Retail TouchPoints

AUGUST 7, 2023

After several years of declines and a host of executive switch-ups (particularly in the CEO role), Wish began a major overhaul of its business (still underway) and launched a marketing blitz to “reintroduce” itself to consumers in August 2022. The trade-off is long shipping times, another thing Wish is working hard to improve.

Merchant Services 206

Merchant Services Drop-Shipping Shipping Payment Services 206

Retail TouchPoints

DECEMBER 7, 2023

ContextLogic , the parent company of discount shopping app Wish , has launched a new third-party logistics service for non-Wish merchants called WishPost Smart Parcel.

Merchant Services 238

Merchant Services Shipping Consumer Shopping 238

Retail TouchPoints

JULY 10, 2023

The company says Quin helps shoppers make better and faster decisions throughout their online or in-store journeys — fulfilling any sophisticated shopping request — ranging from finding available product assortments or recipes that match a whole suite of health- or budget-related constraints — to general health and customer service.

Merchant Services 271

Merchant Services Customer Retention Shipping Marketing 271

Retail TouchPoints

AUGUST 15, 2023

What it didn’t have at that point was a streamlined, intuitive online checkout process — and that quickly became a major hindrance to the company’s DTC expansion plans. “We It was an involved, intense process. Once there’s a certain percentage of fraudulent orders, financial companies [can stop servicing you].”

Checkout 179

Checkout Merchant Services Payment Services Customer Experience 179

Retail TouchPoints

SEPTEMBER 10, 2021

United Parcel Service (UPS) plans to buy Roadie , a delivery platform supporting local same-day delivery across the country. Roadie, which employs drivers using their own vehicles, can encompass shipments that aren’t compatible with UPS processes, such as perishables or items in shopping bags rather than boxes or other shipping containers.

Merchant Services 211

Merchant Services Marketing Shipping Planning 211

Retail TouchPoints

SEPTEMBER 8, 2023

At the same time, many retailers are reporting higher and higher shipping costs, which are affecting profits on their balance sheets. As they begin to address these expectations, many retail IT teams are finding that the process is costly and complex. Today, retailers are finding that too many dials makes the process unmanageable.

Merchant Services 203

Merchant Services Shipping Fulfillment Markdowns 203

Retalon

DECEMBER 8, 2021

Why should retailers care about their Order Fulfillment Process? Order fulfillment may seem like a fairly straightforward process and according to the generic “high-level” definition, it is. In today’s market, putting the right fulfillment system in place gets you a competitive edge.

Merchant Services 41

Merchant Services Fulfillment Drop-Shipping Shipping 41

Retail TouchPoints

SEPTEMBER 8, 2021

A business model that was only possible with their unparalleled investment in the systems and shipping, fulfillment and supply chain infrastructure to support it. grocery market. Emphasized in an article from the New York Times Magazine last fall, Shopify’s key to success has been putting the merchant first. .

Merchant Services 217

Merchant Services Payment Services Fulfillment Shipping 217

Inside Retail

FEBRUARY 1, 2024

Investors cheered the results, sending Amazon shares up as much as 8% in trading after the market close. AWS CEO Andy Jassy in a statement touted the unit’s “continued long-term focus on customers and feature delivery,” citing efforts to incorporate generative AI into many of its services. Google Cloud margin was 9.4

Merchant Services 264

Merchant Services Fulfillment Advertising Shipping 264

Retail TouchPoints

NOVEMBER 4, 2021

A recent report from the payments and shopping service Klarna found that 34% of shoppers actually plan to spend more on gifts this year than last year, with Gen Z ( 57% ) and millennials ( 53% ) more likely than other age groups to expand their budgets. said Pandya. “ However, BNPL is now neck-and-neck with store credit cards at 13%.

Consumer 260

Consumer Merchant Services Payment Services Drop-Shipping 260

Retail TouchPoints

OCTOBER 6, 2022

The Mastercard SpendingPulse measures in-store and online retail sales across all forms of payment, providing a wealth of insights to help merchants refine and optimize their holiday strategies. Customer service, digital experience, personalization and other factors drive that emotional loyalty.”.

Merchant Services 244

Merchant Services Payment Services Promotions Location 244

Retail TouchPoints

OCTOBER 4, 2021

Flexible Payments Will Gain Further Ground. Flexible payments are continuing to gain steam, particularly among younger generations. A survey by Klarna found that 75% of Gen Z, 76% of millennials and 60% of Gen X are looking for more flexible payment options. Big Box Stores Will Take Market Share From Amazon.

Merchant Services 311

Merchant Services Payment Services Fulfillment Promotions 311

Retail TouchPoints

MARCH 24, 2022

Where consumers live has a lot to do with which returns process they prefer. This is a big contributor to consumers’ number one complaint about returns : the label not being included in the shipping box. Retailers that can identify frequent returners can even start to introduce returns shipping charges (or restocking fees) selectively.

