Retail Dive

MAY 10, 2021

The category was on the rise, but the pandemic drove exponential growth. Retailers must now navigate how to sustain momentum in the years ahead.

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Retail Focus

MAY 11, 2021

In support of the capital’s creatives thriving through the pandemic, Westfield London and Westfield Stratford City are hosting social media brands that originated as side hustles in 2020 to support small business as non-essential retail re-opens. With over 85,000 online businesses created since the start of the pandemic* and nearly three quarters (74%) of consumers wanting to see retailers adapt to their local areas, Westfield has brought the online offline to provide shoppers with a one-of-a-ki

Accessories 317

Accessories Fashion Boutique Consumer 317

Retail TouchPoints

MAY 11, 2021

It’s becoming increasingly clear that returns have costs that go well beyond the financial. Each year in the U.S., 5 billion pounds of returned goods end up in landfills and 15 million metric tons of carbon dioxide are emitted in the transportation of returns, according to research conducted by reverse logistics solution provider Optoro. Two trends are now converging to make the ecological problems of returns something that retailers can no longer ignore.

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Returns Consumer Shopping Accounting 312

Inside Retail

MAY 9, 2021

Customers in Greater Sydney shopping instore will no longer be required to wear masks, despite the fact the ‘missing link’ case has yet to be found, according to NSW Health. In an announcement revealing the extension of most of the city’s restrictions, NSW Health said as of Monday 10th, shoppers are no longer required to wear face masks – though public-facing retail staff must continue to do so.

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Shopping ATS 264

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Hyken

MAY 11, 2021

Applying the Velocity Mindset in Customer Service. How Empathy Accelerates Great Customer Experience. Shep Hyken interviews Ron Karr, CEO of Karr Associates, Inc. and author of The Velocity Mindset. They discuss the impact of empathy in delivering customer-focused service. . Top Takeaways: . Often in customer service, we tend to put self-imposed limitations that get in the way of delivering great experiences to our customers and slows down the process.

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Customer Experience 143

Retail Focus

MAY 11, 2021

Wren Kitchens , the fastest growing retailer on UK high streets as recognised by The Telegraph, has expanded its presence across the country with the opening of its 105th showroom at Durham City Retail Park. The former B&M unit has been completely transformed over a three-month period and has created 21 new jobs in the community including kitchen designers, managers and home surveyors.

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Management Planning ATS 299

Inside Retail

MAY 11, 2021

Brazilian flip-flop brand Havaianas is releasing its first collection of NFTs (non-fungible tokens) as it continues to invest in becoming a digital-first brand. . The nearly 60-year-old brand has commissioned a series of five digital artworks by the Brazilian artist and longtime Havaianas collaborator Adhemas Batista that will be auctioned off as NFTs on Wednesday, May 12.

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Fulfillment Planning Management ATS 257

Nvidia

MAY 11, 2021

GeForce NOW ensures your favorite games are automatically up to date, avoiding game updates and patches. Simply login, click PLAY, and enjoy an optimal cloud gaming experience. Here’s an overview on how the service keeps your library game ready at all times. Updating Games for All GeForce NOW Members. When a gamer downloads an update on their PC, all that matters is their individual download.

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ATS 140

Retail Focus

MAY 11, 2021

This summer, Selfridges will offer a wedding experience for couples looking for a non-traditional ceremony in a venue like no other. Over the last year, restrictions around ceremonies and receptions have halted or postponed over 150,000 couples’ plans – that’s over 60% of the number of weddings scheduled to happen in 2020. Newly engaged couples are struggling to find wedding venues, booked up far in advance.?

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Accessories Customer Experience Shopping Planning 299

Retail TouchPoints

MAY 11, 2021

L Brands will separate Bath & Body Works and Victoria’s Secret into two independent, public companies. The company initially looked into selling Victoria’s Secret, which led to discussions with “multiple potential buyers,” but this move was ultimately rejected in favor of the separation. L Brands expects each retailer to benefit from having its own distinct strategic and management focus, enabling each to follow operational and growth priorities based on their specific operating and financia

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Planning Marketing Management Store Operations 283

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Inside Retail

MAY 12, 2021

Federal treasurer Josh Frydenberg has handed down a national budget worth billions of dollars with a focus on boosting the country’s digital economy, reskilling Australians for the jobs of the future, and on providing more cash for Aussies to spend through tax breaks. But, after a year of comparatively strong economic recovery, how do the new measures stack up for the retail industry?

