Theatro

APRIL 25, 2022

Therefore, C-Store brands that invest in improving the in-store shopping experience and streamlining online ordering and curbside pickup processes can emerge as notable competitors to quick-service restaurants while increasing sales and deepening customer loyalty. . Team’s need to use unreliable and costly walkie-talkies.

Employee Engagement 98

Employee Engagement Fulfillment Customer Experience Management 98

Inside Retail

AUGUST 14, 2023

But in a race to the bottom are we creating a battlefield that will only encourage consumers to shop around and switch? Think about how you are connecting your customer experience to reward and recognition, learning and development and performance management. Price and value are at the forefront of everyone’s minds.

Customer Experience 130

Customer Experience Employee Engagement Marketing Management 130

Retail TouchPoints

MARCH 3, 2023

According to McKinsey , it yields 20% higher customer-satisfaction rates, boosts sales-conversion rates by 10% to 15%, and enables an increase of 20% to 30% in employee engagement. They can go a long way with an ability to shop what you see. Loyalty program integration throughout the customer journey.

Consumer 225

Consumer Customer Experience Fulfillment Employee Engagement 225

Inside Retail

FEBRUARY 9, 2022

Despite most shops being closed, retail sales rose 11 per cent during lockdown, largely because people didn’t have much else to spend money on. There’s growing awareness of the importance of employer brand, and the connection between engaged, productive staff and business outcomes.

Payment Services 130

Payment Services Employee Engagement Beauty and Health Customer Experience 130

Retail TouchPoints

MARCH 21, 2022

5G can Drive Consumer Engagement. 5G is expected to be a powerful catalyst to disrupt retail operations, from optimizing warehouses and supply chain management to transforming the in-store customer experience through personalization and product engagement.

Payment Services 251

Payment Services Checkout Supply Chain Management Customer Experience 251

Retail TouchPoints

JULY 6, 2020

In essential positions, where employees work at grocery stores, pharmacies or health care facilities, these individuals put themselves at risk daily simply through continued public contact rather than staying safe at home. It’s easy to put aside employee engagement initiatives during this time, particularly in the face of steep budget cuts.

Employee Engagement 149

Employee Engagement Customer Experience Returns ATS 149

Retail Focus

NOVEMBER 24, 2021

They’ll expose the damaging impact that failing to ‘close the gap’ between HQ and frontline staff can bring, in terms of low staff morale, engagement and failed customer relationships – backed by some fascinating testimony from the frontline, courtesy of group of shop floor employees who won’t hold back when it comes to sharing their views. .

Employee Engagement 130

Employee Engagement Management Shopping ATS 130

Theatro

OCTOBER 6, 2022

Frontline employees are vital to a retailer’s operation. The quality of a customer’s experience is directly related to the level of employee engagement. This is clearly a perfect storm directly impacting employee engagement and customer experience across all retailers.

Employee Engagement 52

Employee Engagement Customer Experience Checkout Management 52

Retail Focus

JANUARY 10, 2022

Despite the explosion of online shopping and the ability to derive data from multiple sources and touchpoints, including e-commerce, POS and reward schemes, businesses must achieve an advanced level of data maturity before they can begin to convert their data into valuable insights.

Employee Engagement 244

Employee Engagement Supermarket Location Management 244

Retail TouchPoints

DECEMBER 20, 2023

Challenging an Established Category Episode title: “Why Babylist is Designing Shopping Experiences for the Entire Family” Guest: Natalie Gordon, Founder and CEO, Babylist About the Episode: When Natalie Gordon started Babylist, she wanted to provide the knowledge, guidance and support she was seeking when pregnant with her first child.

Advertising 229

Advertising Store Operations Merchant Services Wholesale 229

365 Retail

MAY 26, 2022

Bakery shop owner discussing financial report with poor figures with sad shop assistant. 85% of retail managers also reported an increase in mental health problems among their teams and more than half (54%) said team members have experienced issues that they felt ill-equipped to deal with.

Planning 104

Planning Employee Engagement Finance Supermarket 104

Inside Retail

APRIL 13, 2022

Instead, allow them the time they need to complete the course to fully understand the teaching and transfer that to skills on the shop floor. Download: 3 Sales Coaching Tips for Busy Retail Managers. Is your goal to improve employee engagement? Eliminate your roadblocks.