Returns 310

Returns Drop-Shipping Merchant Services Shipping 310

Mass Relators

APRIL 20, 2022

SEATTLE — Amazon Prime will soon offer members to get perks like free delivery even when they are shopping from other online merchants. “We Members will have the flexibility to shop from merchants directly, all while enjoying the fast, free delivery, seamless checkout, and easy returns they’ve come to know and love from Amazon.”.

Merchant Services 52

Merchant Services Payment Services ATS Fulfillment 52

Retail TouchPoints

NOVEMBER 12, 2021

It took Shopify merchants nearly 15 years to reach a cumulative GMV of $200 billion. I think a world without independent brands and independent merchants and local stores is a very boring world and a very boring landscape for commerce. It took just 16 months for them to double that figure. What stood out to you in the findings?

Merchant Services 229

Merchant Services Shipping Fulfillment Social Commerce 229

Wiser

OCTOBER 30, 2023

Understanding the dynamics of pricing in the eCommerce landscape is critical for any online merchant. Contrary to popular belief, merchants can secure the Buy Box without necessarily offering the lowest price. The goal is to demonstrate value beyond just price, emphasizing the reliability and quality of your service.

Merchant Services 147

Merchant Services ATS Fulfillment Accounting 147

Inside Retail

AUGUST 22, 2021

The report, commissioned by ShipStation at the end of April this year, is the company’s third annual survey of consumers that seeks to measure the impact of Covid-19 on e-commerce as well as buyers’ changing expectations of shopping, shipping and delivery services.

Shopping 173

Shopping Shipping Merchant Services Consumer 173

Retail TouchPoints

SEPTEMBER 3, 2020

In the wake of COVID-19, returns are receiving serious (and necessary) attention for several key reasons: Retailers are spending more processing returns in stores. Whatever solutions are employed will add cost to a returns process that already cuts into profit margins. Infection Control: Burden Or Benefit?

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Returns Merchant Services Department Stores Shipping 328

365 Retail

APRIL 28, 2021

Fashion brands are pivoting to offer new, value-add delivery services and improved post-purchase experiences to enhance sales, encourage customer loyalty and protect margins, the latest data from parcelLab , the leading operations experience platform, reveals.

Merchant Services 52

Merchant Services Payment Services Fashion Checkout 52

Retail TouchPoints

AUGUST 24, 2023

Now it’s here: first launched in the UK and several Asian markets, TikTok Shop was quietly made available in the U.S. He also said that TikTok “have been really great partners” throughout the process as he and his team encounter challenges or have feedback. in November 2022. Could Content-First TikTok Overtake Product-First Amazon?

Shopping 202

Shopping Merchant Services Fulfillment Social Commerce 202

Retail TouchPoints

JULY 10, 2020

In fact, 2019 showed great progress for e-Commerce to close the gap in total market share of sales compared to brick-and-mortar retail. As well, many unknowns about pending legislation and its effect on merchants around the world can cause some anxiety for those in the industry. Getting Ahead Of Retail Regulations.

Merchant Services 152

Merchant Services Customer Experience Checkout Fulfillment 152

Retail TouchPoints

JUNE 26, 2023

And in 2014, Inditex SA, which owns fast-fashion giant Zara, implemented RFID to effectively track all its products at every step in the process. Brands can include a number of features in a 2D barcode that can help improve and ease access to customer service. alongside a large QR code. A true win-win!

Merchant Services 269

Merchant Services Inventory Management Grocer Customer Experience 269

Retail TouchPoints

JUNE 10, 2020

However, unchecked abuse of returns policies can put a merchant out of business: 54% of the merchants surveyed in a study conducted on behalf of Forter indicated that they lost more than $5 million in revenue each year due to returns abuse. Processing legitimate returns can negatively impact a retailer’s bottom line.

Returns 150

Returns Merchant Services Drop-Shipping Accessories 150

Mass Relators

JULY 27, 2021

Walmart said Wednesday that it will make some of its online, in-store fulfillment, and store pickup technologies available to other businesses through a strategic partnership with Adobe Commerce. The post Walmart to commercialize its technology appeared first on MMR: Mass Market Retailers. BENTONVILLE, Ark.

Merchant Services 98

Merchant Services Fulfillment Checkout Shipping 98

Retail TouchPoints

OCTOBER 15, 2020

The closure of bars and restaurants at the start of the COVID-19 pandemic meant demand at alcoholic beverage merchants, which were designated as essential retailers, spiked just as hard as it did for grocery retailers. Before COVID, ecommerce was part of our service offering but not our primary engagement with our guests.

