Sat.Jan 04, 2025 - Fri.Jan 10, 2025

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Navigating the Tariff Era: A Strategic Roadmap for Retailers

Retail TouchPoints

The re-emergence of tariffs on the global trade horizon has once again thrust the retail industry into uncertainty. While policymakers often champion tariffs as a mechanism to protect domestic industries, their ripple effects are far-reaching, inflating costs, disrupting supply chains and, ultimately, burdening consumers. As retailers brace for this looming economic shift, learning from past experiences and implementing forward-thinking strategies is paramount to mitigating risk and seizing oppo

Apparel 278
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Why Branded Workwear is Vital for Retail Staff

Retail Focus

In todays competitive retail landscape, creating a memorable brand image and ensuring smooth operations are more crucial than ever. One often-overlooked but highly effective way to accomplish both of these objectives is by implementing branded workwear for retail staff. From enhancing professionalism to boosting brand recognition, branded uniforms provide a range of benefits that positively impact both employees and customers.

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12 Proven Customer Retention Strategies in Retail

RETAIL MANAGEMENT SOFTWARE

In the world of retail, the importance of customer retention cannot be overstated. As businesses focus on attracting new customers, it’s equally crucial to invest in keeping existing ones. Retaining customers not only ensures consistent revenue but also fosters brand loyalty and advocacy. In this blog, we will explore proven customer retention strategies that retail businesses can implement to boost customer loyalty and long-term success. 1.

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Why third spaces are the retail trend to tap into in 2025

Inside Retail

If 2024 was all about pop-ups , in 2025, it would appear that retailers are leaning into third spaces. The concept was originally coined by American sociologist Ray Oldenburg in his 1989 book, The Great Good Place , and refers to places beyond work and home where people gather and connect. However, as Nick Gray, founder of the Australian-based retail consultant agency I Got You, observed, the concept has been increasingly adopted by brands amidst the closure of public third places, heightened by

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Smart Tools & Strong Teams: A People-First Approach to AI in Sales

Speaker: Matt Sunshine, CEO at The Center for Sales Strategy

AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.

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How a Ready-to-Drink Beverage Brand Prevented $1M in Losses with Retail Intelligence

Wiser

When operating in a highly competitive space, every dollar counts. For one ready-to-drink (RTD) beverage brand, missing key opportunities to optimize their shelf presence could have resulted in significant losses. By leveraging Wisers Retail Intelligence, they not only mitigated these risks but also recovered $1 million in losses. The Challenge: Missed Opportunities on the Shelf Competition for shelf space is fierce.

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Returns Fraud: Identifying and Addressing a Growing Threat

Retail TouchPoints

With the holiday season out of the way, next to come is a wave of returns that will stretch into the new year. Given the heightened focus on return policies during this period, it is an opportune time for customer fulfillment leaders to raise awareness within their organizations about a persistent challenge confronting retailers: the rise in retail returns fraud.

Returns 278

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After the Christmas high comes the returns, here’s how to break the cycle

Inside Retail

Christmas and end-of-year sales are big business for retailers but they also drive enormous returns. The high volumes of unwanted gifts and remorseful sale purchases have implications beyond the bottom line the environmental impact of emissions, repackaging and damaged goods is becoming excessive. The Australia Institute projected an estimated $1 billion worth of unwanted Christmas gift waste in 2024, with 27 per cent of Australians expected to receive gifts they will not use.

Returns 276
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How being ‘positively dissatisfied’ kept M&S in fashion this Christmas

Retail Gazette

M&S has had another strong holiday season , with its clothing and home division outshining competitors and building on its recent resurgence. Despite McKinsey stating the wider fashion industrys outlook for 2025 appears to be a continuation of the sluggishness seen in 2024: revenue growth is expected to stabilize in the low single digits, M&S defied these odds with a 1.9% increase in sales over the 13 weeks leading up to 28 December.

Fashion 104
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Ulta Taps Instacart for Same-Day Delivery

Retail TouchPoints

Ulta Beauty has teamed up with Instacart to offer same-day delivery from its more than 1,400 stores acrossthe U.S. in as fast as one hour. Instacart customers can now shop a wide selection of skin care, hair care, cosmetics, fragrances and wellness products from Ulta. The partnership also integrates Ulta Beauty Rewards into the Instacart app , allowing members to earn points on every Ulta Beauty purchase made via Instacart by linking their accounts through Ulta Beauty’s storefront.

Grocer 298
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Scaling Your Ecommerce Business: Shopify Email vs. Klaviyo in 2025

365 Retail

In the fast-paced world of ecommerce, where growth and scalability define success, email marketing remains one of the most critical tools for driving customer engagement and revenue. According to Business Dasher, customers who receive email offers spend 138% more than those who dont. Two major players, Shopify Email and Klaviyo, stand out in the landscape of email marketing tools, each offering unique features to support businesses at various stages of growth.

