Inside Retail

AUGUST 1, 2022

Off-licence retailer Liquor Marketing Group (LMG) has strengthened its loyalty armoury and reach by acquiring Adelaide-based digital marketing software company Zen Global. “This transaction allows LMG to provide solutions that apply across the entire network and enhance our brands and our customer offers.”. .

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Inside Retail

APRIL 23, 2023

Blockchain technology and non-fungible tokens (NFTs) are quickly gaining popularity among businesses for use in loyalty programs. Blockchain technology offers a secure and decentralised way to store and manage data, ensuring that loyalty program rewards and points cannot be tampered with or fraudulent.

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Promotions Management Marketing 130

Retail TouchPoints

SEPTEMBER 16, 2022

GameStop has announced a new perk for its loyalty members in the Web3-based competitive trading card game “ Gods Unchained ” as the retailer continues to look for new ways to revitalize its business. Each pack will consist of a set of collectible NFT trading cards that Pros can trade, sell or use in the game.

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Promotions Planning Marketing ATS 264

Inside Retail

JUNE 9, 2021

The payment method stems from customer loyalty program Flybuys, which is jointly owned and operated by Coles and Wesfarmers. Flypay is designed to help customers check out faster online, by not having to enter payment, loyalty and delivery information separately, while collecting loyalty points at the same time.

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Payment Services Merchant Services Checkout Supermarket 258

Retail Focus

JANUARY 24, 2024

These venues are stepping up their appeal to their customers. As casinos combine a retail shopping experience, one now enters the sphere of “retailtainment”. Customers can now enjoy shopping, besides gambling on different games in their favourite casinos. However, it is different from what customers experience at casino resorts.

Shopping 130

Shopping Customer Experience ATS 130

Inside Retail

OCTOBER 26, 2023

The appeal of in-store shopping in a thriving e-commerce era is not diminishing – but it is evolving, according to new research commissioned by technology company Lightspeed and Inside Retail. “It The report showed that customers expect both greater convenience and additional services from shopping in-store rather than online.

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Shopping Payment Services Dead-Stock Kiosk 246

Inside Retail

MAY 10, 2022

Customers need to add their credit/debit or gift card details to the payment preferences in their Everyday Rewards app which is now a digital wallet, then use the built-in QR code scanner at checkout to make payments and gain points on the company’s loyalty program.

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Payment Services Checkout Supermarket ATS 246

Retail TouchPoints

APRIL 17, 2023

The retailer’s stores will remain open and its ecommerce operations, including the Pearl by David’s platform and vendor marketplace, will continue operating during the proceedings. The wedding retailer also expects to file bankruptcy proceedings in Canada and in the UK for its subsidiary there.

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Payment Services Fulfillment Returns Marketing 316

Retail TouchPoints

DECEMBER 11, 2020

The retailer also will encourage curbside and buy online, pick up in-store (BOPIS) purchases from Dec. 24 with a 20% discount off these orders to ensure shoppers get their gifts before Christmas. The retailer also is promoting its BEYOND+ loyalty program during the holiday season. 14-16, 2020. 17 through Dec.

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Promotions Shipping Fulfillment 202

Retail TouchPoints

JUNE 21, 2023

Parents and caregivers are always on the lookout for activities to keep their kids engaged during the summer months, and Michaels has tapped into this need — and not coincidentally, creating new opportunities to build customer loyalty — through Camp Creatology.

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Shopping Location Customer Experience ATS 211

Retail TouchPoints

DECEMBER 3, 2020

Shoppers can load their wallet using debit and credit cards, Apple Pay, Google Pay and prepaid 7-Eleven gift cards from anywhere, and add cash to the wallet at 7-Eleven stores. Funds in the wallet can be used to pay for mobile checkout and purchases made for 7-Eleven’s fuel loyalty program in addition to standard transactions.

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Checkout Shopping ATS 206

Retail TouchPoints

NOVEMBER 1, 2023

As online commerce continues to surge, chargeback fraud victimizes more and more retailers. And yet many retailers remain unaware of chargeback fraud and its harmful impacts on business revenues. Customers dispute a valid transaction for many different reasons. Still, the cost of chargeback fraud is simply too high to ignore.

