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Coles has plan to enhance customer experience through AI

Inside Retail

In addition, the initiative provides intelligence for planning and rostering. “The whole intention behind the operations team’s digital insights journey is to be able to give store teams the right information at the right time to make their jobs easier,” said Coles GM of finance, operations, and sustainability Rich Walker.

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‘Cash or Card?’: Why More Financing Choices Drive Consumers’ Decisions on Which Retailers to Shop

Retail TouchPoints

The Shopper’s Search for Buying Power Offering multiple financing options expands buying power and gives customers more motivation to buy. The study also suggests that as the spend amount goes up, it becomes even more important to the consumer that their preferred financing method is available.

Finance 269
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Regulation is Coming to POS Finance: Why Responsible Lending Will Benefit Retailers

Retail TouchPoints

As economic pressures and living costs surge, more people than ever are considering using point-of-service (POS) finance — such as buy now, pay later and installment loans — to manage their cashflow. It’s clear that there is a consumer-driven need for more flexible finance and smarter buying power. .

Finance 215
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Guarding the Retail Fortress: Cybersecurity Challenges and Network Interruption Risks

Retail TouchPoints

The Evolving Threat Landscape Retailers increasingly rely on digital platforms for sales, inventory management and customer engagement. A network outage can mean lost sales in the short term, as shoppers simply move to another brand for that purchase, or losses in the long term if that customer does not return.

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Walgreens Moves Into Financial Services With Credit Card Launch

Retail TouchPoints

The new cards will be the first in a range of new financial products and services planned by Walgreens. The retailer plans to explore a number of Mastercard solutions including services such as insight and analytics, customer engagement and loyalty, cybersecurity and point-of-sale financing, including installments.

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Buy Now, Pay Later: Risks and Rewards

Retail TouchPoints

Buy now, pay later is short-term financing that allows people to buy everyday items like home goods, electronics and clothes in low to no interest monthly installments — and receive the goods immediately. BNPL financing is relatively easy for retailers to manage. It drives order value. It’s widely available. •

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Hitachi Capital Consumer Finance to rebrand as Novuna next year

A1 Retail

. Hitachi Capital Consumer Finance, a division of Hitachi Capital (UK) PLC, has announced that it will be rebranding under the new trading style of NOVUNA Consumer Finance by April 2022, while Hitachi Personal Finance will become NOVUNA Personal Finance.

Finance 59