Retail TouchPoints

SEPTEMBER 7, 2022

Qurate Retail Group — parent company of QVC and HSN — has made two new executive appointments as it works to differentiate the home shopping brands and build out its omnichannel video commerce operation. Streaming plays a critical role in Qurate Retail Group’s growth strategies. with HSN representing the rest.

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Inside Retail

FEBRUARY 11, 2024

Australian athleisure brand LSKD has appointed its first chief retail officer, the former director of retail for Lululemon ANZ Alex Shaughnessy, as part of its strategy to become a world-class retailer. As an omnichannel retailer, making it easier to shop the brand is the main priority, Shaughnessy told Inside Retail. “A

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Retail TouchPoints

OCTOBER 27, 2022

During a time of continued C-suite transition, department store retailer Belk has appointed MaryAnne Morin as its President and Chief Merchandising Officer. MaryAnne’s wealth of knowledge will help us make that experience even better, whether customers are shopping in our stores, on Belk.com or our mobile app.”.

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Retail TouchPoints

NOVEMBER 30, 2022

Seeking to grow beyond its appointment-driven showroom model, womenswear brand M.M. LaFleur is aligning its brick-and-mortar retail model with shifting client needs through: Elements including M.M. Retail TouchPoints (RTP): What was M.M. LaFleur’s inspiration for expanding from a showroom model into a traditional retail space?

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Inside Retail

JULY 5, 2021

Australian omnichannel experience platform Brauz has expanded its platform to allow customers to shop physical stores from their own homes via Zoom, helping retailers struggling with lockdown and restrictions to sell direct to their audience.

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Inside Retail

JULY 3, 2023

Scentre Group is looking for an investor interested in taking a 50-per-cent stake in its Westfield Whitford City shopping mall in WA. Colliers’ MD of retail capital markets for Asia Pacific, Lachlan MacGillivray, has been appointed to sell the shopping centre stake through an expression of interest campaign.

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Inside Retail

JUNE 1, 2023

Victoria’s Secret has opened its first Queensland store at the Pacific Fair shopping centre on the Gold Coast. The design reflects the brand’s new Store of the Future retail strategy. The post First look: Inside Victoria’s Secret’s first Queensland store appeared first on Inside Retail.

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Retail TouchPoints

MARCH 13, 2024

Long before there was livestreaming, social media or even the internet, there were home shopping networks — and the undisputed leaders of that realm were QVC and HSN , now both operated under the umbrella of Qurate Retail Group. But the heyday of “home shopping” in that context is now firmly behind us.

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Inside Retail

JUNE 1, 2023

Victoria’s Secret has opened its first Queensland store at the Pacific Fair shopping centre on the Gold Coast. The design reflects the brand’s new Store of the Future retail strategy. The post First look: Inside Victoria’s Secret’s first Queensland store appeared first on Inside Retail.

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Retail TouchPoints

NOVEMBER 6, 2023

To position themselves as the ultimate holiday shopping destinations, Nordstrom and Nordstrom Rack are doubling down on helpful services, compelling brand partnerships and unique in-store shopping experiences. These shop-in-shops are designed to feature unique gifts and collectibles that span product categories.

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Inside Retail

NOVEMBER 7, 2023

Fashion retailer H&M has launched its refurbished flagship store at Pitt Street in Sydney, coinciding with the appointment of Anna Baldwin as the new country sales manager for Australia and New Zealand. The post H&M names new ANZ country manager, opens refurbished Sydney flagship appeared first on Inside Retail Australia.

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Retail TouchPoints

JUNE 9, 2022

The retailer will enhance its customer data platform (CDP) with the Adobe Experience Platform (AEP) to create personalized campaigns that can be activated within 24 hours , dramatically shortening what had been a seven- to 10-day process. In April 2022, the retailer appointed Matt Carey to the newly created role of EVP of Customer Experience.

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Retail Focus

JULY 14, 2022

Lunson Mitchenall, the UK’s leading specialist retail and leisure agent, has been appointed by RivingtonHark as leasing agents on Victoria Leeds. Spread over some 625,000 sq ft, Victoria Leeds is one of the North’s premier retail destinations, with a premium tenant mix not found elsewhere in the UK outside of London.

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Retail TouchPoints

JUNE 29, 2022

It’s been a busy month for Pinterest, which just four weeks ago announced the acquisition of AI-powered shopping platform The YES in a clear push to enhance its commerce capabilities. Ready’s appointment further drives home that ambition. We want you to be able to pivot into shopping from inspiration at any point.”.

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Inside Retail

JANUARY 31, 2023

Discount retailer The Reject Shop says it is pleased with the ongoing “positive momentum” in sales following a strong Christmas trading period. CFO Clinton Cahn has been appointed as the interim CEO until a replacement is recruited. “On per cent to $439.7 million while comparable store sales improved by 2.4

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Inside Retail

OCTOBER 27, 2023

The store opening is in conjunction with interior architecture firm, Studio Tate, and is located in High Street Armadale’s retail sector. The collection is the result of three successful collaborations with Enright, the recently appointed EP Athleisure creative director. It also has aniline leather floor-to-ceiling curtains.

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Retail Gazette

FEBRUARY 16, 2024

The Body Shop’s German arm has filed for bankruptcy at the Düsseldorf District Court, following the brand lining up administrators for its UK business. Biner Bähr was appointed as the provisional insolvency administrator, German newspaper Bild reported. Click here to sign up to Retail Gazette‘s free daily email newsletter

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Inside Retail

OCTOBER 16, 2023

Shoe retailer Ecco has reopened its 16 flagship stores with a refreshing transformation, celebrating its 60th anniversary. Ecco will also launch a new, user-friendly, mobile-first website to improve the shopping experience for customers. The new line will be available in retailers in October.

