Inside Retail

JANUARY 16, 2024

Several major Australian retailers and their customers have been targeted by wide-scale coordinated cyberattacks that stole their online information and made fraudulent transactions. Local scammers had purchased the stolen login details from overseas cybercriminals then racked up thousands in online purchases.

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Merchant Services Payment Services Accounting Checkout 289

Inside Retail

APRIL 28, 2024

Now more than ever, creating a seamless journey from ordering to unboxing is crucial. At Starshipit , we surveyed leading retailers from around the globe for our latest report, Evolving Expectations 2024 , to bring you the freshest insights on what truly drives customer satisfaction in shipping and fulfilment. In fact, 33.7

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Checkout Shipping Fulfillment Customer Experience 147

Retail TouchPoints

OCTOBER 12, 2023

While Amazon does not release specific sales figures, the retailer noted that Prime members saved more than $1 billion across hundreds of millions of items purchased. Prime members bought more than 25 million items with same- or next-day delivery, with hundreds of thousands of items delivered within four hours of purchase, Amazon said.

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Beauty and Health Apparel Shopping ATS 241

Inside Retail

FEBRUARY 1, 2024

Jewellery retailer Michael Hill has been ordered to pay $2.259 million in damages, following a dispute over packaging supply with paper bag supplier Gispac. The post Michael Hill ordered by NSW Supreme Court to pay $2.6 million in damages appeared first on Inside Retail Australia.

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Location Management Marketing 290

Retail TouchPoints

NOVEMBER 17, 2023

When customers place ecommerce orders, the last thing they want is an unhappy surprise. Shipping delays and stockouts lead to frustration and disappointment, especially when logistical problems impact time-sensitive purchases, such as special occasion gifts, event tickets or prescription medications.

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Customer Experience Inventory Management Fulfillment Inventory Turnover 238

Inside Retail

AUGUST 14, 2023

The Federal Court has ordered that Dell Australia pay $10 million for misleading consumers about the discount prices of its add-on computer monitors, the Australian Competition & Consumer Commission (ACCC) reported. The post Dell fined $10 million for misleading consumers over monitor discounts appeared first on Inside Retail.

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Consumer Advertising 245

Retail TouchPoints

APRIL 27, 2023

The retailer expects to upgrade all of its nearly 2,000 locations by the end of the summer in a bid to improve omnichannel convenience for its customers. Drive Up Returns lets shoppers return any item, including those purchased online, directly to a Target associate without leaving their car.

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Returns Fulfillment Location Shopping 241

Retail TouchPoints

MAY 1, 2024

Popular shopping app Shein has expanded its partnership with Forever 21 to allow its customers to return orders at Forever 21’s more than 300 U.S. Once Shein shoppers complete their return we are pleased to offer a same-day discount on their next Forever 21 purchase.” stores, powered by Happy Returns. ” .

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Returns ATS Brand Management Customer Experience 284

Inside Retail

MAY 13, 2024

Competition in digital marketing is fierce: 81 per cent of retail marketing executives expect it to increase even further this year, and 69 per cent plan to raise their spending accordingly. The report was commissioned by Klaviyo – an intelligent marketing automation platform – in partnership with Inside Retail.

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Marketing Customer Retention Marketing Spend Advertising 232

Retail TouchPoints

APRIL 26, 2023

Major retailers are increasingly rolling out the red carpet to draw in small business customers: Ikea has launched a new loyalty program for SMBs called the Ikea Business Network, and Lowe’s is enhancing its business loyalty program with a suite of new mobile tools for business owners. “We know that for pros, time is money.

Promotions 287

Promotions Management Consumer Shopping 287

Retail TouchPoints

AUGUST 15, 2023

Executive teams have historically looked at the customer journey as a funnel, aiming to bring consumers from an initial point of engagement through to a purchase. That’s why brands and retailers are looking at the post-purchase experience as a new way for them to differentiate.

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Merchant Services Customer Experience Consumer Planning 186

Retail TouchPoints

JANUARY 4, 2024

Beyond the new name, the only other change to the paid ExtraCare Plus tier is the addition of free same-day delivery (previously, members got free same-day delivery only on pharmacy orders). For $5 a month or $48 a year, ExtraCare Plus members receive a range of benefits including all the benefits of an ExtraCare basic membership.