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AI In The Aisles: The Executives Guide To Better In-Store Experiences

Speaker: Steve Worthy, MBA

The rapid rise of AI-powered displays, touchless technology, and sensory marketing is reshaping the future of in-store engagement. Yet for many retail executives, the real challenge is not identifying new tools - it is knowing which signals to trust, which inputs to prioritize, and how to architect decisions that elevate in-store leadership rather than dilute it.

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Amazon is set to take off in Australia this year, get ready

Inside Retail

Amazon, the $2 trillion gorilla, arrived on our shores officially in December 2017, just in time for Christmas. And some seven years on, much to the dismay of retailers, it is now starting to shake the tree and become a real force in the market , as Australian shoppers increasingly turn to alternatives to manage the cost-of-living crisis. Amazon announced it posted over $3.1 billion in sales revenue (across cloud, advertising and marketplace sales) in calendar year 2023, up from $2.63 billion in

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Aldi to invest over £40m in Scotland over the next two years

Retail Focus

Aldi is set to continue its expansion in Scotland, confirming today it plans to invest more than 40m over the next two years, opening three new stores in Arbroath, Baillieston and Kirkintilloch in 2025. The investment supports the retailers growth ambitions north of the border and will allow it to keep up with growing consumer demand. In 2024, Aldi celebrated 30 years in Scotland, having opened its first store in Kilmarnock in 1994.

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The North Face Appeals to All 5 Senses to Bring the Outdoors into its London Flagship

Retail TouchPoints

Want to enjoy the best of the outdoors without, you know, actually going outside? Then the recently opened London flagship of The North Face is the place for you. The retailer, working with Mood Media , has created an experiential retail location equipped with a large-scale LED visual wall displaying curated content, carefully chosen music and even a custom fragrance, White Pepperwood, carrying the scent of the outdoors through the air.

Outdoor 278
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The Pop-Up Club extends innovative retail business in two major UK city locations

A1 Retail

Successful pop-up shopping experience The Pop-Up Club has extended two of its retail leases in major UK cities, Manchester and London, as it continues to champion its collection of independent traders and retailers The Pop-Up Club has continued its efforts to highlight the UK high street as it announces extensions for two of its current retail units until the end of the month for Manchester Arndale and 27th January for Londons One New Change.

Location 105
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Breaking The Commerce Bottleneck: Your SAP Exit Plan Starts Now

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

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Woolworths and Coles drew consumer ire for cost-of-living pressures in 2024

Inside Retail

Woolworths and Coles, Australias supermarket goliaths, have gone from Covid-19 heroes to cost-of-living villains in the last two years. Two of the nations major employers, with a combined workforce of 320,000 staff and about a 66 per cent share of the grocery market, Woolworths and Coles endured a 2024 they would no doubt rather forget. There has, of course, been political and media scrutiny of the supermarket sector in the past but in 2024, Australias two largest retailers were caught in a poli

Consumer 246
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Sensible gifting took centre stage as consumers embraced practicality this Christmas

Retail Focus

This Christmas, UK shoppers showed a clear shift towards sensible spending, prioritising useful, practical gifts over luxury and indulgence. New data from leading eCommerce provider Visualsoft saw that while overall Christmas revenue dropped by 4% compared to 2023, average order value (AOV) rose by 21%, reflecting the growing impact of thoughtful shopping and retailer incentives.

Consumer 147
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Revolutionizing Retail: How Ergonomic Robots Enhance Shopping Experiences

Retail TouchPoints

Robots and automated technology are becoming a typical feature in the retail industry, with robots streamlining operations, reducing costs and improving customer experiences. From stocking shelves to guiding shoppers, robots are proving their value across various tasks. However, their effectiveness hinges on more than just advanced technology. With Amazon pulling back on their cashierless stores , we cannot depend on robots to completely take over the retail experience.

Shopping 179
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Transforming Retail Execution with Store-Level Selling

Wiser

Navigating the complexities of retail execution demands innovative strategies that extend beyond conventional methods. The heart of effective retail execution lies not just in securing shelf space but in ensuring your brand strategically captures attention and drives sales. The Evolution of Store-Level Selling Traditionally, store-level selling has relied on the intuition and experience of field representatives.

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Humans + Agents = Rethinking Enterprise Commerce with AI

AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran

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How Mitre 10 personalised its e-commerce site for every store in its network

Inside Retail

As head of digital at Metcash’s Independent Hardware Group (IHG), the $2.1 billion business behind Mitre 10 and Home Hardware, Anna Kismet is a firm believer in using technology to solve unique business problems. One problem she has been working on since joining IHG in 2022 is how to manage the backend systems and processes for a business, Mitre 10, with over 500 stores that are all individually owned and operated. “From a technology point of view, you have multiple point-of-sale sys

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The Future of Brick-and-Mortar Stores in 2025

Retail Bound

The traditional retail landscape is evolving at an unprecedented pace. With the rise of e-commerce giants, brick-and-mortar stores are redefining their roles in the retail ecosystem. By 2025, the future of physical retail will hinge on its ability to blend with digital innovations while retaining its unique strengths. This blog will explore how brick-and-mortar stores are set to adapt and thrive, offering valuable insights for product manufacturers eager to tap into the vast potential of major r

