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Three ways online grocers can win, and retain, customers post-pandemic

Inside Retail

During the Covid-19 pandemic, grocers managed an unprecedented level of online orders for fulfilment via delivery and click-and-collect. Grocers must once again focus on the fundamentals of meeting (or exceeding) customer expectations to ensure they continue to win and retain customers. Did I have a great delivery or pickup experience?

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How RedMart by Lazada is navigating Singapore’s changing grocery market

Inside Retail

RedMart by Lazada, Singapore’s first fully digital grocer, recently released the findings of its latest research into Singaporean grocery shopping and restocking habits. Among the highlights, it revealed that eight out of 10 Singaporeans still prefer shopping online for groceries, even in post-pandemic times.

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FMI laying foundation to make grocers nonfoods destination

Mass Relators

Duffy, who spoke during a recent webinar sponsored by FMI and the Acosta Group, talked about how the association is working to lay the groundwork for grocers to become a destination for nonfoods. From our perspective, it’s really a question of aligning strategically on a plan for retail with our suppliers,” Graham said. “We

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Albertsons Teams with Meta to Reinvent the Digital Circular

Retail TouchPoints

The supermarket ad circular is an age-old marketing tool, albeit one that frequently ends up in the recycling bin. To combat this, along with the rising costs of printing, grocers are increasingly taking their circulars digital, placing them on their websites and apps.

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‘Grocers positioned to be ultimate mealtime solution’

Mass Relators

The analysis suggests grocers are positioned to be the ultimate mealtime solution in that 39% of consumers view retail foodservice as a substitute for a both a home-cooked meal and a restaurant meal.”. To further promote engagement, shoppers emphasized their desire for retailers to highlight nutrition facts and meal ingredients.

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Amazon, H-E-B and Market Basket ranked as top grocers

Mass Relators

CHICAGO — Amazon took the top spot in dunnhumby’s latest ranking of the nation’s top grocery retailers, with H-E-B following in second place and Market Basket leapfrogging three retailers to take the third spot away from Trader Joe’s. Amazon is the top digital grocer followed by (2) Amazon Fresh, (3) Target, (4) Walmart and (5) Sam’s Club.

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Southeastern Grocers to offer telehealth services

Mass Relators

TRxADE Health’s Bonum Health unit has signed a Telemedicine Service Distribution Deal with Southeastern Grocers Inc., Winn-Dixie is committed to promoting low-cost, turn-key, and innovative digital healthcare services across its consumer market. TAMPA, Fla.

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