Sat.Dec 05, 2020 - Fri.Dec 11, 2020

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AI Go Debuts Hybrid Autonomous Shopping in Shanghai C-Store

Retail TouchPoints

The AI-powered autonomous shopping experience just got bigger, in the form of a 4,000-square-foot hybrid convenience market called AI Go in Shanghai. The store combines a manned checkout with the use of computer vision as part of checkout-free shopping powered by AiFi Solutions. Stocking 2,000 SKUs ranging from fresh meats to snacks, this store represents the largest deployment to date of the AiFi Autonomous Store Platform OASIS.

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What She Didn’t Say

Miller Zell

I was honored to be interviewed on a podcast last month by Terry Badger from the financial services industry think tank, @BAI_Info ( BAI Banking Strategies ). Besides suddenly being recast as a “cool mom” in my household, it was not lost on me that this had promise to catapult me into social media stardom. We discussed how banks are implementing safety measures at their branches and how they might rethink their branch spaces in the future.

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Can Shopper Marketing Analytics Answer the ROI Question?

Shopperations

Like most shopper marketers, you are working hard to create the best plans with the budget that you have that satisfy your brand team expectations and drive sales at your retailers making your sales team happy. Don’t forget about how you are also managing your agency partner while at the same time reconciling your executed spend and replanning events that have been cancelled or added to your programs.

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Best Storage Racks and Shelving

Small Biz Trends

No matter how much space you have, it seems like you can never have enough. That is why storage racks and shelving are so handy. They maximize the space you have and get rid of clutter while creating a storing system for your business. Whether you have a back office in need of organization, a shop floor, a warehouse, or even your garage, the right rack and shelving unit can work wonders.

Outdoor 98
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A Roadmap For Modernization: How To Break Free From Your Monolith Before July 31, 2026

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

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Walgreens Accelerates Clinic Rollout with Plans for 40 Additional Locations by mid-2021

Retail TouchPoints

Walgreens Boots Alliance and VillageMD will open the next 40 Village Medical at Walgreens full-service primary care clinics by the end of summer 2021. The first markets slated for expansion include Houston, El Paso and Austin, Texas; Phoenix; and Orlando, Fla. The expansion is part of the large-scale rollout that will open 500 to 700 Village Medical at Walgreens clinics in more than 30 U.S. markets in the next five years.

Planning 321
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This Holiday Shopping Season…Be Positive!

Graff Retail

Earlier this week, I came across a new business selling vacation cruises. It’s no secret that the tourism industry has been the hardest hit because of COVID, but if they can be confident and positive about things returning to normal, then you should be too. This holiday shopping season there are going to be customers […].

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What is a Category Reset

Wiser

When your computer isn’t working properly, oftentimes the best thing to do is restart it. The same goes for retail categories. If you’re not seeing the performance you expect, sometimes a good reset is all you need to get things going. Even if performance isn’t an issue, category resets can follow a natural cycle based on category seasonality or changing consumer tastes.

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Target Joins Coalition Aimed at Creating New Opportunities for Black Americans

Retail TouchPoints

Target has become a founding member of OneTen , a coalition of 37 companies that aim to train, hire and advance 1 million Black Americans who lack a four-year college degree. The organization’s 10-year goal will be to move them into family-sustaining jobs with opportunities for advancement. Target also plans to make a financial contribution to OneTen and create sustainable new jobs internally over the next three to four years.

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CPG Data Analytics: The Ultimate Guide

RepslyBlog

When it comes to the CPG industry, utilizing data in your overall business strategy is key to staying ahead of the curve. Top performing brands take a data-driven approach to their businesses and identify insights and trends to inform business decisions. A data-driven company leverages their CPG data analytics to create a cycle of continuous improvement in the field, allowing them to constantly evolve and adapt.

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Jason & Scot Show Episode 249 – Holiday Shipping Data From ShipBob

Retail Geek

A weekly podcast with the latest e-commerce news and events. Episode 249 an interview with Casey Armstrong, CMO at ShipBob. ShipBob is a third party logistics provider that offers e-commerce fulfillment for thousands of brands. They are able to see the carrier shipping performance for all those clients and provide aggregate data that gives us insight into holiday shipping performance, also known as #shipageddon.

