Retail TouchPoints

FEBRUARY 22, 2023

The shopping mall’s identity crisis has been an oft-discussed topic in the retail industry. During the pandemic, focus shifted to ways shopping malls were attempting to make shopping faster, easier and safer for consumers with curbside services offerings and other omnichannel capabilities.

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Consumer Department Stores Shopping Clienteling 294

Inside Retail

MAY 16, 2024

The grand opening marks a significant chapter in Levi Strauss & Co’s expansive retail strategy within the country. The story so far “The opening of the new Nexus Mall store is a milestone in our strategic expansion efforts in the South Asia region,” he told Inside Retail.

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Fashion Consumer Location Shopping 130

Retail TouchPoints

APRIL 22, 2022

Perhaps you’re laser-focused on discovering ways to maximize ecommerce revenue; perhaps you seek store designs that promote experiential retail, but on a budget; or maybe you want to determine whether live shopping and the metaverse are a fit for your business. Register for the Retail Innovation Conference & Expo here.

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Visual Merchandising Fulfillment Store Operations Consumer 298

Retail TouchPoints

JANUARY 5, 2022

“Experiential retail” is a phrase that has gotten a lot of play over the past few years. But like any hot trend that has garnered a lot of buzz (I’m talking about you, “omnichannel”), there has been confusion about what experiential retail actually entails — and how it can be done successfully.

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Consumer Shopping Apparel Marketing 281

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

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Checkout Shipping Customer Experience Point of Sale 221

Inside Retail

JUNE 11, 2023

Sephora will continue to introduce new and differentiated products to the market while showcasing new trends,” said Maggie Chan, MD of Sephora Greater China. Last month, the omnichannel retailer withdrew from Taiwan, closing its online store and mobile app after just over a year of operation.

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Point of Sale Consumer Marketing 246

Retail TouchPoints

DECEMBER 13, 2023

So it’s no surprise that 47% of executives believe that store design and experience have become more critical to their brand strategy over the past year, according to Retail TouchPoints research. I think a lot of the time people are looking for brands and retailers to just stand behind something.

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Loss Prevention Visual Merchandising Sporting Goods Store Operations 275

Retail TouchPoints

AUGUST 17, 2022

While many brands and retailers are focusing on engaging Gen Z, Gen Alpha is slowly creeping into the picture. Gen Alpha — consumers born after 2010 — have grown up immersed in technology. families say their children under 12 influence family purchasing decisions, according to the National Retail Federation.

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Consumer Customer Experience Apparel Advertising 269

Retail TouchPoints

MARCH 24, 2022

2 spots on the National Retail Federation’s 2022 list of the Top 50 Global Retailers , as determined by Kantar Retail. Kantar’s ranking methodology gives points to retailers based on their domestic and international revenues, and retailers need to have direct investments in at least three countries to qualify.

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Fulfillment Department Stores Supermarket Returns 269

Retail TouchPoints

AUGUST 1, 2021

Omnichannel retailers that want to exceed shopper expectations and maximize revenue results should look no further than the last mile. Same-day delivery in particular has become a key way for retailers with store networks to innovate and differentiate.

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ATS 290

Inside Retail

SEPTEMBER 25, 2023

In a rapidly evolving retail landscape, retail brand house Kanmo Group stands as a symbol of versatility and global partnerships. With a portfolio that boasts an extensive array of world-renowned brands—ranging from Mothercare and Adidas to Kate Spade—Kanmo has created a unique tapestry of retail experiences across multiple channels.

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Inventory Management Fulfillment Accessories Management 130

Retail TouchPoints

APRIL 18, 2024

For the first, Walmart is bringing together its data insights tool Luminate — which surfaces the retailer’s transaction, supply chain and shopper behavior data for its suppliers — with its Connect retail media business. To learn more about retail media, check out our full guide here. in a blog post. in a blog post.

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Advertising Marketing Consumer Shopping 238

Inside Retail

FEBRUARY 25, 2024

The 2024 Australian Retail Outlook is out now. Be sure to download the 2024 Australian Retail Outlook to discover more. AI has huge potential in the consumer and retail sector, with its ability to drive better business outcomes, including in customer experience, commercial effectiveness, operational efficiency, and cost optimisation.

