Retail TouchPoints

MAY 9, 2024

Most notable is Amazon’s recent pullback of its own tech, with the removal of JWO from its Amazon Fresh supermarkets and its plans to focus on smart carts instead at new locations. Pretty much every single time there’s someone at the front of the store walking people through the process, setting up the app or getting people registered.

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Inside Retail

JULY 26, 2021

The secret lies in having a deep understanding of your customer journey, informed by a combination of real-time customer feedback and operational data. Operational data (such as CRM, clickstream, app usage, purchase data etc), can tell you who, what , when , where and how the experience took place. How can I get started quickly?

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Retail TouchPoints

MARCH 18, 2024

The retailer also plans to open additional staffed POS lanes for shoppers who have more items, need help or who “just enjoy connecting with our team to help them get on their way sooner,” according to a company statement. The future likely holds a hybrid model where self-service POS coexists with traditional systems.

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Retail TouchPoints

AUGUST 18, 2022

Also known as pay-over-time or pay-in-4 installment plans, BNPL offers consumers the chance to split up the cost of major purchases directly at the point of sale. Most buy now, pay later offers are interest- and fee-free, unless customers miss a payment. with late payments, fees, etc.]. In fact, 50% of U.S

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Retail TouchPoints

JANUARY 12, 2024

Amazon ’s cashierless Just Walk Out technology has been deployed in more than 120 third-party locations, including airports, stadiums, university campuses, convenience stores and theme parks. Non-staff members can use credit cards, mobile wallets, QR codes or the Amazon One palm payment system to enter and shop at the checkout-free stores.

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Retail TouchPoints

AUGUST 29, 2023

Students, faculty and staff scan a QR code to enter the store, pick their items and leave, with the payment deducted from their student meal plan or other stored payment methods. Using the Amazon “Just Walk Out” technology, Grubhub Campus has introduced cashierless checkout at convenience stores at Loyola University Maryland.

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Retail TouchPoints

OCTOBER 7, 2020

We went through a process of intense reopening over about eight weeks from mid-May to mid-July, which has since continued at a slower pace,” said Jordi Martin-Consuegra, EVP, Chief Administrative Officer and Deputy CEO at Hudson in an interview with Retail TouchPoints. The company is now operating approximately half of its locations.

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Payment Services Point of Sale Specialty Retailers Customer Experience 214

Retail TouchPoints

JANUARY 11, 2021

The ONE RETAIL strategy helped M.Video increase total online sales by 141.2% year-on-year through September 2020, boosting ecommerce’s share of its total sales from 33% in 2019 to 59% during this period. Additionally, each time they visit, we process and analyze new data to further improve their experience.”.

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Retail TouchPoints

MARCH 2, 2021

From contactless payment to fully automated checkout, innovations showed promise for streamlining and improving the customer experience. The “frictionless” label applies to a number of different technologies; many of them associated with the checkout process. Now, they have the added appeal of more hygienic shopping as well.

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Payment Services Checkout Customer Experience Point of Sale 298

Retail TouchPoints

AUGUST 25, 2020

To withstand the crisis, many retailers adopted new and innovative strategies to stay connected with shoppers and ring sales while their brick-and-mortar locations remained closed. From payments to delivery, processes have been scrutinised to reduce the need to touch people, products and PIN pads.

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Payment Services Fulfillment Store Operations Consumer 271

Retail TouchPoints

OCTOBER 4, 2023

Amazon had announced plans to close eight Amazon Go stores in March 2023 and reportedly closed a Seattle location in June 2023. Amazon appears to be putting more of its corporate weight behind its Amazon Fresh banner, with a new store design and an expansion of delivery services to non-Prime members announced in August 2023.

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Retail TouchPoints

JUNE 15, 2022

Other retailers and QSRs are now seeing the value in controlling traffic flow and general store congestion by locating checkouts at more than one entrance, or expanding the area to reduce employee count and handle more transactions faster. Roaming checkout enables employees to take payments from shoppers from anywhere inside the store.

