Retail TouchPoints
DECEMBER 20, 2021
Consumer habits changed drastically last year as people went online to shop. According to McKinsey , 75% of consumers tried a new shopping behavior due to economic pressure, store closings and changing priorities, and the data we are seeing internally shows 50% of shoppers now intend to shop both in-store and online. That’s more than double the historical average.
Inside Retail
DECEMBER 21, 2021
Australians are tipped to spend $4 billion on Boxing Day this year – a premium on last year’s expectations of $2.6 billion – according to predictions from Commonwealth Bank. The main driver of the excess spending, according to CBA executive general manager of everyday banking Kate Crous, are shoppers not wanting to pay full price after two years of pandemic has left them wanting to make their money go further.
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Retail Focus
DECEMBER 21, 2021
Barker and Stonehouse have teamed up with Fenwick to open its first in-store concept spaces in the Fenwick’s Newcastle and Bentalls Kingston department stores. The Newcastle concept store will span 10,000 square feet while the Bentalls space will be slightly smaller. Barker and Stonehouse managing director James Barker said: “This is a different way of trading for us, but then retail has changed markedly in the past five years, and particularly in the past two.
Retail Wire
DECEMBER 20, 2021
With hours-long lines at many COVID testing facilities, many are looking for home testing kits before joining family and friends for holiday gatherings, but consumers are reporting that the kits are out of stock at local stores and online suppliers are not promising delivery for most kits until after Christmas.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Retail TouchPoints
DECEMBER 22, 2021
A fleet of fully autonomous delivery robots that carry food and retail items have debuted at the Cincinnati/Northern Kentucky International Airport (CVG). Passengers can use their mobile devices to order contactless deliveries to their location in the airport’s Concourse B from select retail stores operated by Paradies Lagardère. Customers receive status updates on their phone and a unique QR code that can be scanned by the robot’s top camera, to open its secure compartment and retrieve their it
Inside Retail
DECEMBER 20, 2021
From Burberry and Dolce & Gabbana to Nike, major fashion brands in recent months have been embracing NFTs and now, small Australian businesses will be given support to explore virtual fashion, thanks to a new FashTech Lab program from the Australian Fashion Council (AFC). “Many fashion brands are hesitant to adopt a digital design workflow as their current practices are expensive to transition away from.
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Retail Wire
DECEMBER 21, 2021
According to insiders, Nordstrom has hired the business consultancy AlixPartners to help consider a spin-off of the company’s off-price Nordstrom Rack chain. Management has recently expressed discontent with Rack’s performance and failure to recover from the pandemic downturn, pointing to a merchandising mix short on the number of top brands customers have grown to expect at Nordstrom.
Retail TouchPoints
DECEMBER 22, 2021
By all accounts, the pandemic was a boon to ecommerce. A McKinsey Report noted that lockdown orders crammed a decade’s worth of ecommerce growth into just 10 months. More people began shopping online, and all shoppers purchased a wider range of product categories that way ( Instacart turned a profit thanks to the public’s general desire for contactless shopping).
Inside Retail
DECEMBER 21, 2021
Heartbroken by the disappearance of her cat, Filipino IT specialist and blogger Sophie* decided to use her Facebook Ads account to appeal to anyone in her local area who might have seen it. Just two days later her bank account had been emptied and Facebook was sending her a demand for further advertising it served after her debit card charge bounced and before her campaign was cancelled.
Retail Focus
DECEMBER 21, 2021
Canadian fashion and lifestyle brand Frank and Oak expands its footprint in Asia with the opening of its first Experience Store in Shanghai, China on 1st December. Located at Tai Koo Li mall in downtown Shanghai, the new Frank and Oak Experience Store was designed by Montreal-born Sacha Silva, who has been pioneering sustainable design and construction in China for more than 20 years.
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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.
Retail Wire
DECEMBER 23, 2021
Late Wednesday afternoon, a Prada store on Chicago’s Gold Coast was targeted by thieves and, 10 minute later, robbers hit a Hermes store on the same street, spraying the security guard with mace. As of today, no suspects have been taken into custody.
