Tokinomo

AUGUST 16, 2023

In this article, we delve into the concept of Customer-Centric Retailing – what it entails, why it's crucial, and how it's shaping the way retailers engage with their audience. From understanding the core principles of this approach to exploring its benefits and unveiling strategies for its effective implementation, we embark on a journey that uncovers the transformative power of prioritizing the customer in the modern retail world.

Customer Experience 193

Customer Experience Marketing 193

Shopify

AUGUST 13, 2023

A store’s cash wrap is more than just where transactions take place. Learn how to use your cash wrap to drive sales, improve the guest experience, & reduce theft.

Checkout 98

Checkout 98

Wiser

AUGUST 14, 2023

Understanding your product’s position in the market is crucial for success, especially when it comes to price. But what exactly is price positioning, and how does it impact a product’s success in the marketplace? Price positioning refers to the process of determining where a product or service fits in relation to other offerings in the market, based on its price.

Target Market 148

Target Market Consumer Marketing Accounting 148

Retail Gazette

AUGUST 15, 2023

Just a decade ago, high streets and malls were awash with mobile phone shops with a seemingly endless number of places to peruse the latest Blackberry or Samsung Galaxy. Those stores are far fewer in numbers. Phones4U collapsed into administration in 2014 and Currys-owned Carphone Warehouse closed all its standalone stores in 2020. In fact, the number of high street phone shops has plummeted 38% over the past five years, dropping from just over 10,000 in 2017 to just over 6,000 in 2023, data fro

Shopping 98

Shopping Dead-Stock Department Stores Marketing 98

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Checkout

Retail Dive

AUGUST 14, 2023

How has retail changed in the first half of 2023? What can brands expect in the second half of the year? Find out the factors driving change in the industry and what retail brands should keep in mind about today’s shoppers.

Consumer 97

Consumer 97

Retail TouchPoints

AUGUST 14, 2023

While autonomous stores and technological innovation are high on the retail agenda, the infrastructure and operational efforts that enable them aren’t often given the same broad attention. However, as more retailers look to embrace the benefits of embedding digital solutions into their physical stores, it is becoming clear that developing internal processes and infrastructure for the deployment of new technologies will determine which companies thrive in today’s rapidly changing retail environme

Payment Services 218

Payment Services Checkout Inventory Management Grocer 218

Shopify

AUGUST 13, 2023

With so many options available, how do you choose the best retail POS system for your business? For any retail business, initial and ongoing costs, usability, and scalability should be top factors when shopping for the right point of sale.

Point of Sale 97

Point of Sale Shopping 97

Retail TouchPoints

AUGUST 15, 2023

Executive teams have historically looked at the customer journey as a funnel, aiming to bring consumers from an initial point of engagement through to a purchase. But leaders are increasingly reframing this journey and looking at it more as a circular loop. After all, the goal is to get your customers to buy from you over and over again, right? That’s why brands and retailers are looking at the post-purchase experience as a new way for them to differentiate.

Merchant Services 202

Merchant Services Customer Experience Consumer Planning 202

Retail Wire

AUGUST 18, 2023

Gig workers for delivery apps like Instacart are resorting to marking houses of “tip baiters,” customers who promise generous tips but later reduce or eliminate them after delivery, on Google Maps. These workers, who often rely heavily on tips for income due to low base pay, are using this method to help fellow colleagues avoid.

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Inside Retail

AUGUST 18, 2023

Wearable blanket brand The Oodie has recalled its Kids Beach Oodie range due to safety concerns that they may pose a fire risk. According to Product Safety Australia, there is a risk of “serious burn injuries” if the product is exposed to a heat or flame source. The range has been recalled since it does not have the required fire hazard warnings, which goes against the mandatory safety standards for children’s nightwear.

Consumer 246

Consumer Accessories Fashion 246

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Tokinomo

AUGUST 14, 2023

Campaign corner Light beer, strong promotion. Introducing the new Heineken Silver in the world of light beers. It promises great taste without the bitter aftertaste. With only 3.2 grams of carbs and 95 calories, you're invited to enjoy this top-tier light beer option. Apart from a commercial with Shaggy’s voice, Heineken Silver also implemented a highly successful in-store campaign with Tokinomo Shelfobot.

