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retail curbside-pickup 
Retail Wire
AUGUST 29, 2022
Retailers ramped up their curbside pickup programs during the most difficult months of the pandemic and consumers have continued using the service even as fears of severe illness have lessened among the general population.
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Shopify
SEPTEMBER 1, 2023
Curbside pickup is here to stay. Learn why more retailers are implementing it, the benefits, and how to succeed at this order fulfillment strategy.
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Retail Dive
MAY 13, 2021
Retailers of all types would do well to develop their curbside pickup capabilities further, writes Euromonitor International's Bob Hoyler.
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RIS News
JANUARY 28, 2024
ShopRite’s latest launch at a New York store location has unlocked tangible gains, including a 70% reduction in staging room requirements with no impact on order volume. Learn more.
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Retail TouchPoints
OCTOBER 19, 2021
Over the past 18 months, retailers have been working hard to figure out how they can continue to meet and exceed customer demand when it comes to receiving orders, all while thinking about the next thing that will come their way. But implementation hasn’t been easy on retailers.
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Retail TouchPoints
JANUARY 26, 2023
The club retailer also plans to open more than 30 larger-format stores, most of which will include enhanced perimeter departments, bigger healthcare spaces and dedicated areas for curbside pickup, home delivery and ship-from-store orders.
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Retail TouchPoints
JULY 27, 2023
Joann has extended its partnership with Flybuy to power the craft retailer’s buy online, pick up in-store (BOPIS) offering. Since the beginning of the COVID pandemic, Joann, like many omnichannel retailers, has experienced higher customer demand for convenient pickup services.
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Retail TouchPoints
NOVEMBER 3, 2022
Bold Commerce has launched a curbside checkout feature designed to help retailers recapture the high-margin impulse purchases lost with the growth of curbside checkout, by introducing upsell and cross-sell opportunities after an order has been placed and during pickup.
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Retail TouchPoints
APRIL 29, 2022
BJ’s market will offer the same product sizes and pricing as BJ’s club stores, as well as the same omnichannel services such as curbside pickup and same-day delivery. The first 43,000 -square-foot concept store opened in Warwick, R.I. Department stores have been playing with shrunken footprints as a way to showcase cycled inventory.
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Retail TouchPoints
SEPTEMBER 27, 2022
31, 2023; Curbside returns, which will allow customers to remain in their vehicles when returning items; and Return pickup at home for Walmart+ members who will be able to schedule pickup of eligible returns in the app then hand off returns without a box or label to delivery drivers for the retailer to process.
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Retail TouchPoints
JULY 25, 2023
Any retailer that’s attempted to provide pickup and delivery services knows how fraught (not to mention expensive) they can be. Yet Walgreens has so much confidence in its ability to quickly pick and deliver orders that it’s now offering 30-minute store pickups and one-hour delivery, the latter with a money-back guarantee.
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Retail TouchPoints
MARCH 11, 2021
The dramatic increase in ecommerce volume triggered by the pandemic increased many retailers’ topline revenues, but many are finding it difficult to contain the costs of new types of order fulfillment such as BOPIS, ship-from-store and curbside pickup, according to a report from Incisiv , commissioned by Manhattan Associates Inc.
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Retail TouchPoints
FEBRUARY 23, 2022
Target is planning to enhance its same-day pickup options in fall 2022 with two additional options: shoppers can add Starbucks items to any order and make returns during curbside pickup transactions. Curbside returns will follow a similar procedure.
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Retail TouchPoints
AUGUST 26, 2022
“BNPL came into the market years ago mostly focused around these higher price points,” said Mark Rose, Senior Director of Marketing Solutions at TransUnion in an interview with Retail TouchPoints. Another convenience driver both during back-to-school and beyond is curbside pickup, which is used by 60% of shoppers.
Retail TouchPoints
SEPTEMBER 3, 2020
He will lead an enterprise-wide team across all banners to manage the retailer’s property portfolio and establish a network to support omnichannel services such as buy online, pickup in-store (BOPIS), curbside pickup and same-day delivery. He has also held roles at Ann Inc.,
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Retail TouchPoints
NOVEMBER 17, 2021
It’s the question every retailer wants the answer to: what do consumers (and more specifically, those likely to buy their products) really want? Opening day of the 2021 virtual Retail Innovation Conference , which continues today, Nov. Consumers Want Retailers to Catch Up With Their Omnichannel Shopping Behaviors.
