Retail TouchPoints

MARCH 24, 2022

Ask any retailer or consumer and they’ll agree on this point: ecommerce returns are a problem — albeit for diametrically opposed reasons. Meanwhile, more than three in four (78%) consumers say they’ve had an inconvenient online returns experience recently, per Pitney Bowes latest BOXpoll survey. consumers love the USPS.

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Retail TouchPoints

JUNE 15, 2023

GoBolt ’s Merchant Portal is a web-based app with a suite of features designed to enable retailers to manage their orders, inventory and shipments more effectively so they can stay on top of their fulfillment and delivery operations and make better informed decisions.

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Merchant Services Fulfillment Inventory Management Shipping 245

Retail TouchPoints

OCTOBER 16, 2020

Free shipping days are behind us. According to a survey, almost 84% of a company’s existing customers state that they won’t return to the brand after one poor delivery experience. According to a survey, almost 84% of a company’s existing customers state that they won’t return to the brand after one poor delivery experience.

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Shipping Merchant Services Fulfillment Checkout 280

Retail TouchPoints

SEPTEMBER 3, 2020

Returns are a cost of doing business for any retailer. In the wake of COVID-19, returns are receiving serious (and necessary) attention for several key reasons: Retailers are spending more processing returns in stores. Returns is just one example.” . In-Store Returns Trending Up, But Not Pouring In.

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Returns Merchant Services Department Stores Shipping 330

Retail TouchPoints

APRIL 18, 2023

For example, YouTube creators carry significant weight — 93% of viewers say they don’t return a purchase that was informed by YouTube [5]. For those who are skeptical about the return of in-store shopping — skepticism be gone. And of course, building trust throughout the payment process is also incredibly important.

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Merchant Services Payment Services Social Commerce Returns 253

Retail TouchPoints

APRIL 27, 2021

FedEx and Adobe have entered a multi-year collaboration that will begin with the integration of Adobe Commerce with ShopRunner, an ecommerce platform and subsidiary of FedEx Services. The partnership was forged to help retailers better manage their shipping and logistics and allow them to offer an improved last-mile delivery experience.

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Merchant Services Drop-Shipping Payment Services Shipping 147

Retail TouchPoints

JANUARY 10, 2023

based Amazon merchants at the end of January. Additionally, Amazon is adding a new feature to the Buy with Prime package that will enable merchants to display ratings and reviews from Amazon customers on their own online stores. The offering was previously only available by invitation.

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Merchant Services Payment Services Customer Experience Shipping 283

Retail TouchPoints

JUNE 10, 2020

Consumer-friendly and flexible return policies can be the difference between getting a new customer and losing a sale. According to proprietary research conducted by Forter, 23% of shoppers will abandon their carts if returns options are poor. Returns Abuse And Customer Expectations. This is amplified in some industries.

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Returns Merchant Services Drop-Shipping Accessories 151

Clover - Retail

APRIL 18, 2024

Dropshipping is a type of supply chain management in which a retailer does NOT keep the product it sells in stock. Instead, when a customer orders the product, the retailer contacts their manufacturer or wholesale merchant–who keeps inventory of the product on-hand–and has the product shipped directly to the customer.

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Merchant Services Drop-Shipping Payment Services Wholesale 52

Retail TouchPoints

AUGUST 4, 2021

Amazon has introduced two new Fulfillment by Amazon (FBA) programs to help merchants selling on Amazon resell customer-returned or overstocked items. FBA Liquidations will provider sellers the option to use Amazon’s existing wholesale liquidation partners and technology to recoup potential losses on returned and overstock inventory.

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Merchant Services Returns Wholesale Apparel 298

Retail TouchPoints

APRIL 8, 2022

Some of the latest include a price optimization tool for online sellers, AR try-on for beauty products and advanced data insights for merchants. But there is one big difference between Google and the leading online marketplaces— Google offers all this to merchants for free. Our role is really to just facilitate that connection.”.

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Merchant Services Shopping Advertising Shipping 271

Inside Retail

SEPTEMBER 11, 2023

When we dig deeper, we see that there’s this two-speed retail landscape developing with a real clear difference in behaviour,” says David Martin, national manager – retail & e-commerce with Commonwealth Bank. Customers told us they would be highly unlikely to return to a brand if they experienced these issues.”

