Inside Retail

APRIL 30, 2024

Our operating metrics remain strong and continue to be underpinned by retailer demand for physical stores, particularly in our premium centres, and strong retail sales growth since the end of the pandemic,” said CEO and MD Peter Huddle. Vicinity Centres has posted a 1.6 The occupancy rate for the quarter remained at 99.1

Marketing 278

Marketing ATS Shopping 278

Retail Eye

JULY 12, 2022

As all of us in the industry are well-aware, the COVID-19 pandemic and strict government regulations have forced retailers to innovate at a breakneck pace. As a result, traditional retail store metrics no longer reflect the current retail environment.

Shopping 40

Shopping ATS Retail Trends 40

Retail TouchPoints

OCTOBER 6, 2023

To succeed in the holiday peak season and ensure seamless fulfillment, deliveries, and returns, it’s essential for these partners to monitor key metrics, analyze operational data and maintain communication. Consider the following six metrics as North Star indicators. Returns are an inevitable part of retail. 2: Order cycle time.

Fulfillment 258

Fulfillment Returns Shipping Promotions 258

Retail TouchPoints

MAY 1, 2024

Retail is in the midst of a significant transformation. The retail focus has shifted from mere selling to crafting connections through a blend of art and science. Human-centric technology encourages retailers to think beyond traditional displays. Over half of U.S. Over half of U.S.

Consumer 274

Consumer Store Layout Customer Experience Checkout 274

Retail TouchPoints

APRIL 16, 2024

Customer satisfaction and loyalty are paramount in today’s competitive ecommerce landscape, since customers have countless brands, retailers and marketplaces to choose from. For a more reliable and actionable picture, businesses need metrics like Earned Growth Ratio (EGR). One negative interaction can easily drive them away.

Promotions 147

Promotions Consumer Checkout Wholesale 147

Inside Retail

FEBRUARY 15, 2024

Total portfolio retail sales grew 1.5 per cent, largely driven by food, sporting goods, cosmetics, and retail services. “In In the context of softening retail sales growth, notably in 2Q FY24, we are particularly pleased with the strong operating metrics delivered in the first half,” Huddle continued.

Net Profit 264

Net Profit Sporting Goods Shopping ATS 264

Tokinomo

APRIL 17, 2024

It’s been 5 years since Tokinomo started to rethink retail. During this time, Tokinomo has emerged as a trailblazer in the retail marketing landscape, weaving innovation, technology, and sustainability into a tapestry that transforms in-store experiences. The iconic Tokinomo robotic arm, activated a staggering 555.6

Advertising 147

Advertising Retail Marketing Marketing 147

Retail TouchPoints

JANUARY 29, 2024

These are certainly applicable to what we’re seeing in the retail industry right now. We’re seeing a resurgence of retailers placing focus back on their physical stores. Every day, the latest retail headlines are focused on the entrance or expansion of physical retail environments, including Kohl’s , Toys ‘R’ Us , Mizzen+Main and more.

Fulfillment 277

Fulfillment Fashion Shopping Management 277

Inside Retail

MARCH 7, 2024

Inside Retail’s Top 50 People in E-Commerce is an annual ranking of the most impressive and inspiring leaders in Australia’s online retail industry. Inside Retail : Tell me about your career journey. Can you explain what that is, and why it’s a metric that more people in the e-commerce industry should be aware of?

Fulfillment 249

Fulfillment Shipping Returns Inventory Management 249

Retail TouchPoints

DECEMBER 13, 2023

So it’s no surprise that 47% of executives believe that store design and experience have become more critical to their brand strategy over the past year, according to Retail TouchPoints research. I think a lot of the time people are looking for brands and retailers to just stand behind something.

Loss Prevention 260

Loss Prevention Visual Merchandising Sporting Goods Store Operations 260

Retail TouchPoints

FEBRUARY 28, 2024

This same guided approach to building can be applied to data models, especially useful for achieving fast, low-risk and low-cost models suited for purpose in specific vertical industries like retail commerce. As with LEGO, specific industries like retail have seen a proliferation of useful prebuilt data models fit for purpose.

Inventory Turnover 200

Inventory Turnover Supply Chain Management Store Layout Marketing 200

Retail TouchPoints

APRIL 4, 2024

Retail media experienced massive growth in 2023 and shows no sign of slowing in 2024. But even as retail media networks have proliferated , ad buyers still are limited in how many they can participate in. A lack of standardization across the retail media ecosystem. The culprit?

