Retail Focus

NOVEMBER 26, 2024

The influencer marketing industry was priced at £21 billion in 2024 and is projected to rise to £25 billion pounds by the close of 2024. Consumers commonly invest in the product recommendations of their chosen influencer; others are turned away by what they deem inauthentic content. In the run-up to Christmas and in the digital age of the investigative consumer, Somebody Digital reveals how brands and consumers alike can cut through the noise to uncover genuine, impactful influence.

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Promotions Consumer Advertising Marketing 246

Retail Wire

NOVEMBER 26, 2024

Zoom also projects a strong earnings report at the end of the current fourth quarter.

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ATS 243

Retail TouchPoints

NOVEMBER 26, 2024

Walmart , the world’s largest retailer, is rolling back a number of its diversity, equity and inclusion (DEI) initiatives, multiple sources report. The backtrack is wide-ranging and includes : A decision not to renew the operation of an equity racial center set up in 2020; Pulling out of the Human Rights Campaign’s LGBTQ+ rights index; No longer giving priority treatment to suppliers based on race or gender; Stopping the usage of the terms “DEI” and “LatinX” in its commun

Marketing 278

Marketing Consumer Store Operations 278

Inside Retail

NOVEMBER 25, 2024

Chatime Australia and its executive is facing penalties due to the underpayment of employees at 19 stores across Sydney and Melbourne. The Federal Circuit and Family Court has imposed $120,960 penalty against Chatime Australia and $11,880 against the bubble tea chain franchisor’s MD Chen Zhao for the offence. The Fair Work Ombudsman said that the company paid its employees flat rates as low as $7.59 to $24.30 per hour.

Accounting 264

Accounting Management ATS 264

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

Customer Experience

Retail Gazette

NOVEMBER 26, 2024

Reviving Asda’s fortunes could take three to five years, according to Allan Leighton, the supermarket’s former CEO who has returned to drive its turnaround efforts. Speaking with The Guardian , Leighton, who took over the role from Lord Stuart Rose yesterday (25 November), said his initial priority would be to “restore Asda’s DNA”, including making improvements to price and availability, and hiring a new CEO.

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Grocer Supermarket Returns Customer Experience 116

Retail Focus

NOVEMBER 27, 2024

There is no escaping the subject of sustainability, with retailers under increasing pressure to implement changes to make them into a more planet friendly operation. Of course, this is much easier said than done, with “going green” not something that can be done overnight and instead requires careful thought and planning. While there are some more obvious steps retailers can take to bolster sustainability such as switching plastic-based bags for paper alternatives and putting in place product re

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Promotions Fashion Consumer Marketing 289

Inside Retail

NOVEMBER 28, 2024

Toys ‘R’ Us said its sales grew in the October quarter and expects further growth in the holiday trading period. The toy retailer’s sales during the three months ended October surged 168 per cent, or by $329,000, from the previous quarter, driven by its e-commerce performance. It also noted that Riot continued to perform well and expects the brand’s revenue to accelerate in the coming quarters. “With our streamlined operations and strong inventory position heading

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Tokinomo

NOVEMBER 28, 2024

In-store retail media has evolved into a critical tool for engaging customers at the point of purchase. In today’s digital-first world, where e-commerce dominates, the physical store remains a vital touchpoint for brands to connect with shoppers in immersive and memorable ways. From dynamic digital displays to voice-activated promotions, in-store media bridges the gap between digital innovations and tangible experiences, offering a unique opportunity to influence purchasing decisions in real-tim

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Advertising Promotions Consumer ATS 130

Retail Focus

NOVEMBER 29, 2024

Merry Hill has announced that Footasylum, the leading streetwear retailer, has launched its upsized store at the centre, tripling its footprint. Combining its existing unit with the adjacent space, Footasylum has expanded its presence at Merry Hill from 3,000 to 10,000 sq ft. The upsized store introduces innovative features, including a mobile payment system that speeds up checkout, new digital screens, and a refreshed fit-out.