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Retail TouchPoints
APRIL 7, 2022
The craze for curbside pickup accelerated by COVID has hit the convenience store segment. Quality Mart will pilot “virtual drive-thru” technology from the SWIPEBY curbside and pickup platform at five of its North Carolina locations.
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Retail TouchPoints
JANUARY 21, 2021
Costco is offering curbside pickup at three Albuquerque locations through a partnership with Instacart. Costco is testing curbside pickup on a “limited basis in one market at this time,” according to a statement sent to USA Today.
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Retail TouchPoints
SEPTEMBER 10, 2021
We saw curbside pickup surge during the pandemic. Will we continue to see retailers invest heavily in refining and optimizing the curbside experience? But as consumers crave to get back into stores, how will demand change?
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Retail TouchPoints
JULY 28, 2021
Walmart will make its own technologies across both digital and physical channels available to other retailers. The company’s move includes integrating Walmart’s Marketplace, online and in-store fulfillment and pickup technologies into the Adobe Commerce platform. in a statement.
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Retail TouchPoints
DECEMBER 1, 2020
While health and safety concerns and local restrictions have prompted many retail operators to expand their businesses to the curbside, the longer-term story behind that shift is as much about convenience. Imagine rolling up to a pickup stall and seeing a screen that says, “Hey, Natalie! Welcome back!
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Retail TouchPoints
OCTOBER 11, 2022
Promotions are expected to hit record highs as retailers seek to manage inventory levels and draw in price-conscious shoppers. Curbside pickup also is expected to grow slightly as an option. Adobe expects curbside pickup to peak from Dec. Curbside usage will remain at around 25% of orders in November 2022.
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Retail TouchPoints
AUGUST 22, 2023
The retailer had announced plans to expand its off-mall presence with additional smaller-format stores in May 2023. They will also offer BOPIS and curbside pickup for online orders.
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Retail TouchPoints
MARCH 24, 2021
A year of quick pivots for the retail industry, 2020 required brands to rapidly adjust their spaces to account for social distancing and the safety measures of consumers, staff and everyone in between. This has accelerated the evolution of the role physical stores play, from a point-of-discovery to a point-of-pickup.
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Retail TouchPoints
JANUARY 4, 2024
In an uncertain demand environment, retailers leaned on discounting and flexible payment methods to entice shoppers this holiday season,” said Vivek Pandy, Lead Analyst at Adobe Digital Insights in a statement. Mobile shopping was highest on Christmas Day, when it drove 63% of online sales; Curbside pickup remained popular, used for 18.4%
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Retail TouchPoints
AUGUST 5, 2021
“The migration of some consumer activity to online browsing and buying indicates that if retail destinations are to maximize their revenue potential post-COVID, then they need to be able to embrace these behaviors,” said Diane Wehrle, Marketing & Insights Director at Springboard. “ Photo credit: Galleria Dallas.
Retail TouchPoints
MAY 12, 2021
Its wholesale sales had dried up and its retail stores were forced to close in early lockdowns. Why Multichannel for Jewelry Retailers? Kendra Scott also created a curbside pickup program. Retail jewelry stores had to pivot rapidly to succeed as these firms have. It really had no choice, its executives told Forbes.
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Retail TouchPoints
DECEMBER 29, 2021
After spending months with home delivery and curbside pickup as the norm, shoppers have developed a greater taste for convenience than ever before, which in turn has changed how retailers need to look at their stores. The pandemic has changed the in-store experience, possibly forever.
Retail TouchPoints
JUNE 12, 2020
Following a 16-store pilot of curbside pickup, Sam’s Club is rolling out the service to all of its 597 locations. The offering, which includes a same-day pickup option, will be free to Sam’s Club Plus-level members and will be offered at no cost to all members for a limited time.
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Retail TouchPoints
AUGUST 23, 2021
Whether it’s coping with a disruptive event or shifting buyer behavior, nimble retailers fare the best. The turmoil also proved that mobile technology enables needed flexibility in times of disruption and drives superior customer experiences that make retailers more competitive. Retailers aren’t alone.
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Retail TouchPoints
FEBRUARY 23, 2022
In the pandemic’s wake, many retailers set up flexible fulfillment services in order to meet new safety guidelines and consumer requirements. From early 2020 to mid-2021, the percentage of retail chains offering curbside pickup surged from a miniscule 7% to a staggering 51%. Nicholas offered six best practices: 1.
