Retail TouchPoints

NOVEMBER 11, 2021

On the diversity, equity and inclusion front, Stephen Wicks of BlackBusinessList.com and Deborah Biddle, Founder and Chief Consultant of The People Company, will examine the state of how DE&I strategies are executed at the store level. The ins and outs of livestreaming. 16 from 3 to 3:30 p.m. 17 from 1:20 to 2:10 p.m.

Merchant Services 298

Merchant Services Payment Services Consumer Beauty and Health 298

Retail TouchPoints

MAY 18, 2021

Jill Standish: Let’s take the increase in online shopping as an example. There’s absolutely still a place for in-person shopping, although a lot of retail companies are looking at their real estate; if they’re doing more ecommerce, they will want to leverage these assets differently.

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Fulfillment Consumer Returns Shipping 179

Retail TouchPoints

JULY 29, 2020

That means networks must bridge the divide between the store, the data center and HQ, and can support a range of new in-store devices and infrastructures — including corporate and customer WiFi connectivity. This makes clear how radical the impact of digital transformation has been in nearly every industry.

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Payment Services Fulfillment Location Checkout 183

Retail TouchPoints

JULY 14, 2020

To adjust for this volume, we have changed some fulfillment, shipping and customer service capabilities. While we don’t know what the long-term outcome of the crisis is ultimately going to be, we wanted to make our shopping experience as easy as possible. Riley: We have seen a massive increase in online sales, up 5X. and Singapore.

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Checkout Fulfillment Shipping Payment Services 191

Retail TouchPoints

JANUARY 24, 2023

We’re seeing it be a real traffic driver, because people come to sell a product they no longer need or shop the refurbished options, and then stay and shop the rest of the store. IKEA , which already had a resale program in the form of its “As Is” section, expanded in 2022 to include buyback and refurbishment services.

Home Furnishings 272

Home Furnishings Advertising Consumer Customer Experience 272

Retail TouchPoints

FEBRUARY 9, 2022

Many luxury brands communicate their heritage and the promise of an elevated shopping experience via store design: traditional colors, subtle lighting and deep carpets that create a high-end hush. It can be a unique, engaging shopping experience that they can’t do in their main stores.

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Visual Merchandising Location Shipping Shopping 258

Retail TouchPoints

OCTOBER 20, 2020

Traditionally, the physical store has been where people have gone through that shopping experience — finding what works best for them with time on their hands, walking through their favorite store, using their senses of sight and touch to figure out what’s going to work best. You should 100% be doing that right now.”.

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Merchant Services Shopping Consumer Business Communication 149

Retail Next

APRIL 1, 2021

Today, retailers and brands need to support their customers how, when and where they want to shop. Retailers and brands need to support, allow and empower their customers to engage with – and shop – them as the customer wants. Fulfillment. Virtual shopping. Social commerce. Did it affect shopping behavior?

Visual Merchandising 40

Visual Merchandising Home Furnishings Shipping Fulfillment 40

Retail TouchPoints

AUGUST 25, 2020

This applies not just to consumers but to workers returning to retail stores as well. As a result, retailers are focused on removing unnecessary contact from the shopping journey. Retailers should expect that even consumers who have embraced store reopenings early on will also continue the online behaviors they learned during lockdown.

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Payment Services Fulfillment Store Operations Consumer 290

Retail TouchPoints

DECEMBER 21, 2023

BB&B had been in decline over the past few years, fueled in part by an ill-fated foray into private label that began in March 2021 along with store closures and layoffs followed disappointing financial results in August 2022. Among the biggest challengers were Chinese-based discount shopping apps Shein and Temu.

Sporting Goods 291

Sporting Goods Advertising Consumer Apparel 291

Retail Geek

JANUARY 6, 2023

Goodwillfinds.com is an e-commerce site, which sells previously owned merchandise, which has been donated to Goodwill. We cover many of the tactical challenges (onboarding SKUs, product content, fulfillment, and curation), as well as the opportunities of this new “CircularCommerce” space.

Merchant Services 52

Merchant Services Consumer Fashion Marketing 52