Retail TouchPoints

DECEMBER 18, 2024

The Fresh Market will deploy solutions from VusionGroup across all 166 grocery stores in its fleet next year, adding electronic shelf labels (ESLs), improved inventory management technology and analytics designed to better support in-store merchandising decisions, timing of out-of-stocks and prioritizing waste reduction.

Inventory Management 264

Inventory Management Management Marketing Fulfillment 264

Inside Retail

MARCH 31, 2025

As consumer expectations continue to evolve, fulfilment has emerged as a competitive differentiator in the retail industry. By embracing smarter fulfilment strategies, these retailers differentiate themselves, build stronger customer relationships, and establish a sustainable competitive advantage.

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Fulfillment Inventory Management Customer Experience Consumer 165

Retail TouchPoints

NOVEMBER 22, 2024

Bealls has adopted a workforce management (WFM) platform from Legion Technologies for demand forecasting, automated scheduling, time and attendance tracking and frontline communications across its 650 stores.

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Management Employee Engagement Fulfillment Store Operations 277

Inside Retail

NOVEMBER 27, 2024

To meet these demands and elevate its fulfilment strategy, Freedom partnered with Shippit , ANZ’s leading commerce delivery platform, and Fluent Commerce’s Distributed Order Management System (OMS), Fluent Order Management. Shippit has allowed us to be more agile in our fulfilment, especially in New Zealand,” said Rich.

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Fulfillment Shipping Inventory Management Customer Experience 130

Inside Retail

APRIL 16, 2025

Long before she took the helm as country manager of Anko Philippines, Rachel Turners retail journey began with a childhood steeped in the rhythms of customer service, from making tea for salon patrons and swapping pocket change for comics to learning the nuances of human connection from behind the counter.

Management 191

Management Fulfillment Store Operations Marketing 191

Retail TouchPoints

JANUARY 7, 2025

Given the heightened focus on return policies during this period, it is an opportune time for customer fulfillment leaders to raise awareness within their organizations about a persistent challenge confronting retailers: the rise in retail returns fraud. It requires a coordinated effort across multiple teams.

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Returns Fulfillment Management Finance 279

Inside Retail

OCTOBER 24, 2024

As the Black Friday 2024 shopping frenzy approaches, Australian retailers are gearing up for their biggest challenge yet – managing skyrocketing demand while staying efficient. Whenever we need a more efficient fulfilment solution, ShipStation’s support team is ready with helpful suggestions,” says Jen from Subo. The key to thriving?

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Drop-Shipping Shipping Fulfillment Inventory Management 264

Retail TouchPoints

JUNE 25, 2025

From customer transactions to inventory management, retailers need to be able to manage, integrate and govern their data to make informed decisions that drive growth and profitability. Many vendors are now launching retail-specific data management solutions in response to this demand. billion in 2021 to $40.88 Select a vendor.

Management 162

Management Advertising Inventory Management Customer Experience 162

Inside Retail

MAY 5, 2025

This can lead to inconsistencies in fulfilment and customer experience. Automation-led labour efficiency: Unlike conventional warehouse management systems, DoWarehouse full control of automation, down to the robotics layer. Ferags DoWarehouse platform, combined with automation, manages the entire putaway and picking processes.

Fulfillment 147

Fulfillment Shrinkage Markdowns Inventory Management 147

Inside Retail

JANUARY 6, 2025

And some seven years on, much to the dismay of retailers, it is now starting to shake the tree and become a real force in the market , as Australian shoppers increasingly turn to alternatives to manage the cost-of-living crisis. Amazon announced it posted over $3.1 billion in 2022.

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Fulfillment Shipping Marketing Accessories 240

Retail TouchPoints

MAY 13, 2025

Over the past 18 months, Staples has implemented a Manhattan Associates cloud-native warehouse management solution at nine of its U.S.-based based B2B fulfillment locations, and the retailer plans to deploy the Manhattan Active Warehouse Management (WM) technology at a total of 14 fulfillment centers by the end of 2026.

Fulfillment 147

Fulfillment Management Shipping Wholesale 147

Small Biz Trends

JULY 15, 2025

When managing retail inventory, grasping the crucial features of stock management systems can greatly improve your operations. Mobile access allows for management on-the-go, and seamless integration with other tools boosts efficiency. Each feature offers unique advantages that can streamline your processes.