Management 149

Management Merchant Services Fulfillment Store Operations 149

Small Biz Trends

MAY 31, 2022

One way to use eCommerce to great success is through Fulfillment by Amazon (FBA) and using Amazon arbitrage, which we will explain in more detail here. Kristin: Amazon FBA is fulfillment by Amazon. Afterward, Amazon takes your product and ships it to your customer. So, they are fulfilling all your customer orders instead of you.

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Fulfillment Shipping Merchant Services Wholesale 111

Independent Retailer

NOVEMBER 2, 2021

With only two months left of 2021, retailers should already be looking ahead to the new year for the newest trends, technology, marketing tactics, products, and solutions for improving their business. Crypto Payments Help Deliver a Competitive Advantage. First, up to 40 percent of customers that pay with crypto are new to the merchant.

Merchant Services 96

Merchant Services Payment Services Shipping Wholesale 96

365 Retail

OCTOBER 10, 2022

The merchant sells its array of vaping products direct-to-consumer as well as wholesale via its Shopify-powered website, and from numerous physical retail stores based in Dublin and beyond. Ecirette turned to Brightpearl to streamline and automate its manual processes and support its big picture aims for multichannel expansion.

Merchant Services 52

Merchant Services Fulfillment Shipping Inventory Management 52

Retail Minded

MARCH 31, 2021

It’s not a stretch to say that t oday’s ecommerce market is fraught with fulfilment issues, and t hese widespread errors and delays mean shoppers are missing out on vital deliveries, leading to greater levels of disappointment and mistrust in online shopping. . Online Demand Is Causing Costly Errors . Spilling The Secret Sauce.

Merchant Services 92

Merchant Services Drop-Shipping Fulfillment Shipping 92

365 Retail

NOVEMBER 14, 2022

But the peak season sales market is a competitive one, so getting ahead of the game and understanding your customer’s wants and needs is critical. Bundling’ your products and services together in one package drives customer satisfaction, as they’ll be receiving a better deal overall.

Merchant Services 57

Merchant Services Payment Services Inventory Management Fulfillment 57

Independent Retailer

JANUARY 17, 2023

The wholesale product manufacturer creates, packages, and ships the product out to your customer for you, making this a low maintenance business model. When a retail customer orders an item, the dropshipping company blind ships the item to the customer. Why You Should Drop Ship. Why You Should Drop Ship. back to top.

Wholesale 76

Wholesale Merchant Services Drop-Shipping Payment Services 76

Retail TouchPoints

FEBRUARY 3, 2023

The new year is here; however, the market challenges of 2022 didn’t evaporate with the turning of the calendar. Supply chain issues, inflation and other economic headwinds that resulted from the COVID-19 pandemic and the Russian invasion of Ukraine are still present for merchants. Have a simple checkout process.

Merchant Services 237

Merchant Services Payment Services Marketing Drop-Shipping 237

Retail TouchPoints

JUNE 11, 2020

The intensity of market, shopper and competitive whiplash in the COVID-19 era continues relentlessly — and retailers in all sectors are dealing with the fallout. Only with these insights will pricing and merchant teams successfully be able to navigate assortment, pricing, promotion, and clearance decision-making.

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Management Merchant Services Promotions Fulfillment 136

Retail TouchPoints

JANUARY 11, 2022

Retail TouchPoints recently partnered with Amazon Web Services on a survey of 500 retail and brand executives and found that the vast majority ( 84% ) have incorporated CSR in some way into their business strategies, largely because they think it is the right thing to do ( 72% ). of purchases.

Consumer 311

Consumer Merchant Services Fashion Accounting 311

Retail TouchPoints

DECEMBER 13, 2023

For example, they need to support omnichannel services like BOPIS, ship-from-store and seamless returns. Although the creative aspect is especially important, designers and visual merchandising teams need to work closely with their colleagues in marketing, IT and business strategy to ensure all decisions align with the bigger picture.

Loss Prevention 270

Loss Prevention Visual Merchandising Sporting Goods Store Operations 270

Retail Bound

DECEMBER 9, 2020

Convenience will almost conquer all, however, and 24/7 availability of goods and services has been name checked as the primary perk of online shopping. With the holidays rapidly approaching, a memorable unboxing experience is an opportunity for online retail merchants to enjoy a memorable – and lucrative – festive season.

Merchant Services 52

Merchant Services Shipping Consumer Shopping 52

Hyken

NOVEMBER 19, 2021

This week we feature an article by Devin Pickell, a Growth Marketer at Nextiva. The holiday season is fast approaching, and you’re an online merchant expecting a large volume of orders to come through soon. But while you’re fulfilling orders, it’s imperative that you keep your customers in the loop on channels like email and SMS.

Merchant Services 68

Merchant Services Drop-Shipping Fulfillment Shipping 68