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Merchant Services Payment Services Checkout Returns 289

Retail TouchPoints

AUGUST 5, 2022

Online fraud cost digital commerce merchants $27 billion in 2021 , so it’s no surprise that retailers have redoubled their focus on eliminating these threats. With marketing and advertising costs, discounts, promotions, free shipping, fast deliveries and high returns, leaving money on the digital commerce table isn’t an option.

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Merchant Services Returns Shipping Payment Services 254

Inside Retail

OCTOBER 21, 2021

James Johnson, director of technology services & strategic accounts, APAC at Shopify, says it is critical for Australian retailers to optimise their product offers and sales channels to make the most of the sales season and seize the opportunity to end a difficult year on a high. Offer gift cards. Determine your conversion rates.

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Retail TouchPoints

JANUARY 20, 2022

But through this disruption, retailers began to see that their procurement process is in many ways the linchpin for maximizing revenue and reducing spend as the economy recovers post-pandemic. But supply chain disruptions resulting from the pandemic forced many store managers to go rogue and do whatever was needed to stay in business.

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Merchant Services Clienteling Shipping Inventory Management 237

Retail TouchPoints

JANUARY 5, 2021

In fact, the impacts of the most unique holiday in decades are still being felt: retailers should plan for continued shipping delays in the short term, and also continue to refine their omnichannel operations as they prepare for the rest of 2021. Contactless Services Can Soothe the Bite of Remote Returns. 11 through Dec.

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Drop-Shipping Merchant Services Returns Shipping 263

Retail TouchPoints

SEPTEMBER 8, 2021

A business model that was only possible with their unparalleled investment in the systems and shipping, fulfillment and supply chain infrastructure to support it. Emphasized in an article from the New York Times Magazine last fall, Shopify’s key to success has been putting the merchant first. .

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Merchant Services Payment Services Fulfillment Shipping 223

Retail TouchPoints

JANUARY 26, 2021

Meanwhile, for merchants that had already built their businesses online before the pandemic, a larger addressable market buoyed most, but created scalability challenges for all (including Amazon). 57% of BOXpoll respondents opting for free shipping consider delivery in five days to be either ‘fast’ or ‘acceptable.’ on average.

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Consumer Drop-Shipping Shipping Returns 312

Retail TouchPoints

OCTOBER 6, 2022

The Retail TouchPoints 2022 Retail Strategy & Planning (#RSP22) webinar series, now available on-demand, offered a wealth of tips and best practices across critical areas including pricing, location-based technology, inventory management and marketplaces. Mastercard Spending Data Reveals 4 Key Takeaways for Holiday 2022.

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Merchant Services Payment Services Promotions Location 249

Inside Retail

JUNE 13, 2023

We speak with Yoox Net-a-Porter’s APAC general manager Natalie Lee about the resilience of luxury spending amidst an economic downturn, the importance of localisation, personalisation and incredible customer service, and how the company is using technology to improve the way it operates. How do you plan to leverage them?

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Merchant Services Payment Services Fashion Customer Experience 245

Retail TouchPoints

OCTOBER 29, 2020

As online activity has increased during the pandemic, online fraud has too, and fraudsters are poised to wipe out a big chunk of merchant profits by posing as legitimate customers. Consumers love it because they avoid shipping fees and delays, since the goods are often available within an hour of making an order.

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Merchant Services Accounting Shipping Returns 152

Inside Retail

JULY 20, 2021

He was speaking to Reuters from the Pacific Ocean as his ship now heads to Australia. They are among about 100,000 seafarers stranded at sea beyond their regular stints of typically 3-9 months, according to the International Chamber of Shipping (ICS), many without even a day’s break on land. People are desperate. seafaring convention.

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Merchant Services Shipping Management Supermarket 130

Store Growers

JUNE 3, 2022

Advertisers use Google Merchant Center to connect their product feed to Google Ads. But Google Merchant Center offers a ton of other features on top of that. These extra features are called Google Merchant Center programs. What are Google Merchant Center Programs? Where to Find Google Merchant Center Programs.

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Merchant Services Promotions Accounting Shipping 36

Retail TouchPoints

JULY 5, 2022

Then, once basic digital offerings were in place, merchants began to consider how to make these ecommerce advancements permanent in preparation for the “New Normal.”. At the height of the pandemic, standing up services like curbside pickup, BOPIS and a frictionless digital experience quickly was all that mattered.

