Retail TouchPoints

JANUARY 26, 2022

Companies of all sizes were affected by the pandemic, especially small- to mid-size businesses (SMBs). Merchants in particular had to quickly shift from in-store sales to online and learn how to accept payments digitally. These can all be categorized as customer service-type chargebacks. Who is Behind Fraudulent Activity?

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Merchant Services Payment Services Shipping Accounting 278

Retail TouchPoints

NOVEMBER 4, 2020

Because of this ease, merchants have begun relying on POS financing to drive sales growth. McKinsey has found that around 50% to 60% of loans originated at POS are either partially or entirely subsidized by the merchant. According to McKinsey, merchants face up to 2.4X Penalties for exceeding fraud thresholds.

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Merchant Services Payment Services Accounting Jewelry 317

Retail TouchPoints

AUGUST 13, 2021

The company sees itself sitting squarely in the center of the pack, catering primarily to mid-size businesses with $1 to $50 million in online revenue. Now, at BigCommerce, she helps merchants grow via integrations to channels such as Google, Facebook, Amazon, eBay and Walmart , a task she says is “like walking among giants.”.

Merchant Services 299

Merchant Services Payment Services Fulfillment Advertising 299

Retail TouchPoints

JANUARY 10, 2023

based Amazon merchants at the end of January. Additionally, Amazon is adding a new feature to the Buy with Prime package that will enable merchants to display ratings and reviews from Amazon customers on their own online stores. The offering was previously only available by invitation.

Merchant Services 299

Merchant Services Payment Services Customer Experience Shipping 299

Retail TouchPoints

APRIL 18, 2023

Today’s consumers move across digital, physical and social platforms with ease, switching from browsing, researching and buying in seconds. To harness the power of consumers’ online communities, invest in creator relationships across platforms. And of course, building trust throughout the payment process is also incredibly important.

Merchant Services 288

Merchant Services Payment Services Social Commerce Returns 288

Retail TouchPoints

SEPTEMBER 12, 2023

Photo courtesy of TikTok Shop While the ecommerce functionality has been available to at least some users since late last year, today marks the service’s debut to the wider TikTok community, and to say that both consumers and brands have been eagerly anticipating this development might be an understatement. Digital Service (USDS).

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Merchant Services Payment Services Shopping Checkout 278

Retail TouchPoints

AUGUST 7, 2023

Revenues were down more than expected, decreasing 42% YoY to $78 million ; adjusted EBITDA was in line with expectations but still represented a loss of $66 million in the quarter; and monthly active users were down 48% to 12 million. “As The trade-off is long shipping times, another thing Wish is working hard to improve.

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Merchant Services Drop-Shipping Shipping Payment Services 245

Retail TouchPoints

OCTOBER 19, 2022

Klar n a is continuing to expand beyond payments as it looks to become “a starting point for every purchase” for its 150 million global consumers. New offerings include search and price comparison functionalities , shoppable videos , a creator platform to connect influencers and brands, and upgraded CO2 and charitable donation features. .

Merchant Services 290

Merchant Services Shopping Drop-Shipping Consumer 290

Retail TouchPoints

APRIL 27, 2021

FedEx and Adobe have entered a multi-year collaboration that will begin with the integration of Adobe Commerce with ShopRunner, an ecommerce platform and subsidiary of FedEx Services.

Merchant Services 147

Merchant Services Drop-Shipping Payment Services Shipping 147

Retail TouchPoints

JULY 12, 2023

Roku and Shopify have partnered to let viewers purchase products from Shopify merchants directly from their TV through Roku Action Ads. Shoppers who see an ad for a Shopify Merchant can press “OK” on their Roku remote to learn more about the product and purchase it directly from their screen.

Merchant Services 245

Merchant Services Payment Services Shipping Apparel 245

Retail TouchPoints

JULY 15, 2020

When retail historians compile the definitive chronicle of this era, they will recall something remarkable: as merchants across the nation responded to the COVID-19 outbreak by shifting more operations online, two years’ worth of e-Commerce growth got crammed into two weeks. How to explain that paradox? Touchless Delivery Abuse Risk.

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Merchant Services Payment Services Shipping Fulfillment 288

Retail TouchPoints

MARCH 3, 2022

Flash sales can help retailers boost revenue, attract new customers and enhance loyalty with existing customers. ecommerce merchants pulled in $10.8 billion on Cyber Monday 2020 , while Singles Day in November 2021 in China drove $139 billion in sales for two of that country’s major online shopping platforms.

