Retail TouchPoints

DECEMBER 20, 2023

Why it Matters: In 2023, we saw employee turnover reach record highs. As a result, associate training and engagement came to the forefront. The retailer has built, tested and optimized mobile-based technology to help associates feel equipped, informed and connected to serve customers across all channels.

Advertising

Retail TouchPoints

OCTOBER 31, 2023

Results from Retail TouchPoints’ 2023 Store Operations Survey indicate that hiring and retaining associates, at 70% , and high employee turnover rates, at 67% , are their top challenges. Experts shared six best practices retailers can apply to cultivate a positive and social workplace as the holiday season picks up: 1.

Employee Engagement

Retail TouchPoints

DECEMBER 10, 2024

Employers who focus on mental health foster long-term employee satisfaction and retention, benefiting both workers and the business. boost employee engagement and wellness, even during the high-stress holiday season. With over 293,000 U.S.-based

Employee Engagement

Retail TouchPoints

MAY 27, 2022

Reports show strong employee engagement and a 93% improvement in product knowledge, said Vrålstad. Since the European pilot program, BSH has expanded the training program into the U.S. for associates at several large consumer electronics retailers.

Employee Engagement

Retail TouchPoints

NOVEMBER 4, 2020

Perhaps one of the hardest-hit retail categories during the pandemic has been beauty, a vertical that has relied on customers sampling products and hands-on interactions as part of the in-store experience. and Canada.

Beauty and Health

RETAIL MANAGEMENT SOFTWARE

JUNE 28, 2022

Equip your employees with voice technology that allows them to access real-time information regarding daily store operations, inventory, product expertise, schedules, etc. Retailers should not ignore their employee’s experiences. Send them daily pep talks or messages of encouragement to keep them motivated.

Management

Theatro

OCTOBER 6, 2022

They interact with your customer base daily and understand what processes do and don’t work on the store floor. Invite them to share their insights on how to improve store operations. This is why process automation is vital when seeking to impact employee engagement.

Employee Engagement

Wiser

NOVEMBER 13, 2023

When employees feel genuinely valued, respected, and heard, they not only become champions of their workplace but also enthusiastic promoters of its products and services. This sense of appreciation fosters a deep sense of loyalty and commitment, leading to increased employee engagement and overall organizational success.

Promotions

Inside Retail

JULY 12, 2022

For most, if not all businesses, staffing operations required significant change and reorganisation to manage the pandemic’s immediate impact. The pandemic has clearly exacerbated the need for employee engagement and a sense of community. Build agile supply.

Payment Services

Theatro

APRIL 5, 2023

The retailer wanted to reimagine its customer service and its frontline employee engagement with a modern and accessible solution that would connect its entire team—leadership, groups and individual associates—in real-time. Our goal as company was to refine our productivity,” says Michael Wynn, President from Sunshine Ace Hardware. “We

Employee Engagement

Mass Relators

JUNE 20, 2022

Simonsen joined Dollar General in 2013, and has held roles in store operations, procurement, pricing, business analytics and merchandising planning. Mary Beth Hawthorne has joined Dollar General as vice president of store operations for the Northeast region.

Promotions

Mass Relators

MAY 31, 2022

Simonsen joined Dollar General in 2013, and has since held roles of increasing responsibility in store operations, procurement, pricing, business analytics, and merchandising planning. Mary Beth Hawthorne has joined Dollar General as vice president of store operations for the northeast region.

Promotions

Theatro

MAY 19, 2022

.” It was critical to store success that managers and coworkers could connect with each other from anywhere in the store to maintain satisfactory customer service and to execute important daily store operations.

Store Operations

Theatro

DECEMBER 20, 2023

It’s not just about cutting-edge technology but also about nurturing each customer relationship to uncover innovative solutions that add value to their employees and store operations.

Employee Engagement

Retail Gazette

MARCH 28, 2025

Below youll find five key strategies for mastering operational efficiency in UK retail, and the ways in which Orquests powerful solutions are leading the charge. Navigating the omnichannel challenge with AI-driven workforce management The rise of omnichannel shopping has placed unprecedented demands on store operations.

Customer Experience

Mass Relators

MARCH 31, 2024

In this role, she will continue to support DG’s store operations team, which now encompasses more than 20,000 retail stores including pOpshelf and Mexico. . — Dollar General has promoted 18 executives to new roles at the company. Leslie Allen Leslie Allen has been promoted to senior vice president, human resources.

Promotions

Theatro

MAY 4, 2020

A number of industry experts have commented that we’ve seen the equivalent of three years’ worth of store operations’ evolution in the span of the last 6 weeks. A weekly leadership call, recorded to share with those both on- and off-shift, can work wonders to reinforce core values and reassure employees that things are under control.

Shipping

Theatro

JANUARY 27, 2025

Retail Innovation Centers GenAI and Theatro Leading the Way As the retail landscape evolves, Theatro is leading the charge in applying GenAI to drive operational efficiency and improve employee performance.

Loss Prevention