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Coles has launched an all-in-one AI-powered Smart Trolley trial designed to enhance in-store shopping experiences through technology. The trolley, dubbed Caper Cart, is a collaboration between Coles and US supermarket technology company Instacart, and it is scheduled to be trialled at Coles Richmond Traders in Melbourne early next year.
Stop & Shop has appointed Lee Nicholson, currently SVP of Procurement for its parent company Ahold Delhaize USA , as its new EVP and Chief Merchant. Lee Nicholson I am looking forward to returning to Stop & Shop, which is where I started with this organization, said Nicholson in a statement.
With COVID-19 cases dropping in 2022, shoppers returned to physical stores, including supermarkets, while maintaining some of their e-shopping habits acquired in the pandemic. And in 2024, with shoppers visiting different supermarket stores and chains, and with greater frequency, we’re witnessing a new trend: the polychannel shopper.
Woolworths, via its ubiquitous Everyday Rewards program, stands out as an Australian leader in harnessing extensive customer data to deliver highly personalised shopping experiences. Optimised online experience: Personalised browse pathways and real-time product recommendations enhance the digital shopping journey.
For Jim Ritchie, founder and strategy partner at branding agency US+US, the price drop class action and ACCC legal action against the Australian supermarket points to something much larger. “As Coles and Woolworths intend to defend themselves against the accusations of misleading promotions and illusory sales.
As it stands, Amazon has a reported 6 per cent market share in the US grocery sector – its combined supermarket footprint includes Whole Foods Market, Amazon Fresh and AWS. In the average month, you might shop at a half dozen different places for groceries and everyday essentials, like personal and household goods,” shared Hoggett.
Instead, they’re making their way into supermarket aisles, while maintaining their dignity and what made them special in the first place. We feel so grateful to be a part of that conversation and to see our customers genuinely excited to pick up Gem in their weekly shop.” It’s fast, it’s emotional, and it’s driven by real people.
Three more supermarket chains will connect their electronic shelf label (ESL) hardware to the Carrot Tags pick-to-light functionality from Instacart , making it easier for Instacart pickers — and eventually for consumers themselves — to find the products on their shopping list.
Woolworths Group booked lower profit in the first half, attributed to the 17-day industrial action impacting its supermarket business last December and a trend of customers seeking more value when shopping. The group’s net profit fell 20.6 per cent to $739 million after earnings before interest and taxes (EBIT) slid 14.2
Despite a late Easter, Kantars data indicates that consumers are still spending as they adjust their grocery shopping habits to inflationary pressures. Related Story Ocado gets green light for Nottinghamshire distribution hub 31/03/2025 x 11:37 AM Promotional spending reached 28.2% increase compared to the previous year.
Speaking of marketing, consider how grocers commonly go to market today CPG brands provide bill backs and off-invoice allowances to individual grocers who then pass those savings along to customers via coupons and other promotions. Right now, thats not at traditional supermarkets. As such, traditional grocers are losing market share.
When you think about shopping, it’s important to recognize the different types of stores available. Grocery stores and supermarkets provide crucial food and household items, as you shop. Next, let’s explore how department stores and chain stores fit into your shopping strategy.
When shopping for essential goods, consumers expect price stability; sudden price changes can feel unpredictable and exploitative. Naturally, this will create more stable price margins that will enable consumers to shop without worrying that prices will increase at the drop of a hat if a particular product happens to be a hot commodity.
With the evolution of retail media networks, brands and retailers are seizing the opportunity to shape consumer behaviour in real-time, using in-store touch points to elevate the shopping experience. Digital in-store assets are ideal for promoting when your avocados are ripe to help move them out the door.”
It’s hold on the market rose to 28.5% – the highest of any supermarket – boosted by growth across its convenience, superstore and online channels. As both supermarkets toast to their “biggest-ever” Christmases, what can Sainsbury’s and Tesco tell us about the main trading trends over the festive period?
Key Takeaways Sustainability Focus: Package-free shopspromote eco-friendly shopping by eliminating plastic packaging and encouraging the use of reusable containers, fostering a commitment to sustainable retail practices. Welcome to the world of package-free shops, where eco-conscious consumers like you can shop guilt-free.
This summer, Albertsons Media Collective will deploy in-store digital display networks in stores located in two regions that are key for the supermarket giant.
Asda’s flagging fortunes have carried further into the new year, with sales at the supermarket falling 5% in the 12 weeks to 23 February. Related Story Asda tops list for supermarket substitutions, Which? The supermarket giant marked another month as the UK’s leading grocer, with market share up 0.6% from the 13.7%
What began as a Gen Z playground for dance challenges has matured into a global trend machine with direct purchase influence, and it’s reshaping how retailers think about product, placement and promotion. TikTok creators and the algorithm are dictating demand, often outpacing the ability of supermarkets and global supply chains to keep up.
Filling a grocery cart is perhaps the one retail experience we all share on a regular basis, more than shopping for clothes, tools or any other retail category. Why is marrying up the in-store and online grocery shopping experience the next big thing in grocery? grocers are valued at $8.5 boasting 365 locations. Here in the U.S.,
The supermarket giant will split a 5% pay rise for its hourly-paid staff into two separate rises in March and August, which it said will “allow us to navigate a challenging cost environment” It comes as Sainsbury’s enjoyed its “biggest-ever Christmas” as sales rose3.7% for the 16 weeks to 4 January, and 3.8%
Key Takeaways Store Layout Significance: The design of a store layout is crucial for shaping the customer shopping experience and influencing purchasing decisions. When you step into a store, the layout plays a crucial role in shaping your shopping experience. What Is Store Layout?
