Retail TouchPoints

DECEMBER 31, 2021

Labor shortages in industries that had previously relied on multiple job seekers — even for low-paying jobs — have been one of retail’s biggest challenges in 2021. Some of the nation’s largest retailers responded to the labor shortage with wage increases, with Walmart , Amazon , Costco and CVS raising their minimum wages.

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Retail TouchPoints

MAY 3, 2024

The office of New York State Comptroller Thomas DiNapoli has sent a letter to the top executives at Best Buy expressing concerns about the retailer’s support for inclusivity, specifically LGBTQ+ rights and equality. Inclusion is essential for employee recruitment and retention, a drive of innovation and an element of consumer brand loyalty.”

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Promotions Consumer Store Operations ATS 200

Retail TouchPoints

DECEMBER 29, 2022

Retail is one of the largest sectors in the world, with a retail sales forecast of $30.3 Let us look at a few ways to improve customer experience in the retail industry through knowledge management. Have you ever had your best-performing employee leave, taking all their expertise with them? trillion in 2023.

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Retail TouchPoints

JANUARY 24, 2022

Without customers, retail businesses grind to a halt. But buyers aren’t shopping your brand solely based on inventory — they’re equally as motivated by the engagement they have with your service employees. You can’t neglect the importance of what your employees say and do during consumer interactions.

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Employee Engagement Returns Consumer ATS 312

Inside Retail

AUGUST 24, 2023

Job mobility is of particular concern to retail trade, with retail possessing one of the highest attrition rates of all industries. In fact, according to the latest release on job mobility from the ABS, retail trade accounted for the second largest share of people who changed jobs in the year ending February 2023 at 11.8

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Inside Retail

NOVEMBER 30, 2023

Many companies are becoming more flexible and inclusive to all identities to increase staff retention and increase the value proposition they offer employees. Building retail careers Long-term employment and career advancement has been a priority for Ikea Australia when creating company policy.

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Retail TouchPoints

AUGUST 18, 2022

million unfilled retail jobs in the United States. million employees quitting their jobs to 37.4 Retail has long struggled with employee retention, losing team members at a fast clip to higher wages, safety concerns and more flexibility. team members having more than five years of service at the retail giant.

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Retail TouchPoints

JANUARY 29, 2024

Store-based fulfillment of customer orders got an enormous boost during the COVID pandemic, when both curbside pickup and delivery offerings became survival tactics for so many retailers. Each of these companies announced new retail partnerships last year, many outside the “home turf” of the grocery vertical.

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Retail Focus

APRIL 11, 2024

Digital coaching is an innovative force transforming how businesses connect with customers and employees. Benefits The importance of digital employee coaching can’t be overlooked in today’s world, so let’s break down some benefits of coaching. Let’s dive in. This feedback helps find areas that need some improvement.

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Retail TouchPoints

JULY 5, 2022

As consumers have turned to more sources to shop, retailers have diversified their commerce and marketing strategies. In fact, Retail TouchPoints has seen the number of channels used to conduct business grow year after year in its annual Omnichannel and Fulfillment Benchmark Survey.

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Fulfillment Social Commerce Customer Retention Consumer 235

Inside Retail

MARCH 19, 2024

Selling online in the US can be lucrative, as many Australian retailers and brands are discovering. The Shopify-backed company has more than 250 employees and oversees 2 million returns per month. Baby steps Daly says retailers eyeing the US market should not try to create a “one size fits all experience”.

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Retail TouchPoints

JUNE 27, 2022

And as consumer discretionary spending continues to grow , retailers and brands around the world are exploring new ways to capitalize on the next wave of in-person shopping and experiences. The biggest opportunity isn’t on TikTok or Instagram; retailers’ most valuable influencers are already on their payrolls. So what’s the plan?

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Advertising Employee Engagement Consumer Marketing 244

365 Retail

FEBRUARY 28, 2024

It’s no secret that staff turnover in retail is high – higher than most other industries. Of the total retail job vacancies, store vacancies accounted for a huge 87 per cent. You can retain your employees for longer if you can figure out why they’re leaving in the first place, and then actively address the root causes.