Management 107

Management Inventory Management Inventory Turnover Fulfillment 107

Retail TouchPoints

FEBRUARY 14, 2025

Results from Retail TouchPoints annual Omnichannel & Fulfillment Survey show that most respondents conduct business through an average of three different channels and for 35% of them, marketplaces are critical to building brand awareness and driving business growth.

Fulfillment 216

Fulfillment Shipping Advertising Management 216

Inside Retail

JULY 3, 2025

In 2025, fulfilment is a balancing act – between speed and cost, convenience and sustainability. The retailers who manage that tension best will earn trust, loyalty, and long-term growth,” he added. Retailers are now weighing up what’s economically sustainable, not just what’s desirable. “In

Returns 234

Returns Drop-Shipping Fulfillment Shipping 234

Small Biz Trends

JULY 13, 2025

When managing retail operations, choosing the right store management software is vital for efficiency and growth. Solutions like Oracle Fusion Cloud Inventory Management provide real-time stock visibility , whereas Cin7 seamlessly integrates e-commerce platforms. Let’s explore each solution further.

Management 99

Management Inventory Management Fulfillment Shipping 99

Retail TouchPoints

DECEMBER 17, 2024

Moreover, customers are paying attention to delivery details (particularly during the holiday season) and will abandon a transaction if fulfillment parameters are unacceptable. Furthermore, the integration of inventory visibility and search reduces the likelihood of stockouts and overselling while enabling seamless cross-channel fulfillment.

Fulfillment 260

Fulfillment Drop-Shipping Customer Experience Shipping 260

Retail TouchPoints

OCTOBER 23, 2024

For retailers, 3P commerce provides the ability to offer an increased selection of products and helps reduce the risks of managing fulfillment — an issue we saw firsthand with recent supply chain disruptions,” said Lou Keyes, CEO of Rithum in comments shared with Retail TouchPoints.

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Consumer Fulfillment Management Accounting 290

Retail TouchPoints

DECEMBER 31, 2024

The number of returns is growing and managing them is critically important to maintaining margins and customer satisfaction. With the growth in ecommerce and higher consumer expectations for convenience, it is essential for retailers to make returns processes as efficient as outbound fulfillment.

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Returns Payment Services Shipping Fulfillment 311

Retail TouchPoints

FEBRUARY 20, 2025

After the purchase is made, Amazon fulfills all Prime-eligible items in the order. Post-purchase, Prime members also can view, manage and track their Buy with Prime orders from their Amazon account on Amazon.com or their Adidas order confirmation email. Once confirmed, theyll finish checkout using one of Adidas’ payment options.

Checkout 216

Checkout Fulfillment Accounting Returns 216

Retail TouchPoints

FEBRUARY 6, 2025

In the words of Paula Mitchell, Digital General Manager, We wanted consumers to think of Freedom not as your mums brand but as your best friends brand. First Step: Expanding the Online Offering Part of the reason for that low number was the fact that the companys website only featured a subset of products and minimal fulfillment capabilities.

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Kiosk Fulfillment Customer Experience Planning 253

Retail TouchPoints

JUNE 25, 2025

Walmart is in the process of deploying AI-powered tools to meet key store associate requirements, including a task management solution that has reduced shift planning times from 90 to 30 minutes.

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Management Apparel Planning Returns 147

Retail TouchPoints

JANUARY 13, 2025

Generative AI has completely reinvented ecommerce, according to Azita Martin, VP and General Manager of Retail & CPG for NVIDIA. This technology is going to change the way we all manage our inventory. Ultimately, this can help retailers improve throughput and fulfill orders faster.

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Customer Experience Marketing Fulfillment Store Operations 290

Small Biz Trends

JUNE 20, 2025

Key Takeaways Streamlined Operations: Etsy Shop Manager simplifies order management and tracking, allowing sellers to fulfill orders efficiently and maintain high customer satisfaction. User-Friendly Dashboard: A centralized dashboard offers a quick overview of critical metrics, simplifying the management of inventory and sales.

Management 97

Management Shopping Jewelry Fulfillment 97

Retail Bound

MARCH 20, 2025

But Kickstarter fulfillment is where many projects run into trouble. If you approach your campaign with a well-planned fulfillment strategy, it will be much easier to keep backers happy, ward off unexpected costs, and set the stage for long-term success. People dont pay much attention to fulfillment when it goes well.

