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Coles has plan to enhance customer experience through AI

Inside Retail

Supermarket chain Coles says it is looking to scale artificial intelligence across its operations to enhance customer experience. In one example, partnering with Microsoft, the supermarket chain is adopting a “computer vision feature” that accurately scans fresh produce through plastic bags.

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Morrisons invites shoppers to management meetings under revival plans

Retail Gazette

Morrisons is inviting customers to join its management meetings and will host monthly customer roundtables in stores, as its new CEO puts shoppers are the heart of his transformation plan. The panel will be asked questions about pricing, products and service, and will be able to ask management questions.

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Gold Coast community pitches in on Queensland’s first ‘free supermarket’

Inside Retail

Construction on Queensland’s first ‘free supermarket’ has commenced at local charity Serving Our People’s Gold Coast headquarters. With plans to expand nationally, bases will open in Lismore and Brisbane soon. Real estate agency Kollosche is responsible for property management and Sunland Group will take care of IT.

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Online only supermarket Geezy Go launches in Sydney

Inside Retail

New on-demand food and grocery service Geezy Go has launched a digital supermarket serving Sydney, aiming to compete with Woolworths and Coles. . The online supermarket offers an under 20-minute delivery service, promising products priced similar to or lower than its rivals.

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Walmart Raises Store Managers’ Pay, Ups Stock Grants to a Maximum of $20,000

Retail TouchPoints

store managers’ base pay from an average of $117,000 per year to $128,000 and has redesigned its bonus program to include a store’s profits, not just its sales. Bonuses could now amount to 200% of a manager’s base salary. Walmart will raise its U.S. in a blog post.

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Vallarta to Implement Integrated Inventory Management Solution

Retail TouchPoints

Vallarta Supermarkets will implement Logile IMS, an inventory management solution that will allow the Southern California regional supermarket chain to manage orders and receiving while also handling in-store production and service, via integration with the retailer’s forecasting and workforce management solutions.

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Aussie supermarkets have a trust problem. Here’s how they can fix it

Inside Retail

Lockdowns and the pandemic changed all of that, and today there’s hardly a CEO, board or management team that hasn’t taken the full dive into data and digital as their path to future success. We should all be able to enhance our customer experience (CX) and better manage our customer relationships (CRM).