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Star Miconics

FEBRUARY 2, 2024

Whether you run a retail store, restaurant, or mobile food truck, you need reliable and seamless printing technology for smooth operations. Key Benefits of SteadyLAN Reliable Connectivity: A steady network link for iPad & Android POS systems ensures continuous operations without Wi-Fi dependency.

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Payment Services Outdoor Planning Point of Sale 59

V Count

SEPTEMBER 15, 2022

If you’re running a brick-and-mortar business, you may want to invest in one of these point-of-sale systems. POS is actually an acronym for point of sale (also known as point of purchase). Point of sale refers to the time and place where a transaction is completed.

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Merchant Services Payment Services Inventory Management Planning 98

Retail TouchPoints

JUNE 2, 2022

parent company of the Circle K convenience store chain, will purchase more than 10,000 touchless self-checkout systems, with plans to deploy them in more than 7,000 Circle K and Couche-Tard stores in the U.S., The entire checkout process can be completed in 10 seconds. Alimentation Couche-Tard Inc.

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V Count

SEPTEMBER 15, 2022

If you’re running a brick-and-mortar business, you may want to invest in one of these point-of-sale systems. POS is actually an acronym for point of sale (also known as point of purchase). Point of sale refers to the time and place where a transaction is completed.

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Merchant Services Payment Services Inventory Management Planning 92

Inside Retail

JULY 17, 2022

Decathlon’s Data Lab in Singapore is the latest facet of the brand’s pursuit of innovation and part of its efforts to develop new digital services and incubate data projects, in collaboration with partners such as Sport Singapore, research agencies, and schools.

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Retail TouchPoints

NOVEMBER 30, 2021

It’s the first time we’ve enabled a business customer to use their own app to manage store entry, exit, receipts and payments for shoppers,” Kumar added. The company plans to equip two of its Whole Foods stores with cashierless solutions in 2022.

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Checkout Payment Services Supermarket Customer Experience 244

Retail TouchPoints

AUGUST 11, 2020

Circle K will pilot a touchless autonomous checkout solution in one of its Phoenix locations and plans to add the technology to other store locations. The parent company operates nearly 14,500 convenience stores worldwide.

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Retail TouchPoints

JULY 12, 2022

Amazon has unveiled a new and improved version of its smart shopping cart — called the Dash Cart — and plans to roll out the carts at select Whole Foods Market stores for the first time.

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Payment Services Shopping Marketing Accounting 232

Retail TouchPoints

JULY 21, 2020

Walmart Canada is planning a $3.5 The retailer will invest in features such as advanced notification for customers, improvements in fulfillment center operations to increase speed and trackability and a pilot of micro fulfillment centers located in the backrooms of supercenters. The equivalent in U.S. dollars is $2.58

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Star Miconics

MARCH 1, 2023

Ascent Solutions creates true point-of-sale (POS) software built on the Salesforce platform, complemented by Star Micronics' WebPRNT technology and POS hardware. Ascent Solutions is an exciting enterprise resource planning (ERP) software offering features to help businesses manage their inventory and sales processes.

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Retail TouchPoints

JULY 14, 2023

Nearly half ( 46% ) of retailers surveyed in Retail TouchPoints’ Store Operations Survey noted that they provide mobile POS to associates — and an additional 31% plan to implement the technology this year. It was a $15 million outlet, so if that location could run mobile POS, others could too, and we helped remove those barriers.”

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Payment Services Accessories Point of Sale Store Operations 192

Storis

JANUARY 22, 2024

More than 50% of those surveyed plan or use Generative AI for designing digital ads, writing content, and personalizing marketing. How is your business currently leveraging or planning to leverage AI? Retailers are also offering services within their spaces. Upcoming 2024 releases can be capitalized on. Take Amazon and Shopify.

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Merchant Marverk

AUGUST 10, 2020

Besides its global takeover, one of the things I admire most about Shopify POS is that it’s very upfront about disclosing every component of hardware that its point of sale system works with. Shopify POS is optimized for iPads for in-store selling and iPhones for mobile sales. I’m talking about Shopify , of course.

