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Store Reopenings: Why Retailers Must Go Above And Beyond To Bring Shoppers Back

Retail TouchPoints

Shoppers have slowly begun to accept brick-and-mortar’s return: 22% have increased their willingness to set foot into a grocery store or pharmacy since March, according to data from Resonate. Only 24% planned to increase their online grocery orders in June, while 12% are starting to decrease their online grocery usage.

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How Malaysian department store Pavilion is connecting with customers

Inside Retail

In order to fulfil customer demands and win their hearts, we, as retailers, need to understand and cater to their changing behaviour and trends. This means stores providing and recommending what the customer needs, when they need it, with the power of data and AI. The demand for personalised customer experiences has increased.