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What You Need to Know About Transforming Online Return Churn

Retail TouchPoints

For anyone who has made a purchase online, returns are part of the standard online buying process — so much so that, according to a recent U.S. Consumer Study , 85% of consumers check a company’s returns policy before even making a purchase when shopping online, and 68% of U.S. That same report identified the top aspects that U.S.

Returns 205
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Toys ‘R’ Us Plans Brick-and-Mortar Rollout Beginning in 2024

Retail TouchPoints

The iconic brand also will expand to cruise ship and airport venues, with its first airport store scheduled to debut at Dallas/Fort Worth International Airport in November 2023 via a partnership with Duty Free Americas. Toys ‘R’ Us marked its initial return to U.S. beginning next year in a partnership with Go! Retail Group.

Planning 294
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Ulta Partners with Happy Returns to Add Service to 1,300 Stores

Retail TouchPoints

Ulta Beauty is partnering with Happy Returns to add Return Bar services to 1,300 brick-and-mortar locations. Through this partnership, Ulta and Happy Returns will increase the total number of Return Bar locations to more than 5,000 by the end of 2022.

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Mosaic plans 40 new mega stores after network cull spurs profit turnaround

Inside Retail

The plans were revealed along with the group’s annual result which saw a $33.5 The business realised that achieving a return to the pre-Covid era trading and profitability “required taking a leap forward rather than taking a step back”. million items shipped. .” million items shipped.

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Returns: The Hidden Opportunity for Retail

Retail TouchPoints

Returns provide brands and retailers the opportunity to delight their customers. market saw over $400B in returns in 2020. If this dollar value were a proxy for revenues, the returns channel would be the second largest global retailer behind Walmart. That is a significant amount of capital tied up in the returns channel!

Returns 336
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How Retailers Can Control Costs Even As Return Rates Climb

Retail TouchPoints

Returns are a cost of doing business for any retailer. In the wake of COVID-19, returns are receiving serious (and necessary) attention for several key reasons: Retailers are spending more processing returns in stores. For retailers struggling to avoid bankruptcy or emerge from it, a growing returns quagmire could be deadly.

Returns 333
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LSKD appoints first chief retail officer as part of its “audacious” growth plan

Inside Retail

Customer experience LSKD has ‘audacious’ growth plans for the next few years and Shaughnessy is expected to play a key role in helping the brand create a unique in-store experience and ensuring the right products are stocked in each store. “A LSKD was recently named ‘Business of the Year’ in the 2024 Telstra Best of Business Awards.

Planning 264