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Scenes from a Supermarket

Retail TouchPoints

There’s a scene I particularly like where Winger, a harried mother of two, is in the checkout line at the supermarket and finds she doesn’t have enough money to pay for all her groceries, and it’s a perfect example of how not to provide good customer service.

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Scenes from a Supermarket

Retail TouchPoints

There’s a scene I particularly like where Winger, a harried mother of two, is in the checkout line at the supermarket and finds she doesn’t have enough money to pay for all her groceries, and it’s a perfect example of how not to provide good customer service.

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Coles has plan to enhance customer experience through AI

Inside Retail

Supermarket chain Coles says it is looking to scale artificial intelligence across its operations to enhance customer experience. In one example, partnering with Microsoft, the supermarket chain is adopting a “computer vision feature” that accurately scans fresh produce through plastic bags.

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Why Amazon’s New “Just Walk Out” Supermarkets Will Change Everything. Forever

Retail Focus

Their apps open, supermarket executives also enquire: “But who’ll own the data …?”. For example, since McDonald’s introduced kiosk ordering systems, sales have increased, in part due to reduced customer pressure at point of sale (POS). And Amazon now offers other retailers this same ability.

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How Coles’ in-school supermarket teaches kids with disabilities life skills

Inside Retail

Working with St Lucy’s School in Wahroonga, New South Wales, supermarket Coles is hoping to change that. Coles’ head of diversity and inclusion Katie Wyatt told Inside Retail that St Lucy’s approached the supermarket with the idea of creating an environment to offer students some real-world experience in a familiar environment. “[Our]

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Next-gen barcodes: A view from the retail frontline

Inside Retail

The first barcode was scanned on a pack of Wrigley’s Juicy Fruit chewing gum in an Ohio supermarket. Internationally, Tesco the UK’s biggest supermarket, is in favour of the smaller packaging footprint that the next-gen barcodes offer. The barcode’s journey began 50 years ago, with the linear barcode introduction.

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Filipino Specialty Supermarket Seafood City To Launch Online Store

Retail TouchPoints

Seafood City Supermarket , which sells Filipino specialties and general grocery items in 32 stores in the U.S. and Canada, is rolling out its first-ever online store and mobile app for consumers within the delivery or pickup radius of its locations.