Employee Engagement 130

Employee Engagement Accounting Promotions Management 130

I Vend

DECEMBER 13, 2022

Shopping activity is up, and consumers are buying goods they wouldn’t normally purchase during the rest of the year. Increase employee engagement by 20-30%. Loyalty management system data enables retailers to build deeper relationships and greater loyalty, by creating truly personalised promotions.

Promotions 95

Promotions Employee Engagement Checkout Returns 95

Cisco Retail

MARCH 8, 2022

Many are still investing in health and safety measures for their employees while managing supply chain bottlenecks. These developments have also created pressure on employees to work in conditions that put their physical and emotional health at risk. They also decrease employee engagement and satisfaction and increase turnover.

Employee Engagement 93

Employee Engagement Management Location Customer Experience 93

Retail TouchPoints

JUNE 27, 2022

And as consumer discretionary spending continues to grow , retailers and brands around the world are exploring new ways to capitalize on the next wave of in-person shopping and experiences. Implementing an in-store incentive program for your employees allows them to invest in their jobs as they would with long-term careers.

Advertising 254

Advertising Employee Engagement Consumer Marketing 254

Retail TouchPoints

OCTOBER 14, 2021

Ecommerce fraud exploded during the COVID-19 pandemic as online shopping gave cybercriminals more targets. Customers ultimately seemed to understand that cyberattacks such as that one are difficult to entirely prevent and continued shopping at Target. Employees are one of the most important parts of a company’s security equation.

Accounting 182

Accounting Employee Engagement Consumer Shopping 182

Inside Retail

NOVEMBER 1, 2021

But we’ve managed to keep forward momentum on that, which is good. We’ve been working hard on transparency and trust, our employee engagement scores and buy-in is up and up and all that is important to driving change. But buying and shopping are not the same thing and shopping is a recreational experience.

Checkout 246

Checkout Visual Merchandising Shopping Employee Engagement 246

Inside Retail

JANUARY 28, 2024

At the 2024 National Retail Federation annual conference, Marc Benioff, CEO of Salesforce, stated that he believed AI and similar tech advancements would only be able to mutually enhance the shopping experience for the consumer and benefit the retail workers as well.

Payment Services 130

Payment Services Planning Finance Apparel 130

Mass Relators

MARCH 31, 2024

In this role, Connolly will assist with all aspects of securities disclosure and compliance, as well as NYSE listing compliance, corporate governance, management of DG’s Board and its committees. Vichidvongsa joined DG in 2008 and most recently served as vice president, divisional merchandise manager over DG’s health and beauty.

Promotions 52

Promotions Merchant Services Planning Beauty and Health 52

Inside Retail

MAY 19, 2022

This week, we shine a spotlight on Anthony Tripodo, commercial manager at Coles Media. I’m currently working as the commercial manager in the newly forming Coles Media Centre of Excellence Team. Describe a regular day for you at work. The team is being created to deliver stronger media campaigns for our supplier partners.

Supermarket 130

Supermarket Management Marketing Employee Engagement 130

365 Retail

OCTOBER 5, 2021

Spanish fashion retailer, Desigual , has increased employee engagement and streamlined operational efficiencies in partnership with YOOBIC , the digital workplace solution for frontline teams. Desigual is an international fashion brand that was established in Barcelona in 1984.

Customer Experience 52

Customer Experience Visual Merchandising Point of Sale Employee Engagement 52

365 Retail

NOVEMBER 24, 2021

They’ll expose the damaging impact that failing to ‘close the gap’ between HQ and frontline staff can bring, in terms of low staff morale, engagement and failed customer relationships – backed by some fascinating testimony from the frontline, courtesy of group of shop floor employees who won’t hold back when it comes to sharing their views. .

Employee Engagement 52

Employee Engagement Management Shopping ATS 52

Wiser

JULY 25, 2022

Improving your sales team management. Automation allows your sales team more leeway to focus on their individual talents, leading to higher employee engagement, better consumer relationships, and eventually more overall sales. Studies show that consumers respond better to meaningful human interactions while shopping.

Employee Engagement 148

Employee Engagement Target Market Consumer Management 148

RETAIL MANAGEMENT SOFTWARE

JUNE 28, 2022

But modern store employees need real-time solutions to adapt to ever-changing environments. Retail employees are increasingly stretched, whether it’s customer data at their fingertips to personalize the experience or tools to manage new forms of payment such as curbside pickup. What is retail workforce management?

