Retail TouchPoints

JULY 6, 2023

That is why it’s no surprise that when surveyed , 71% of retail leaders indicated that they were prioritizing sustainability in their business. To keep up with this rising demand, brands need to align themselves with green practices, especially as more consumers today are basing their purchase decisions and brand loyalty on company values.

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Inside Retail

APRIL 9, 2024

The current economic crisis has retailers scrambling to generate consistent sales and retain their customer base. Long gone are days when businesses handed out loyalty cards to incentivise more frequent purchases – retailers are being urged by industry experts and leading brands to reimagine customer loyalty.

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Retail TouchPoints

FEBRUARY 28, 2023

Whether they’re choosing lower-cost private-label items at the grocery store, cutting back on discretionary apparel purchases or spending less on electronics, persistent price increases are top-of-mind for shoppers across all retail sectors. Seizing the Moment That opportunity lies in the retail loyalty program.

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Retail TouchPoints

MARCH 1, 2024

Best Buy will leverage its membership-based loyalty program to sharpen personalization efforts for its 2025 fiscal year, which began Jan. The retailer “will be removing physical media and updating our mobile, digital imaging, computing, tablets and smart home departments,” said Barry. “We

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Retail TouchPoints

APRIL 19, 2023

retailers have been immune to that trend. Thanks to a reliance on historically high fuel margins, these retailers have been able to survive on the status quo. However, when fuel margins contract — and they inevitably will — those retailers will face a tremendous amount of pressure to adapt their businesses.

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Inside Retail

APRIL 26, 2024

With this momentum continuing into this year, it’s the perfect time for retailers to reexamine their strategies and restructure with growth and scale in mind. Four key trends stand out as high-growth opportunities for online retailers. Four key trends stand out as high-growth opportunities for online retailers. With over 4.95

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Customer Retention Fulfillment Social Commerce Supply Chain Management 277

Retail TouchPoints

JANUARY 18, 2022

Retailers frequently ask customers to enroll in a loyalty program at point of sale — especially during the holiday shopping season. In fact, 61% of consumers have joined a loyalty program to get discounts for holiday shopping. Create benefits that inspire action, like social kickbacks.

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Customer Retention Shipping Point of Sale Consumer 280

Retail TouchPoints

MAY 25, 2022

Retailers are facing a myriad of challenges, from tightening budgets, smaller profit margins and financial constraints to clunky legacy infrastructure and increasing competition from major online stores. Customers are also becoming more wary of the way retailers are storing their data. Balancing Privacy and Personalization.

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Inside Retail

MARCH 3, 2024

Customer loyalty and membership are a valuable asset for many reasons, so it should come as no surprise that retailers are honing their attention on this space, with the current economic climate and cost-of-living pressures here for the long haul. billion in 2024. Myer One currently has about 4.2 million engaged members of its 7.3

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Retail TouchPoints

MAY 30, 2023

Shoppers have gotten smarter about pricing strategies; they also have an arsenal of tools and options at their disposal for saving big on almost any purchase — from loyalty programs to partner marketing, to cash back incentives, bundle deals, discounts and price-watching intelligence from sites like CamelCamelCamel.

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Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

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Inside Retail

MARCH 19, 2024

Selling online in the US can be lucrative, as many Australian retailers and brands are discovering. Baby steps Daly says retailers eyeing the US market should not try to create a “one size fits all experience”. Baby steps Daly says retailers eyeing the US market should not try to create a “one size fits all experience”.

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Retail TouchPoints

JUNE 8, 2023

After more than a year of hype (followed by hype fatigue), experts and practitioners are split on whether the metaverse and Web3 will have a meaningful impact on the retail industry. The D2 Summit: Retail Edition is a co-located conference at the Retail Innovation Conference & Expo , which is taking place June 13-15, 2023 in Chicago.

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Inside Retail

OCTOBER 5, 2023

With the big two dominating the retail landscape with 65 per cent of the retail market, most consumers have limited choice when it comes to buying groceries. The Australian Retailers Association (ARA) suggests 2-3 per cent of total retail sales are being lost, creating a major impact on overall profit.

