Retail TouchPoints

SEPTEMBER 29, 2023

WHP Global will roll out flagship-style Toys ‘R’ Us stores throughout the U.S. The iconic brand also will expand to cruise ship and airport venues, with its first airport store scheduled to debut at Dallas/Fort Worth International Airport in November 2023 via a partnership with Duty Free Americas. Retail Group.

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Planning Specialty Retailers Shipping Returns 266

Retail TouchPoints

APRIL 21, 2023

The retailer also revealed plans to open 30 new stores in the coming year, although it provided no details on where they would be located or when they would open. The new free B&N Rewards program issues a stamp to members each time they spend $10 , with every 10 stamps earning them a $5 reward.

Shipping 270

Shipping Location Planning Store Operations 270

Retail TouchPoints

JANUARY 10, 2023

Consumers can attach prepaid shipping labels to their returns or send a shipping QR code directly to their “Dasher” via the DoorDash app. Dashers will send confirmation photos to consumers when they drop off the items at the designated store.

Returns 229

Returns Drop-Shipping Wholesale Shipping 229

Retail TouchPoints

JUNE 16, 2020

More than 200 in-person return drop-off locations are operating again at retailers including Paper Source and Cost Plus World Market. Happy Returns had closed its 700+ -store Return Bar network in March due to COVID-19, but the company has reopened this portion with new contactless customer interaction processes.

Returns 163

Returns Drop-Shipping Store Operations Shipping 163

Retail TouchPoints

JANUARY 29, 2024

Store-based fulfillment of customer orders got an enormous boost during the COVID pandemic, when both curbside pickup and delivery offerings became survival tactics for so many retailers. However, they are now being prized for their practical capabilities as well: 38% cited faster, more cost-effective shipping, up from 21% in 2022.

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Fulfillment Drop-Shipping Customer Retention Shipping 248

Retail TouchPoints

DECEMBER 13, 2023

As omnichannel capabilities become table stakes, brands and retailers will think more holistically and intentionally about how technology can support operational efficiency as well as immersive product interaction and brand engagement. Baird: A lot of store renovation efforts are being driven by the expanded role of the store.

Loss Prevention 258

Loss Prevention Visual Merchandising Sporting Goods Store Operations 258

Retail TouchPoints

JUNE 15, 2022

Historically, in its most simple definition, the “supply chain” division of retail was the one in charge of getting stuff in, maybe storing it for a while — maybe not (cross-docking) — and then getting whatever stuff they did store out to brick-and-mortar locations to be sold to the masses. It’s still supply chain.

Shipping 234

Shipping Fulfillment Customer Experience Management 234

Retail TouchPoints

MAY 10, 2022

Ingka Group , which operates 392 IKEA stores across 32 markets, will invest more than €3 billion ( $3.16 billion ) into opening new locations and revamping existing stores by the end of 2023. For instance, the retailer recently rebuilt a location in Kuopio, Finland to handle online orders from across the country.

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Planning Location Shipping Management 232

Retail TouchPoints

JULY 25, 2022

Retailers save on shipping costs while leveraging their in-store inventories to fulfill customer orders, while shoppers get the products they want without having to wait for a delivery. A combination of store design and strong customer service helps Victoria’s Secret achieve these impressive numbers. Click-and-collect, a.k.a.

Fulfillment 179

Fulfillment Promotions Shipping Store Operations 179

Retail TouchPoints

JANUARY 26, 2023

The club retailer also plans to open more than 30 larger-format stores, most of which will include enhanced perimeter departments, bigger healthcare spaces and dedicated areas for curbside pickup, home delivery and ship-from-store orders.

Fulfillment 247

Fulfillment Checkout Shipping Location 247

Retail TouchPoints

SEPTEMBER 25, 2023

That increases the need for [domestic] storage locations, including warehouses and retail stores that are close to where your markets are. Once these materials get dedicated to [making a particular product] for a specific customer or location, that’s when the stakes get raised.

Returns 287

Returns Supply Chain Management Fulfillment Customer Experience 287

Retail TouchPoints

DECEMBER 22, 2020

Customers can schedule returns via the new Carrier Pickup by FedEx service for products that have been shipped and sold by Walmart.com, using either the website or the Walmart app. Using Walmart.com or the retailer’s app, they will receive a return code/QR code that they can take, along with the packaged item, to a FedEx Office location.

Returns 210

Returns Drop-Shipping ATS Shipping 210

Retail TouchPoints

OCTOBER 4, 2023

In response to evolving consumer behavior, many retailers are pivoting from malls and large-format stores in city centers to neighborhood locations that aim to serve the work-from-home population. s Mosaic District — its first-ever location.