Retail TouchPoints
DECEMBER 21, 2021
Throughout the 2010s, brick-and-mortar retailers worked hard to keep up with the evolving consumer landscape. Then COVID-19 arrived and accelerated the rate of change, challenging stores even more to keep up. With the worst of the pandemic mostly coming to an end, the changes are more pronounced than expected. Before, people came to the store, looked at and selected items, purchased them and left.
Inside Retail
DECEMBER 20, 2021
Woolies chief executive Brad Banducci has penned an open letter to Australian pharmacists outlining the supermarket group’s plans for Australian Pharmaceutical Industries , should it win out over rival Wesfarmers. The letter, which appeared in Pharmacy Daily on Monday , comes after Wesfarmers’ boss Rob Scott said many pharmacists find the overlap between products sold across Woolworths’ stores and many pharmacies uncomfortable , and could lead to issues.
Tokinomo
DECEMBER 21, 2021
Customers are demanding more from retailers and brands. The pandemic, the increase in online shopping, and the omnichannel options available showed customers that there is a better, more convenient way to shop. However, shoppers are not only looking for convenience, they are also looking for an entertaining and personalized shopping experience.
Speaker: Jay Black, Senior Account Executive
Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an
Retail Wire
DECEMBER 23, 2021
According to tracking by Coresight Research, for the first time in five years, retail store openings and closings may have reached equilibrium in 2021. In recent years, retail chains have been purging underperforming stores, especially in 2020 when operators rushed to cut costs in response to the rages of the pandemic. The comeback in 2021 may, therefore, but a temporary counteraction, but some chains, like Wayfair, are exhibiting signs that they will expand their physical presence next year as
Retail TouchPoints
DECEMBER 21, 2021
Ahold Delhaize ’s online retailer operating in the Benelux countries, bol.com , has taken a majority stake in delivery company Cycloon. With its national network of bicycle couriers and postal delivery staff, Cycloon delivers mail and packages to thousands of customers throughout the Netherlands, employing 600 people with physical, mental or psychological barriers to participation in the labor market.
Inside Retail
DECEMBER 20, 2021
Christmas has always been the major peak season for many retailers, but like so many other parts of business operations, the festive season has been impacted by significant changes since Covid hit, some of which may be permanent. If you cast your mind back to 2019, Christmas was business as usual. “E-commerce was on a steady rise. People were shopping in stores and Black Friday, Cyber Monday were becoming successful sale events on those specific days.
Nvidia
DECEMBER 20, 2021
Meet the electric vehicle that’s truly future-proof. Electric-automaker NIO took the wraps off its fifth mass-production model, the ET5, during NIO Day 2021 last week. The mid-size sedan borrows from its luxury and performance predecessors for an intelligent vehicle that’s as agile as it is comfortable. Its AI features are powered by the NIO Adam supercomputer , built on four NVIDIA DRIVE Orin systems-on-a-chip (SoC).
Advertiser: ZoomInfo
Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr
Retail Wire
DECEMBER 23, 2021
A survey of USA Today’s rundown of Christmas Eve hours as posted by major retail chains reveals that operators are trying to take advantage of the tendency for last-minute holiday shopping without going to extreme lengths. Most commonly, chains will be open Dec. 24th until 5:00 or 6:00 pm, although there are many exceptions. For example, Target stores will stay open until 8:00 pm, GameStop until 9:00 pm and Ross Stores until 10:00 pm.
Retail TouchPoints
DECEMBER 24, 2021
Pandemic-era dining ushered in new elements of a night out. Masks, pop-up tents on outdoor sidewalks, extra space between fellow diners and touchless service quickly became the norm for food service. At the same time, restaurant owners adopted new processes that allowed them to continue to serve customers during the pandemic. But with restrictions easing and some diners eager to get back to the way things were, do restaurateurs abandon these innovations?