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Inside Retail

APRIL 18, 2024

French prestige beauty retailer Sephora is widely recognised as a leader in its category, with 3000 stores and 52,000 team members operating worldwide. Here, he shares four key factors behind the retailer’s success. China was at an outlier at 2 per cent. We didn’t slightly beat the markets, we smashed some of the numbers.

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Retail TouchPoints

OCTOBER 12, 2023

In fact, the retailer has been phasing out paper receipts since 2016 when it gave ExtraCare members the option to choose digital versions instead. In fact, the retailer has been phasing out paper receipts since 2016 when it gave ExtraCare members the option to choose digital versions instead.

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Consumer Beauty and Health Shipping Location 254

Retail TouchPoints

JANUARY 16, 2024

To take just one pair of juxtaposing facts, Gen Z is indeed digital-first — but they do value the in-store experience, especially if the retailer can deliver “in-person experiences that can be differentiated by allowing for personalization and self-expression,” according to Lindy Li, Head of Customer Activation and Marketing at H&M.

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Customer Experience Promotions Fashion Consumer 263

Retail TouchPoints

JUNE 21, 2023

Parents and caregivers are always on the lookout for activities to keep their kids engaged during the summer months, and Michaels has tapped into this need — and not coincidentally, creating new opportunities to build customer loyalty — through Camp Creatology.

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Retail TouchPoints

NOVEMBER 1, 2023

It might sound strange to say this about a place where some 80% of transactions actually take place, but brick-and-mortar stores represent an underutilized resource, according to Sarah Jarvis, co-author of the second edition of Omnichannel Retail: How to Build Winning Stores in a Digital World. for a lot longer than it has in the UK.

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Retail TouchPoints

AUGUST 2, 2022

Consumer frustration with poorly targeted online ads, combined with concerns about data sharing, create a major roadblock to tracking consumer buying signals and finding out what people want. One way to improve targeting and increase loyalty is to offer consumers personalization that really meets their needs.

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Advertising Consumer Customer Experience Marketing 227

Retail TouchPoints

AUGUST 10, 2023

retail ecommerce sales — and 6.5% retail sales — in 2023. Many point to user interface and experience as the reason they decide to abandon their mobile carts, and it’s easy to see why: brands and retailers, seeking to differentiate their experience, try to pack their apps with too many bells and whistles. of total U.S.

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Consumer Accounting Customer Experience Shopping 230

Inside Retail

NOVEMBER 27, 2023

In the ever-evolving retail landscape, technology has swiftly moved from being a novelty to becoming the linchpin of both operational and customer-centric strategies. The crux of this phygital evolution lies in its ability to harness data and advanced tech tools to create a retail ecosystem that is intuitive, responsive and engaging.

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Consumer Checkout Inventory Management Shopping 147

Retail TouchPoints

NOVEMBER 10, 2022

Customer loyalty experts know that the best-run programs do far more than simply boost sales by rewarding members with points and perks. Reward members with Beauty Insider points for attending and interacting at the retailer’s Sephoria virtual brand founder events. Emeline Berlind.

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Inside Retail

NOVEMBER 15, 2021

CIMET, a white-label platform that compares services and prices from multiple retailers, is dedicated to helping brands diversify by creating user experiences that significantly improve customer retention. Another interesting case is CIMET’s work with the renowned cashback reward program, Cashrewards. a year on their bill.

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Payment Services Customer Retention Marketing Consumer 246

Retail TouchPoints

SEPTEMBER 30, 2020

Launching a successful premium loyalty program can be a matter of finding the right pitch: 70% of shoppers who don’t belong to a program would join one if the benefits were valuable, according to a study by Clarus Commerce. I think most brands aren’t differentiating enough.”.

