Retail TouchPoints
JANUARY 31, 2025
At their very core, brick-and-mortar stores are meant to be the physical manifestation of a brand a distillation of its promise and the experience it aims to create for shoppers and associates alike. Now, as new marketing and advertising formats venture further into the store, store teams must work more thoughtfully to ensure these touch points are intentionally integrated into their designs.
Retail Gazette
JANUARY 28, 2025
Shoppers across the UK are expressing growing concerns over the impact of the governments recent Budget, with many fearing job losses and price increases in the retail sector. New research by the Retail Technology Show (RTS) found 62% of consumers worry that rising labour costs, triggered by National Insurance and National Minimum Wage hikes, will lead to fewer staff in stores.
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Inside Retail
JANUARY 27, 2025
We expect 2025 to be a pivotal year for the development of AI, with many GenAI projects seeing deployment, predicts advisory firm Coresight Research. At this point, any retail executive worth their salt is aware of the rising value, monetary and otherwise, of integrating artificial intelligence into their business operations. More specifically, generative AI (GenAI) enables machines to create original content, including text, images, music and computer code, and agentic AI, which enables softwar
Retail Focus
JANUARY 31, 2025
The Visual Merchandising and Display Show returns to London on 9th and 10th April 2025 , offering a two-day showcase of the latest innovations, trends, and solutions for retail professionals. Taking place at the Business Design Centre , just two minutes from Angel station and well-connected to major transport hubs, this highly anticipated event combines accessibility, education, and inspirationall with free entry.
Speaker: Jason Cottrell and Gireesh Sahukar
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Tokinomo
JANUARY 27, 2025
Millennials are reaching middle age, and baby boomers are retiring. Enter Gen Z and Gen Alpha, the customers of tomorrow. These digitally native generations are reshaping the retail landscape with their unique preferences, values, and behaviors. How can brands effectively connect with them while maintaining their appeal across all generations?
Retail TouchPoints
JANUARY 29, 2025
In the highly competitive world of retail and ecommerce, brands must deliver personalized and relevant customer experiences to stay ahead. Tailoring product descriptions, marketing campaigns and customer service to align with varying consumer preferences across regions and languages not only increases conversion rates but also drives trust and credibility, thereby building long-term customer loyalty.
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Retail Focus
JANUARY 29, 2025
Railpen, one of the largest pension managers in the UK, has announced Caledonia Park, its premium designer outlet village in Scotland, has experienced a record-breaking year for sales and performance. The destination introduced seven new brands and secured a series of long-term renewals, demonstrating the success of Railpens strategic asset management.
Retail Gazette
JANUARY 29, 2025
Lidl has been granted permission by a High Court to open its very first pub in Northern Ireland. The German grocery giant will be able to go ahead with its plans to launch the pub inside its Dundonald store, based near Belfast, after a judge dismissed an appeal raised by another trader. During the ruling on Monday (27 January), Mr Justice Colton said he saw “no good reason for refusing the application” The discounter’s proposals involve opening a pub, seating roughly 45 custome
Retail TouchPoints
JANUARY 29, 2025
The problem of counterfeit products remains, paradoxically, both enormous and under the radar. One big reason: given how widespread, global and (by necessity) publicity-averse its practitioners are, its difficult to put an exact price tag on the costs of counterfeiting. Difficult, but not impossible. John Ferdinand, who heads the anti-counterfeiting team at intellectual property (IP) management firm Marks & Clerk , said that in the European Union (EU) alone, the apparel industry loses approx
Inside Retail
JANUARY 26, 2025
Kogan has returned to strong top-line growth in the fiscal first half, which was fuelled by solid holiday sales. The company reported gross sales of $492.5 million during the July-December period, a 10.3 per cent increase year-on-year. Revenue also grew 9.9 per cent to $272.7 million. On the bottom line, gross profit rose 18.3 per cent to $106 million and adjusted EBITDA improved 17.5 per cent to $25.3 million.
