Retail Dive

DECEMBER 26, 2023

An influx of in-store technologies has CIOs leaning toward cloud for integration solutions, according to research by Bain and Aptos.

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Retail Wire

DECEMBER 26, 2023

Post-holiday blues are setting in for many consumers who have received less than satisfactory gifts this season. The disappointment amplifies when they attempt to make returns, only to be confronted with unexpected return fees.

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Hyken

DECEMBER 26, 2023

Happy New Year! I want this year to be your best year ever for creating amazing customer service and experiences. And for everything else, too! But as it applies to the customer experience, I thought it would be fun to share some ideas we need to do more of. With that, here are 10 ideas. Many, if not all, will apply to you and your business. Do more in 24!

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Retail TouchPoints

DECEMBER 26, 2023

In today’s ever-evolving ecommerce landscape, the battle for consumer attention and loyalty rages on. Among the many factors that influence shoppers’ decisions, one stands out as a game-changer: high-quality product imagery. This insight takes center stage in our Baby Boomers & e-commerce: Understanding Generational Sentiment study, a survey of more than 1,000 consumers.

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Returns Customer Experience Consumer Advertising 244

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Checkout

RIS News

DECEMBER 26, 2023

RIS takes a look back at the year, outlining which companies faced shut-downs or massive transformations, where workforce innovation is happening, and the state of labor industry-wide.

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Retail Customer Experience

DECEMBER 27, 2023

As technology evolves, there will be more tools and opportunities for technology to do the work so retailers can focus on expanding product and service offerings and growing the businesses.

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Retail Dive

DECEMBER 27, 2023

The last thing retailers should do is make gift recipients feel guilty for making a return, according to experts.

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Returns 117

Retail Gazette

DECEMBER 28, 2023

Retailers are set to pay for shoppers’ e-waste recycling from 2026 under new UK plans from the Department for Environment, Food and Rural Affairs (Defra). UK producers and retailers are planned to cover the bill for household and in-store collections of electrical waste, the government department revealed in a consultation published today. The measures include the requirement for larger retail companies to create free “collection drop points for electrical items in-store” without needing t

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Retail TouchPoints

DECEMBER 25, 2023

People have been saying “Retail is dead” for several years now. The problem is it simply isn’t true. Multinational athletic apparel retailer Lululemon recently announced its net revenue increased 20% (on a constant dollar basis) to $2.2 billion for the second quarter of 2023 compared to the same period the prior year. Comparable store sales increased 9%, and the company’s gross margin increased to 58.8%.

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Customer Experience Dead-Stock Store Layout Point of Sale 240

Retail Wire

DECEMBER 28, 2023

The beer industry is undergoing what appears to be a significant transformation. Current trends suggest that the industry's U.S. shipments will fall to their lowest level in a quarter-century by the end of the year.

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Advertisement

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

RIS News

DECEMBER 26, 2023

In logistics, staying ahead means embracing technology. Even if that means making financial investments, these usually pay off, resulting in streamlined operations, lower overhead, and improved staff satisfaction.

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Consumer 112

Retail Gazette

DECEMBER 27, 2023

WHSmith has sparked confusion with its new logo as part of a mini-rebrand that is being trialled across the country. The high street retailer has renamed several of its branches to ‘WHS’, dropping the surname of founder Henry Walton Smith from its branding. The new logo – the three-letter symbol written out in white font on a blue background – has been introduced to ten of its stores across the UK including in York and Preston.

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Advertising 125

Retail TouchPoints

DECEMBER 26, 2023

Preliminary data for the period from Nov. 1 to Dec. 24 showed a 3.1% year-over-year increase in both online and in-store retail sales, according to the Mastercard SpendingPulse , which measures sales across all forms of payment and is not adjusted for inflation. The data also excludes automotive sales. In September 2023 , Mastercard had forecast a 3.7% increase for this period.

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Retail Wire

DECEMBER 25, 2023

In the wake of a string of nationwide recalls, the reputable pet food manufacturer, Blue Ridge Beef is the latest to join the list. The company, on December 21, announced a voluntary recall of three of its pet food varieties following contamination concerns, as confirmed by the U.S. Food & Drug Administration (FDA).

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Speaker: Jay Black, Senior Account Executive

Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an

Shopping

365 Retail

DECEMBER 27, 2023

Dutch digital artist, Jeroen van der Most, has been confirmed as a keynote speaker for day 2 of ISE 2024 (30 January – 2 February 2024). Known for his innovative approach to art, Jeroen has been at the forefront of integrating data, algorithms, and artificial intelligence into his creative endeavours since 2010. Jeroen has had art projects commissioned for organisations including Amnesty International, NVIDIA, NH hotels, Sogeti, and Nike – Footlocker.

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ATS Location Management 111

Retail Gazette

DECEMBER 28, 2023

Jigsaw’s parent company Mountain Berg’s profits jumped £700,000 to £1.9m as sales surged 19% to £56.8m in its year to the end of January. The performance mark a stark turnaround for the brand, which had been struggling even before the pandemic amid a tough mid-market fashion sector. However, the fashion chain has thrived post-pandemic in part due to its stronger online offer, where it now sells through Next, according to This Is Money.