Shopping 163

Shopping Promotions Retail Trends Marketing 163

Retail TouchPoints

AUGUST 16, 2023

Rebranding can help refresh your image, communicate your value proposition and attract more customers. But costs can range from roughly $30,000 to $50,000 over a period of three to four months. Note that this is just the most basic type of rebranding. That means you need to make sure you really want a rebrand in the first place. You wouldn’t want to spend thousands of dollars on something that won’t do you any good.

Marketing 246

Marketing Target Market Promotions Consumer 246

Retail Wire

AUGUST 16, 2023

Home Depot has beaten earnings expectations for the quarter but faced a 2% year-over-year sales decline as consumers remain cautious about big-ticket purchases and major projects. Despite the earnings beat, the company maintained its forecast for the fiscal year, projecting sales and comparable sales to decline between 2% and 5% compared to the previous year.

Consumer 189

Consumer 189

Inside Retail

AUGUST 17, 2023

Liana Lorenzato, the head of marketing at Modibodi , discusses work-life balance, juggling short and long-term goals, and lessons learned from The Devil Wears Prada. Inside Retail: Do you have any personal strategies to foster a healthy work-life balance? How do you ‘turn off’ from work? Liana Lorenzato: I don’t believe there is a one-size-fits-all approach when it comes to a healthy work-life balance, especially when you are in marketing.

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Management Marketing ATS Accessories 246

Speaker: Jay Black, Senior Account Executive

Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an

Shopping

Intelligence Node

AUGUST 18, 2023

Predictions and Insights for Industry Leaders While the luxury industry took a while to pivot to digital, the last two years have seen a big uptick in digital investments, including. The post How Brands are Innovating the Luxury Retail Experience appeared first on Blog.

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Retail TouchPoints

AUGUST 16, 2023

Southeastern Grocers (SEG) has initiated a strategic divestiture of its business, with Aldi set to acquire all SEG grocery operations under the Winn-Dixie and Harveys Supermarket banners and investment group Fresco Retail Group set to take over the Fresco y Más banner. Under the proposed merger agreement, Aldi will acquire all outstanding SEG capital stock, which encompasses the Winn-Dixie and Harveys Supermarket grocery operations, in an all-cash transaction.

Supermarket 246

Supermarket Grocer Planning Location 246

Retail Wire

AUGUST 15, 2023

Redditors in Los Angeles are collaborating to create a list of restaurants in the city that impose additional fees on diners’ checks. The Google Sheets document contains over 200 entries, highlighting various extra charges such as service fees, card fees, and administrative fees. While some fees are optional, others are mandatory, and many restaurants explain.

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189

Inside Retail

AUGUST 16, 2023

Food delivery platform DoorDash has been fined $2 million for breaking Australian spam rules by sending over one million texts and emails to its customers and prospective contractors. An investigation by the Australian Communications and Media Authority (ACMA) found that the company sent more than 566,000 promotional emails to customers between February and October 2022, as well as more than 515,000 texts without an unsubscribe facility to prospective drivers.

Promotions 246

Promotions Marketing 246

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

Promotions

Retail Gazette

AUGUST 18, 2023

Wilko will launch a new sale offering further discounts on hundreds of products in its stores today while administrators weigh up rescue bids. The discount chain, which collapsed into administration earlier this month, is slashing the prices of products even further as part of a separate “secondary” sale, The Sun reported. It comes on top of the administration sale, which the retailer launched in its 400 stores last week.

Promotions 98

Promotions ATS 98

Retail TouchPoints

AUGUST 17, 2023

AliExpress , the international online retail marketplace operated by Alibaba International Digital Commerce Group, is celebrating its collaboration with actress and comedian Tiffany Haddish by embarking on a pop-up store “tour” around Los Angeles. The tour is AliExpress’ first foray into the U.S., and each store will feature interactive elements, personal shopping concierges and variety of products, from e-bikes to smart watches to home goods.

Fashion 245

Fashion Shopping Consumer Marketing 245

Retail Wire

AUGUST 16, 2023

The trend of “girl math” is emerging as a way for consumers to justify luxury purchases by breaking down the price of an item into the cost per wear, making it seem more affordable in the long run. The term, originating from TikTok, seeks to reframe the narrative around luxury indulgences and encourages consumers to.

