchange , 11-12 July 2023, will invite senior customer experience leaders in retail to the Hilton, Syon Park, to explore the biggest challenges and solutions in the industry. To secure your place at the CX Retail Exchange 2023, request an invitation or visit our site.

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Customer Experience Social Commerce Checkout Returns 162

Mass Relators

DECEMBER 14, 2022

WASHINGTON, December 14, 2022 – Consumers are expected to return more than $816 billion worth of retail merchandise purchased in 2022, according to a report released today by the National Retail Federation and Appriss Retail. As retail sales continue to grow, the average rate of return has remained flat at 16.5%

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Returns Accounting Customer Experience Consumer 52

Mass Relators

OCTOBER 25, 2023

–   Zebra Technologies Corporation  has announced the findings of its 16 th Annual Global Shopper Study that confirmed retailers are feeling the omnichannel squeeze, particularly with managing online returns and reducing shrink caused by theft, fraud and other contributing factors.

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VMS

NOVEMBER 8, 2021

retailers (those which generate more than $100 million in annual revenue) as much as a combined $89 billion per year. Retailers may lose up to 2.2 Additionally, return abuse – when a consumer returns an item that’s not eligible for return – impacts 60 percent of large retailers. Read more at PYMNTS.

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Returns Visual Merchandising Promotions Consumer 52

Retail Minded

JANUARY 23, 2023

By analyzing this data, AI helps retailers make personalized recommendations to potential customers, significantly increasing conversion rates and resulting in a better return on investment than traditional advertising options. If fraud is a huge problem in your business, you can leverage AI to prevent it.

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Payment Services Target Market Inventory Management Management 52

365 Retail

MAY 14, 2024

The European B2B e-commerce landscape is often surpassed by B2C activity owing to the latter category’s efficiency in marketing strategies, humanized customer approach, smoother delivery and return processes, and so on. trillion euros by 2025 appeared first on Retail News and Events. The post European B2B Turnover could reach 1.7

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Small Biz Trends

AUGUST 12, 2022

According to the retail analytics firm Information Resources Inc, egg prices have gone up by 47% in July compared to what they cost a year ago. The Internal Revenue Service (IRS) has announced taxpayers who file Heavy Highway Vehicle Use Tax Return, or Form 2290 should do so before the payment deadline of Aug.

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Payment Services Returns Marketing Location 98

365 Retail

MARCH 17, 2023

Consumers say retailers shouldn’t ban serial returners from shopping with them, suggesting that those who return the most are often the most valuable, highest spending customers to the retailer, according to new research from the Retail Technology Show , taking place on 26 & 27 April 2023 at London’s Olympia.

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