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Coles targets shopping consciousness with AI-powered trolleys

Inside Retail

Coles has launched an all-in-one AI-powered Smart Trolley trial designed to enhance in-store shopping experiences through technology. The trolley, dubbed Caper Cart, is a collaboration between Coles and US supermarket technology company Instacart, and it is scheduled to be trialled at Coles Richmond Traders in Melbourne early next year.

Shopping 244
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Stop & Shop Names Industry Vet as Chief Merchant

Retail TouchPoints

Stop & Shop has appointed Lee Nicholson, currently SVP of Procurement for its parent company Ahold Delhaize USA , as its new EVP and Chief Merchant. Lee Nicholson I am looking forward to returning to Stop & Shop, which is where I started with this organization, said Nicholson in a statement.

Shopping 265
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From Omnichannel to Polychannel: How FMCG Shopping is Changing

Retail TouchPoints

With COVID-19 cases dropping in 2022, shoppers returned to physical stores, including supermarkets, while maintaining some of their e-shopping habits acquired in the pandemic. And in 2024, with shoppers visiting different supermarket stores and chains, and with greater frequency, we’re witnessing a new trend: the polychannel shopper.

Shopping 289
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How to leverage loyalty data like a supermarket giant

Inside Retail

Woolworths, via its ubiquitous Everyday Rewards program, stands out as an Australian leader in harnessing extensive customer data to deliver highly personalised shopping experiences. Optimised online experience: Personalised browse pathways and real-time product recommendations enhance the digital shopping journey.

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What the class action against Coles and Woolworths means for ‘The Big Two’

Inside Retail

For Jim Ritchie, founder and strategy partner at branding agency US+US, the price drop class action and ACCC legal action against the Australian supermarket points to something much larger. “As Coles and Woolworths intend to defend themselves against the accusations of misleading promotions and illusory sales.

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How Amazon plans to disrupt the grocery sector by merging choice and convenience

Inside Retail

As it stands, Amazon has a reported 6 per cent market share in the US grocery sector – its combined supermarket footprint includes Whole Foods Market, Amazon Fresh and AWS. In the average month, you might shop at a half dozen different places for groceries and everyday essentials, like personal and household goods,” shared Hoggett.

Planning 245
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Why cult beauty brands are heading straight to the supermarket

Inside Retail

Instead, they’re making their way into supermarket aisles, while maintaining their dignity and what made them special in the first place. We feel so grateful to be a part of that conversation and to see our customers genuinely excited to pick up Gem in their weekly shop.” It’s fast, it’s emotional, and it’s driven by real people.