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Merchant Services Payment Services Customer Experience Consumer 263

Retail TouchPoints

MAY 4, 2023

At the same time, traditional retailers are entering resale in droves , oftentimes in partnership with platforms like ThredUp or solutions like Trove and Archive. In addition to the competition of a more crowded field, these retailers are likely to face the same profitability pressures as their tech forebears.

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Fulfillment Apparel Management Consumer 273

I Vend

MARCH 11, 2024

In any retail business, margins are an essential indicator of business performance *. Gross margins help retailers to understand the performance and trends of individual products, and this data informs decisions about product mix, location and stocking levels. Loyalty delivers a massive boost to retail success.

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Point of Sale Payment Services Returns Inventory Management 52

Retail TouchPoints

NOVEMBER 1, 2023

It might sound strange to say this about a place where some 80% of transactions actually take place, but brick-and-mortar stores represent an underutilized resource, according to Sarah Jarvis, co-author of the second edition of Omnichannel Retail: How to Build Winning Stores in a Digital World. for a lot longer than it has in the UK.

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Consumer Shopping Marketing Promotions 257

Retail TouchPoints

FEBRUARY 3, 2023

The good news is that retailers can use this time of market instability to double down on their online stores. Create a Seamless, Positive Experience for Online Customers Make it easy for buyers to understand the products. This can increase brand awareness, customer reach and sales. Have a simple checkout process.

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Merchant Services Payment Services Marketing Drop-Shipping 232

Retail TouchPoints

FEBRUARY 17, 2021

As a result, retailers needed to reshape their ordering options and, in some cases, the entire layout of their stores. In order to do this, retailers need to leverage valuable consumer data to create a more targeted marketing strategy. Reward Your Most Loyal Customers. in March 2020, consumer buying behavior began shifting.

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Target Market Marketing Kiosk Promotions 223

Retail TouchPoints

DECEMBER 24, 2021

At the same time, restaurant owners adopted new processes that allowed them to continue to serve customers during the pandemic. The answer lies in balancing the dining experience with new realities of safety and satisfying customer expectations. Or have these innovations become standard expectations in a new reality?

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Payment Services Returns Customer Experience Outdoor 251

Inside Retail

SEPTEMBER 11, 2023

When we dig deeper, we see that there’s this two-speed retail landscape developing with a real clear difference in behaviour,” says David Martin, national manager – retail & e-commerce with Commonwealth Bank. So how should retailers respond? We are finding that consumers are more discerning now.

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Merchant Services Payment Services Checkout Returns 289

I Vend

FEBRUARY 15, 2024

The principle, brainchild of Italian economist Vilfredo Pareto at the end of the 19 th century, is why retailers find that roughly 80% of their revenue comes from 20% of their customer base. It’s this rule that is the key to understanding why loyalty programs are so important as a strategy for retail success.

Point of Sale 52

Point of Sale Payment Services Returns Inventory Management 52

Inside Retail

FEBRUARY 17, 2022

Anna Lee, the current COO at online fashion and lifestyle marketplace The Iconic, is leaving to head up Australian customer-loyalty program Flybuys. Lee also held leadership positions at the National Online Retailers Association, Groupon, and PwC. Former Mastercard exec to head up e-gift card retailer Prezzee.

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Payment Services Finance Fashion ATS 130

Retail TouchPoints

MAY 26, 2023

Especially in America, everyone sees things as so binary — something is either there, or it’s dead and we’re moving on, and that’s just not the case, there’s a lot of gray,” said Matt Maher, Founder of M7 Innovations in an interview with Retail TouchPoints. So what does this new version of omnichannel look like?

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Consumer Marketing Location Customer Experience 237

365 Retail

JUNE 20, 2023

Antavo , the leading Enterprise Loyalty Cloud, and CarltonOne Engagement , the purpose-powered engagement platform with a global rewards fulfilment engine, today announce a partnership to help brands drive lasting customer loyalty by boosting their reward experience.

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Fulfillment ATS 72

Small Biz Trends

JULY 8, 2021

What do the latest retail statistics tell us about retailing in 2021? We have assembled all the numbers you need, including store operations, shopper behaviors, how retailers market their businesses, and much more. If you own a retail store or are considering shop ideas for a new one, take a look at the stats below.

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Specialty Store Specialty Retailers Social Commerce Advertising 138

365 Retail

DECEMBER 13, 2023

This year, AI has transformed the future of customer experience and is quickly becoming a key driver of growth and productivity across industries. The retail industry is no exception to this trend. To succeed in this new AI world, every retailer needs to be focused on leveraging their proprietary data safely and securely.