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Kiosk Employee Engagement Management Accounting 104

Inside Retail

JANUARY 15, 2024

Retailers have dedicated considerable effort to refining a customer’s journey but have often overlooked the critical component of improving their employees’ experience. Employee experience is integral to customer experience. When they are stressed and unhappy, they won’t be able to deliver excellent service.

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Retail TouchPoints

APRIL 8, 2022

A former Illinois-based employee of PetSmart has filed a putative class action against the pet goods retailer, accusing the company of violating the state’s Biometric Information Privacy Act (BIPA) by collecting employees’ voiceprints in ways that could leave them open to identity theft. The case of Steven Stegmann v.

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Inside Retail

MARCH 1, 2022

Gone are the days of rigid employee management and the ongoing assumption that a bevy of hourly applicants will be there to cover any workforce churn and turnover. Further, employees want to work for something worthwhile as well. The absence of a real strategy for employee attraction and retention is no longer an option.

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Location Customer Experience Management Planning 130

Inside Retail

NOVEMBER 3, 2022

Identifying opportunities for retailers . Each strategy unlocks specific use cases, as an effective way for retailers to identify where the metaverse can have an impact. . Empower employees with immersive virtual or mixed reality experiences to learn new skills, processes, and procedures and improve knowledge retention.

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Consumer Store Layout Merchandise Store Fulfillment 263

Retail Focus

APRIL 19, 2022

Increasing profitability, boosting tax efficiency, and improving your employees’ experiences with the company are all tried and tested alternatives to burying your head in the sand, and wondering how (and when) things are going to get better. . Improve Employee Satisfaction.

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Accounting Marketing Planning 278

Retail Focus

OCTOBER 24, 2023

From fostering a supportive culture to celebrating successes, here are some powerful strategies to encourage top-notch productivity from your employees. Fostering a supportive culture will leave your employees more engaged and motivated at work, which is the ultimate aim for any manager or decision-maker.

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Fulfillment Promotions Management ATS 130

Retail Customer Experience

OCTOBER 18, 2023

Savvy retailers are implementing strategies that engage employees and end burdensome tasks, boosting both service levels and associate happiness. These retailers reap the rewards of better retention, greater loyalty and increased revenue.

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Retail TouchPoints

JANUARY 14, 2022

Amidst historic turmoil in the labor market, a number of retailers have made the list of Best Places to Work, put out annually by Glassdoor. While not in the top 25, a number of other major retailers did land in the top 100, with grocers particularly well-represented.

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Inside Retail

MARCH 22, 2023

In the past three years, retail workers have been at the forefront of our challenging times. And, with the cost-to-hire increasing to an average of $23,000 per candidate, it is unsurprising that 39 per cent of retailers name retention as their top priority for 2023. To attract the right people and keep them.

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Returns Management Consumer ATS 130

Retail TouchPoints

OCTOBER 31, 2023

This is Part 2 of The Holiday Readiness Series, which will feature tactical tips and takeaways from experts that retailers can still apply to rev up their sales results. over 2021, according to the National Retail Federation. Looking for even more data and insights to power your approach? Last year, holiday sales grew a modest 5.3%

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Employee Engagement Store Operations Consumer Management 254

Inside Retail

JANUARY 26, 2023

The founder of Amplify HR, Karen Kirton, believes it’s all about finding, recruiting and retaining great employees. Research consistently shows that if you develop a workplace culture that engages your teams, you will enjoy higher customer satisfaction, loyalty, productivity and profitability, and lower employee turnover.