Advertising 240

Advertising Consumer Marketing Accounting 240

Retail TouchPoints

MAY 15, 2023

Collaboration is key to a successful retail enterprise, but companies may have some work ahead to leverage their talent to the fullest. Breaking down silos between functions is by no means an easy task ,” said Jason Galloway, Principal, Customer Advisory Leader and Marketing Consulting Lead at KPMG in an interview with Retail TouchPoints.

Marketing 236

Marketing Accounting Target Market Returns 236

Retail TouchPoints

APRIL 12, 2023

The Home Depot has named Melanie Babcock to the new position of VP, Retail Media+ and Monetization, responsible for providing improved supplier experiences while driving new sources of ad revenue, profitability and sales. Babcock joined the retailer in 2013 and most recently served as VP of Integrated Media, helping to launch Retail Media+.

Promotions 302

Promotions Marketing Management ATS 302

Wiser

APRIL 23, 2024

Implementing technology solutions in retail environments presents several challenges, particularly in balancing the volume of data a brand wants to collect with the utility of that data, as well as the realities involved with in-store data collection (by field reps or mystery shoppers).

Management 78

Management Consumer ATS 78

Retail TouchPoints

SEPTEMBER 13, 2023

The Interactive Advertising Bureau (IAB) has released a preliminary framework to standardize retail media measurement. Retail media was one of the fastest-growing U.S. Among those planning to increase spend this year, their retail media investments are expected to increase by 20%.

Advertising 258

Advertising Marketing Planning Promotions 258

Wiser

APRIL 29, 2024

Creating the Perfect Store online merges the essence of physical retail success with digital sophistication to harness the burgeoning eCommerce wave. As traditional brick-and-mortar tactics evolve into eCommerce strategies, brands face the challenge of adapting to a retail landscape where the physical and digital merge seamlessly.

Promotions 78

Promotions Advertising Returns Consumer 78

Retail TouchPoints

MARCH 19, 2024

Despite (or perhaps because of) this political pressure, TikTok is pushing forward on some big commerce ambitions — and the popular platform is putting success metrics at the center of its efforts. Regardless of the measurement methodology, we are seeing a return for retail advertisers that’s 1.6X

Merchant Services 238

Merchant Services Advertising Shopping Promotions 238

Retail TouchPoints

FEBRUARY 16, 2023

Quantum Metric has launched Atlas, a solution designed to help retailers optimize their digital experiences.

Customer Experience 208

Customer Experience 208

Inside Retail

MARCH 11, 2024

Rethinking social media metrics Victoria & Woods’ consumers now span generations after its garments found virality on social media and appeal with younger shoppers. But industry experts are sceptical about how retail brands should approach social media and how much weight metrics should have on shaping a brand’s image.

Fashion 130

Fashion Customer Experience Marketing Consumer 130

Retail TouchPoints

MARCH 27, 2024

The retail industry can benefit from adopting new ways of allowing employees to train safely, creating a path to progress without the risks to the learner, those who are evaluating them or the brand. I have seen it everywhere, from my time as a retail and hospitality business owner to working with some of the best operators in the industry.

Customer Experience 211

Customer Experience Store Operations Management Consumer 211

Retail TouchPoints

MARCH 18, 2024

Google wants a bigger piece of the traffic driven by retail media advertising. To start getting it, the tech company has launched a new offsite retail media solution in closed beta. We see retail media as a cornerstone of the SA360 mission to drive reach, performance and productivity for advertisers.”

Advertising 302

Advertising Management Promotions Shopping 302

Retail TouchPoints

FEBRUARY 18, 2022

The past two years have seen a rapid evolution of retailers’ digital operations, and perhaps more importantly led to a dramatic shift in the role that ecommerce plays in the overall shopping experience. It’s caused retailers to rethink a little bit how they can optimize those costs to streamline the buying process for ecommerce.”.

Marketing 289

Marketing Management Fulfillment Shipping 289

Retail TouchPoints

MAY 8, 2023

After a slower-than-expected 2022 holiday season, many retailers have tightened their budgets in 2023. So where should digital retailers focus their investments? Make sure it’s measurable – Measuring Key Performance Indicators (KPIs) is always important for retailers, but it becomes business-critical during uncertain times.

Marketing 302

Marketing Returns Advertising Marketing Spend 302

Inside Retail

MAY 31, 2023

“Divesting interests in selected assets where we can realise attractive pricing enables us to execute our long-term growth priorities and deliver security holder value whilst maintaining our flexible balance sheet and strong credit metrics.”