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Retail TouchPoints
MAY 29, 2020
By the end of July, approximately 600 Aldi stores, roughly one-third of the German low-price retailer’s U.S. locations, will offer Curbside Grocery Pickup. Our Curbside Grocery Pickup pilot was quickly embraced by our customers and demand for this service has continued to increase,” said Jason Hart, CEO of Aldi U.S.
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Retail TouchPoints
OCTOBER 13, 2020
He and Lindsay Mikos, Director of Omnichannel for the retailer, presented How Walgreens is Redefining Convenience With an Omnichannel Platform on Oct. On the ground, Walgreens, like many retailers, amped up its curbside pickup offerings, which rose from 7% of all orders in February to 22% in June, according to Mikos. “In
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Retail TouchPoints
NOVEMBER 28, 2022
Curbside pickup continued to play an important role, though its usage was affected by the growing number of retailers who stayed closed for Thanksgiving, according to Adobe. At retailers that offer the service, just 13% of online orders used curbside on Black Friday, compared to 21% in 2021. 19 through Nov.
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Retail TouchPoints
JANUARY 14, 2022
The early-season surge can be attributed to shoppers’ awareness of potential shipping delays , which also made omnichannel fulfillment a winning solution during that final rush: stores with curbside or in-store pickup options captured 62% of global sales during the Dec. 18-31 window. “In
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Retail TouchPoints
OCTOBER 27, 2022
Abercrombie & Fitch and Walgreens are both continuing to enhance their last mile options with new initiatives — alternative pickup locations and guaranteed 30-minute pickup windows, respectively. These new alternate pickup points are another great option for anyone seeking convenient, efficient and secure product delivery.”.
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Retail TouchPoints
DECEMBER 15, 2020
Additionally, Apple offers in-store pickup at all locations and curbside pickup at select stores. Customers who use any of the in-person pickup options will receive email updates to safely guide them through the process. The retailer also had added a feature that helps shoppers ensure their products arrive by Dec.
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Retail TouchPoints
OCTOBER 22, 2020
Target is rolling out multiple initiatives aimed at improving in-store safety during the holiday season, including contactless self-checkout, skip-the-line technology and doubling the number of contactless pickup parking spots.
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Retail TouchPoints
SEPTEMBER 11, 2020
Beginning in late July, a number of major retailers announced that they would be closing stores on Thanksgiving Day for the first time in years. holiday for the first time in 30 years , with many other retailers, including Target, quick to follow their lead. Consider Curbside Pickup. Invaluable Customer Service.
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Retail TouchPoints
OCTOBER 19, 2022
Its growth had been slow for a decade as so many other retail channels or categories continued to take off. COVID spawned or accelerated a whole group of delivery companies to this retail sector, including Instacart, Shipt, Uber Eats, Gopuff, Ocado, Gorillas and Postmates. In 2011, less than 1% of grocery shopping was done online.
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Retail TouchPoints
SEPTEMBER 29, 2020
Earlier this year, Bed Bath and Beyond launched buy online, pick up in-store (BOPIS) and contactless Curbside Pickup services at its stores in response to the coronavirus pandemic. “We’ve The company also increased its number of retail partners by 50% to 120.
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Retail TouchPoints
JANUARY 12, 2023
Walmart ’s burgeoning slate of white-label retail tech will be made more widely available via a new partnership with Salesforce. Retailers will now be able to plug into Walmart Commerce Technologies’ Store Assist local fulfillment services and the Walmart GoLocal delivery solution through the Salesforce AppExchange.
Retail TouchPoints
SEPTEMBER 11, 2023
Retailers have taken notice of this shift and are increasingly turning toward experiential retail to meet changing customer preferences. In fact, according to a Forrester Consulting study sponsored by Shopify, 40% of brands say offering experiential retail will be a top priority for them in the next year.
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Retail TouchPoints
APRIL 5, 2023
“We’re pivoting away from being a real estate company and leaning into being an experience company,” said Stephen Yalof, CEO of Tanger Outlets in an interview with Retail TouchPoints. These efforts are paying off steadily for consumers, retail partners and Tanger Outlets alike. But how are you diversifying your retail tenant mix?
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