Retail TouchPoints
DECEMBER 20, 2023
Why it Matters: In 2023, we saw employee turnover reach record highs. As a result, associate training and engagement came to the forefront. The retailer has built, tested and optimized mobile-based technology to help associates feel equipped, informed and connected to serve customers across all channels. Its Community of Gen Zers 3.
Retail TouchPoints
OCTOBER 31, 2023
Additionally, the extended holiday season — with more consumers doing their shopping prior to the traditional peak selling season’s start on Black Friday — is likely encouraging some retailers to rely less on holiday hires and more on their existing staff. Put managers front and center.
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RETAIL MANAGEMENT SOFTWARE
JUNE 28, 2022
Equip your employees with voice technology that allows them to access real-time information regarding daily store operations, inventory, product expertise, schedules, etc. Retailers should not ignore their employee’s experiences. Send them daily pep talks or messages of encouragement to keep them motivated.
Wiser
NOVEMBER 13, 2023
A well-informed associate can offer personalized advice, contribute to a pleasant shopping experience, and influence purchasing decisions. However, the journey toward effective employee advocacy demands a thoughtful strategy. Apple An example of successful store associate advocacy can be seen in Apple Stores.
Mass Relators
MARCH 31, 2024
In this role, she will continue to support DG’s store operations team, which now encompasses more than 20,000 retail stores including pOpshelf and Mexico. . — Dollar General has promoted 18 executives to new roles at the company. Leslie Allen Leslie Allen has been promoted to senior vice president, human resources.
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