Consumer 186

Consumer 186

Inside Retail

AUGUST 15, 2023

Online furniture and homewares retailer Temple & Webster has partially recovered from the significant losses that occurred during the first half of the 2023 financial year, and is focusing on its private labels, AI technology and value proposition to drive growth and market share over the next three to five years. Temple & Webster recorded $396 million in revenue in FY23, down from $426.3 million in the year prior.

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Planning Drop-Shipping Net Profit Returns 246

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Retail Gazette

AUGUST 18, 2023

Co-op members are set to protest at the company’s Manchester HQ on Saturday, in response to the supermarket’s use of Frankenchickens. The move comes after an undercover investigation revealed suffering Frankenchickens on a Co-op farm. The videos raised anger among the chain’s members, who in May voted by 96% for the retailer to consider adopting the Better Chicken Commitment (BCC).

Supermarket 98

Supermarket Grocer ATS 98

Retail TouchPoints

AUGUST 17, 2023

More than 10,000 products from Petco are now available for delivery nationwide via the DoorDash Marketplace, including food, treats, toys, beds, bowls and other supplies. The retailer began offering same-day delivery in partnership with DoorDash in December 2020. Petco also has updated its mobile app to include a streamlined, centralized profile for pets’ wellness needs, including nutrition, vaccinations and grooming appointment reminders.

Payment Services 241

Payment Services Planning Consumer Shopping 241

Retail Wire

AUGUST 16, 2023

Privately owned intimates manufacturer Ariela & Associates International is set to acquire Parade, a Gen Z underwear startup known as “the internet’s favorite underwear.” Parade, valued at $200 million in August 2022, focuses on inclusivity, body positivity, and sustainable manufacturing. The acquisition allows Parade to leverage Ariela’s manufacturing capabilities and supply chain expertise to scale.

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ATS 182

Inside Retail

AUGUST 16, 2023

Lego Group is bringing the world’s largest Lego store to Sydney under the partnership with Alquemie Group. The exact opening date has not yet been disclosed. However, the company said it will be opened in the coming months. The 900sqm Lego flagship will take over two floors at Sydney Arcade, overlooking Pitt Street Mall. “The immersive new store will feature creative play experiences, with playful nods to Australian culture, that are sure to create lasting memories for every Aussie or visitor f

Marketing 246

Marketing ATS 246

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Retail Gazette

AUGUST 17, 2023

Iceland boss Richard Walker joined the call for a change in advertising laws that currently ban retailers from promoting price reductions on baby formula products. The appeal comes as the supermarket revealed it was cutting the price of 13 lines of branded infant formula by up to 20% as part of its £26m investment into lowering prices in 2023. However, current legislation prevents manufacturers and retailers from including infant formulas in price promotions or other activities aimed at increas

Supermarket 98

Supermarket Advertising Promotions Marketing 98

Retail TouchPoints

AUGUST 17, 2023

Macy’s, Inc. has appointed Massimo (Max) Magni as its new Chief Customer and Digital Officer. Magni will begin on Aug. 21, 2023 and report directly to President and CEO-elect Tony Spring. Magni is a 20-year-plus veteran of McKinsey & Company with extensive experience working across a host of iconic brands in apparel, beauty, consumer goods, hospitality and grocery.

Apparel 241

Apparel Consumer ATS Marketing 241

Retail Wire

AUGUST 16, 2023

Hey Dude, owned by Crocs, has formed a long-term partnership with content creators Dude Perfect, a group of college friends known for their YouTube stunts and sports-themed content with over 59 million subscribers. The partnership aims to boost Hey Dude’s growth, which reported a 3% increase in Q2. Dude Perfect’s influence and audience reach are.

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Inside Retail

AUGUST 15, 2023

The exponential growth of e-commerce on a global scale has been revolutionising retail since the pandemic, meeting consumers’ demands for convenience, personalisation and diverse buying opportunities. However, when it comes to the art of gift-giving, retailers have been challenged to provide a meaningful and timely solution – especially for last-minute shoppers.

Shipping 246

Shipping Consumer Accounting Marketing 246

Advertiser: FourKites

Direct Store Delivery, or DSD, is a common practice among global suppliers and retailers – like PepsiCo, Frito Lay, CVS, and Dollar General – and its popularity is growing, with the global DSD market expected to reach $1.19 trillion by 2027. Download this eBook for exclusive insights into direct store deliveries, challenges, benefits, and future trends.

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