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The digitalisation of media has seen advertising budgets diverted towards social media campaigns and search engine marketing in Australia, 70 per cent of digital advertising spend goes to Meta and Google. For many retailers, these platforms have grown to consume the whole marketing funnel and their templated options have become the default. Metas advertising revenue in 2024 grew year-on-year, with ad impressions up 6 per cent across all platforms, however, price per ad increased by 14 per cent
Grocery inflation has become a defining challenge for consumers and retailers worldwide. As prices for essential goods continue to rise, shoppers are seeking cost-effective alternatives, leading to a significant surge in private-label sales.
Its no secret that brand loyalty is eroding amid increasing price sensitivity and digital overload. While personalized engagement tactics may have been a nice-to-have in years past, in this current environment they are now a necessity. To meet this challenge head on, DSW set out to deepen its consumer connections and create experiences that drove meaningful engagement with the help of personalization platform Moveable Ink.
The British Retail Consortium (BRC) has warned that shoplifting has become “all-too-common” as it found that over 16 million customers have witnessed shoplifting across the UK in the last 12 months. Nottingham and London were the two cities where incidents of shoplifting were witnessed by the highest percentage of shoppers, ranking at 32% and 29% respectively.
Speaker: Matt Sunshine, CEO at The Center for Sales Strategy
AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.
Essential Knowledge to Optimize Your Retail Audit Process A well-executed retail audit provides critical visibility into everything from shelf conditions and associate performance to customer sentiment and promotional effectiveness. However, each channel presents its own challengesboth operationally and in terms of data access. Below, well explore seven major retailer types, the unique hurdles they pose, and how you can leverage crowd-based or third-party audits to stay ahead.
Back in 1947, De Beers launched what would become one of the most influential marketing campaigns ever: A Diamond is Forever. De Beers objective was super simple. Change the publics perception of diamonds, from relatively common and lacking inherent worth to priceless symbols of love and lifelong commitment. It was never about the physical qualities of diamonds, rather, the clear narrative constructed around them.
Bath & Body Works has introduced its new Gingham+ store design in more than 15 locations, including stores in South Korea, Los Angeles and Texas, and plans to continue rolling out the refreshed aesthetic in a majority of its planned U.S. store openings going forward. In addition to wider aisles and improved store navigation, the design template includes experiential elements such as scent bars in select stores where shoppers can test candles, Wallflowers home fragrance refills and fragrance
Bath & Body Works has introduced its new Gingham+ store design in more than 15 locations, including stores in South Korea, Los Angeles and Texas, and plans to continue rolling out the refreshed aesthetic in a majority of its planned U.S. store openings going forward. In addition to wider aisles and improved store navigation, the design template includes experiential elements such as scent bars in select stores where shoppers can test candles, Wallflowers home fragrance refills and fragrance
Debenhams is back. Well, at least that’s what Boohoo Group CEO Dan Finley hailed this morning after unveiling its bold rebranding. After acquiring the distressed department store in 2022, Boohoo Group has pivoted the once-beloved high street favourite into a new direction, reintroducing it as what it claims to be Britains leading online department store with a marketplace model.
The retail sector is undergoing a major transformation, fueled by rapid digital innovation. Shopping experiences in stores are no longer limited to simply browsing and buying products; they are becoming immersive, data-driven experiences that seamlessly merge the physical and digital realms. Retailers are adopting advanced technologies to improve customer interactions, streamline operations, and stay competitive.
The menstrual care market has long been dominated by major global manufacturers. But rising demand for environmentally friendly products and a growing movement to destigmatize periods have created opportunities for new players to cut through. One company gaining traction with Gen Z in particular is Viv for your V. Since launching in January 2020, Viv for your V has steadily built its direct-to-consumer (DTC) and e-commerce presence via retailers like Amazon and TikTok Shop.
In his first earnings cycle at the helm , Kohls new CEO Ashley Buchanan laid out his plan to turn around the embattled company, which has struggled for years to return to a position of strength while fending off activist investors. Ashley Buchanan, CEO, Kohl’s (Image courtesy Kohl’s) Like his predecessors , Buchanan said he sees plenty of opportunity for the company but that a turnaround will take time, indicating that the goal of the actions being taken in 2025 will lay a groundwork
The rapid rise of AI-powered displays, touchless technology, and sensory marketing is reshaping the future of in-store engagement. Yet for many retail executives, the real challenge is not identifying new tools - it is knowing which signals to trust, which inputs to prioritize, and how to architect decisions that elevate in-store leadership rather than dilute it.
John Lewis Partnership has tripled its profits to 126m but staff at the employee-owned group have missed out on a bonus for the third year in a row. The retail group reported sales had nudged up 3% to 12.8bn in 52 weeks to 25 January as its profits rocketed from the 42m before exceptional items it reported the year before. Waitrose sales grew 4.4% to 8bn and volumes rose 2.6%, helping to double its adjusted operating profit to 227m.
As Aldi becomes the first food retailer globally to show tangible support to the Marine Stewardship Council (MSC), let’s have a look at the drive behind a shift towards sustainability, as well as some of the steps taken to achieve it. Push Towards Conservation Fish have long since been something the Brits love. We love to eat it, we love to catch it, and we even love entertainment themed around it.
Lululemon recently named seven-time Formula 1 world champion Lewis Hamilton its brand ambassador. Through this partnership, Hamilton will collaborate with the brand’s research, innovation, design and development teams, providing insight and feedback on athletic and lifestyle collections. Hamilton will feature prominently in Lululemon’s upcoming global campaign, “No Holding Back.” The campaign showcases the dedication required to become a champion through rigorous daily ph
Looking to increase brand engagement, boost awareness and grow customer loyalty? It might be time to run a brand sweepstakes! By offering participants a chance to win a fun prize through this type of consumer promotion, you can create excitement for your brand, attract new customers and keep existing consumers coming back for more. But to plan a successful sweepstakes, youll need more than just an enticing prize.