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Humans + Agents = Rethinking Enterprise Commerce with AI

AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran

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Managing Store Occupancy in Today’s Retail Climate

Retail Next

This year’s holiday season is going to be a unique experience, as retailers look to provide a safe environment for shoppers and staff, while maximizing sales and delivering on shopper expectations. To make things more complicated, retailers are managing constantly evolving regulations for stores in each region. To ensure an in-store shopping experience delivered at the highest level while maintaining appropriate store capacity, it is key to understand store occupancy.

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Men’s Wearhouse Chief Customer Officer: ‘Next-Gen Store Brings Our Mission to Life’

Retail TouchPoints

At a time when many brands are reassessing their brick-and-mortar footprints and closing locations, it’s evident that Men’s Wearhouse is prioritizing in-store innovation. Its parent company Tailored Brands, Inc. , has seen great success after unveiling a “next-gen” store concept this past September in Shenandoah, Texas. As a result, Men’s Wearhouse already has plans to expand the tech-driven concept to more locations through 2021.

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The Unboxing Experience Trend And Why Product Startups Should Care

Retail Bound

The street shopping experience has been marching toward an inevitable demise for some time. The events of 2020, with the COVID-19 pandemic forcing numerous offline enterprises to close their doors for good, have merely danced on its grave. The online realm is increasingly becoming the exclusive domain of shopping and with it the unboxing experience that brands provide.

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Secure Retail’s Christmas and New Year Opening Times 2020-2021

Secure Retail

We would like to give all of our customers advance notice of Secure Retail’s Christmas and New Year Holiday for 2020-2021. Please note the revised opening times for our Main Sales Office and our Support Services for this period. Customers who have contracted managed services, payment services or helpdesk services, please follow your normal support routes throughout the holiday period.

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5 Tips for a Winning Category Management Strategy in 2025

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

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The History of the Clothes Hanger and a Collection by NAHANCO

Nahanco

Children’s Wooden Hangers, Painted Faces – 1927. The History of the Clothes Hanger and a Collection by NAHANCO. Have you ever given that much thought to when and how the clothes hanger was invented? I mean if you really think about it, it is one of those things that you use almost daily. And even if you don’t use one daily, you at least own some, right?

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Three Reasons why COVID-19 Will Make Retailers Stronger

Retail TouchPoints

COVID-19 introduced a unique set of challenges that forced retailers to squeeze years’ worth of digital transformation into a matter of weeks. Advanced capabilities like buy online pick up in-store (BOPIS), ecommerce, apps that help navigate stores and outdoor pop-up shops that used to get pushed back for budgetary reasons suddenly became imperatives for stores to stay afloat.

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How to Solve Out-of-Stocks (While Reducing Inventory)

Retalon

Solving Your Out-of-Stock Problem Once and for All. While inexperienced retailers may celebrate completely selling out of stock — retailing professionals know that out-of-stocks can be disastrous for a retail organization, both in the short and long-term. In the short-term, an out-of-stock causes lost sales (you can’t sell what you don’t have) and disappointed customers.

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Comment on All-In-One Small Business Management Tool For Retailers by seema

Bindo

Nice Blog…You described your information very well. When you’re looking for the best small business point of sale system, it’s important to understand what sorts. of tools you need to help run and grow your business. A good POS system for small business lets you process every sale securely and has the right software to help you take care of administrative tasks more efficiently.

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What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

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Digital recruitment skyrocketing as organisations increase their online presence

Retail Technology Review

The COVID-19 pandemic has forced many businesses to re-think their digital strategies, leading to a sheer increase in the demand for digital talent, this is according to ecommerce & digital talent acquisition agency Beringer Tame, which has seen a 100% increase in organisations looking to fill roles in comparison to this time last year.

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Exclusive Q&A: Can Anything Slow the Amazon Behemoth?

Retail TouchPoints

Amazon ’s dominant role in ecommerce — and in retail as a whole — isn’t likely to diminish any time soon. In fact, according to Robin Gaster, PhD, author of the forthcoming book Behemoth, Amazon Rising , Amazon’s share of the total ecommerce market could reach as high as 60% to 65% during the coming decade. That ecommerce market, fueled by the long-term impacts of COVID-19 and the general global shift toward online commerce, is likely to be three times the size it was in 2019.

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How to Solve Out-of-Stocks (While Reducing Inventory)

Retalon

Solving Your Out-of-Stock Problem Once and for All. While inexperienced retailers may celebrate completely selling out of stock — retailing professionals know that out-of-stocks can be disastrous for a retail organization, both in the short and long-term. In the short-term, an out-of-stock causes lost sales (you can’t sell what you don’t have) and disappointed customers.

