DMS Retail

JULY 9, 2022

In Forest City, there is an affluent area which is well served by many retailers; chains and independents. Here’s a biggie…they have so much staff in the store it’s almost inconceivable compared to any other retailer. DMSRetail’s Ultimate Retail Success Collection * Now… here’s where the lesson comes in. No time to travel?

Shopping 59

Shopping Advertising Kiosk Checkout 59

A1 Retail

OCTOBER 12, 2021

As counterintuitive as it is, we all know losses are an accepted norm in retailing. Which is why it is so encouraging to see retailers utilising new technology to reduce the impact of shrinkage. Innovation in retail needs to remain affordable and scalable. These barriers do not mean retailers can’t innovate.

Shrinkage 40

Shrinkage Loss Prevention Checkout Supermarket 40

Mass Relators

JANUARY 31, 2022

grocery operator Asda (which Walmart then owned) to launch the retailer’s training academies. He began his retail career 34 years ago as a Sam’s Club cashier.”. The post Management changes announced by Walmart appeared first on MMR: Mass Market Retailers. business.”. Ward arrived at Walmart U.S. in 2015 from U.K.

Management 52

Management Merchant Services Promotions Fulfillment 52

DMS Retail

JULY 7, 2022

Once Covid 19 has been sufficiently squashed, do you think we’ll return to old ways with gusto …return to what used to be considered normal retailing…happy to be able to interact with our customers? We hear reports that retail traffic, in 2020, was down by close to 50% compared to 2019. Hard to say, isn’t it? That’s serious.

Suggestive Selling 45

Suggestive Selling Discount Store Returns Planning 45

Independent Retailer

NOVEMBER 3, 2022

This is the motto many retailers live by, and while some customer complaints have easy fixes, others may cause you to lose your patience. Difficult customers present unique challenges and require specific training and techniques to satisfy their needs. Properly Train Your Customer Support Team. “The customer is always right.”

Management 80

Management Marketing Consumer Customer Experience 80

Wiser

MARCH 7, 2018

Associate Training Programs . All retailers invest heavily in training (to the tune of $1,200 to $1,900 per employee) and in years past it was hard to determine whether or not employees were following that training in their everyday customer interactions. How many cashiers are open at any given time? .

Store Operations 76

Store Operations Management Checkout Customer Experience 76

Hyken

APRIL 8, 2022

He has experience across the Contact Center spanning Hiring, Training, Quality, Workforce Management, and Performance Management. He shares how retailers can understand the digital customer experience in the retail world. An experience through the customer’s buying journey is quite crucial and must be addressed by the retailers.

Customer Experience 63

Customer Experience Payment Services Home Furnishings Fulfillment 63

Wiser

APRIL 24, 2023

These statements are most likely going to be made to cashiers or customer service workers, so consider training your team on how to politely word their review request. Other retailers might offer in-store cash or a small percentage off of a purchase.

Consumer 157

Consumer Advertising Shipping Shopping 157

Mass Relators

JULY 31, 2023

Inspired by customer and associate feedback, most stores are introducing self-checkout lanes for an enhanced and efficient shopping experience, allowing customers to choose to check out with a cashier or by themselves. Additionally, there was a focus on training and developing associates to provide the best customer experience.

Checkout 40

Checkout Shopping Customer Experience Marketing 40

Wiser

JUNE 23, 2020

This is easier said than done, but by standardizing service and food-handling processes, staying on top of inventory management, and providing ongoing training to the latest techniques and standards, you will put yourself in a position to keep customers happy no matter where they interact with you. Track Customer Sentiment Often.

Payment Services 78

Payment Services Shrinkage Location Marketing 78

Retail TouchPoints

NOVEMBER 7, 2023

Organized retail crime (ORC) has been on the rise recently, with retailers like Nordstrom , Macy’s, and Old Navy falling victim to major shoplifting cases. These publicized reports and incidents have alerted more retail leaders to the very real business threat that ORC poses. What is Organized Retail Crime?

Loss Prevention 286

Loss Prevention Shrinkage Returns Payment Services 286

Retail TouchPoints

JULY 22, 2020

The retail industry is reeling from COVID-19. And what makes the fight particularly unfair is that the retail industry had arrived in the ring already battered, barely surviving its round with e-Commerce — over 9,300 stores closed last year alone. This is a tough match, but one that retail can win if it’s willing to learn new moves.

Payment Services 182

Payment Services Fulfillment Checkout Shipping 182

Retail Adventures

JANUARY 4, 2022

It’s like a fingerprint; no other retailer will ever have it. And in 2021 impatient and scared buyers became confident consumers; confident because every retailer, yourself included, bent over backwards to help them out. Every retail associate we ask assures us they practice suggestive selling, yet that’s not always the case.

Suggestive Selling 52

Suggestive Selling Payment Services Returns Accounting 52

Re-Tales

APRIL 2, 2020

Although I’m not currently working, I feel for my friends who still are at work and for all the grocery store and other retail employees who are on “the front lines.” There might be another marker when you reach the register that encourages you to keep some distance from the cashier. Do the right thing everyone!

Advertising 52

Advertising Supermarket Shopping ATS 52

Nvidia

DECEMBER 7, 2021

Headlines over the course of the year proved them correct: To save Christmas, retailers Home Depot, Target and Walmart chartered their own cargo ships to deliver goods to their stores around the world. To speed time to market, BMW, Ericsson and other companies began using digital twin technologies to simulate real-world environments.

Supply Chain Management 135

Supply Chain Management Management Telecommunications Checkout 135

Inside Retail

JUNE 22, 2021

It is our responsibility in leadership to ensure that our people are supported and respected,” Furner said at the National Retail Federation’s Converge event on Monday. “We According to Furner, during the pandemic, the business experienced the benefits in their investment into staff training.

Location 147

Location Consumer Shopping Marketing 147

RETAIL MANAGEMENT SOFTWARE

SEPTEMBER 6, 2022

Does your retail management system do what you really need? And can it manage all aspects of your retail operations from one place? What is an integrated retail management system? What are the benefits of an integrated retail management system? This means that you can access all functionality and data at your fingertips.

Management 95

Management Promotions Point of Sale Checkout 95

Retail Next

NOVEMBER 14, 2019

When it comes to running a successful retail business, below are the ten things you need to keep in mind. The three rules of real estate are: “location, location, location,” and they most certainly apply to retail. If you have the wherewithal to set up a cashier-less self-checkout by means of apps or mobile POS terminals, consider it.

Checkout 52

Checkout Location Fulfillment Management 52

Retail TouchPoints

DECEMBER 15, 2023

With our Editors Perspectives columns, you’ll get insights and opinions from the Retail TouchPoints editorial team as they dig into the latest trends in retail, marketing and tech. I’ve talked to several retailers and it’s a major issue that all the big retailers are dealing with.”

Sporting Goods 252

Sporting Goods Loss Prevention Store Operations Returns 252

Independent Retailer

SEPTEMBER 9, 2022

Coffee is a major commodity for today’s retailers, with 75 percent of consumers reporting they regularly purchase coffee. it was reported that cashiers only mentioned the loyalty program in 28 percent of customer interactions. Convenience Driving Coffee Sales. In a recent study of convenience store brands across the U.S.,

Payment Services 83

Payment Services Wholesale Promotions Location 83

365 Retail

MAY 5, 2023

One industry that has experienced a paradigm shift due to the introduction of AI is the retail sector, where this powerful technology has been gradually integrated into various aspects, from physical stores to e-commerce platforms and social media marketing.

Store Layout 81

Store Layout Promotions Inventory Management Advertising 81