Fulfillment 66

Fulfillment Shipping Planning Accounting 66

Retail TouchPoints

OCTOBER 23, 2024

While being able to physically investigate a product in context is a clear value prop of the brick-and-mortar experience, consumers increasingly see stores as destinations for high-quality service, immersive experiences and activations, and even digital order fulfillment.

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Checkout Clienteling Fulfillment Store Operations 260

Retail TouchPoints

DECEMBER 5, 2024

Associates have to be omnichannel fulfillment specialists. Prepping click-and-collect orders, picking and packing ship-from-store orders, managing store-to-store transfers, etc. — the fulfillment scenarios really are endless. They need to keep track of what’s new, what’s unique to their location and what just went on sale.

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Payment Services Loss Prevention Fulfillment Shipping 275

Retail TouchPoints

OCTOBER 11, 2024

As a result, they are organizing the back-of-house environment in an efficient way that allows them to fulfill orders efficiently and accurately. This ensures that like items are not stored randomly across a warehouse and allows retailers to accurately manage inventory. Vision AI is supporting the retail industry in this way, too.

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Advertising Drop-Shipping Checkout Supermarket 295

Small Biz Trends

JULY 24, 2025

Effective inventory management is essential for any business that aims to thrive. Key Takeaways Implement ABC analysis to prioritize inventory, focusing on top revenue-generating items for efficient management. Utilize inventory management software for real-time tracking and automated alerts, preventing stockouts and excess inventory.

Inventory Management 65

Inventory Management Management Inventory Turnover Shrinkage 65

Retail TouchPoints

JULY 4, 2025

As lines between channels blur, stores are more connected to ecommerce, fulfillment is faster and personalization is improving. Shoppers can change delivery preferences, update contact information or cancel items before fulfillment begins. These gains come from better conversion, lower fulfillment costs and reduced cart abandonment.

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Checkout Payment Services Fulfillment Specialty Retailers 147

Inside Retail

MARCH 17, 2025

Over the past 12 months, we have been building up our selection of products, investing in our operations network, and opening new fulfilment centres, said Anthony Perizzolo, general manager of delivery and supply chain for Amazon Australia.

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Fulfillment Inventory Management Supply Chain Management Apparel 248

Retail Focus

FEBRUARY 1, 2025

Renowned men’s personal care brand, Dr Squatch has achieved international success leading on from its partnership with J&J Global Fulfilment. Thanks to J&Js network of global fulfilment centres, orders are delivered efficiently and timely, with international customers receiving orders 88% quicker.

Fulfillment 148

Fulfillment Customer Retention Shipping Management 148

Retail TouchPoints

JANUARY 9, 2025

They can then create and manage their campaigns for each retailer, as well as access reporting, through their existing Amazon Ads workflows. This streamlined approach allows us to efficiently manage our advertising efforts across multiple retailers, maximizing our reach.

Advertising 306

Advertising Fulfillment Marketing Shopping 306

Small Biz Trends

JULY 22, 2025

Streamlining retail workflow and inventory management is essential for enhancing efficiency and profitability. Diversify suppliers to mitigate supply chain risks and negotiate better terms for improved inventory management and cost efficiency.

Inventory Management 70

Inventory Management Management Inventory Turnover Shrinkage 70

Inside Retail

JULY 1, 2025

The millionth robot was delivered to its fulfilment centre in Chiba, Japan. Our goal as a team is to make those machines as useful and as practical as possible, to give our employees the tools they need to fulfil our customer promise,” he added.

Fulfillment 130

Fulfillment Management ATS Marketing 130

Inside Retail

NOVEMBER 14, 2024

They trust your business to fulfil their purchases on time and in full – and for returns to be convenient. In the intense retail environment, managing inventory effectively is the difference between delighting the customer at those peaks or missing out,” concludes Egglestone.

Fulfillment 130

Fulfillment Returns Customer Experience Inventory Management 130

Small Biz Trends

JULY 14, 2025

When managing inventory across multiple locations, selecting the right software can markedly improve your operational efficiency. For businesses focused on multi-location management , Fishbowl stands out, and Zoho Inventory provides budget-friendly options. Let’s explore these top contenders in detail.

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Inventory Management Location Management Fulfillment 70