Consumer 237

Consumer ATS Location Apparel 237

Retail TouchPoints

OCTOBER 6, 2022

The 150,000 new positions will include full-time, seasonal and part-time roles across a range of jobs, including stowing, picking, packing, sorting, shipping orders and more. Amazon’s operations employees are paid, on average, approximately $19 per hour based on position and location. Jobs are available across the U.S.,

Promotions 248

Promotions Shipping Planning Location 248

Retail TouchPoints

JUNE 23, 2021

Nordstrom will open 21 INDOCHINO store-in-a-store shops across the U.S. The locations will offer personalized fitting and suiting services for shirts, chinos and outerwear. The experience of shopping at the store-in-a-store will closely mirror the experience of INDOCHINO’s 50 full-sized showrooms.

Apparel 201

Apparel Shipping Location Shopping 201

Retail TouchPoints

SEPTEMBER 20, 2023

Jobs in Amazon’s operations network include stowing, picking, packing, sorting, shipping customer orders and more, with employees earning between $17 and $28 per hour depending on the position and location. In select locations the company also is offering signing bonuses of $1,000 to $3,000. 21 and Oct.

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Planning Fulfillment Payment Services Location 227

Retail TouchPoints

MARCH 5, 2024

[Update from 3/6/2024] Over the next decade, Target plans to build more than 300 new stores and upgrade the vast majority of its brick-and-mortar fleet, with projects ranging from full remodels to adding Ulta Beauty locations, upgrading fixtures and supporting same-day services.

Planning 130

Planning Beauty and Health Payment Services Checkout 130

Retail TouchPoints

AUGUST 10, 2020

The article did not say how many locations were being discussed. According to CoStar data from Q1 2020, before JCPenney’s bankruptcy filing in May and its announcement of the pending closure of 242 stores , the retailer had a presence in 48% of all U.S. malls, taking up 6% of mall square footage.

Department Stores 197

Department Stores Location Shipping Store Operations 197

Retail TouchPoints

OCTOBER 12, 2021

Now the retailer is ready to resume rolling out more enhanced brick-and-mortar locations, starting with recent store openings in Paramus, N.J. Over the next seven to eight years , the retailer plans to refresh its entire fleet of 850 stores. and Sherman Oaks, Calif. RTP: The pandemic was a boon to craft retailers like JOANN.

Customer Experience 237

Customer Experience Shipping Location Promotions 237

Retail TouchPoints

SEPTEMBER 21, 2020

By October 2, DSW shops will open at six Hy-Vee locations in Minneapolis, with additional DSW shop-in-shops slated to open in 2021. The digital wall will showcase the season’s top trending shoes, which shoppers can order using a QR code from dsw.com and have shipped to their homes. more options available from the digital showroom wall.

Supermarket 158

Supermarket Shopping Accessories Apparel 158

Retail TouchPoints

SEPTEMBER 29, 2020

If COVID consumer behavior continues, buy online, ship from store as well as buy online, pick up in-store (BOPIS) will increase for holiday 2020. You don’t want to have a conversation with your CFO in January about holiday supply, shipping and labor costs,” said Ross. Checklist to Ensure a Profitable Holiday.

Payment Services 246

Payment Services Fulfillment Location Shipping 246

Retail TouchPoints

NOVEMBER 3, 2021

Electronic Shelf Label Growth Buzek predicts an “explosion” in electronic shelf label (ESL) tech, in large part because they make it possible for retailers to perform Amazon -style dynamic pricing in brick-and-mortar stores. We’re forecasting 700% growth over the next two years for these second locations with dedicated inventory.”.

Payment Services 324

Payment Services Checkout Fulfillment Kiosk 324

Retail TouchPoints

OCTOBER 14, 2020

Woodman’s Markets operates 230,000-square-foot stores with approximately 100,000 SKUs each, and like most grocers its inventory was hit hard by shoppers stocking up early in the pandemic. In addition to finding misplaced displays, the robots can detect pricing mistakes and sale price discrepancies.

Marketing 257

Marketing Grocer Location Fulfillment 257

Retail TouchPoints

APRIL 20, 2022

Luxury home brand Brooklinen is planning to triple its brick-and-mortar retail presence, first with the addition of four stores in new markets in 2022 and plans to reach 25 to 30 locations by the end of 2024. Brooklinen’s digital operations remain an important part of the business. ”

Planning 237

Planning Shipping Customer Experience Location 237

Retail TouchPoints

FEBRUARY 10, 2022

This new model removes the traditional specimen collection “observation by a pharmacist or clinician” model, thereby expanding the range of retailers that can offer the service.