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Merchant Services Drop-Shipping Payment Services Shipping 246

Retail TouchPoints

AUGUST 19, 2020

The issue for so many of these companies might have been that the move to e-tail from retail meant giving up their own brand and an experience their customers love, and joining up with one of these giants as a nameless, faceless merchant amidst a sea of millions. The easier option is in fact to move away from giant e-Commerce marketplaces.

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Merchant Services Payment Services Consumer Finance 274

Retail TouchPoints

MAY 18, 2021

However, taking advantage of this growing market isn’t easy, with higher churn rates making it difficult for brands to cover acquisition costs and scale revenues. So how can merchants get a piece of the pie? But by employing nine key strategies, merchants of all sizes can run successful subscription programs. Build Awareness.

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Merchant Services Shipping Promotions Payment Services 165

Inside Retail

MARCH 8, 2022

ShipStation, the world’s largest multi-channel, multi-carrier e-commerce shipping solution, is launching a new feature designed to bring better savings to small businesses signed on to the service. ShipStation now offers discounted rates, so there’s more added value and convenience for the merchants.

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Shipping Merchant Services Payment Services Accounting 130

Retail TouchPoints

AUGUST 5, 2022

Online fraud cost digital commerce merchants $27 billion in 2021 , so it’s no surprise that retailers have redoubled their focus on eliminating these threats. Here’s how to address that problem and move up Maslow’s pyramid to achieve true retail transcendence as a thriving, profitable and customer-focused business.

Merchant Services 288

Merchant Services Returns Shipping Payment Services 288

Inside Retail

JUNE 12, 2024

Speaking to merchants in Australia, it’s clear that the retail landscape is more competitive than ever, intensified by the influx of global e-commerce players and price-conscious consumers. This provides a fantastic opportunity to deliver a great customer experience, which can really set a business apart – provided it’s done right.

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Merchant Services Payment Services Customer Experience Outdoor 264

Retail TouchPoints

DECEMBER 30, 2021

In 2020, consumers spent approximately $630 billion on online shopping, and merchants lost $12 billion to fraud. However, by understanding how fraudsters target different age groups, merchants can tailor their fraud prevention programs to fit the risk profiles for their customer demographics. Source: Javelin Research.

Merchant Services 298

Merchant Services Accounting Payment Services Returns 298

Retail TouchPoints

SEPTEMBER 9, 2024

In fact, many of the more than 2,000 people who attended the second annual CoCreate event take the products they buy on Alibaba and sell them on platforms like Amazon and Walmart Marketplace. Having a business is very expensive, and Alibaba has made us profitable,” shared Jennifer Kennedy, Founder of gifting brand HoneyBug at CoCreate.

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Finance Merchant Services Payment Services Fulfillment 264

Retail TouchPoints

AUGUST 15, 2023

What it didn’t have at that point was a streamlined, intuitive online checkout process — and that quickly became a major hindrance to the company’s DTC expansion plans. “We It was an involved, intense process. Once there’s a certain percentage of fraudulent orders, financial companies [can stop servicing you].”

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Checkout Merchant Services Payment Services Customer Experience 237

Retail TouchPoints

OCTOBER 6, 2022

The Mastercard SpendingPulse measures in-store and online retail sales across all forms of payment, providing a wealth of insights to help merchants refine and optimize their holiday strategies. Customer service, digital experience, personalization and other factors drive that emotional loyalty.”.

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Merchant Services Payment Services Promotions Location 287

Retail TouchPoints

NOVEMBER 2, 2021

Customer who sell their luxury products to Fashionphile have the option of receiving payment in the form of a Neiman Marcus gift card and receive a 10% discount on the gift card value. Now, NMG has acquired a minority stake in Fashionphile and plans to open Fashionphile Selling Studios in an additional nine stores over the next nine months.

Merchant Services 261

Merchant Services Drop-Shipping Accessories Fashion 261

Small Biz Trends

APRIL 15, 2021

Besides having a brick-and-mortar shop, going online to offer your products and services comes with lots of opportunities for your business. An eCommerce platform is a software application that helps businesses sell products and services online. Adding a product comes easy with Shopify.

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Merchant Services Payment Services Drop-Shipping Shipping 122

Retail TouchPoints

JULY 2, 2024

That has begun to change now, and among the swath of new platforms aiming to serve this sector, Faire has emerged as a front-runner. Since its launch in 2017, the platform has raised more than $1.29 At the time Faire was running a deal to promote its expansion into Europe , where the platform would cover import taxes. “I

Wholesale 264

Wholesale Merchant Services Marketing Payment Services 264

Small Biz Trends

JUNE 6, 2022

Although it started much earlier, eCommerce took a new turn when amazon came up with its platform. Since then, many eCommerce platforms have been created and exhausted. Shopify is now one of the biggest eCommerce platforms in the world. Shopify eCommerce Store Masterclass – Start a Business!