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AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
Retail Focus
JANUARY 29, 2025
El Departamento has created Fake Gods’ first flagship store in central Madrid. Inspired by a contemporary reinterpretation of the Garden of Eden, this store merges digital, physical, and symbolic elements. Technological materials, immersive design and biblical narrative transform the space into the brand’s new meeting point for its growing community.
Retail Gazette
JANUARY 29, 2025
Morrisons boss Rami Baitih said its been a year urgent reinvigoration as the supermarket reported its strongest quarter since the start of 2021. The chief executive noted that the grocer had made positive progressive against its turnaround strategy as it grew market share and made switching gains from its competitors. The supermarket reported a 4.1% rise in group like-for-like sales to 15.3bn in the year to 27 October, as fourth quarter sales climbed 4.9% to 3.8bn.
Retail TouchPoints
JANUARY 31, 2025
Costco has raised the salary for most store employees to $30 per hour, according to reporting by Bloomberg and other media outlets. The pay raises, which will take effect in March, apply to the warehouse club retailers non-union locations. The company will add $1 per hour at the top end of its pay scale to reach $30 , and $0.50 per hour at the bottom, raising these wages to $20 per hour.
Inside Retail
JANUARY 28, 2025
Long-running Australian fashion labels Millers and Noni B are to be closed down after the receivers of parent company Mosaic Brands failed to find a buyer. About 930 staff will lose their jobs. Today’s announcement means all Mosaic brands will be closed, none of them of sufficient interest to attract a white knight investor to ensure their survival.
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Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
Retail Wire
JANUARY 29, 2025
Burger King is offering a steep discount on its fan-favorite goodies.
Retail Gazette
JANUARY 28, 2025
Charles Tyrwhitt founder Nick Wheeler has blamed the Labour Partys anti-business policies for his decision to curb investment in the UK. The businessman, who launched the menswear retailer 38 years ago, said policies like the National Insurance changes and minimum wage increases have pushed him to focus on expanding overseas instead. Wheeler criticised Labours economic stance, particularly comments by Chancellor Rachel Reeves claiming the party is friendly to business.
Retail TouchPoints
JANUARY 29, 2025
California supermarket chain Stater Bros. is rolling out an AI-powered ordering solution from Afresh in the produce department at all 169 of its stores following a successful pilot. By replacing its previous manual ordering process, Stater Bros. will be able to reduce overstock, prevent excess inventory from sitting in the backroom and ensure the sales floor remains freshly stocked.
Inside Retail
JANUARY 28, 2025
Adore Beautys earnings more than doubled in the fiscal first half, which management says reflects the early phase of the companys growth strategy. The companys earnings before interest and taxes (EBIT) for the six months ended December 31 jumped 118 per cent to $2.7 million. Earnings before interest, taxes, depreciation, and amortization (EBITDA) rose 94 per cent to $4.6 million.
Speaker: David Worrell, CFO, Author & Speaker
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
Retail Minded
JANUARY 30, 2025
Retail crime isnt just about stolen goods its a serious threat that can disrupt daily operations, impact employees and alienate customers. For independent store owners, these challenges ripple through the business, creating hurdles that go far beyond the financial losses of theft and making it harder to stay competitive in an already tough market. Unpacking The Hidden Costs When retailers think about the impact of crime, their first thought is often the monetary loss tied to stolen inventory.
Retail Gazette
JANUARY 31, 2025
Poundlands managing director Austin Cooke has left the discount chain less than two weeks after ex-boss Barry Williams returned to the helm, Retail Gazette has learnt. Cooke, who stepped down this week, took over from Williams in September 2023 when he moved across to manage the retailers parent company Pepco’s operations in Europe. Williams is currently overseeing a “comprehensive assessment” of Poundland and its sister chain Dealz in the Republic of Ireland.