Specialty Store 246

Specialty Store Supermarket Shopping Management 246

Retail TouchPoints

SEPTEMBER 13, 2021

JCPenney has implemented a new predictive shopper engagement solution from Metrical as it works to transform and improve its ecommerce experience. Since implementing the AI-based tool, the retailer has seen a 40% increase in new cart creation, an 18% reduction in cart abandonment and a 10% improvement in revenue on targeted visits.

Brand Management 220

Brand Management Customer Experience Management Retail Marketing 220

Inside Retail

MAY 2, 2023

Sustained levels of retail sales delivered a “robust” third quarter for shopping mall operator Vicinity Centres. With a flexible balance sheet and strong credit metrics, Vicinity remains well positioned to navigate market uncertainty and at the same time, invest in its growth agenda,” he said.

Apparel 237

Apparel Shopping Marketing ATS 237

Inside Retail

AUGUST 14, 2023

Pureplay furniture and homeware retailer Temple & Webster says the business is “back to growth” driven by both repeat and first-time customers. The fourth quarter generated “positive momentum” for the retailer, while current year-to-date business revenue – to August 13 – shows a 16 per cent improvement year on year. “We

Accounting 241

Accounting Returns Marketing Consumer 241

Retail TouchPoints

JANUARY 18, 2024

The company has signed a letter of intent to open its first retail store, which will be an outlet location, although details of where the store would be located were not shared. We believe the best performing retail brands will have three legs to their growth story: wholesale , ecommerce and retail stores. “We million annually.

Planning 210

Planning Customer Retention Wholesale Location 210

Retail TouchPoints

AUGUST 23, 2023

In recent years, we’ve seen retailers get creative with how they position and style mannequins, but they are missing a digital injection to make them future-fit and aligned with how today’s tech-savvy consumers are shopping ,” said Simon Hathaway, Group Managing Director, EMEA, at Outform in an interview with Retail TouchPoints. “We

Visual Merchandising 230

Visual Merchandising Kiosk Apparel Accessories 230

Inside Retail

AUGUST 23, 2023

Australian retail giant Woolworths Group reported solid FY23 results on Wednesday , showcasing the supermarket sector’s resilience in the face of dropping consumer spend. This improvement in the basics was underpinned by upgraded distribution centres, Banducci explained, and directly led to higher customer satisfaction metrics.

Supermarket 246

Supermarket Checkout Department Stores Management 246

Retail TouchPoints

DECEMBER 1, 2021

In another sign that Black Friday, and to some extent the entire extended Thanksgiving weekend, has ceded its position as a truly peak shopping period, Black Friday 2021 was a mixed bag for retailers. million , according to the National Retail Federation (NRF), compared to 186.4 Store traffic was 47.5% million shoppers in 2020.

Promotions 272

Promotions Shopping Consumer Checkout 272

Retail TouchPoints

MARCH 4, 2024

The customer experience is paramount to the success of today’s retailers. A recent study of more than 4,700 consumers from Bread Financial indicates payment choices — including retail store credit cards, bank branded credit cards and buy now, pay later (BNPL) — at checkout have become a major factor in pleasing shoppers and closing a sale.

Finance 253

Finance Payment Services Consumer Shopping 253

Retail TouchPoints

OCTOBER 4, 2023

Flexibility and timeliness are absolutely key when it comes to responding to fast-moving buying trends, as retailers must balance longer-term buying choices with customers’ shorter-term impulse decisions. There is, however, a huge opportunity for retailers that have the right offer, on the right product, at the right time.

Merchant Services 248

Merchant Services Social Commerce Checkout Payment Services 248

Inside Retail

MARCH 7, 2023

he past two years brought an unprecedented boom in M&A activity across the retail sector. Many retailers not only enjoyed record profit margins, many of those that sold their business achieved extraordinary outcomes. So how do you get your retail business ready for a transaction?

Payment Services 244

Payment Services Planning Consumer Accounting 244

Wiser

MAY 8, 2024

In the dynamic world of retail, successful execution strategies require a fine balance between high-level planning at headquarters and on-the-ground actions at the store level. This guide delves into the nuances of each level’s contributions and outlines how a cohesive approach can drive retail success.

Accounting 78

Accounting Management Planning Promotions 78

Retail TouchPoints

MARCH 11, 2024

The retailer has an offtake agreement with Syre worth $600 million over seven years that will cover a significant share of H&M Group’s long-term need for recycled polyester (rPET), which is currently primarily sourced from bottle-to-textile upcycling. We envision a world where every textile fiber sees a new day.

Planning 181

Planning ATS 181