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Checkout Apparel Location Management 297

Retail TouchPoints

NOVEMBER 29, 2024

For the last half decade, U.S. and European retailers have observed – and, often, participated in – the social-commerce explosion happening in China and elsewhere in the Asia-Pacific region (APAC) while wondering if, when, and to what extent the same thing would happen at home. The “if” and “when” are now clear. TikTok, Instagram, YouTube and others have enabled in-app purchasing during videos and livestreams (the most popular flavor of social commerce in APAC) that WeChat, Taobao, Douvin and ot

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Social Commerce Beauty and Health Payment Services Consumer 278

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AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran

Inside Retail

NOVEMBER 27, 2024

Australian retailers forecast a $69.7 billion boost in the lead up to Christmas, expecting this coming trading season will be “more essential than ever.” The Australian Retailers Association (ARA) and American Express Small Retail Index shows that 44 per cent of small retailers are expecting sales to be slightly up or significantly up from last year.

ATS 277

ATS 277

Retail Wire

NOVEMBER 26, 2024

Warren Buffett's Berkshire Hathaway Group has purchased a huge stake in Domino's Pizza, and the investor's reasons for the purchase may be surprising.

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Retail Focus

NOVEMBER 28, 2024

UK retailers are expected to see a boost in footfall on Black Friday (29 Nov 2024), with the lure of discounts unlocking pent-up post-payday spending, after many shoppers held back on purchasing in October in order to bag Black Friday deals, according to the latest data from RetailNext , the leading analytics solution for bricks-and-mortar retailers.

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Advertising Promotions Consumer Shopping 130

Retail TouchPoints

NOVEMBER 27, 2024

With retail sales bouncing around as the UK economy chugs along, marketers in the sector are seeking the best way to keep their customers happy and prevent them from spending their money in another store. They have good reason to fear a fall in retention — savvy shoppers are scouting around for the best deals , so it’s no wonder building loyalty may seem harder than ever.

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Consumer Marketing Promotions Customer Experience 277

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Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

Management

Inside Retail

NOVEMBER 24, 2024

Furniture and homewares retailer Koala Living has been fined $56,340 for misleading customers about their rights to remedies for faulty products. The ACCC previously issued Koala Living with three infringement notices after many consumers complained the company had wrongly stated their rights. The company said the remedies were limited to a 72-hour period or the period of the manufacturer’s warranty, and that it could choose the type of remedy for minor and major faults.

Consumer 264

Consumer Finance 264

Retail Gazette

NOVEMBER 28, 2024

The longstanding, and so far unsuccessful search for Asda’s new CEO could receive a shot in the arm following the return of former chief Allan Leighton as its new executive chair this week. Leighton, who during his tenure as helmed the turnaround of Asda from the brink of insolvency to its £6.7bn sale to Walmart in in 1999, told The Guardian that one of his top priorities was filling the role.

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Returns Supermarket Customer Experience Promotions 116

Retail Focus

NOVEMBER 27, 2024

In busy work environments, time is often wasted searching for tools and equipment. Misplaced or disorganised tools can slow down productivity and lead to frustration among employees. Foam shadow boards offer a simple yet highly effective solution to this problem, enabling businesses to maintain order, reduce downtime, and enhance overall efficiency.

Accounting 130

Accounting Point of Sale Location Returns 130

Retail TouchPoints

NOVEMBER 26, 2024

The decision to close all its stores in 2020 could have been seen as a rare failure for beloved childrenswear brand Hanna Andersson. But instead, the 40 -year-old company turned its new digital-first status into an opportunity to enhance the customer experience by: Transitioning store managers into online personal shoppers who offer one-on-one shopping and styling advice; Leveraging its newly honed ecommerce chops to launch a resale marketplace that has made Hanna Andersson the most resold child

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Boutique Apparel Customer Experience Shopping 289

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

Finance

Inside Retail

NOVEMBER 25, 2024

Recently, I have been examining what I call ‘The Invisible Enemy’ facing Australian and global retailers. This pervasive, almost intangible force is dismantling the traditional pillars of retail with alarming speed. Once, we knew our competitors. They were visible in malls, high streets, shopping centres, or online marketplaces. But today, the competitive landscape has dramatically shifted, and traditional retailers find themselves grappling with an enemy they can no longer see or predict.

Fast Fashion 246

Fast Fashion Fashion Consumer Marketing 246

Retail Gazette

NOVEMBER 25, 2024

AO has raised its full-year forecast once again, driven by a significant increase in both profits and sales during the first half of the year. For the six months ending 30 September 2024, the electricals retailer saw a 30% rise in adjusted profit before tax, reaching £17m, while total revenues climbed 6% to £512m. Operating profits grew by 11%, and B2C retail revenues saw a 13% increase, totalling £382m.