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Coresight, NextRivet Join Forces to ‘Bridge Strategy and Execution’ for Retail Initiatives

Retail TouchPoints

Retail research and advisory firm Coresight Research has teamed up with NextRivet a digital innovation consultancy that specializes in retail real estate to launch CoreRivet , a new consultancy aimed at offering retail and real estate executives more client-centric advice and services around technology and other implementations. CoreRivet aims to combine Coresight Researchs expertise in market intelligence and digital strategy with NextRivets track record in digital innovation and implementati

Marketing 287
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Tesco and Sainsbury’s: How the two grocery giants won Christmas

Retail Gazette

Tesco and Sainsburys have been crowned the winners of Christmas by Kantar as the pair outperformed the rest of the grocery market. Sales at Tesco rose 2.8% in the 13 weeks to 23 November, rising 3.8% in the six weeks to 4 January. It’s hold on the market rose to 28.5% – the highest of any supermarket – boosted by growth across its convenience, superstore and online channels.

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New Research-Backed Strategies to Empower Managers as Culture & Engagement Leaders

Speaker: Beth Sunshine, SVP, Up Your Culture

When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.

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Runway launches Vhernier, bringing Milanese elegance to Vietnam 

Inside Retail

Vietnamese luxury multi-brand fashion retailer Runway has set its sights on the country’s growing interest in high-end jewellery, bringing contemporary Italian brand Vhernier to Vietnam. Located in the heart of Ho Chi Minh City, the Vhernier retail space inside Runway Rex Hotel faces the famous Nguyen Hue Street, neighbouring luxury houses including Burberry and Chanel.

Jewelry 130
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How a Leading Confectionery Manufacturer Increased Stock Volume by 40% with Real-Time Insights

Wiser

The Challenge A global confectionery manufacturer in Australia ran monthly half-price promotions at key retailers, aiming to boost impulse purchases by placing discounted products in high-traffic areas like aisles and gondola ends. However, sales consistently fell short of expectations. The brand suspected that stockouts were undermining the effectiveness of their campaigns, especially during peak weekend shopping periods.

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Amazon Launches Advertising Service for Retailer Apps, Websites

Retail TouchPoints

Amazon has unveiled a new offering, the Retail Ad Service , which will allow any retailer to easily offer advertising on their digital platforms using the same technology that powers ads on Amazon.com. The service, which is built on the Amazon Web Services (AWS) cloud infrastructure, enables online retailers to show product ads on their search, browse and product pages.

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Evolve Estates Acquires Retail and Leisure Space at Elephant Park

365 Retail

Evolve Estates , part of the property investment collective M Core, has announced its acquisition of 120,000 sq ft of retail and leisure space at Elephant Park, one of Londons flagship regeneration projects. The site, located in the historic Elephant & Castle area of Zone 1, was purchased from Lendlease and forms a key part of the mixed-use development delivered in partnership with Southwark Council.

ATS 64
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5 Tips for a Winning Category Management Strategy in 2025

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

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Fishwife’s Becca Millstein talks brand journey, social media and subscriptions

Inside Retail

When Becca Millstein and Caroline Goldfarb launched tinned fish brand Fishwife back in December 2020, few could have predicted how the consumer packaged goods brand would blow up. Since entering the retail scene, Fishwife has become one of the most well-known brands in the snack category, let alone in the $3.4 billion-plus US tinned fish sector. Inside Retail connected with Millstein to discuss the brands plans to tap into channel expansion and merchandising opportunities and how the founder pla

Jewelry 130
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Silverburn announces record-breaking footfall in 2024 with new retail and leisure additions to boost 2025 growth

A1 Retail

Silverburn, Glasgows leading retail and leisure destination, has announced a record-breaking year, surpassing its previous record year in 2023 by 42,000 visitors. In total, the centre welcomed 15.2 million visitors in 2024, marking a 2.4 percent increase in foot traffic in December alone. This growth comes as Silverburn confirms the signing of several new retail and leisure brands, set to occupy over 100,000 sq ft of space in 2025 for context the average UK football pitch is around 77,000 sq ft

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JCPenney Joins SPARC Group to Form Catalyst Brands

Retail TouchPoints

JCPenney and SPARC Group, which holds a portfolio of brands including Aropostale, Brooks Brothers, Eddie Bauer, Lucky Brand and Nautica , have formed a joint venture in an all-equity transaction to create Catalyst Brands. The new company launches with more than $9 billion in revenue, 1,800 store locations and 60,000 employees. Catalyst Brands also has sold the U.S. operations of Reebok and is exploring strategic options for Forever 21 soperations.

Apparel 290
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Bernheimer Architecture turns LA auto shop into Malin+Goetz boutique

Dezeen

A eucalyptus-toned lounge is tucked at the back of this Silver Lake store that Brooklyn studio Bernheimer Architecture has designed for skincare brand Malin+Goetz. The retail space in the east Los Angeles neighbourhood is intended to celebrate "the city's long-established history as the center of the film industry" according to Bernheimer Architecture.

Boutique 104
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What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.