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Retail TouchPoints

OCTOBER 21, 2021

We’re indifferent on where the shopping journey ends, where that transaction takes place ,” said Matt Madrigal, VP and General Manager of Merchant Shopping at Google in an interview with Retail TouchPoints. “It The result is a much lower barrier of entry for merchants looking to capitalize on Google’s massive reach.

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Merchant Services Advertising Shopping Drop-Shipping 296

Retalon

DECEMBER 8, 2021

Why should retailers care about their Order Fulfillment Process? Order fulfillment may seem like a fairly straightforward process and according to the generic “high-level” definition, it is. In fact, the best order fulfillment processes become sources of revenue, profit, and even customer loyalty.

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Merchant Services Fulfillment Drop-Shipping Shipping 41

Retail TouchPoints

AUGUST 10, 2020

For example, a CSCO was a function you’d only see in business environments where there was a clear inbound raw materials to finished goods process. A CSCO can provide visibility within the supply chain process, as well as designate measurable KPIs to communicate across an entire business. A Focus on Returns.

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Merchant Services Customer Experience Returns Fulfillment 153

Store Growers

MAY 10, 2023

Last Updated on May 10, 2023 If you’re just entering the world of Google Merchant Center and Google Shopping, you might feel a bit lost when it comes to utilizing their benefits or the nuances between them. What Are the Product Data Requirements for Google Merchant Center? Let’s see what they are.

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Merchant Services Accounting Advertising Promotions 36

Independent Retailer

OCTOBER 3, 2022

Because of this, consumers are demanding for better protections around their shipping. . However, if customers are not certain they will be available to receive a shipment, customized delivery options, like selecting specific delivery days through time-definite carrier services, are also helpful and often preferred by shoppers.

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Shipping Merchant Services Returns Checkout 77

Retail TouchPoints

JUNE 11, 2020

International trade will continue to see disruptions as trade wars continue to rage; international container ships are stalled as crews with coronavirus outbreaks are quarantined; and virus outbreak hotspots disrupt entire domestic industries such as meat processing.

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Management Merchant Services Promotions Fulfillment 137

365 Retail

OCTOBER 5, 2023

Global fulfilment platform Huboo has expanded its product range by investing in a raft of new services following a significant year of financial, client and commercial growth. It also allows all shipping data to be tracked in one place, while providing proactive updates and notifications for merchants and their customers.

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Merchant Services Fulfillment Returns Shipping 57

Retail Minded

MAY 17, 2022

Fortunately, various services can help keep your retail establishment afloat in stormy financial waters. One type of service that could be useful to small and mid-sized retailers is credit report services. What Are Credit Report Services? . To understand credit report services, it’s essential to know what it means.

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Merchant Services Payment Services Finance Management 52

Independent Retailer

NOVEMBER 2, 2021

We have already seen a lot of that in the past 18 months, what the experience is now versus before is defining new roles as we hopefully continue to exit the pandemic and return to this new version of normal. Crypto Payments Help Deliver a Competitive Advantage. Second, purchase amounts are twice that of credit card purchases.

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Merchant Services Payment Services Shipping Wholesale 96

Retail Gazette

OCTOBER 24, 2023

The San Francisco-based platform shipped its vast array of discounted products straight from their factories. “[The This included launching an invite-only merchant programme, adjusting its supply chain to make its famously slow delivery faster, and boosting the customer shopping experience.

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Drop-Shipping Merchant Services Shipping Planning 113

Inside Retail

JANUARY 21, 2024

As the battle for market share heats up, industry experts point to the resurgence of Huawei and the patriotism-driven decision-making of some Chinese consumers to return to using domestic brands. According to Kaur, during the pandemic, spending on electronics was at an all-time high. So, spending on electronics has been significantly reduced.

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Marketing Drop-Shipping Promotions Merchant Services 130

Retail TouchPoints

MAY 2, 2023

It’s meant to be quite simple for a shopper, but as an ecommerce retailer, you know it’s not that easy — especially if the customer changes their mind and wants to return said magical shipment back to your shop. What happens next, by way of return experience, most certainly impacts whether they will purchase from your business again.

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Retail Minded

MARCH 31, 2021

As consumers move online, vendors must process increased demand of online orders more quickly – and that can lead to mistakes. If you’re running out of stock or shipping to the wrong addresses on a regular basis, these mishaps are often down to ineffective workflows or human error. . Online Demand Is Causing Costly Errors .

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Merchant Services Drop-Shipping Fulfillment Shipping 92