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Employee Engagement Planning Target Market Advertising 130

Retail TouchPoints

APRIL 28, 2023

Digitization has overhauled much of the business world, and in departments like finance or marketing you’d find most employees are hooked on apps that serve up-to-date information on the status of their programs and connect them with others on their team for real-time collaboration. That adds up to more than $6.5 billion that U.S

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Finance Employee Engagement Supermarket Management 227

Inside Retail

MAY 19, 2022

The introduction of a paid domestic violence leave policy is a hugely positive step, for both employees and employers, and society, full stop,” Melissa Kirby, head of Melbourne at international consulting firm Q5, told Inside Retail. million people, including many people working in retail and hospitality.

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Beauty and Health Accounting ATS Marketing 246

Retail TouchPoints

NOVEMBER 14, 2022

Retailers today are faced with mounting pressure to maximize their bottom lines while maintaining cost expectations for consumers. Many retailers are turning to AI to help boost productivity while keeping costs in check. Research finds the global market size for AI in retail is expected to grow drastically, from $4.84

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Customer Experience Marketing Promotions Returns 309

Retail TouchPoints

SEPTEMBER 19, 2022

When they finally track someone down, the employee doesn’t know the answer. Maybe the employee pages someone. Or, if you’re lucky, the employee has a walkie-talkie and they call for help. For the employee, the experience isn’t any better. Retail is dominated by younger workers from Generations X, Y, and Z.

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Inside Retail

NOVEMBER 13, 2023

Arguably, employee loyalty is as valuable and sought after as skills and experience. No executive can deny the depth of appreciation held for loyal employees – reliable, dependable, tried and tested, there through thick and thin. Employee loyalty is great for business. Employee loyalty is great for business.

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Promotions Employee Engagement Returns Marketing 130

Retail Times

NOVEMBER 1, 2021

More than 100 retail HR leaders are attending a free event being run by the charity Retail Trust next week to find ways of improving staff wellbeing and attracting new people to the industry, amidst an all-time high number of job vacancies and waning levels of job satisfaction.

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Inside Retail

JANUARY 8, 2023

Our mission to provide easy access to healthier eating choices for Australian employees continues to gain important momentum as we reach this incredible milestone,” said Karla Borland, CEO at Morsl. The company now offer coffee, hot beverages, pantry services, vending, catering, and employee engagement events. The company invested $4.3

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Marketing Employee Engagement Checkout Planning 130

Retail TouchPoints

DECEMBER 20, 2023

The Retail Remix podcast was developed to feature the founders, executives and practitioners shaping retail’s future. The top five episodes of 2023 reaffirm some of the most trending topics we covered on Retail TouchPoints over the past year, illustrating how rapidly the industry (and the customer experience) have evolved.

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Inside Retail

JANUARY 19, 2023

A new survey has found that 60 per cent of Australian and New Zealand employees in supply chain, tech, procurement and IT roles are dissatisfied with their salaries despite a soaring skills shortage – and even though they say they enjoy their role.

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Inside Retail

FEBRUARY 26, 2024

The retail headwinds just seem to keep coming. Retailers have endured narrowing margins and soaring rents and watched the cost of living eat into discretionary spending during a tumultuous 2023. For several retailers, it was too much. This story first appeared in the February 2024 issue of Inside Retail Australia magazine.

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Retail Focus

DECEMBER 9, 2022

YOOBIC , the innovator of the all-in-one Frontline Employee Experience Platform, today announced the launch of YOOBIC Communities, a powerful expansion of the YOOBIC app designed to enable companies with frontline workers to drive engagement and give employees a shared space to build collaboration, camaraderie, and a sense of common purpose.

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Employee Engagement Fashion ATS Promotions 130

Inside Retail

APRIL 26, 2024

Inside Retail’s Top 50 People in E-Commerce is an annual ranking of the most impressive and inspiring leaders in Australia’s online retail industry. We were one of a few pureplay retailers in the country and set out to provide traditional customer service in a modern context. You can download it here.

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Retail TouchPoints

MARCH 21, 2022

The COVID-19 pandemic has changed the culture of work for all employees, from white collar office workers going remote to associates on the front lines of stores picking up omnichannel roles. For the past two years , the company has emphasized flexibility to let its employees work wherever, whenever and?however

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