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Inventory Management Management Consumer Planning 246

Inside Retail

MARCH 15, 2023

Executing an omnichannel strategy is vital for gaining that competitive edge. Today, with the drastic changes in shopping behaviour, having an omnichannel plan is critical for bottom-line success. The CEO of the Australian Retailers Association, Paul Zahra, recently summed up the reality of modern retailing.

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Customer Experience Shopping Consumer Planning 130

Retail TouchPoints

JANUARY 4, 2022

With consumers’ rapid shift to ecommerce channels, DTC players had to navigate surges in demand and effectively compete against a broader landscape that included their startup peers but also omnichannel behemoths. Jackson: Retail foot traffic was up markedly in 2021 when compared to the prior year — mid-pandemic and pre-vaccine.

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Consumer Customer Experience Marketing Fulfillment 324

Inside Retail

APRIL 2, 2024

In fact, according to IBM, omnichannel is now the preferred way of shopping for a quarter of global consumers. While an increasing number of retailers are investing in omnichannel, not every brand has successfully implemented it.

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ATS Payment Services Consumer Shopping 100

Tokinomo

APRIL 12, 2022

It’s 2022 and retailers know that customer experience is the key to a shopper’s heart (and wallet ??). The COVID-19 pandemic and WFH trend allowed more people to shop online and discover the e-Commerce experience. These two well-known retailers launched a multi-category omnichannel experience. One-stop shopping.

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Marketing Customer Experience Shopping 202

Retail TouchPoints

NOVEMBER 27, 2023

This is Part 3 of The Holiday Readiness Series, which will feature tactical tips and takeaways from experts that retailers can still apply to rev up their sales results. We really jump on trends; we don’t want to wait for three layers of decision-makers,” Lisbona said. “If Looking for even more data and insights to power your approach?

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Consumer Wholesale Marketing Accessories 255

Retail TouchPoints

OCTOBER 9, 2023

Shoppers’ retail preferences will be unlike anything we’ve seen even just a year ago. These four emerging trends elevate the urgency for supply chain execs to move distributed order management (DOM) to the top of their lists. #1: 1: Retailers are testing brands, hiding the parent brand. . #1: It’s still retail, but it’s not.

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Fulfillment Shipping Suggestive Selling Management 293

Retail TouchPoints

AUGUST 5, 2021

“The migration of some consumer activity to online browsing and buying indicates that if retail destinations are to maximize their revenue potential post-COVID, then they need to be able to embrace these behaviors,” said Diane Wehrle, Marketing & Insights Director at Springboard. “

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Merchant Services Fulfillment Promotions Consumer 264

Retail TouchPoints

APRIL 6, 2022

Shopping center owners and operators have faced rapid shifts in the retail landscape over the last few years due, in part, to an increase in online shopping and the buy online, pick up in-store response to the COVID-19 pandemic. Brick-and-mortar retailers are increasingly implementing tech solutions in an effort to gather similar insights.

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Inside Retail

NOVEMBER 22, 2023

With the e-commerce boom of the pandemic now in the rearview mirror, it’s clear that, of all the sectors of retail that enjoyed an increase in sales during Covid, the furniture and homewares industry likely had it the best. But bricks-and-mortar retailers were also learning and growing through the process.

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Inside Retail

JULY 8, 2021

From omnichannel excellence to personalisation and product development, savvy retailers all around the world have accelerated their digital plans to meet customers’ rising expectations in the past 18 months. . This video was recorded as part of the launch of the Asian Retail Outlook, sponsored by Salesforce.

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Inside Retail

JUNE 29, 2023

Many brands are getting so caught up with trends like AI or the latest social media platform, they’re overlooking the importance of the customer experience, contends an expert in experiential retail. He quotes Amazon founder Jeff Bezos who describes Amazon not as a retail company but as a customer experience company. “I

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Customer Experience Checkout Returns Advertising 246

Retail TouchPoints

FEBRUARY 7, 2023

Macroeconomic forces — from inflation to corporate layoffs and the unknown impacts of a recession — are creating uncertainty throughout the retail industry. It’s no surprise then that Gen Z and Gen Alpha’s spending power in the luxury market will grow 3X faster than other generations’ through 2030.

