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How C-Stores can fuel customer loyalty with truly convenient in-store and curbside services

Theatro

Therefore, C-Store brands that invest in improving the in-store shopping experience and streamlining online ordering and curbside pickup processes can emerge as notable competitors to quick-service restaurants while increasing sales and deepening customer loyalty. . Fragmented communications, disjointed workflows, and ill-informed teams.

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Transforming Retail Experiences Through Digital Signage

Retail TouchPoints

This could be a billboard or advertisement on the street, the look and feel of a storefront design, or the physical and digital displays within a shop. They even influence how employees engage with customers and deliver value. Retailers Rethink Spaces, Blurring the Line Between Shopping and Advertising Studies show that U.S.

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Personalization that Consumers Expect Post-Pandemic

Retail TouchPoints

According to McKinsey , it yields 20% higher customer-satisfaction rates, boosts sales-conversion rates by 10% to 15%, and enables an increase of 20% to 30% in employee engagement. They can go a long way with an ability to shop what you see. Loyalty program integration throughout the customer journey. Advanced customer support.

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6 Keys to Empowering Store Associates During the Holiday Season

Retail TouchPoints

Additionally, the extended holiday season — with more consumers doing their shopping prior to the traditional peak selling season’s start on Black Friday — is likely encouraging some retailers to rely less on holiday hires and more on their existing staff. Put managers front and center. Train early and train often.

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E-commerce teams: The unseen keys to success

Inside Retail

Despite most shops being closed, retail sales rose 11 per cent during lockdown, largely because people didn’t have much else to spend money on. There’s growing awareness of the importance of employer brand, and the connection between engaged, productive staff and business outcomes.

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Why US retailers are walking back their DEI efforts and what the future holds

Inside Retail

This affects our 130,000 members, many of whom regularly shop at Tractor Supply,” he said. This perspective overlooks the long-term benefits of diverse and inclusive workplaces, such as increased innovation, better decision-making, and higher employee engagement as well as sustainable profitability,” she said.

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How Retail Workers Can Be Leveraged as Effective Brand Influencers

Retail TouchPoints

And as consumer discretionary spending continues to grow , retailers and brands around the world are exploring new ways to capitalize on the next wave of in-person shopping and experiences. Implementing an in-store incentive program for your employees allows them to invest in their jobs as they would with long-term careers. Conclusion.