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Shipping Management ATS 228

Inside Retail

JANUARY 22, 2024

Customers may purchase the collection on pre-sale until February 4 on the Strong Pilates website and pick up the order from Strong Pilates studios in Australia, New Zealand, and the UK. The post Apparel label The Upside partners with pilates chain in sustainable collection appeared first on Inside Retail Australia.

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Apparel ATS Accessories Fashion 263

Retail TouchPoints

APRIL 18, 2024

(Image courtesy Mint House) In addition to full-size kitchens with grocery service, dedicated workspaces and in-unit laundry, several Mint House locations also offer “ Shop Your Stay ” — a QR-code enabled experience that lets travelers purchase products they fall in love with after having the chance to test them out during their stay. “We

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Boutique Shopping Location Returns 238

Retail Focus

FEBRUARY 20, 2024

Retailers and brands who outsource post-purchase updates to third-party fulfillment or courier companies could be missing out on valuable customer engagement opportunities, according to the latest research from Scurri , the next-generation delivery management platform.

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Fulfillment Customer Experience Shipping Management 147

Retail TouchPoints

MAY 1, 2024

Retail is in the midst of a significant transformation. The retail focus has shifted from mere selling to crafting connections through a blend of art and science. Human-centric technology encourages retailers to think beyond traditional displays. Over half of U.S. Over half of U.S.

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Consumer Store Layout Customer Experience Checkout 284

Retail TouchPoints

APRIL 18, 2024

For the first, Walmart is bringing together its data insights tool Luminate — which surfaces the retailer’s transaction, supply chain and shopper behavior data for its suppliers — with its Connect retail media business. To learn more about retail media, check out our full guide here. in a blog post.

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Advertising Marketing Consumer Shopping 233

Retail TouchPoints

MARCH 12, 2024

Claire’s has focused on partnering with complementary retailers and big-box merchants in order to boost its market presence. Whether they’re wanting to purchase a thoughtful and unique gift, or treat themselves, adding Claire’s fashion accessories ensures customer have access to a wider variety of options.”

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Merchant Services Jewelry Accessories Fashion 248

Retail TouchPoints

APRIL 19, 2023

PetSmart is the first pet retailer to work with Uber Eats, joining Bed Bath & Beyond , Office Depot and grocery retailers including Albertsons , Meijer and Costco. Pet owners know that when you’re out of kibble or litter, your day just won’t go as planned,” said Christian Freese, Head of Grocery and Retail for Uber Eats in the U.S.

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Accessories Planning Consumer Shopping 235

Retail TouchPoints

DECEMBER 14, 2023

When it comes to retail strategies, most brands place an emphasis on the pre-purchase experience, from crafting eye-catching ads to investing in SEO and running smart marketing campaigns. The Unseen Costs of a Poor Post-Purchase Journey Bad customer experiences can lead to shoppers leaving your business, even if they love your brand.

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Checkout Customer Experience Consumer Shopping 233

Retail TouchPoints

NOVEMBER 10, 2022

Personalized shopping tool Checkmate is designed to help shoppers discover brands, apply discounts and manage their orders post-purchase. Checkmate’s ultimate goal is to help retailers boost conversions by helping them drive convenience and build long-term engagements.

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Promotions Checkout Management Location 248

Retail TouchPoints

MAY 6, 2024

Kohl’s has become the latest retailer to enable same-day delivery via Instacart , allowing customers to have accessories, home goods, skincare and beauty items delivered in as fast as one hour from all 1,172 Kohl’s stores. Additionally, Babies ‘R’ Us shop-in-shops will be launched in 200 Kohl’s stores in 2024.

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Department Stores Accessories Shopping Planning 147

Retail TouchPoints

NOVEMBER 18, 2022

Rite Aid items are now available on the Grubhub+ membership program, which offers no-fee deliveries on orders of $12 or more. The deliveries will be provided at no cost to the retailer when consumers purchase through the BR Club app , which is operated by NRS parent company IDT.

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Point of Sale Supermarket Customer Experience Management 268

Retail TouchPoints

JANUARY 4, 2024

In an uncertain demand environment, retailers leaned on discounting and flexible payment methods to entice shoppers this holiday season,” said Vivek Pandy, Lead Analyst at Adobe Digital Insights in a statement. of online orders (among retailers offering the service) and peaking on Dec. 22 and 23, when it drove 36.8%

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Payment Services Apparel Consumer Shopping 249

Retail TouchPoints

DECEMBER 21, 2023

It’s no secret that retailers and brands have become obsessed with driving conversion in their quest to recover the more than half of shoppers who abandon checkout before completing their purchase. After all, “conversion rate optimization” is one of the more common catchphrases in today’s retail industry.