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Consumer Location Management Shopping 253

Hyken

MAY 12, 2021

During my live presentations, there is a part of my speech where I talk about Moments of Magic. These are positive experiences we create for our customers, including our internal customers, also known as our fellow employees. (If you’ve been following my work, you already knew that.). In the speech, I’ll ask audience members to share an example of when they created that experience.

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Returns Management ATS 136

Retail Focus

MAY 14, 2021

Shaftesbury announces the launch of a one-off installation at the M·A·C global flagship store on Carnaby Street to celebrate the forthcoming collection; The Disney Cruella Collection by M·A·C. The unique installation will include an exterior wrap of the store, bathed in Cruella’s style, and the store interior will be transformed too, giving customers a taste of the all-new live-action feature film about the rebellious early days of one of cinemas most notorious – and notoriously fashionable – vi

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ATS Returns Fashion Management 236

Retail TouchPoints

MAY 12, 2021

You read that right — luxurious scents priced at upwards of $7,000 are part of the ultra-luxe offering from the high-end Amaffi Perfume House , which opened its doors on New York’s iconic Billionaire’s Row on 57 th Street in April 2021. A relative newcomer, Amaffi was founded just six years ago in Switzerland and operates stores in London and Moscow, in addition to the New York flagship.

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Clienteling Location ATS 278

Speaker: Jay Black, Senior Account Executive

Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an

Shopping

Inside Retail

MAY 13, 2021

Global Retail Brands Australia (GRBA) is making an aggressive push into the home furnishings market with the launch of a new brand, House – Bed & Bath. The brand builds on GRBA’s House cooking, dining and entertaining stores with the introduction of bed linen, bath and living ranges. A new concept store opens at Doncaster Westfield shopping centre today, the first of two to open in Victoria this month, with more than 50 additional sites selected as part of a national roll-out.

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Home Furnishings Planning Customer Experience Marketing 246

Talking Retail

MAY 10, 2021

Mars Petcare is rolling out a temporary pack design for its Dreamies cat treats range to support the LGBT Foundation, as part of its commitment to the LGBT+ community and their mental health. The design features the LGBT Foundation logo, their helpline number and the Pride rainbow, supported by in-store POS and digital advertising. The. This story continues at Mars Petcare supports LGBT+ community with Dreamies pack design.

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Advertising ATS 134

Retail Focus

MAY 14, 2021

Dazzling blooms and stunning floral landscapes take root as the Macy’s Flower Show ® brings a floral celebration of fortitude to Macy’s flagship store at Herald Square in New York. Give. Love. Bloom. will enchant floral aficionados as they explore over-the-top gardens both inside the flagship’s main floor, balcony level and famed windows and this year for the first time-ever with a special presentation at Herald Square Park.

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Fashion Boutique Outdoor ATS 214

Retail TouchPoints

MAY 12, 2021

Tanger Outlets will do its part to keep the planet livable by installing urban beehives on the roofs of six of its U.S. locations by the end of June, in partnership with Alvéole. At each site, the shopping mall operator will curate center-specific workshops designed to educate retailers, shoppers and communities about the benefits of urban beehives, along with its commitment to sustainability.

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ATS Location Management Consumer 264

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

Promotions

Inside Retail

MAY 12, 2021

Expanding its partnership with IMG, Australia’s buy now pay later leader Afterpay will serve as the presenting sponsor at New York Fashion Week this September. The firm already acts as the title rights sponsor of Australia Fashion Week , which is also run by IMG, and will use this opportunity to support American designers and the US fashion industry.

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Fashion Consumer ATS 246

Cisco Retail

MAY 14, 2021

Secure Endpoint offers more as shown in new Forrester Wave report. At the publishing of the previous Q3 2019 Forrester Wave report for Endpoint Security Suites, Secure Endpoint was lauded as one of the least obtrusive security products to end-user productivity. Now, per Forrester’s Q2 2021 report , Cisco has increased its market presence to the next level and has moved upward from a Contender to a Strong Performer , well poised to break into the nearby Leader category for the next Wave report bu

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Talking Retail

MAY 10, 2021

Shopper confidence has risen to its highest level in the last five years, driven by the further easing of lockdown restrictions, a sharp decline in Covid-19 cases and the rapid rollout of the vaccination programme, says industry analyst IGD. Results for April from its shopper confidence index show shoppers increasingly focused on quality and ‘trading-up’, This story continues at Consumer confidence rises to highest level in five years.