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Payment Services Merchant Services Finance Point of Sale 61

Retail TouchPoints

NOVEMBER 18, 2021

The first Starbucks Pickup with Amazon Go is located in New York City at 59th Street between Park and Lexington Avenues and offers the full Starbucks menu as well as a curated assortment of food and beverages in an integrated Amazon Go market, including fresh-prepared salads, sandwiches, bakery items and snacks.

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Retail TouchPoints

AUGUST 14, 2023

Seeking to move closer to the goal of cutting its waste footprint in half by 2030, Starbucks has added 12 locations to its 100% reusable operating model. Starbucks also is planning to bring reusability to the drive-thru. Stores in Napa and Petaluma, Calif.

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Returns Payment Services Point of Sale Location 175

Small Biz Trends

APRIL 15, 2021

Besides having a brick-and-mortar shop, going online to offer your products and services comes with lots of opportunities for your business. An eCommerce platform is a software application that helps businesses sell products and services online. This means users don’t have to buy web hosting or install software anywhere.

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Merchant Services Payment Services Drop-Shipping Shipping 122

Retail TouchPoints

JULY 22, 2020

If you’re unfamiliar with the concept of the on-demand economy, it’s this: a business, service or product that allows users to request a physical object, a piece of data or a service, and have that request fulfilled. It’s not enough to give a customer service phone number: customers want to speak to an agent now via chat.

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Payment Services Fulfillment Checkout Shipping 182

Inside Retail

JUNE 28, 2021

As digital-first shopping is here to stay, retailers must invest in connected experiences — and success hinges on frictionless operations. However, collaboration between retail marketers and their commerce and service counterparts is less common, with only about half saying their goals are aligned. And consumers can feel it.

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V Count

MAY 6, 2024

It directly impacts the short-term profitability of the business, creating financial issues that can weigh heavily on the operations. Poor Customer Service : One significant factor that can lead to a decrease in customer retention is poor customer service. This problem isn’t just a minor inconvenience.

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Payment Services Checkout Store Layout Returns 52

I Vend

MARCH 11, 2024

Gross margins help retailers to understand the performance and trends of individual products, and this data informs decisions about product mix, location and stocking levels. Marketing platform – to automate the process of sending out personalised messages, offers, invitations and coupons for customer engagement.

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Point of Sale Payment Services Returns Inventory Management 52

Wiser

DECEMBER 30, 2019

Brands and retailers who do it right are in a great position to make money: fast fulfillment, great service, and happy shoppers. Last-mile delivery is the final stage of the buying process when orders are delivered to customers. Last-mile delivery is the final stage of the buying process when orders are delivered to customers.

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Mass Relators

MAY 26, 2021

On behalf of the 12,000 supermarket pharmacies operated by its member companies, FMI – The Food Industry Association said Wednesday that it applauds the introduction of the bipartisan Pharmacy DIR Reform to Reduce Senior Drug Costs Act. ARLINGTON, Va. —

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RETAIL MANAGEMENT SOFTWARE

OCTOBER 22, 2020

While brick and mortar stores still play a strategic role in this market vertical, online shopping has skyrocketed, and with $294 billion expected in online home furnishing sales by 2022, retail store owners can no longer afford to miss out on the opportunity to ramp up their cross-channel game plans. What is cross-channel retailing?

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Payment Services Drop-Shipping Shipping Point of Sale 61

Merchant Marverk

MARCH 20, 2020

Although there’s no rule or law that says you need to waive cancelation fees or refund down payments right now, there’s a good chance that if you don’t, the customer will not return to your salon once the current crisis is over. Selling gift cards allows clients to buy services now and redeem them later.

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Merchant Services Payment Services Beauty and Health Point of Sale 69

Retalon

AUGUST 14, 2023

The Shortfalls of Traditional Retail Planning in Today’s Omnichannel Environment Many retailers today still rely heavily on traditional planning approaches that were effective in the past but now have major shortcomings in our omnichannel reality. These technologies are transforming retail planning in powerful ways.

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Payment Services Fulfillment Planning Markdowns 41