Retail Customer Experience
JULY 17, 2025
Its the "backbone" of efficient and cost-effective fulfillment centers. "I Retail - Specialty Stores Supply Chain Customer Experience Technology Omnichannel Customer Service Merchandising About Judy Mottl Judy Mottl is editor of Retail Customer Experience and Digital Signage Today.
Inside Retail
SEPTEMBER 13, 2021
Taking share off specialty stores. Pearson sees apparel, homewares and toys as being “destination” categories for Target, where it not only can compete against other value retailers on quality and price, but take market share off of premium specialty stores.
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Retail TouchPoints
AUGUST 24, 2023
We have an Amazon-level warehouse and fulfillment center, and a customer service team that needs to input all of our orders, so there was a lot of backend development that we needed to do in order to connect with TikTok, beyond what smaller sellers need.”
Retail Focus
OCTOBER 25, 2023
The journey of retail formats, as we know them, began with specialty stores, where retailers differentiated themselves through elevated service, expansive inventory, and deep local knowledge. Businesses now prioritize fulfilling customer requests and needs to ensure their long-term sustainability.
VMS
JANUARY 24, 2023
Research Findings Scoring The BHDP team examined the respondent data to identify which collages elicited positive feelings (calm, satisfied, excited, relaxed, fulfilled, stimulated or energized) and which elicited negative feelings (anxious, overwhelmed, unimpressed, bored, drained, frustrated or disappointed). For Part I, please click here.
Retail TouchPoints
SEPTEMBER 15, 2020
of lost margin, and department and specialty stores can recapture 83%, when the returns process is optimized. Optimized systems automate where each product goes based on vendor contracts, the probability of resale and other factors. According to IHL Group data, retailers in the food/drug/mass merchant channel can recapture 70%.
RETAIL MANAGEMENT SOFTWARE
FEBRUARY 10, 2020
While Department stores are the ones to get the highest traffic during Valentine’s Day (36%), followed by discount stores and online shopping (32%), specialty stores are expected to grab 19% of shoppers, whereas local small stores stand at 15% followed by clothing stores and jewelry shops tied at par with 11% of intentions.
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