Drop-Shipping 195

Drop-Shipping Shipping Returns Consumer 195

Retail TouchPoints

JANUARY 19, 2023

The company’s warehouse in Florida received an additional citation for struck-by hazards , and three similar investigations are ongoing at locations in Aurora, Colo., Amazon facilities in Deltona, Fla., Waukegan, Ill. and New Windsor, N.Y. all received hazard alert letters on Jan. 17, 2022 for exposing workers to ergonomic hazards.

Planning 254

Planning ATS Shipping Location 254

Retail TouchPoints

AUGUST 23, 2023

In its stores, only one sample of each clothing item is displayed, and consumers use QR codes in the app to request a specific size be sent to fitting rooms or to the counter for purchase. In fact, most consumers (61%) report that they consider their smartphone “very important” while shopping in stores.

Drop-Shipping 181

Drop-Shipping Visual Merchandising Consumer Apparel 181

Retail TouchPoints

SEPTEMBER 12, 2022

In fact, Sundays offers free shipping for every piece of furniture delivered, as well as free white-glove service. “We Looking at a combination of population size and density, as well as warehouse locations, Sundays is developing a data-driven roadmap for growth. We love doing this for a few reasons,” Samieian said.

Shopping 230

Shopping Customer Experience Shipping Consumer 230

Retail TouchPoints

DECEMBER 21, 2023

For example, marketing and advertising campaigns are tailored around a shopper’s age, gender, geographic location, shopping history and other demographics. Retailers have countless data points around shoppers’ unique buying habits, their purchase and browsing history, and their preferred payment and shipping methods.

Checkout 229

Checkout Payment Services Kiosk Advertising 229

Retail TouchPoints

SEPTEMBER 3, 2020

Sakai also suggested that retailers encourage curbside buy online, return in-store (BORIS) during and after the holidays. Consolidating returns at a store location is less costly than paying to ship one item from a residence, and a larger volume of customers can be moved through quickly if they don’t have to exit their cars.

Returns 321

Returns Merchant Services Department Stores Shipping 321

Retail TouchPoints

DECEMBER 4, 2023

Their critical shortcoming is the lack of valuable metadata, including data collected from barcode scans, pedometer readings, timing and location. It typically includes order placement, inventory picking, sorting, packing and shipping. Experts estimate that productivity can surge by around 30%, easing the burden on store employees.

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Operating Expenses Shipping Accounting Shopping 218

Retail TouchPoints

NOVEMBER 17, 2020

Guitar Center emphasized that it would continue to provide customers with uninterrupted service during the RSA transaction, receiving goods, and shipping customer orders and honoring merchandise credits, prepaid lessons, rentals, gift cards, deposits, orders, financing and warranties.

Planning 163

Planning Finance Shipping Management 163

Retail TouchPoints

FEBRUARY 9, 2022

Another of their best features is that they’re agile and allow retailers to try out new locations. So retailers can use pop-ups to validate a location, try out a new concept or for the release of a new product. Plenert: There are technical challenges that vary depending on the type of location. Another issue is permitting.

Visual Merchandising 246

Visual Merchandising Location Shipping Shopping 246

Retail TouchPoints

DECEMBER 7, 2020

At a time when many brands are reassessing their brick-and-mortar footprints and closing locations, it’s evident that Men’s Wearhouse is prioritizing in-store innovation. has seen great success after unveiling a “next-gen” store concept this past September in Shenandoah, Texas. Its parent company Tailored Brands, Inc. ,

Customer Experience 295

Customer Experience Location Consumer Apparel 295

Retail TouchPoints

NOVEMBER 18, 2021

This enables a robust omnichannel retail strategy that delivers a unified, seamless and consistent customer experience across all physical stores, websites and mobile apps. Given this year’s supply chain and shipping challenges, synchronization of inventory and having immediate access to the latest data is a business imperative.

Supply Chain Management 221

Supply Chain Management Fulfillment Shipping Inventory Management 221

Retail TouchPoints

JULY 29, 2020

The Burton name is on 66 stores in 10. The company owns and operates 34 locations, both flagships or outlets, and the remainder are owned and operated by partners such as high-end resorts. If a customer walks into a store and says, ‘My hands are full, ship it to me,’ that’s one experience we have to offer.

Planning 248

Planning Wholesale Customer Experience Store Operations 248

Retail TouchPoints

FEBRUARY 24, 2021

The retailer can track stock levels at each store and warehouse in real time, enabling online stores to reflect accurate stock levels at all sites. This visibility enables accurate and fast order fulfillment, whether orders are placed as ship-from-store, click-and-collect or click-and-reserve.

Fulfillment 147

Fulfillment Point of Sale Fashion Fast Fashion 147