Sat.Aug 21, 2021 - Fri.Aug 27, 2021

Resolve Retail Customer Complaints in 4 Easy Steps

Retail Doc

It's never easy dealing with a retail customer service issue. Sometimes it may seem like they’re looking for trouble, but complaining customers are probably just looking for a solution to a frustrating problem.

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How Covid-19 is reshaping the consumer

Inside Retail

As we closed out 2020, all data sources pointed towards households reverting to pre-Covid behaviours and a return to a more consistent and predictable purchasing rhythm. Sporadic outbreaks aside, the supermarket industry was returning to something close to normality.

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The Backroom: Delta's looming impact on retail

Retail Dive

On this episode, Daphne Howland and Ben Unglesbee discuss the implications of the new variant on the industry

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Hammerson lights up Grand Central, Birmingham with completion of upgrade works

Retail Focus

Hammerson has completed its upgrade to Grand Central’s New Street Mall. The works included the creation of a new, engaging entrance to Birmingham’s Grand Central, enhancing its position as the gateway to the UK’s second city.

McCoy’s unveils new pack design for core flavours

Talking Retail

McCoy’s is set to launch a new pack design to highlight the “full on flavour” proposition of its core range. The new design will roll-out from 30 August across Salted, Cheddar & Onion, Salt & Malt Vinegar, Flame Grilled Steak, and Thai Sweet Chicken flavours.

ATS 112

Don’t miss out – it’s now or never for digital transformation

Inside Retail

We’re living in an era that has seen profound technological advances change the face of retail. Just a decade ago, Instagram and Afterpay were barely in their inception phase – now, it’s hard to imagine any B2C business not taking advantage of these tools.

Gap Inc. acquires 3D fitting room startup Drapr

Retail Dive

The company said it intends to leverage the technology to improve its try-on experience and accelerate its digital transformation

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More Trending

Shipping Companies Expect the Global Crunch to Continue

LS Retail

©iStock/chuyu The shipping crisis is getting worse. Here's what that means for holiday shopping.

Q&A: Richard Murray reflects on 17 years at JB Hi-Fi

Inside Retail

Richard Murray has been the CEO of Australian electronics giant JB Hi-Fi since 2014, but this week, he has left the electronics company to become CEO at retail business Premier Investments, parent company of Just Group, Smiggle and Peter Alexander. .

ATS 207

Sephora plans first campaign highlighting Black-owned brands

Retail Dive

In its journey toward supporting BIPOC customers, the beauty retailer is also revamping its ColorIQ foundation matching technology

ECCO launches Metropolitan Dreamland flagship in Shanghai

Retail Focus

ECCO has launched its new flagship store in Shanghai. The space is an interaction of eastern and western culture by many international brands. Spanning 442 m2, the new flagship shop is located in Huaihai Middle Road, a prime commercial area of the city.

Nisa’s retailers increase charitable donations sharply during pandemic

Talking Retail

Nisa’s registered charity, Making a Difference Locally (MADL), has reported a big increase in donations from retailers during the pandemic. Well over a million pounds (£1,190,976) was donated in the charity’s latest financial year, which ended in June 2021.

ATS 111

Wesfarmers results jump as Bunnings, Kmart and Officeworks boom

Inside Retail

Wesfarmers has joined in the parade of businesses reaping the rewards of a strong year of trade, despite ongoing movement restrictions, signaling a 40 per cent jump in net profit to $2.38 billion.

What retail executives are saying about widespread supply chain bottlenecks

Retail Dive

From air shipping to ship charters to price increases, industry players are managing chaos at ports and throughout the global production network every way they can

Boots Hearingcare opens at brand new Edinburgh St James Quarter Shopping Centre

Retail Focus

Boots Hearingcare has confirmed that it has opened within the new Boots store at Edinburgh’s St James Quarter Shopping Centre.

An AI for Fine Art: Attorney Trains NVIDIA RTX 2070 to Authenticate Masterpieces

Nvidia

What’s the difference between art created by Leonardo da Vinci and a knockoff? In the case of the Salvator Mundi, the answer is nearly half a billion dollars.

ATS 106

Why you don’t need markdowns to appeal to price-conscious customers

Inside Retail

Next to the rise of online and digital channels, one of the most frequently mentioned trends in retail pre-Covid was the rise of the ‘price conscious, empowered consumer’.

Warby Parker files to go public through direct listing

Retail Dive

The DTC eyewear brand's revenue has been on the rise. But, like several other digitally native brands that have gone public, it struggles with profitability

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LabTech ramps up Hawley Wharf Camden lettings with cult skateboarding brand amongst 9 independents

Retail Focus

LabTech, has announced the signing of 9 independent retail brands, covering over 5,000 sq ft at the soon to launch Hawley Wharf Camden. Cult skatewear brand, Scum, leads the raft of new retail signings, with a circa 800 sq ft store fronting onto Chalk Farm Road.

