Retail TouchPoints

NOVEMBER 17, 2022

Party City has hired Peter Smith as Chief Operating Officer to help the retailer optimize its supply chain and cut costs as it navigates economic uncertainty. The retailer also has cut its corporate workforce by 19% through the elimination of 73 existing roles and 87 open positions that will not be backfilled.

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Retail TouchPoints

APRIL 7, 2022

Mattress Firm has hired retail and technology veteran Mickey Mericle as its new Chief Marketing and Experience Officer. She will oversee the retailer’s marketing, advertising and customer experience initiatives as well as lead the development and execution of Mattress Firm’s brand strategy and develop a forward-thinking media strategy.

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Marketing Advertising Customer Experience Location 306

Retail TouchPoints

SEPTEMBER 28, 2020

Seasonal hiring provides a window into retailers’ priorities, and 2020 demonstrates both the COVID-19-powered growth in ecommerce and the need to operate stores and supply chains safely. Across a wide range of retailers, three trends are driving the industry’s holiday hiring strategies: The race is on for same-day delivery.

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Fulfillment Department Stores Shipping Planning 306

Retail TouchPoints

MAY 13, 2021

While the past year has been difficult for retailers and recruiters alike on a global scale, employment is looking up — 41,000 retail jobs were added in February 2021, and the industry has recovered 2 million of the 2.4 It is important that businesses are equipped with a well-staffed retail team for when stores fully reopen.

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Retail Focus

MAY 9, 2023

More and more retail businesses are delivering their goods directly to their customer’s doors, and it’s clear to see why. With that said, many retail shops go through some delivery growing pains that hurt their reputation. If you feel the change is permanent, consider hiring more staff and purchasing more trucks.

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Planning Management Customer Experience Shopping 130

Retail TouchPoints

MAY 15, 2023

This regionalization effort appears to have been underway for some time and has transformed the company’s inventory management processes with Amazon saying that the optimization has led to faster delivery times, reduced costs and decreases in carbon emissions. During the pandemic, Amazon went on a hiring spree and nearly doubled its U.S.

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Fulfillment Inventory Management Shipping Location 278

Retail TouchPoints

MARCH 15, 2022

Qurate Retail Group has named Terry Boyle as the new President and CEO of Zulily. He will report to and work in collaboration with Qurate President and CEO David Rawlinson II to develop and implement a strategy for Zulily to optimize both short- and long-term business goals.

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Fashion Returns Management Shopping 264

Retail TouchPoints

MAY 13, 2024

Mother’s Day Brings ‘Dramatic Surge’ in Need for Customer Service “Mother’s Day is our Super Bowl; it’s even larger than Valentine’s Day,” said Laura McDonald, Director of Customer Happiness at UrbanStems in an interview with Retail TouchPoints. Now, with Zendesk, they’re hitting it by their second shift.”

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Retail TouchPoints

AUGUST 25, 2022

Dollar Tree has hired Walmart veteran Jeffrey Davis as its new CFO. He joins the off-price retailer as it comes off a strong quarter but prepares for a challenging second half of 2022, as Family Dollar stores accelerate discounts to help compete against other retailers who have been dropping their own prices. to nearly $6.8

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Finance Returns ATS 274

Retail TouchPoints

MARCH 31, 2021

He joins the retailer from Amazon , where he spent the past seven years holding a variety of senior roles across segments including Amazon Fresh, Prime Pantry and Worldwide Private Brands. GameStop has named Elliott Wilke to the role of Chief Growth Officer, effective April 5, 2021.

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Marketing Management ATS 264

Inside Retail

JANUARY 28, 2024

American fast-food chain Chipotle made headlines last Wednesday when it announced it would be providing updated benefits for its approximately 110,000 employees and the upcoming surge of workers it is planning to hire this year.

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Payment Services Planning Finance Apparel 130

Retail TouchPoints

OCTOBER 20, 2023

For almost as long as retail has existed, the supply chain has contentedly operated behind the curtain. Now the supply chain is a top consideration not just for retail executives but consumers as well. Bengtsson spoke about how traceability and transparency are creating a “cost of compliance” that retailers must account for.

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Retail TouchPoints

NOVEMBER 11, 2022

Amazon CEO Andy Jassy is reportedly spearheading a cost-cutting review of retail giant to pare down businesses that haven’t been profitable, people familiar with the matter told The Wall Street Journal. The culprit for the decline may be changing shopper habits as the impact of COVID-19 lockdowns fade away.