Retail TouchPoints
JANUARY 29, 2025
Following the debut of a line of adaptive womens underwear in 2024, Primark has expanded its offerings of clothing for disabled people into womenswear, menswear, underwear and nightwear. The retailer worked with designer Victoria Jenkins, founder of the Unhidden brand and a leading advocate for disability inclusion, to create 49 options that include features such as magnetic zips, pockets with tube access, belts attached at the side seam and extra-large pockets for devices.
Inside Retail
JANUARY 29, 2025
The shareholders of both Sigma Healthcare and Chemist Warehouse approved the two companies’ merger during separate meetings on Wednesday. The second meeting, of about 40 Chemist Warehouse shareholders and franchisees in Melbourne, ended at 6.16pm with overwhelming approval. At the earlier meeting, more than 97 per cent of Sigma proxies voted in favour of the deal, surpassing the regulatory requirement of at least a 75 per cent approval rate.
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AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Retail Focus
JANUARY 31, 2025
Angel, a British brand, proudly introduces the Angel 20K, a market-shifting reusable and rechargeable vaping device offering up to 20,000 puffs with 2 x 12ml pre-filled pods, all at an incredible 11.99 RRP. With the Angel 20K, vapers can now save up to 70% compared to traditional 2400-puff devices, enjoying superior flavour and unmatched convenience.
Retail Gazette
JANUARY 26, 2025
WHSmith is in talks to sell its high street stores, more than two centuries after it opened its first shop in London. The retailer , known for its stationery, books, and newsstands, confirmed on Saturday (25 January) that it is exploring potential strategic options for its 500 high street stores, including a potential sale. In recent years, WH Smith has increasingly focused its efforts on its travel retail business.
Retail TouchPoints
JANUARY 29, 2025
Following the success of its licensed product collection with the National Football League , Abercrombie & Fitch is planning a one-day Abercrombie House pop-up in New Orleans leading up to Super Bowl LIX. On Saturday, Feb. 8 from 10 a.m. to 6 p.m., Abercrombie House will feature merchandise for Super Bowl LIX alongside apparel for the Philadelphia Eagles and the Kansas City Chiefs who will face off the next day, Feb. 9 as well as hometown team the New Orleans Saints.
Inside Retail
JANUARY 30, 2025
Activewear brand Lorna Jane’s profit nearly doubled in the last fiscal year thanks to a strong boom in post-pandemic demand. Lorna Janes profit for the 12 months ended June 30 rose to $21.3 million from $11.6 million in the prior year, the Australian Financial Review reported, citing accounts filed by the company. Revenues for the period was $199.6 million, up from $198.3 million a year earlier.
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Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.
Retail Wire
JANUARY 29, 2025
Verizon Business exec Mark Tina spoke to his company's current efforts in partnering with retailers.
Retail Gazette
JANUARY 27, 2025
HMV owner Doug Putman is considering a bid to snap up WHSmiths unwanted high street stores. Putman, who rescued the record specialist from bankruptcy in 2019, is understood to be in discussions with WHSmiths advisors, The Sun reported. He joins a number a number of suitors eying the retailers 500 shops, including Bensons for Beds owner Alteri and Hobbycraft owner Modella Capital.
Retail TouchPoints
JANUARY 31, 2025
Retailers face a growing list of competing priorities when making decisions on their packaging, and sustainability continues to climb up the ranks. Regulatory developments are nudging businesses away from plastic packaging and toward paper, but this plastic is bad, paper is good narrative does a disservice to our complex landscape of environmental issues.
Inside Retail
JANUARY 29, 2025
Tipalea has sold Tasmanian retail centre Glebe Hill Village to Charter Hall for $50.25 million. Established in 2022 in Howrah, the retail centre spans 6002sqm and is anchored by a Coles supermarket, a full-line Priceline, a 24-hour drive-thru McDonald’s Liquorland, and 16 other specialty stores. JLL’s Jacob Swan, Stuart Taylor and Tom Noonan managed the sale process.
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When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.
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