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Retail TouchPoints

DECEMBER 27, 2023

Returns totaled $743 billion in 2023, amounting to 14.5% of all retail sales, according to a report from the National Retail Federation and Appriss Retail. This means that for every $1 billion in sales, the average retailer incurred $145 million in merchandise returns. As is typically the case, online sales saw a higher return rate in 2023 at 17.6% compared to 10.02% for pure brick-and-mortar returns (excluding online orders that were returned in-store).

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Retail Wire

DECEMBER 27, 2023

As the calendar turns to a fresh new year, there's a financial silver lining for minimum-wage earners across 22 states. Approximately 9.9 million workers will see a significant surge in their paychecks.

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Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

Promotions

Dezeen

DECEMBER 27, 2023

A curvilinear thatched hut has been paired with terracotta-hued tiles at the Amsterdam store for homeware brand Polspotten, which was designed by local studio Space Projects. The studio created the store to straddle a shop and an office for Polspotten , a furniture and home accessories brand headquartered in the Dutch capital. Visitors enter the Polspotten store via an oversized triangular entranceway Characterised by bold angles and arches , the outlet features distinctive terracotta-coloured w

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Boutique Accessories Shopping Location 107

Retail Gazette

DECEMBER 27, 2023

John Lewis Partnership is to update its turnaround strategy as chief executive Nish Kankiwala promises staff the employee-owned business will prioritise retail. The chief executive told staff he was operating with a “one retail mindset” for the Partnership’s Waitrose and John Lewis business, as well as its financial services and property division. “At the heart of what we want to do, we want to be a brilliant retailer that delights our customer . . .

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Retail TouchPoints

DECEMBER 28, 2023

The Container Store has promoted two executives as it continues to focus on strengthening its “Custom Spaces” business. Lindy Rawlinson, formerly EVP of Ecommerce and Digital Marketing has been promoted to Chief Digital Officer; and Jennifer Pape formerly of VP of Stores has been elevated to SVP of Stores. Both Rawlinson and Pape will report directly to CEO and President Satish Malhotra.

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Retail Wire

DECEMBER 28, 2023

The Portland International Airport has welcomed a comforting pair of therapy llamas to help ease the stress of holiday travelers.

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Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Retail Dive

DECEMBER 26, 2023

The retailer has entered an assignment for the benefit of creditors, an alternative to bankruptcy, after seven months under private equity ownership.

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Planning 121

Retail Gazette

DECEMBER 27, 2023

Poundland boss Austin Cooke has claimed there is “plenty of positivity” on the high street, as he reported strong trading at the former Wilko stores it has converted. The managing director said there had been an “amazing” response to the newly launched Poundland stores from shoppers, despite noting times were “tricky” The retailer bought 71 former Wilko stores in September following the collapse of the value chain.

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Shopping Planning Management ATS 109

Retail TouchPoints

DECEMBER 27, 2023

Consumer packaged goods (CPG) companies are obsessed with two things: maximizing revenue and minimizing operational expenses. The same could be true of all for-profit organizations, but the CPG industry is unique in its unrelenting pace of new product launches designed to woo or wow an audience that has grown accustomed to constant change. However, due in part to pandemic-related workforce disruptions and supply chain challenges, new CPG product introductions declined by 16% over the past four y

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Operating Expenses Promotions Consumer Marketing 244

Retail Wire

DECEMBER 29, 2023

The college football bowl season of 2023 marked the continuation of unique post-game celebrations involving food items.

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Advertisement

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Retail Times

DECEMBER 29, 2023

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! As the New Year approaches, many of us are reflecting on our habits and setting resolutions for positive change. One impactful and easily adoptable resolution is embracing sustainable grocery shopping. The average person spends £28.23 on household food and (non-alcoholic) drink supplies per week, totalling £1,467.96 annually.

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Retail Gazette

DECEMBER 28, 2023

Four Asda sites in the south of England could face industrial action in the new year, after staff at its Gosport store voted to strike recently. The GMB trade union revealed staff at the Gosport superstore in Hampshire would strike from 12 January to 28 January last week. A further three unnamed stores have since claimed they are seeking to do the same.

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Retail TouchPoints

DECEMBER 28, 2023

BCG’s research into consumers’ sustainability attitudes and actions is a very stark expression of three fundamental problems related to sustainability: 1. There are a raft of governmental targets and commitments that have no chance of succeeding unless they are actively understood by consumers and put into practice. 2. There are a host of global brand companies that, though they nod to more sustainable practices and have extensive roadmaps, have not found the investment ambition to bring their c

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Consumer Promotions Customer Experience ATS 241

Retail Wire

DECEMBER 28, 2023

The University of California, Los Angeles has acquired control of the Westside Pavilion property.

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Advertiser: FourKites

Direct Store Delivery, or DSD, is a common practice among global suppliers and retailers – like PepsiCo, Frito Lay, CVS, and Dollar General – and its popularity is growing, with the global DSD market expected to reach $1.19 trillion by 2027. Download this eBook for exclusive insights into direct store deliveries, challenges, benefits, and future trends.

Marketing