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Retail TouchPoints

MAY 16, 2024

Healthcare and retail are being combined in ways that were unimaginable just a few years ago. retail healthcare clinics market is projected to increase from $2.79 Customer convenience is a top driver, but bottom-line benefits for retailers are paramount too. Healthcare is even moving into the home with help from retailers.

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Inside Retail

AUGUST 10, 2023

The post Aldi Australia names Anna McGrath as CEO appeared first on Inside Retail. Aldi Australia has named Anna McGrath as its new CEO, succeeding former local chief Tom Daunt who became the business’ joint MD in May. ” According to third-party data, the company’s Price Promise helped contribute $3.1

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Retail TouchPoints

APRIL 30, 2024

The retail technology revolution has brought forth many new innovations such as palm scanning and AI chatbots over the last few years, all of which have sought to meet the same goal: improving the customer experience. As for concertgoers at these same venues, over half of U.S.

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Inside Retail

JULY 12, 2023

Documents listed by the Australian Securities and Investments Commission (ASIC) show Calia Australia, which operates the flagship restaurant and retail store in the city’s Emporium shopping complex and a spin-off restaurant at the Chadstone shopping centre, appointed voluntary administrators on June 28.

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Inside Retail

JUNE 13, 2022

Australian streetwear retailer Culture Kings has appointed a US president as the company counts down to the opening of a Las Vegas flagship at the end of this year. He has more than 20 years of creative leadership experience across a number of sports retailers including Adidas, Reebok and Fila.

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Retail TouchPoints

AUGUST 17, 2023

The retailer began offering same-day delivery in partnership with DoorDash in December 2020. Petco also has updated its mobile app to include a streamlined, centralized profile for pets’ wellness needs, including nutrition, vaccinations and grooming appointment reminders.

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Inside Retail

DECEMBER 19, 2023

Philip Campbell-Wilson and John McInerney of Grant Thornton were appointed joint administrators on December 15. We have committed to funding the pre-appointment wages, ensuring that all employee wages are up to date,” the joint administrator continued. This story was originally published on Smart Company.

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Inside Retail

FEBRUARY 2, 2023

Best and Less, The Reject Shop CEOs depart By Rakshnna Pattabiraman The CEOs of two discount retail chains — The Reject Shop and Best & Less Group — have stepped down with immediate effect today citing personal reasons. At Best & Less, Jason Murray will remain in charge as executive chair until a new CEO is recruited.

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Inside Retail

JANUARY 31, 2023

The CEOs of two discount retail chains — The Reject Shop and Best & Less Group — have stepped down with immediate effect today citing personal reasons. Steven Fisher, chairman of The Reject Shop, said the board and team have thanked Bishop for his work over the past six months and wish him well.

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Retail Gazette

FEBRUARY 11, 2024

The Body Shop is preparing to appoint administrators for its UK operation as soon as next week. Aurelius, the new owners of the cosmetics retailer, are preparing to appoint FRP Advisory to manage an insolvency process for the British arm, putting many jobs and stores at risk, according to Sky News.

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Inside Retail

JULY 4, 2022

Luxury footwear and fashion retailer Sneakerboy faces a new test after administrators were appointed to oversee the embattled retail chain. Sneakerboy’s parent company Luxury Retail Group is also under fire, as Dixon was also appointed as administrator for Luxury Retail Treasury Pty Ltd and Luxury Retail Group Pty Ltd.

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Retail TouchPoints

MAY 13, 2024

Few signs of success are as glaringly obvious for retailers as a queue forming outside your door. I’ve spent my entire adult life working in retail and hospitality, from a Wafflemeister in London to hundreds of currency exchange spots worldwide. In my experience, queues tend to generate more buzz for hospitality venues than retailers.

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Inside Retail

SEPTEMBER 2, 2021

Two months after initially launching a virtual shopping appointment feature through Zoom , omnichannel experience platform Brauz taken its integration with the communications platform a step further by integrating a website’s ‘shopping cart’ to the appointment. And this was before the lockdowns.

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Retail TouchPoints

JUNE 15, 2022

Still, many retailers are opening fewer and often smaller stores with increasing expectations for top-notch experiences. So how then do retailers balance the reduction of footprints with heightened CX? Appointments. This trend is happening in other areas, too. Self-Checkout/Roaming Checkout.

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Retail TouchPoints

JANUARY 14, 2021

As consumers return to physical stores, features such as appointment setting and personalization will be the keys to remapping the customer experience. Leaning on omnichannel capabilities from the start of the pandemic was key for both retailers. At Verizon this year we’ve already handled 1.4 Touchless is here to stay.

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Inside Retail

MAY 18, 2023

Premium home fragrance retailer Dusk Group says an “increasingly cautious consumer environment” has impacted sales growth. Although foot traffic in shopping centres has remained soft, the strength of our store teams was once again illustrated by consistently high sales conversion rates in our stores.”

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Inside Retail

OCTOBER 7, 2022

The online retailer’s collapse follows a tumultuous three years in its history, sparked by a high-profile dispute between co-founders Alyce Tran and Tania Liu. According to News.com, Gavin Moss from Chifley Advisory was appointed liquidator, after the company was sold last month. Tran withdrew from the business last year. .

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Retail Gazette

MARCH 28, 2024

The Perfume Shop has strengthened its leadership team with the appointment of two new female directors. Karen Harris, the retailer’s head of marketing has been promoted customer director, and will be responsible for all areas of customer, loyalty, marketing and PR.

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365 Retail

APRIL 29, 2024

Redical, a real estate operator founded by Mikko Syrjanen and Petteri Barman, has expanded its senior leadership team with strategic new appointments. Rachel Bradburn, transitioning from her role as Retail Leasing Manager at Hammerson Plc , brings her experience of introducing top-tier brands to the company.

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