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Specialty Store Planning Accounting Returns 238

Retail TouchPoints

APRIL 4, 2022

JCPenney is celebrating its 120 th anniversary with a fresh campaign centered on retail’s return: “Shopping is Back!” We celebrate this legacy while showing a reinvigorated JCPenney brand that expresses our energy and optimism, which we want customers to experience with us. During each stop on the “Shopping is Back!”

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Shopping Department Stores Fulfillment Returns 312

Retail TouchPoints

APRIL 25, 2022

Supply chain management is the heart of retail management and has the ability to inform the overall health of a business. The process can actually be a bit more complex than retailers anticipate. The supply chain challenges of the past few years have underscored the importance of proper and efficient supply chain management.

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Supply Chain Management Inventory Management Shipping Management 329

Retail TouchPoints

OCTOBER 27, 2021

The holiday season has always been prime time for retailers to roll out new marketing campaigns, events and experiences that draw people to their stores — and keep them there. Retailers’ health and safety policies and innovative technologies can help consumers feel more comfortable in stores.

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Inside Retail

JUNE 21, 2023

A beneficiary of the growing outdoor market, Arc’teryx has seen customer demand outstrip its supply “many times over”, according to Byron Dawson, retail manager for ANZ at Amer Sports, which owns Arc’teryx, along with other global brands, including Salomon and Wilson. Inside Arc’teryx’s Bondi Junction store.

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Planning Outdoor Accessories Management 239

Retail Wire

FEBRUARY 16, 2022

Wayfair has hired Sean Halligan as its chief global supply chain officer. Mr. Halligan will oversee the expansion of the retailer’s fulfillment and delivery network and other initiatives aimed at optimizing its supply chain performance.

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Fulfillment ATS 100

Retail TouchPoints

DECEMBER 20, 2023

The Retail Remix podcast was developed to feature the founders, executives and practitioners shaping retail’s future. The top five episodes of 2023 reaffirm some of the most trending topics we covered on Retail TouchPoints over the past year, illustrating how rapidly the industry (and the customer experience) have evolved.

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Retail TouchPoints

AUGUST 18, 2023

A panel at the June 2023 Retail Innovation Conference & Expo provided answers and insights in the session titled Gen Z and Gen Alpha: Creating Impactful Brands for the Next Wave of Consumers. Retailers and brands have no time to waste if they want to capture their share of this generation’s spend. But what exactly does that mean?

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Returns Consumer Checkout Apparel 246

Inside Retail

JUNE 24, 2021

It’s a big responsibility and commitment when you’re hiring someone new, and a decision rarely taken lightly. As a business leader, optimism, whether it comes naturally or has been learnt, has to be part of how you operate. Every employee needs feedback and especially a new hire that is not working out as you’d hoped.

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Retail TouchPoints

FEBRUARY 23, 2022

In the pandemic’s wake, many retailers set up flexible fulfillment services in order to meet new safety guidelines and consumer requirements. From early 2020 to mid-2021, the percentage of retail chains offering curbside pickup surged from a miniscule 7% to a staggering 51%. Nicholas offered six best practices: 1.

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Retail TouchPoints

MARCH 8, 2023

Editor’s note: This is the second article in our series on AI in Retail. Then we sit on call after call, do Miro boards and ideate, go on Pinterest and come up with ideas,” said Melissa Gonzalez, Principal at MG2 and Founder of The Lionesque Group in an interview with Retail TouchPoints. “We

Visual Merchandising 298

Visual Merchandising Apparel Consumer ATS 298

Retail TouchPoints

MAY 3, 2023

How can companies deliver personalized ads at scale, search for new customers and conquer new markets, launch effective marketing campaigns and optimize products and brand experience? Like similar large retail enterprises, Lawson focused its efforts on developing value-based targeting and signal-based targeting.

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Customer Experience Target Market Marketing Management 276

Retail TouchPoints

AUGUST 3, 2021

Digital convenience store Gopuff has raised $1 billion in new funding at a $15 billion valuation as the retailer sets the pace for the c-store last mile. billion Gopuff raised in March as the company expands across North America, deepens its presence in the UK and Europe and makes new hires to build its technology base.