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Shipping Consumer Shopping Returns 264

Retail TouchPoints

NOVEMBER 9, 2022

Sephora shoppers will now be able to get the retailer’s beauty products delivered to them in under an hour, on average, thanks to a new partnership with DoorDash. Sephora stores will be available on DashPass, the DoorDash membership program that offers unlimited $0 delivery fees and reduced service fees on eligible orders. “At

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Retail TouchPoints

MARCH 25, 2024

The Retail TouchPoints team is reporting on all the news breaking before, during and after the Retail Innovation Conference & Expo , taking place June 4-6, 2024, at McCormick Place in Chicago. Are you ready to explore the evolved customer journey? Keep visiting this hub to get the latest and greatest content related to the show!

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Social Commerce Loss Prevention Customer Experience Customer Retention 213

Inside Retail

FEBRUARY 13, 2024

As Gen Z and millennials enter their ‘prime furniture-buying years’, online furniture retailers, such as Temple & Webster are benefiting. We need more more of the country to not only know about us, but to experience us and experience the proposition and understand they can save money by shopping with us,” he told Inside Retail.

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Advertising Marketing Promotions Management 264

Retail TouchPoints

MARCH 30, 2023

Our digital transformation will create a more agile modern platform,” said Elliott Rodgers, Chief Operations Officer at Foot Locker on a call with investors. The retailer also will invest in greater data capture and personalization at scale for both its loyalty program and digital marketing outreach.

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Planning Marketing Shopping ATS 260

Retail TouchPoints

NOVEMBER 7, 2023

But after the brand’s exit from bankruptcy in 2018, it has been on an aggressive turnaround mission that has included a new store strategy that brought Claire’s outside of shopping malls, a new loyalty program strategy and a new executive leadership team. It’s just part of how I think.”

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Inside Retail

APRIL 29, 2024

It’s clear helping others is in Walker’s DNA and his coined term ‘freedom explorer’ is a testament to his mission of reducing waste and creating community engagement for social impact. With a career in finance, logistics, and retail, Walker is well-positioned to create a lasting impact within the retail industry through Good360.

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Shipping Finance Management Promotions 147

Retail TouchPoints

APRIL 17, 2023

The retailer’s stores will remain open and its ecommerce operations, including the Pearl by David’s platform and vendor marketplace, will continue operating during the proceedings. The wedding retailer also expects to file bankruptcy proceedings in Canada and in the UK for its subsidiary there.

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Payment Services Fulfillment Returns Marketing 325

Retail Focus

APRIL 11, 2024

Digital coaching is an innovative force transforming how businesses connect with customers and employees. Improved Performance Target Training – With the help of digital coaching platforms, retailers can provide specific training programs that are fitted to the needs and skill levels of different employees. Let’s dive in.

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Customer Experience Promotions Marketing Shopping 130

Retail TouchPoints

FEBRUARY 17, 2021

As a result, retailers needed to reshape their ordering options and, in some cases, the entire layout of their stores. In addition, as the popularity of online ordering and delivery continues to skyrocket, marketers need to rethink how they communicate with and market to consumers. Invest in Technology Solutions.

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Inside Retail

NOVEMBER 20, 2023

Inside Retail : You joined Levi Strauss & Co earlier this year and are overseeing the company’s push into digital. That’s opportunity number one, and – probably very similar to most other retailers – you just have to be excellent every day on funnel. Can you share some of the areas that you’ve been focusing on?

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Inside Retail

DECEMBER 4, 2023

The first RCX store, designed in partnership with Sydney-based retail agency The General Store, opened at Westfield Doncaster shopping centre in March 2020. The first RCX store, designed in partnership with Sydney-based retail agency The General Store, opened at Westfield Doncaster shopping centre in March 2020. Dubbed RCX 2.0,

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Retail TouchPoints

MARCH 31, 2023

Retailers know that customer engagement must be the focus of their marketing efforts. The only problem is, for many retailers, the idea of becoming involved in the financial transaction part of the journey is a leap too far. Its simplicity works for the retailer and customer alike. Many customers bail at this point.

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Payment Services Accounting Point of Sale Customer Experience 250