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Checkout Payment Services Kiosk Advertising 242

Retail TouchPoints

DECEMBER 4, 2023

The retail industry is facing exceptional challenges in this post-pandemic era. So how can retailers survive and thrive in this new normal? To overcome these hurdles, artificial intelligence (AI), automation and robotics have emerged as game-changing solutions that are driving the retail industry forward.

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Operating Expenses Shipping Accounting Shopping 231

Retail TouchPoints

JANUARY 11, 2023

The beauty of the retail industry today is the number of options for brands to connect with customers. Brands once had the challenge of getting customers to walk through their large store doors, supplying products they wanted to purchase and hoping they would return, but everything was limited to that in-store traffic.

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Fulfillment Social Commerce Management Shopping 263

Inside Retail

MAY 6, 2024

No matter our growth, we want to feel grassroots, where people can really connect to our brand and messaging,” James Smith, Merry People general manager, told Inside Retail. Merry People boots are available online globally and through several international retailers.

Boutique 263

Boutique Fulfillment Marketing Customer Experience 263

Retail TouchPoints

MARCH 6, 2024

Retail’s busiest returns period may be in the rearview mirror until next year, but rising ecommerce order volumes have caused returns management to become an aspect of ecommerce and omnichannel business that warrants a dedicated year-round strategy. Returns are a major cost of doing retail business of any kind, but especially online.

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Customer Experience Returns Shipping Consumer 253

Retail TouchPoints

SEPTEMBER 22, 2023

While consumers still make plenty of online purchases, analysts expect ecommerce sales to grow more moderately in the near term compared to the past few years. Retailers increasingly strike balances between direct-to-consumer ecommerce and omnichannel strategies to keep products in stores and in front of consumers.

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Shipping Wholesale Fulfillment Consumer 244

Retail TouchPoints

MARCH 28, 2024

“We are looking forward to combining our differentiated assets and capabilities, including our extensive branch network, experienced sales team, robust trade credit offering and order management system, geared at serving the complex project purchase occasion, with The Home Depot’s competitive advantages.”

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Fulfillment Marketing Planning Management 226

Retail TouchPoints

AUGUST 8, 2022

Not only do they drive subscriber acquisition, they can also mitigate subscriber churn and boost average order value. There are numerous types of enrollment incentives, but the most common are discounts, free shipping and a gift with purchase. For brands, these orders will lead to increased average order value and increase margins.

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Promotions Merchant Services Shipping Consumer 234

Inside Retail

MARCH 13, 2023

Research by Reluv, an online fashion retailer, in partnership with Monash University students, has revealed that about 75 per cent of Australians purchased used clothing last year. The company aims to keep clothes in circulation for a longer period of time in order to reduce apparel production.

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Fashion Apparel Department Stores Consumer 264

Retail TouchPoints

MARCH 26, 2021

The fundamental shift in retail toward blended digital commerce has created several hurdles for retailers still clinging to traditional blueprints. Thanks to modern warehouse and production management systems, retailers can now satisfy individual customer preferences. Store Fulfillment Technology for Flexible Fulfillment.

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Customer Experience Fulfillment Customer Retention Shipping 307

Inside Retail

FEBRUARY 5, 2024

As we venture into 2024, Australian retailers stand at the crossroads of evolving consumer behaviours, economic uncertainties, and technological advancements. This transition ushered in an era where consumers seamlessly navigated between digital and physical channels, choosing the path of least resistance for their purchases.

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Shipping Fulfillment Returns Accounting 130

Retail TouchPoints

OCTOBER 9, 2023

Shoppers’ retail preferences will be unlike anything we’ve seen even just a year ago. These four emerging trends elevate the urgency for supply chain execs to move distributed order management (DOM) to the top of their lists. #1: 1: Retailers are testing brands, hiding the parent brand. It’s still retail, but it’s not.

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Fulfillment Shipping Suggestive Selling Management 289

Retail TouchPoints

AUGUST 25, 2022

Last year, automated emails accounted for 30% of email marketing orders while sending only 2% of the emails. Of these orders, three workflows — the welcome series, cart abandonment, and browse abandonment — generated 83% of all automated email orders. Optimize your order confirmation message. Don’t delay.

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Marketing Shipping Promotions Accounting 314