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Multinational home and lifestyle retailer, Harvey Norman, announces The Gracechurch Centre, Royal Sutton Coldfield as the location for its next store in the UK. New UK headquarters will also be based at The Gracechurch Centre, providing a central hub for Harvey Normans operations. Investment will create up to 100 jobs supporting local employment opportunities.
Asda chair Allan Leighton has laid down his game plan for turning around the UK’s third biggest grocer and “ regaining customers trust” The supermarket chain saw its like-for-like sales slide 3.4% last year as consumers headed elsewhere for their weekly grocery shop. It was also the only grocer to see its sales fall over the crucial Christmas trading period, according to Kantar.
For an all too brief period, the Alceon investment house achieved its ambition to be the largest womens fashion specialty retailer in Australia. The only problem was the nine retail brands trading from around 1350 stores were a house of cards with a flawed investment play without retail smarts. Alceon and the investors it brought to the table for the 2014 acquisition of a struggling Noni B might well blame the current situation on flat retail conditions or the Covid pandemic, but the real proble
Gun violence is an escalating crisis that extends beyond headlines its affecting everyday shopping experiences. The ZeroEyes Gun Research Center has analyzed nearly 1,200 gun-related incidents in retail environments this year alone. Major retailers like Walmart and CVS have experienced events ranging from armed robberies to violent altercations, contributing to a culture of fear in environments meant for shopping and community interaction.
AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
Shaftesbury Capital has announced two major retail signings on James Street in Covent Garden, welcoming flagship stores for global footwear brand Saucony and Swiss watchmaker Swatch. These openings reinforce James Streets reputation as a key retail hub and gateway to Covent Gardens shopping district. Saucony has secured 4 James Street for its UK flagship store, occupying 3,695 sq ft across two floors.
John Lewis Partnership is making headway on its turnaround plan as the employee-owned business reported its profits had tripled in the last year to 126m. The figure might be a promising sight following three successive years of losses, but recently appointed chair Jason Tarry warned the business still has “a lot of catch up investment to do” across its store estates, supply chains, technology and overall efficiency.
Fast-growing activewear brand LSKD is well-known for its highly engaged customer base. With over 450,000 active customers and an average repeat customer rate of 60 per cent, customer loyalty is key to the brands success. LSKD regularly conducts customer surveys and gathers feedback from conversations in its retail stores not to mention its 95,000-member private Facebook group to refine its product offering and communication strategy.
Goodwill Industries , or more simply Goodwill, provides employment opportunities and training for people who need it most individuals with disabilities or those navigating poverty and other circumstances. However, a growing yet often overlooked pillar of the Goodwill business is environmental stewardship and the company’s role as a conduit for retailers sustainability efforts.
When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.
The pharmacy sector is undergoing substantial expansion, creating considerable prospects for both business owners and medical experts. According to Statista, the global pharmacy market is projected to reach an impressive USD 1.52 trillion in revenue by 2025. This growth trajectory is further emphasized by an anticipated annual growth rate (CAGR) of 4.11% from 2025 to 2029.
Primark has long been a leader in providing affordable, on-trend home dcor, but its latest collaboration with Pinterest brings a new level of innovation. By tapping into Pinterests real-time trend data, the high street retailer has launched three new collectionsCosy Cottage, Minamaluxe, and Dainty Dcor inspired by trending homeware searches on the platform.
Bangkok is a massive city with a metropolitan area population of more than 17 million. If it can now lay legitimate claim to have overtaken Singapore as Southeast Asias shopping capital, then Central Pattana, the mall arm of Thailands Central Group and the biggest player in the countrys shopping centre sector, has to take some of the credit. Its quality in bricks-and-mortar was again evidenced in the income statement for the fourth quarter and the year released last week: not only is it doing ye
Through a combination of surplus food donations from its stores and funds raised by the Albertsons Foundation, the supermarket retailer has set a new goal of enabling 1.5 billion meals by 2030 as part of its Recipe for Change framework. Additionally, the Foundations Nourishing Neighbors program will invest $10 million annually to help break the cycle of hunger via initiatives including the Innovation Spark Fund program; the E.A.T. curriculum for middle and high school students; and a coalition c
Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
New research from eBay Advertising finds that while 7 in 10 UK garden owners intend to spend on their outdoor space this year, value is a driving factor, with nearly three-quarters saying theyre more likely to buy discounted items. As rising costs continue to impact discretionary spending, many Brits are prioritising their gardens over leisure experiences 1 in 10 are choosing to invest in their outdoor spaces instead of going on holiday.
Pets at Home has entered a consultation with more than two thousand of its employees as the retailer streamlines its in-store management. The business is consulting with 2,500 store staff as it moves to a three-tier management structure, which currently includes store, deputy and assistant managers. Pets at Home is dropping the assistant store manager role, Retail Week reported.
With total retail sales projected to reach $350 billion this year, Vietnam is rapidly becoming a key player in Asias retail landscape. Savills explores the key drivers of growth, market challenges and future opportunities shaping Vietnams retail industry this year. Economic and demographic drivers The General Statistics Office of Vietnam estimated retail sales of goods and consumer services grew by 9.3 per cent year-on-year in Q4 last year.
Hudsons Bay Company has filed for the Canadian version of bankruptcy, the Companies Creditors Arrangement Act (CCAA), following an order for creditor protection from the Ontario Superior Court of Justice. The retailer, which operates 80 namesake stores and ecommerce site TheBay.com, is exploring strategic alternatives as it faces a volatile economic landscape, with both tariffs on U.S. exports and retaliatory tariffs imposed by Canada on imports from its southern neighbor.
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
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