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Store Reopenings: Why Retailers Must Go Above And Beyond To Bring Shoppers Back

Retail TouchPoints

According to the survey, 35% of consumers will be most comfortable shopping at department stores following the pandemic, whereas only 16%. of consumers say they will feel most comfortable shopping at standalone specialty retail stores. However, these retailers still have ways to draw customers back.

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How Malaysian department store Pavilion is connecting with customers

Inside Retail

In order to fulfil customer demands and win their hearts, we, as retailers, need to understand and cater to their changing behaviour and trends. This means stores providing and recommending what the customer needs, when they need it, with the power of data and AI. The demand for personalised customer experiences has increased.