Online grocery shopping has evolved from a premium convenience to a pandemic-era necessity and now into a default choice for everyday consumers. Expanding Access Through Ecommerce Founded in 1984, 99 Ranch has grown into one of the largest Asian supermarket chains in the United States, with 63 stores across 11 states.
The restructure will see the supermarket’s section manager and trading manager roles combined into a new simplified manager position, The Grocer reported. The new managers will report into Asda’s operations managers, with the supermarket also appointing new operations managers in some of its larger stores.
A clear example of this occurred when Morrisons , a major UK supermarket chain, suffered a severe IT outage that left customers stranded at checkouts. Customer demands also have evolved significantly , with online shopping, curbside pickup and seamless omnichannel experiences becoming the norm.
Asda has completed a 2m transformation of its Pilsworth store in Bury, marking the supermarket’s largest single-store investment in several years. The 61,000 sq ft store has been given a fresh modern look with new feature lighting and updated signage, including materials promoting the return of Rollback.
Asda chair Allan Leighton has laid down his game plan for turning around the UK’s third biggest grocer and “ regaining customers trust” The supermarket chain saw its like-for-like sales slide 3.4% last year as consumers headed elsewhere for their weekly grocery shop.
A retail strategy built on less In an era dominated by platforms like Alibaba and JD.com, where choice was infinite and promotions relentless, Sam’s Club went the other way. That app became the company’s primary interface for shopping, data collection and personalised communication. Customers were getting more choice than ever before.
Despite low consumer sentiment and discount fatigue, Chinese spending during the country’s biggest shopping event doesn’t seem to be all doom and gloom. Meanwhile, JD.com reported a more than 20 per cent year-on-year increase in shoppers during the shopping event. JD Live’s livestreams experienced a 3.8-fold
That said, it may come as some surprise that more and more consumers are also using platforms such as TikTok Shop to stock their fridges and pantries. At least one product that you could also buy in a supermarket is now sold every minute on the platform, with TikTok reporting its grocery sales are up 180% year-on-year.
Co-op has said convenience retail media is up to four times more impactful than campaigns found in larger supermarkets. The retailer partnered with Lumen Research to monitor how shoppers navigated either a small or large Co-op store, on a BBQ shopping mission while wearing unobtrusive eye-tracking glasses.
From April 7, the discounters latest spotlight product will be available for shoppers to reserve the item two weeks before it hits the supermarkets as well as select their preferred store for collection on the Lidl Plus app. We cant wait to see how our customers respond.
Whereas, Wastech compactors are used by large retailers including shopping centres, and supermarket outlets with high volumes of waste produced and needing to be put under compaction. Moreover, Wastech’s compactors minimise manual handling which promotes greater efficiency in a busy environment like retail.
Morrisons boss Rami Baitiéh said the supermarket chain has “bounced back strongly” following disruptions to its supply caused by a cyber attack at the end of last year. The retailer delivered an underlying EBITDA of £344m in the half to 27 April, up 7.2% year-on-year and boosted by a 4.2% increase in sales to £3.9bn during its second quarter.
But for Kim, who oversees a network that spans department stores, supermarkets, home shopping platforms and international malls, the shift isnt just about moving from brick to click. It’s not about the transaction, but it’s about the shopping experience, he concluded. Instead, he returned to the customer.
Running from 15 to 21 April, the grocer’ s promotion includes five core lines: 1kg of carrots, one swede, 360g of broccoli, 500g of parsnips, and 2kg of white potatoes all priced at 8p each, in-store and online while stocks last.
To maximise the Mothers Day sales period, brands and retailers can implement strategic promotions such as limited-edition packaging, bundled cross-category discounts and partnerships, and early-bird deals. As are technology-driven gifts such as wearables, smart home gadgets and digital subscriptions.
Shop prices fell again in January but could begin to rise again in the coming months as retailers grapple with growing Budget-related costs. According to the BRC- NielsenIQ index , shop prices fell 0.7% decline in non-food product prices This follows a 1% drop in December shop prices as non-food deflation continued.
He went on: “At M&S we are growing, but others are not and there is no doubt that there will be fewer jobs, fewer shops, and slower wage growth across the sector as a whole.” The retailer also promoted director of womenswear Maddy Evans to the role of M&S Woman.
The move takes the number of the supermarket’s items price matched to those on sale at Aldi to 800, which the grocer’s claims is more than any other retailer. The Aldi Price Match expansion comes as rival Asda axed its Aldi and Lidl Price Match earlier this year ahead of the relaunch of its Rollback promotion.
The family business has around 175 stores across the UK, the bulk of which trade as Cardzone shops, however, it also operates Hallmark, Yankee Candle, Mooch, Paper Kisses and Card Centre. Both him and his sister Alex are passionate about the role of card shops on the high street.
Food e-commerce is changing how people in the UK shop for groceries and meals. Even traditional supermarkets like Tesco now offer advanced services to match these demands. Why the UK Loves Food E-Commerce Convenience is king when it comes to online food shopping. Its reshaping how we eat, shop, and choose whats on our plates.
M&S chairman Archie Norman has dismissed traditional loyalty schemes, declaring that “most loyalty cards are disloyalty cards used for pseudo promotions” Speaking at the 2025 Retail Technology Show , Norman criticised differential pricing tactics used by many supermarkets, arguing they erode consumer trust.
Although there’s still plenty of opportunity to get a free coffee when you collect ten stamps or stuff your purse with supermarket vouchers, there are new ways brands are doing it too. From your classic supermarkets to modern bingo sites, smart brands are turning ‘bonus culture’ into a well-thought-out strategy for engagement.
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