Management 76

Management Payment Services Employee Engagement Store Operations 76

365 Retail

DECEMBER 7, 2021

UK retailers, facing a perfect storm of challenges including labour shortages, intense hiring competition and heavier employee workloads, are prioritising investment in digital workplace tools to support their frontline employees and enhance the customer experience. And the evidence to support this adoption is overwhelming.

Employee Engagement 52

Employee Engagement Planning Customer Experience Consumer 52

Retail TouchPoints

MAY 28, 2020

Empathy in particular is becoming more central as C-level executives try to maintain customer trust, employee engagement and shareholder value — even as their businesses struggle. “Great leaders have always demonstrated these qualities, but now they’re needed in mega doses,” Kurtz explained.

Planning 141

Planning Employee Engagement Consumer Customer Experience 141

Theatro

AUGUST 4, 2021

Typical in-store communication between associates and management is often a multi-step process that reduces productivity and leads to poor customer service. Of course, for seasoned team members, in-store experts or managers, assisting customers with basic requests or nuanced questions might feel like second nature.

Management 52

Management Customer Experience Employee Engagement Consumer 52

Theatro

AUGUST 4, 2021

Typical in-store communication between associates and management is often a multi-step process that reduces productivity and leads to poor customer service. Of course, for seasoned team members, in-store experts or managers, assisting customers with basic requests or nuanced questions might feel like second nature.

Management 52

Management Customer Experience Employee Engagement Consumer 52

Theatro

AUGUST 4, 2021

Typical in-store communication between associates and management is often a multi-step process that reduces productivity and leads to poor customer service. Of course, for seasoned team members, in-store experts or managers, assisting customers with basic requests or nuanced questions might feel like second nature.

Management 52

Management Customer Experience Employee Engagement Consumer 52

Retail TouchPoints

NOVEMBER 21, 2022

Leaders need to pay particular attention to managers, who play an outsized role in frontline retail: McKinsey data shows that managers are significantly more likely to leave their position (63%) than non-managers (36%). It takes time and effort to communicate and build those lasting relationships between employees and employers.

Customer Experience 295

Customer Experience Employee Engagement Management Consumer 295

Inside Retail

MAY 29, 2021

Manage compliance for streamlined employee experience. One of the most important touchpoints an employee has with their employer is when and how they get paid. Ensuring they are paid accurately, on time, every time is key to employee engagement. Focus on learning and development.

Employee Engagement 259

Employee Engagement Fulfillment Management Location 259

A1 Retail

MARCH 21, 2023

Included in the top eight cutting-edge tech featured as part of the Start-Up Safari are: Artificial Intelligence (AI) powered online fit technologies Two solutions dedicated to solving the online shopping size and fit conundrum have been shortlisted for the Start-Up Safari.

ATS 59

ATS Employee Engagement Fashion Customer Experience 59

Indigo 9 Digital

MARCH 11, 2022

After telling Chick-fil-A employees what happened Daryl Howard, a Chick-fil-A Manager, quickly sprang into action and began working on the veteran’s car. The Ritz Carlton believes the key to customer engagement is employee engagement. When employees are fully engaged and empowered customers reap the benefits.

Customer Experience 52

Customer Experience Loss Prevention Employee Engagement Wholesale 52

365 Retail

MARCH 21, 2023

Included in the top eight cutting-edge tech featured as part of the Start-Up Safari are: Artificial Intelligence (AI) powered online fit technologies Two solutions dedicated to solving the online shopping size and fit conundrum have been shortlisted for the Start-Up Safari.

ATS 52

ATS Employee Engagement Fashion Customer Experience 52

Hyken

MAY 4, 2023

With the rise of online shopping and e-commerce, consumers increasingly turn to chat and email-based tools to contact companies with questions, concerns, and complaints. Clear roles and responsibilities also aid in resource management, allowing for the allocation of tasks based on team members’ strengths and capabilities.

Customer Experience 52

Customer Experience Customer Retention Promotions Employee Engagement 52

Retail TouchPoints

JULY 7, 2023

Brands like The Body Shop sell aluminum refillable bottles and have rolled out refilling stations at many stores around the world. We need to better integrate sustainability and end-of-life management into our products and designs. With the U.S.’s

Employee Engagement 214

Employee Engagement Consumer Point of Sale Management 214