Inside Retail
DECEMBER 19, 2021
McDonald’s reopens its first Australian store with a flashback to the 1970s. It was the Yagoona outlet in Sydney that brought the Golden Arches to these shores and on Friday 17 December, the memory of those days was revived with limited time retro pricing on the menu. Celebrating 50 years since the very first Macca’s opened its doors in December 1971, the new McDonald’s Yagoona reduced the Hamburger to its original 20 cents for two hours.
Cisco Retail
DECEMBER 22, 2021
5G adoption is causing mobile networks to grow at unprecedented rates. This brings with it significant new business opportunities but can also increase the complexity and cost of deployment and operations. An intelligent, programmable network enables communication service providers to take advantage of the growth that 5G offers while streamlining their operations to maximize return on investment.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Retail Wire
DECEMBER 23, 2021
The founder and CEO of the Union Square Hospitality Group, which runs Gramercy Tavern and Union Square Cafe in NYC as well as Anchovy Social in Washington, D.C., says the company will require all customers who want to eat inside to show proof of having received a COVID-19 booster shot. The company is asking all staff to get their boosters within 30 days.
Retail TouchPoints
DECEMBER 23, 2021
Design for retail experiences is a hot topic of conversation, especially as shoppers return to stores for the holiday season, still under the influence of a COVID pandemic. An EY study in August 2020, How Will Brands Adapt to a More Cautious Customer , found that 65% of consumers say they will be more aware of hygiene and cleanliness and 52% will look to use contactless payments to avoid touching things.
Inside Retail
DECEMBER 20, 2021
Chemist Warehouse has been accused of inflating product prices across the Black Friday weekend, signalling ‘savings’ which were actually higher than the standard prices advertised before and after the shopping event. According to a report by consumer advocate Choice, at least three products saw prices a collective 38 per cent higher than their ‘regular’ price – a wooden bath brush, a pack of 1000 fish oil tablets, and Blackmores calcium and magnesium tablets.
Cisco Retail
DECEMBER 23, 2021
Happy holidays, everyone! We’re spreading good cheer and gratitude in the #CiscoCert community on social media all season long. I’ve been with the Learning and Certifications program for over 20 years, and what truly motivates me are the many stories we hear about how certifications and training improve the lives of Cisco IT professionals.
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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.
Retail Wire
DECEMBER 23, 2021
In a Washington Post survey of 1,058 U.S. internet users how much they trust a selection of companies and services to responsibly handle their “personal information and data on your Internet activity,” Amazon and Google fared best, receiving a “trust a great deal/a good amount” rating from 53 percent and 48 percent of respondents, respectively.
Retail TouchPoints
DECEMBER 22, 2021
Best Buy is working with online sourcing platform RangeMe to help it discover and work with a more diverse range of suppliers. The partnership builds on the retailer’s commitment to spend at least $1.2 billion with Black, Indigenous and people of color (BIPOC) and diverse businesses by 2025 to increase representation in the tech industry. Some of the retailer’s efforts include: Providing advice and product feedback to emerging BIPOC companies; Helping BIPOC businesses deal with sourcing question
Inside Retail
DECEMBER 21, 2021
Global beauty company Deciem is spreading some Christmas cheer with a publication dedicated entirely to good news. Deciem commissioned Portland-based positive news media company, Good Good Good (GGG) to create a custom issue for the brand. “We wanted to bring some good news at the end of a year that has been hard for so many,” Nicola Kilner, Deciem CEO and co-founder, told Inside Retail.
Cisco Retail
DECEMBER 22, 2021
Out-Of-Office Automatic Reply. What a great feature, right? A short out-of-office email that goes out automatically to anyone who sends you a message while you are away for a period of time. It notifies the sender that you are away and may not respond until you return. Your out-of-office message usually provides important information such as: Return date.
Advertiser: FourKites
Direct Store Delivery, or DSD, is a common practice among global suppliers and retailers – like PepsiCo, Frito Lay, CVS, and Dollar General – and its popularity is growing, with the global DSD market expected to reach $1.19 trillion by 2027. Download this eBook for exclusive insights into direct store deliveries, challenges, benefits, and future trends.
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