Merchant Services 138

Merchant Services Payment Services Shipping Accounting 138

Inside Retail

JUNE 13, 2023

We speak with Yoox Net-a-Porter’s APAC general manager Natalie Lee about the resilience of luxury spending amidst an economic downturn, the importance of localisation, personalisation and incredible customer service, and how the company is using technology to improve the way it operates. How do you plan to leverage them?

Merchant Services 245

Merchant Services Payment Services Fashion Customer Experience 245

Retail TouchPoints

OCTOBER 26, 2022

In 2020 she launched cross-border B2B ecommerce platform Qalara , which connects Indian and Southeast Asian artisans, producers and manufacturers with buyers around the world and where she now serves as CEO. And] with all this digitization, there are so many more small- and medium-sized merchants around the world that need to source to sell.

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Drop-Shipping Shipping Merchant Services Wholesale 287

Retail TouchPoints

DECEMBER 19, 2022

All of these retailers succeed by building hype around the launch, priming their loyal customers to place their order as soon as the product or service is released. Below, we examine reseller tactics and their potential damage to merchants. The merchant-consumer relationship is built on trust. Bots are available to rent.

Merchant Services 162

Merchant Services Payment Services Drop-Shipping Shipping 162

Retail Bound

APRIL 13, 2024

One of the topics that consistently comes up in the retail world is the logistics of shipping. From the manufacturers to the distributors, to your retail store – there are many factors and unexpected costs to consider during the shipping process that can be often overlooked.

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Drop-Shipping Shipping Merchant Services Payment Services 98

Small Biz Trends

DECEMBER 1, 2022

Yet running a thriving e-commerce business takes more than just offering appealing items. In fact, one of the strategies to becoming a leading e-merchant involves choosing the right technologies. An all-inclusive e-store management platform. Versatile payment processing solutions. So where should you start?

Merchant Services 138

Merchant Services Payment Services Shipping Inventory Management 138

Retail TouchPoints

OCTOBER 12, 2020

Companies that get things right will not only see an immediate uptick in revenue, they’re likely to forge stronger long-term relationships with customers. It’s also the time to rethink and rewire ecommerce platforms, web and app interfaces, workflows and supply chains in time for the upcoming holiday season.

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Consumer Merchant Services Payment Services Shopping 179

Inside Retail

FEBRUARY 28, 2022

When your shipping needs are complex, we make things simple. To meet the growing needs of their clients during Covid, Merchgirls created a custom pick and pack process that elevated the offering from B2B to B2C on a mass scale. Sustainable shipping and delivery options. Expert shipping services for clients of all sizes.

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Merchant Services Payment Services Shipping Fulfillment 130

Retail TouchPoints

NOVEMBER 8, 2023

Giving heft to this shift have been the names steadily joining the ranks of marketplace operators — retail heavyweights like Hudson’s Bay , Macy’s , Simon Property Group and Kroger all have joined the fold, and the common denominator among many of them (and in the case of the above list, all of them) is SaaS marketplace platform Mirakl.

Merchant Services 298

Merchant Services Sporting Goods Payment Services Grocer 298

Independent Retailer

NOVEMBER 2, 2021

Retailers with online stores need to make sure their site search function is up-to-snuff or they stand to lose revenue. Consider artificial intelligence platforms to amplify the ecommerce site search. Crypto Payments Help Deliver a Competitive Advantage. Prepare for typos and misspelling.

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Merchant Services Payment Services Shipping Wholesale 105

Inside Retail

NOVEMBER 3, 2022

For the uninitiated, Shop Premium Outlets platform is a joint venture between Simon and Rue Gilt Groupe. During each event, they will be able to virtually browse and purchase SPO’s inventory from participating brands and have the items shipped directly to their door. Digitising every aspect of the merchant operations is also key.

Merchant Services 130

Merchant Services Payment Services Beauty and Health Supply Chain Management 130

Retail Minded

SEPTEMBER 21, 2021

Factor in the global pandemic and POS systems were challenged to become as sophisticated as they’ve ever been to keep up with both consumer expectations and retailers having to quickly adjust to sourcing challenges, contactless experiences, heightened shipping demands and more. Unified Commerce Platforms. Pandemic Challenges Resolved.

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Point of Sale Merchant Services Payment Services Shipping 98

Inside Retail

OCTOBER 21, 2021

James Johnson, director of technology services & strategic accounts, APAC at Shopify, says it is critical for Australian retailers to optimise their product offers and sales channels to make the most of the sales season and seize the opportunity to end a difficult year on a high. Offer gift cards. Determine your conversion rates.

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Returns Merchant Services Shipping Payment Services 130