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Returns Customer Experience Shipping Consumer 64

Retail TouchPoints

FEBRUARY 21, 2024

Hospitals and medical campuses typically look at retail as an essentially insignificant element in their patient, visitor and employee experiences. That translates into gift shops and cafeteria spaces that are often sterile environments featuring the same mediocre-quality products and pre-packaged foods.

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Beauty and Health Shopping Payment Services Boutique 216

Mass Relators

JULY 7, 2022

. — CVS Pharmacy is hosting its 14-day annual app-exclusive ExtraCare Extra Thanks Event in July to say thank you its nearly 75 million loyal members of CVS’ longstanding and hugely popular ExtraCare Rewards program the way they want: digitally. The program starts on July 10 and run through through July 23.

Health & Wellness 98

Health & Wellness Accounting Customer Experience Location 98

Retail TouchPoints

AUGUST 18, 2022

With inflation and interest rates on the rise, a more nuanced approach to BNPL is emerging, and experts say that’s a good thing for both consumers and retailers. Most buy now, pay later offers are interest- and fee-free, unless customers miss a payment. In fact, 50% of U.S

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Merchant Services Payment Services Consumer Point of Sale 250

Retail TouchPoints

NOVEMBER 4, 2021

We’re seeing pretty good growth coming into the season,” said Vivek Pandya, Lead Analyst for Adobe Digital Insights in an interview with Retail TouchPoints. Some of the most popular gift-giving categories are those experiencing the highest levels of inflation, including electronics , toys and apparel.

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Consumer Merchant Services Payment Services Drop-Shipping 259

I Vend

DECEMBER 1, 2021

iVend Digital Commerce iVend Digital Commerce helps retailers make the most of Christmas. Learn how you can offer the best customer experience ever. Learn more Christmas is the time for giving, and what better gift could retailers give themselves than a brand spanking new Digital Commerce system.

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Payment Services Point of Sale Fulfillment Checkout 52

Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. 5 Social Advertising Trends for Retailers to Know in 2021: Featuring Under Armour. Retail CX Trends 2021: New CX for a New World.

Consumer 137

Consumer Payment Services Fulfillment Advertising 137

Retail TouchPoints

NOVEMBER 8, 2022

However, both big-name tech players and retail brands are designing systems and platforms to serve influencers and creator partners of all sizes by offering: Robust data and analytical tools; Access to campaign briefs and best practices; and. The creator economy is worth approximately $104.2

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Marketing Promotions Consumer Social Commerce 202

Inside Retail

JULY 21, 2021

With e-commerce now a permanent fixture of the retail landscape, the customer is in charge. Customers now want more from brands. We offer our members real cash rewards from relevant brands across every retail category,” says Wilson. Smart retailers know that they need to stand out from the crowd.

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Beauty and Health Advertising Returns Department Stores 130

Clover - Retail

MAY 2, 2024

While luxury is often associated with concierge services, all they really mean is a personalized customer experience. That kind of experience can be offered by all types of small businesses–from restaurants to retail shops to service businesses. The pandemic was largely responsible for this shift.

Merchant Services 52

Merchant Services Customer Experience Boutique Target Market 52

I Vend

MAY 25, 2021

As the re-opening of brick and mortar stores continues, retailers are looking forward to welcoming back in-person customers. But whilst some have been chomping at the bit to get back to physically browsing the merchandise, research shows that others are, understandably, a bit nervous about making the move back to the retail store.

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Shopping Point of Sale Checkout Clienteling 52

Wiser

JUNE 25, 2019

Customer loyalty plans are becoming more common among both brick – and – mortar and online stores. But not all customer loyalty plans are created equal — Do consumers notice the differences? Do those differences impact their decision to join a loyalty program? Most Requested Perks .

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Planning Shipping Consumer Marketing 74

RETAIL MANAGEMENT SOFTWARE

DECEMBER 8, 2021

Building a loyal customer base is crucial to thrive or even survive in the footwear business. While marketing and consumer management professionals seem to agree that there is no magic formula for customer retention, experts believe there are a few retail business tips that shoe brands and retailers may use to keep their customers loyal.

Merchant Services 52

Merchant Services Clienteling Customer Retention Operating Expenses 52