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Planning Returns Shopping ATS 111

Retail Wire

NOVEMBER 29, 2024

Thanksgiving saw U.S. consumers spending freely.

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Consumer Shopping 299

Retail TouchPoints

NOVEMBER 28, 2024

As the holiday shopping season approaches, retailers face increased pressure to facilitate a seamless and secure shopping experience. This is an opportunity to not only capture share of wallet but also build lasting customer loyalty and trust. Payments technology is central to the shopping experience. Innovations like biometrics and tap-to-pay have transformed how, when and where consumers shop.

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Payment Services Merchant Services Shopping Checkout 298

Advertiser: ZoomInfo

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Marketing

Inside Retail

NOVEMBER 27, 2024

Webjet is facing legal proceedings for allegedly misrepresenting the minimum price of airfares on its app, email marketing, and social media posts. The Australian Competition and Consumer Commission (ACCC) launched the legal action in the Federal Court against Webjet for displaying “flights from $X” statements but omitting its compulsory service fee and booking price guarantee fee in the advertised prices between November 2018 and November 2023.

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Payment Services Advertising Consumer Marketing 264

Retail Gazette

NOVEMBER 26, 2024

Asda has brought back its former CEO Allan Leighton as its executive chair, succeeding Lord Stuart Rose, in a bid to turn around the struggling chain. Leighton helmed Asda from 1996 to 2001 and is credited with turning around the struggling chain, alongside current M&S chair Archie Norman – pulling the grocer from the brink of insolvency to orchestrating its bumper £6.7bn sale to Walmart in 1999.

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Supermarket Returns Grocer Fashion 105

Retail Wire

NOVEMBER 26, 2024

The recalled dog treats are being sold in 19 states.

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Retail TouchPoints

NOVEMBER 25, 2024

Macy’s reported preliminary earnings for its Q3 2024, which ended Nov. 2, 2024, but has delayed the full release of results while it investigates an incident in which it appears an employee hid millions of dollars of expenses for nearly three years. The irregularity was uncovered as the retailer was preparing its financial statements for the current quarter.

Accounting 279

Accounting Promotions Location Management 279

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Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.

Fulfillment

Inside Retail

NOVEMBER 28, 2024

Privately held French luxury skincare brand Clarins has opened its first direct-to-consumer (DTC) store in Australia and New Zealand after 70 years in the game. Jerome Bellony, managing director of Clarins Australia and New Zealand, spoke with Inside Retail about entering a new era in how the business connects with customers. He explained how the brand’s new store in Sydney’s QVB building is a space where beauty meets innovation and the values that have defined Clarins for the past seven decades

Boutique 246

Boutique Customer Experience Planning Consumer 246

Retail Gazette

NOVEMBER 24, 2024

UK shoppers plan to spend a total of £2.05bn on secondhand gifts over this festive season as pre-loved rises in popularity, new research from Vinted and Retail Economics has found. Sales of pre-loved gifts are forecast to make up 10.2% of the total nation’s Christmas gift market this year, with the category particularly popular among those aged 18-45.

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Consumer Shopping Planning Marketing 110

A1 Retail

NOVEMBER 27, 2024

Liverpool ONE is set to have its busiest Christmas in five years, with record numbers of visitors predicted during the festive period. Europe’s leading retail and entertainment destination is expecting over four million visitors in the run up to Christmas, with the boost in visitors anticipated to top records since before the COVID-19 pandemic. Liverpool ONE is forecasting a 7% year-on-year increase in sales by the end of 2024, while footfall is expected to be 3% higher than 2023.

ATS 104

ATS 104

Retail TouchPoints

NOVEMBER 25, 2024

An “overwhelming majority” of workers at a Whole Foods Market in Philadelphia have filed a petition with the National Labor Relations Board (NLRB) to hold a union election. A statement from the proposed union, the United Food and Commercial Workers (UFCW) Local 1776 , said: “No one should have to beg for fair compensation and better working conditions while working for one of the most profitable organic grocers in the world!

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Grocer Supermarket Marketing Store Operations 267

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