Unstung Heroes: Startup’s AI-Powered Tomato Pollinator Gives Bees a Break

Nvidia

There are nearly a half million acres of greenhouse tomato crops in the world, an area about 35 times the size of Manhattan. In other words, lots of tomatoes. Growing them requires more than soil, water and sunlight.

Bassike calls on government to walk the talk on local manufacturing

Inside Retail

Australia’s $1.5 billion garment manufacturing sector is at risk because of unfair restrictions on garment workers, according to Mary Lou Ryan, co-founder and director of supply chain and sustainability at Sydney-based fashion brand Bassike.

Target triples Disney shop-in-shops ahead of holiday season

Retail Dive

Nearly two years after its initial rollout, the companies plan on increasing the number of toy stores to over 160

Frasers Group signs for space at The Centre, Livingston, bringing luxury retailer flannels this autumn

Retail Focus

Hines, the international real estate firm, will welcome leading luxury fashion retailer FLANNELS to The Centre, Livingston, as Frasers Group commits to taking 17,500 sq ft of space with a trading space of 11,000 sq ft across two floors.

145-year-old Bissell Brand Leverages Livestreaming, 11.11 and KOLs to Clean up in China

Retail Touch

Bissell is a quintessentially American brand. Launched in 1876 in Michigan, the floor care company is now run by the fourth and fifth generations of Bissell family executives and is steeped in Americana.

Tigerlily announces new CEO, former Esther & Co GM Travis Wright

Inside Retail

Travis Wright, former general manager of fashion online retailer Esther & Co, is taking the reins as CEO at iconic Australian swimwear brand, Tigerlily.

Roger Federer-backed running brand On files for IPO

Retail Dive

The company's growth plans include expanding its physical presence with a select number of flagships, growing wholesale and launching in new categories

Choose the Best Trading Platform

Retail Focus

Online investment can be hazardous, but an equitable platform can help save more and protect yourself. Some agents assist their clients in finding the platform that matches the needed requirements. Selecting the venue on your own is not a cinch but a commensurate task.

Pladis partners with Nisa to boost biscuit sales

Talking Retail

Pladis, the biscuit and snacks giant, has teamed up with some Nisa stores in a trial to help maximise their biscuit sales. The Better Biscuits initiative has been running across eight Nisa stores for eight weeks throughout July and August.

The evolution of Aussie fashion: A chat with retail veteran David Briskin

Inside Retail

Retail veteran David Briskin has enjoyed a long, successful career in Australian fashion, from founding accessories brand Mimco to being at the helm of Sass & Bide for several years and chairing the Melbourne Fashion Festival.

Ulta 'thrilled' with Target partnership as first 58 stores open

Retail Dive

Aiming for 100 by the end of the third quarter, executives said the experience is already resonating with shoppers

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These trends in second-hand furniture are changing the retail landscape

Retail Focus

While ten years ago, most consumers would have preferred to purchase furniture and homeware brand-new, another option has been growing in popularity: using second-hand.

Kikkoman unveils autumn advertising plans

Talking Retail

Kikkoman is launching a TV campaign this autumn, following the “success” of its Chinese New Year activity earlier this year.

‘Go anywhere, get anything’: Uber reveals plans for marketplace

Inside Retail

After starting out as a ride-hailing app 12 years ago in the US, Uber has become a place to not only hitch a lift, but to order takeaway, groceries and alcohol. And it doesn’t plan to stop there.

Walmart to sell its delivery service to other businesses

Retail Dive

The new service, Walmart GoLocal, offers the retailer's logistics capabilities to outside companies of all sizes

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Consumers Take Control via Conversational Marketing: Why Personalization is Key

Retail Touch

Conversational marketing enables marketers to build brand equity and improve campaign performance by transforming the customer experience through a combination of strategy, approach and technology.

Scottish retailers warmly welcome new law to protect shopworkers from violence

Talking Retail

Scottish retail leaders have widely welcomed Scotland’s Protection of Workers Act, which came into force yesterday (24 August). The law is designed to give shop staff greater legal protection if they are assaulted or abused.

Kogan profit falls 86 per cent on bloated inventory costs

Inside Retail

Kogan’s bloated inventory and logistics costs severely impacted its profitability in FY21, with net profit plummeting 86.8 per cent to $3.5 million (compared to $26.8 million the year prior). Without taking these impacts into consideration, adjusted NPAT rose 43.2 per cent to $42.9