Fulfillment 306

Fulfillment Customer Experience Management Marketing 306

Retail TouchPoints

JUNE 22, 2023

A ‘Portfolio Approach’ to Marketing Optimizes Acquisition and Engagement To effectively reach younger consumers, Anthropologie has had to diversify its marketing mix and invest more heavily in creating content. We think of it as a way to deepen the relationship with our customers and get them into new categories.”

Visual Merchandising 278

Visual Merchandising Consumer Specialty Store Fast Fashion 278

Inside Retail

NOVEMBER 25, 2021

Whilst the economic bounceback at the beginning of 2021 was a welcome relief, one constraint unexpected by many businesses was the difficulty in hiring staff. If you have hired infrequently over the last few years, you may not have fully felt or realised how acute the situation has become. Hire over the Christmas and New Year period.

Marketing 130

Marketing Shopping ATS 130

Wiser

DECEMBER 11, 2023

Store audits play a pivotal role in ensuring the retail experience is consistently high quality, and that your brand is represented the way you intend. A comprehensive store audit helps optimize product placement, enhance customer experience, and ultimately, drive more sales. That’s where crowdsourcing comes into play.

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Promotions Store Operations Customer Experience Location 148

Retail TouchPoints

MARCH 21, 2022

What does having a network that can offer high speed and low latency really mean for retailers, and how can they take advantage of it? Imagine a retail location where customers using an AR-powered mirror can see how clothing looks on them without ever entering a changing room. 5G can Drive Consumer Engagement.

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Payment Services Checkout Supply Chain Management Customer Experience 264

Retail TouchPoints

JUNE 12, 2023

AI in retail is everywhere. Startups and small and medium-sized retail businesses can reap the benefits of using AI even when they do not have big companies’ resources. Starting slow and laser-focused is essential for retail companies looking to benefit from AI. As the saying goes, “Think big but take small wins.”

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Planning Management Consumer Marketing 288

Retail TouchPoints

DECEMBER 31, 2021

It’s not just a seasonal issue: several industry experts believe the dearth of employees could extend into 2022, forcing retailers to rethink not just recruitment but their entire approach to hiring, training and employee retention. ” Turning Retail Jobs into a Career in Retail.

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Home Furnishings Shipping Fulfillment Consumer 312

Retail TouchPoints

JUNE 10, 2021

Goliath story: small investors teamed up online and purchased shares that rocketed the retailer’s stock price, forcing hedge funds betting against the flailing retailer to lose billions. The latest GameStop hires include Matt Furlong as CEO and Mike Recupero as CFO.

Finance 164

Finance Fulfillment Marketing Planning 164

Retail TouchPoints

APRIL 26, 2022

The rapidly growing retailer, which raised $100 million in a February 2022 funding round, plans to open 25 new stores in 2022 , with more coming in 2023. Foxtrot will be among the innovative thought leaders presenting at the 2022 Retail Innovation Conference and Expo on May 10-12, 2022, in Chicago.

Payment Services 264

Payment Services Drop-Shipping Shipping Inventory Management 264

Mass Relators

MAY 6, 2024

The company has hired nutrition industry veteran Wes Parris to assume the role of CEO, effective April 29. I look forward to accelerating the delivery of category leading innovation, scientific expertise, and our unwavering commitment to provide high quality products that support the optimal health and well-being of consumers.”

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Finance Consumer Marketing Management 52

Retail TouchPoints

OCTOBER 8, 2020

Zippin , a provider of checkout-free technologies for brick-and-mortar retail, has hired veteran retail executive Vivek Malik, formerly Senior Director of Infrastructure and Store IT at 7-Eleven , as its SVP of Store Systems. . years of experience working in the technology and retail industries to the Zippin leadership team.

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Retail TouchPoints

JULY 5, 2022

Retailers’ attitudes about ecommerce have undergone a series of rapid evolutions over the last two years. We’re seeing a shift of focus in the retail environment,” explained Publicis Sapient Head of Retail Strategy for North America Hilding Anderson in an interview with Retail TouchPoints. “We UK, Germany and Australia.

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Retail TouchPoints

OCTOBER 1, 2021

Many traditional retailers have relied on the belief that controlling more parts of their supply chain will bring costs down. We’re monitoring, analyzing, and optimizing at a higher level of the stack — in ways we would never even consider if we were running our own data centers.”. Insourcing Fulfillment. Outsourcing Fulfillment.

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