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The fall of Debenhams and Arcadia was inevitable: both shackled by earlier financial engineering.

Nelson Blackley

It’s hard to remember when so much happened in UK retail in just a single week. Over the past seven days there have been several significant announcements, including the 12,000 jobs at risk as JD Sports pulled out of possible Debenhams takeover talks and the administrators then announcing last Monday evening that stores would close once stock had been sold through.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Simplify supply chain complexity and seize the future

Retail Technology Review

By Karl H. Lauri, managing team member at MRPeasy.com. The combination of globalisation, e-commerce and the Internet has blown apart the post-war ‘standard business model’, which saw large companies enjoying ever-greater economies of scale through mass production and mass marketing.

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Report: Major Retailers Ready to Distribute COVID Vaccine This Month

Retail TouchPoints

Walgreens , CVS Health and Walmart have shared their plans for administering COVID-19 vaccines as soon as they are approved. A Food and Drug Administration panel approved emergency use of the Pfizer-BioNTech vaccine on Dec. 10, according to The New York Times. If, as expected, the agency quickly accepts the panel’s recommendation, a limited number of vaccine doses could be available by next week.

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Moxtra Digital Branch Helps Apps Offer In-Store Customer Service Anywhere

Retail TouchPoints

The Moxtra Digital Branch solution provides a web and mobile platform designed to make it easy for customers to engage with retailers at their own convenience. Retailers can deliver a continuous, high-touch customer service experience from virtually anywhere, enabled by an integrated suite of collaboration capabilities within its app. The platform also helps management track and measure how the organization is performing against its goals.

Returns 279
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Shopko Optical Taps Site Selection Tool for 50 Planned Store Openings

Retail TouchPoints

Shopko Optical has partnered with SiteSeer Technologies to harness its suite of analytic tools, with plans to use them for site selection during an upcoming brick-and-mortar expansion phase. The retailer previously worked with SiteSeer in 2019 when it opened 80 new stores in 180 days, and it will once again utilize the solution provider to help reach 50 openings in 2021.

Planning 277
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Cut Costs & Complexity: Smarter Fulfillment for Home, Furniture & DIY Brands

Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.

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Bed Bath & Beyond Pushes Same-Day Delivery, BOPIS With Holiday Promotions

Retail TouchPoints

Bed Bath & Beyond will make free same-day delivery available for all Bed Bath & Beyond and buybuy BABY orders over $39 from Dec. 14-16, 2020. The retailer also will encourage curbside and buy online, pick up in-store (BOPIS) purchases from Dec. 17 through Dec. 24 with a 20% discount off these orders to ensure shoppers get their gifts before Christmas.

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Putting the ‘Certain’ in ‘Uncertain’: How Data Analytics can Help Retailers Adapt and Innovate

Retail TouchPoints

COVID-19 has proven to be one of the biggest catalysts for change for businesses since the turn of the millennium. The pandemic has created a retail landscape that is moving at a rate that no one could’ve imagined or fully prepared for. Traditional retailers and ecommerce businesses alike are under enormous pressure to accelerate decision-making on operations, merchandising and supply chains to meet the immediate needs of consumers and secure the long-term stability of retail.

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David’s Bridal Launches Loyalty Program That Invites Whole Wedding Party to Participate

Retail TouchPoints

David’s Bridal has introduced its Diamond loyalty program, a tiered offering with rewards ranging from coupons to curated goodie bags to a free honeymoon or getaway. The program also lets brides’ friends and family contribute to her total with their own purchases, to help them earner bigger rewards faster. Diamond is free to join and grants users a point for every dollar spent at David’s Bridal.

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LVMH to Name Chief Omnichannel Officer

Retail TouchPoints

Luxury holding company LVMH plans to reconfigure its digital approach. The brand has appointed Michael David, who ran online retail for the company’s Louis Vuitton division, to the new group-wide role of Chief Omnichannel Officer, according to an internal memo reported by Reuters. The move follows the departure of LVMH’s Chief Digital Officer (and former Apple exec) Ian Rogers, who is leaving to assume the role of Chief Experience Officer at French startup Ledger — a company seeking to protect d

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SEO vs. PPC: Which Strategy Is Best for Your Business?

When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.