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Payment Services Consumer Marketing Fast Fashion 283

Inside Retail

FEBRUARY 15, 2022

The pandemic continues to influence customer purchasing priorities and penetration in the omnichannel environment, which is affecting assortment mix and demand at each location. This is creating new challenges for retail operations, including a particular demand for agile merchandise planning and supply-chain processes.

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Planning Merchant Services Fulfillment Department Stores 130

Retail TouchPoints

APRIL 13, 2023

Understanding Wine Consumer Behavior Trends Today’s wine buyers skew older and are more affluent. Then, by activating a flexible, omnichannel approach, you can learn who your best audience is. It’s important to connect with users across various media touch points, from social to display to digital video, with an omnichannel strategy.

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Marketing Shipping Consumer Advertising 311

Retail TouchPoints

AUGUST 9, 2022

As the brand continues its digital transformation , it is also examining how to create new experiences in brick-and-mortar retail. This new store concept provides an immersive omnichannel experience designed to reach millennial and Gen Z customers.

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Fashion Location Shopping Marketing 253

Retail TouchPoints

DECEMBER 29, 2022

Retail is one of the largest sectors in the world, with a retail sales forecast of $30.3 The key to having that edge over the competition is delivering top-notch customer experience, ensuring the quality of well-trained staff and continuously studying customer behavior and trends to ensure that customer needs and expectations are met.

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Customer Experience Management Marketing Returns 319

Retail TouchPoints

OCTOBER 24, 2023

The last three years have been a whirlwind for retailers and CPG companies. Pandemic-driven buying trends led to an explosion of new challenges, from a surge in online returns to the rise of curbside pickup to supply chain delays. Now, the landscape is shifting again, and it’s a mix of good and bad news for retailers and CPGs.

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Store Layout Consumer Customer Experience Returns 268

Inside Retail

MARCH 7, 2024

Birthday suit vice Against this backdrop, Australian fashion brand Nakedvice is on a mission to redefine accessible luxury with timeless designs that draw inspiration from vintage pieces and ‘90s nostalgia, aligning with emerging trends and consumer sentiments. California-based online retailer Verishop is one such partner.

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Boutique Apparel Fashion Wholesale 130

Retail TouchPoints

SEPTEMBER 6, 2022

But for retailers, having an online strategy isn’t enough — especially if it’s an outdated one, and only designed for one generation. At the same time, just to complicate things further for retailers, Gen Z actually likes to shop in physical retail stores, according to the study. Your grandma shops online. Many baby boomers do.

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Merchant Services Payment Services Finance Shopping 256

Retail TouchPoints

MARCH 25, 2024

The Retail TouchPoints team is reporting on all the news breaking before, during and after the Retail Innovation Conference & Expo , taking place June 4-6, 2024, at McCormick Place in Chicago. Are you ready to explore the evolved customer journey?

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Social Commerce Loss Prevention Customer Experience Customer Retention 213

Inside Retail

OCTOBER 16, 2023

The pet centre will also have a small amount of retail space, where Walmart plans to sell its own private-label pet care brands. Aside from the increased number of four-legged friends in American households, the growing humanisation of pets is also contributing to the exponential rise of this retail sector.

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Marketing Clienteling Accessories Apparel 264

Retail TouchPoints

DECEMBER 14, 2020

Retail TouchPoints (RTP), the top media group covering omnichannel retail, has unveiled a new and improved digital experience and expanded content initiative to better serve store designers and experiential retail executives.

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Visual Merchandising Customer Experience Management 246

Inside Retail

MAY 3, 2021

Online and in-person selling quickly became complementary strategies and soon that model gave way to omnichannel retailing – delivering a seamless customer experience across all platforms including physical space, e-commerce, mobile applications, and social media. Retail reinvented. Efficiency redefined.

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Inventory Management Customer Experience Supermarket Fashion 279

Retail Focus

JANUARY 23, 2023

This means that retail designers will have access to the latest technology and innovations in the industry, allowing them to stay ahead of the curve and incorporate cutting-edge solutions into their designs. Additionally, ISE provides a unique opportunity for retail designers to network and collaborate with other professionals in the field.

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ATS Advertising Management Returns 279