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Consumer ATS 130

Retail TouchPoints

MAY 12, 2021

Amazon has issued a $1 billion sustainability-focused bond as part of its new Sustainable Bond Framework , designed to stimulate investment in and fund a variety of social and environmental projects, including renewable energy, clean transportation, sustainable buildings, affordable housing and socioeconomic advancement and empowerment. For investors, bond issues like these present an easy way to boost their sustainability profile.

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ATS Consumer 264

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Inside Retail

MAY 12, 2021

Stronger spending intentions on COVID-hit sectors reflect broad economic recovery and base effects, according to combined CommBank and Google data for March. Australian households’ spending intentions for travel, entertainment and home-buying jumped in March 2021 as the economy extended its recovery from the COVID pandemic, the Commonwealth Bank Household Spending Intentions (HSI) series showed.

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Cisco Retail

MAY 14, 2021

It is commonly said that there are only two types of companies – those that know they’ve been compromised and those that don’t. Cyber risk is no longer confined to the four walls of an organization. This is making protection much harder. Employees are working remotely from company-issued and personally owned devices. They are using applications that reside in the cloud as well as in the corporate data center.

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Management Marketing ATS 130

Talking Retail

MAY 12, 2021

Nisa partners across the UK are introducing the symbol group’s latest Meal for Tonight promotion, which enables consumers to serve up a taste of the orient for less. The mix and match event launches in stores today (12 May) and features a choice of Co-op vegetable stir fry bag; Mixed Vegetable, Rainbow Vegetable, Mushroom or. This story continues at Nisa partners provide consumers with a taste of the orient for less.

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Consumer Promotions ATS 129

Retail TouchPoints

MAY 12, 2021

The effects of the pandemic have left many consumers feeling powerless over their social lives, work lives, and their ability to shop and dine out safely. However, physical spaces can refuel consumer confidence through in-person physical experiences, according to a survey of more than 1,000 U.S. adults conducted by Big Red Rooster, a JLL company , and ENGINE Insights.

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Consumer Shopping ATS 264

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

Management

Inside Retail

MAY 10, 2021

On Thursday, Ikea will be launching a limited edition 10-piece clothing and accessories range in Australia, both online and in-stores. Could this be a publicity stunt or the beginnings of the Swedish furniture giant expanding into a lifestyle brand? . Ikea’s Efterträda collection debuted in Japan last year, then was released in Singapore, Thailand and South Korea, featuring t-shirts, hoodies, towels, water bottles, tote bags and key rings, adorned with the Ikea logo.

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Apparel Fast Fashion Fashion Accessories 246

Hyken

MAY 10, 2021

Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. 8 Ways to Win Customer Loyalty With Streamlined Customer Support by Samuel O’Brien. (CustomerThink) How do you, as a business owner, introduce processes and initiatives to streamline your customer support in order to win over your customers?

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Customer Experience Promotions ATS 126

A1 Retail

MAY 11, 2021

The first phase of Mercato Metropolitano’s 17,500 sq ft site at Elephant Park is set to open later this month. A 3,900 sq ft trademark delicatessen and café space will open adjacent to the Walworth Library and Southwark Heritage Centre, where they will form the western portion of the overall site. The deli will sell a full array of artisanal and sustainable products – including cured meats, cheeses, and breads, while the café will have ethical coffees and teas on the menu, alongside sweet and sa

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Shipping Location Marketing ATS 126

Retail TouchPoints

MAY 10, 2021

PacSun has named Alfred Chang and Mike Relich as its new Co-CEOs, and promoted PacSun Chief Brand Officer Brieane Olson to President of the specialty retailer. Chang is currently President of PacSun, and Relich had been serving as Interim CEO of PSEB Group, which owns PacSun and Eddie Bauer. Chang, Relich and Olson will assume their new positions on June 1, 2021, following the expected completion of the sale of PSEB’s sale of Eddie Bauer to Authentic Brands Group and SPARC group.

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Specialty Retailers Finance Promotions Marketing 264

Advertiser: FourKites

Direct Store Delivery, or DSD, is a common practice among global suppliers and retailers – like PepsiCo, Frito Lay, CVS, and Dollar General – and its popularity is growing, with the global DSD market expected to reach $1.19 trillion by 2027. Download this eBook for exclusive insights into direct store deliveries, challenges, benefits, and future trends.

Marketing