Wiser

SEPTEMBER 27, 2023

Customer satisfaction surveys are an invaluable tool for businesses seeking to improve their performance and stay ahead of the curve in an increasingly competitive market landscape. These surveys provide direct insights from the very people who matter most—customers. By understanding the customers’ perspective, businesses can tailor their services and products to meet the evolving needs and expectations of their target audience.

Customer Retention 146

Customer Retention Employee Engagement Customer Experience Promotions 146

Indigo 9 Digital

SEPTEMBER 26, 2023

By Tricia McKinnon If you own a retail store or many then you know it’s not always easy to keep customers coming back for more. But rest assured there are several strategies the best in the business are using to keep foot traffic flowing. Whether its partnering with another retailer to leverage their customer base or offering a new service here are a few ideas that you can start working on today to give your sales a boost. 1.

Beauty and Health 97

Beauty and Health Returns Location Advertising 97

Inside Retail

SEPTEMBER 25, 2023

One of every four shoppers in Australia believes that shoplifting is justifiable amid the ongoing cost-of-living crisis, according to a recent survey. The Australian Consumer and Retail Studies (ACRS) unit at Monash University surveyed 1001 shoppers across Australia last June, asking them questions about the cost of living and consumer deviance. The survey emphasised the perception of shoppers on shoplifting, which is the only form of consumer deviance that negatively affects retailers.

Checkout 312

Checkout Finance Supermarket Consumer 312

Tokinomo

SEPTEMBER 26, 2023

The rise of private-label brands in the retail industry has been a significant and ongoing trend over the past couple of decades. Private-label brands, also known as store brands, house brands, or own brands, are products that are developed and sold exclusively by a particular retailer under their own brand name.

Marketing 219

Marketing Retail Marketing 219

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Checkout

Retail TouchPoints

SEPTEMBER 25, 2023

There will be no religious talk in this article, but I will pose a challenging question. Is the shiny new toy of retail media everything the market has made it out to be, or is there a second wave of transformation needed for marketers to make the most of their investments? From a simple point of view, retail media has exactly what advertisers want: a direct connection to the consumers who are on a site to, hopefully, shop for a product or category of products.

Advertising 322

Advertising Marketing Returns Consumer 322

Retail Dive

SEPTEMBER 27, 2023

The retail giant is embracing strategies previously mastered by Target, Amazon and others, and that’s paying off, various analysts report.

Consumer 126

Consumer 126

365 Retail

SEPTEMBER 26, 2023

National healthcare charity, Sue Ryder has won Retail Employer of the Year at the People in Retail Awards, which took place at the Marriott Hotel in London’s Grosvenor Square on 21 st September 2023. The awards celebrated those who have made a remarkable contribution and demonstrated excellence across the retail sector. The judges included 19 industry experts.

ATS 98

ATS Management Shopping 98

Retail TouchPoints

SEPTEMBER 27, 2023

Despite a recent rocky economy — seized by inflation and supply chain pains — the global luxury retail market has seen a notable sales boost. A Bain & Co. study found 95% of luxury brands experienced growth last year, and the market as a whole is expected to grow by 5% this year. It turns out shoppers with money are still spending money. That being said, luxury brands and retailers can’t take the momentum for granted.

Marketing 267

Marketing Consumer Management Planning 267

RIS News

SEPTEMBER 27, 2023

Retail theft news has flooded headlines this year, quickly becoming a top concern for enterprises who are looking to keep consumers safe and products safeguarded from pilfering.

Consumer 102

Consumer 102

Inside Retail

SEPTEMBER 27, 2023

The Queensland, SA and WA governments have been urged by the Australian Retailers Association (ARA) to deregulate trading hours for physical stores – in a consistent policy. The ARA said the deregulation is to create a more flexible, safer, competitive and customer-friendly retail environment, as retailers try to address declining discretionary spending during the holiday period.

Consumer 290

Consumer Shopping ATS 290

Advertisement

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Retail Focus

SEPTEMBER 25, 2023

Charity Super.Mkt, the ‘department store for second-hand style’ launched earlier this year by Maria Chenoweth and Wayne Hemingway, will open at Bluewater this week. Bluewater, one of Europe’s leading shopping and leisure destinations, will join Edinburgh and Bristol as new stores for the brand which has previously opened successful pop-ups in London, Glasgow and Reading.

ATS 278

ATS Department Stores Fashion Shopping 278

Retail TouchPoints

SEPTEMBER 28, 2023

Meta debuted a series of new AI-powered tools for its social platforms, including Facebook , Instagram , Messenger and WhatsApp , at its annual developers conference Meta Connect on Sept. 27. And while Meta hasn’t completely abandoned its namesake, the metaverse — reveals at the event also included the new Quest 3 VR headset and upgrades to its line of smart glasses with Ray-Ban — the company has clearly shifted its focus to this year’s hottest technology, AI.

Planning 317

Planning ATS 317

Tokinomo

SEPTEMBER 25, 2023

Campaign corner Playfulness. Oreo’s newest commercial shows us what it means to be playful. While "I Love It" by Icona Pop fills the air, a young girl flashes a playful smile before joining her father inside an elevator. With a mischievous twinkle in her eye, she merrily presses all the elevator buttons, prompting her dad to offer apologies to a fellow passenger.

Marketing 237

Marketing 237

Inside Retail

SEPTEMBER 26, 2023

Frasers Property Australia will begin the construction of a new shopping centre at The Grove community in Tarneit in mid-next year. Covering 167ha, The Grove will comprise a mix of land, house-and-land packages and townhomes and will eventually be home to 2600 families. The shopping centre will house more than 20 retail outlets across 4000sqm, including a bakery, greengrocer, nail bar, pizza restaurant, Chemist Warehouse outlet and Anytime Fitness gym.

Shopping 279

Shopping Supermarket ATS 279

Speaker: Jay Black, Senior Account Executive

Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an

Shopping

Retail Wire

SEPTEMBER 27, 2023

Dozens have been arrested in Philadelphia after mobs of young people ransacked upscale retail stores in an hours-long crime spree. The incident, which police say was unrelated to protests, resulted in the arrest of 49 adults and three juveniles. This looting followed a judge’s decision to dismiss charges against a former police officer involved in.

214

214

Retail TouchPoints

SEPTEMBER 25, 2023

Just as you don’t start worrying about your hot water heater’s performance until you get shocked by an icy-cold shower, most of us — even inside the retail industry — don’t think about supply chains until they stop working. (This is excepting, of course, the professionals tasked with maintaining and operating those supply chains.) Thomas Goldsby But after the wild pendulum swings caused by COVID — first not enough product, then a glut of it — the state of global supply chains deserves more susta

Returns 303

Returns Supply Chain Management Fulfillment Customer Experience 303

Retail Focus

SEPTEMBER 27, 2023

International real estate business Pembroke is delighted to announce it has completed a 794 sqm retail space (964 sqm incl. storage space) letting on a 10-year term to global luxury fashion brand Gucci at Maximilianhöfe in the heart of Munich city centre. Gucci’s new home at Maximilianhöfe – which opened on 15 th September – is situated across two floors and carries a wide selection of the brand’s iconic product range which comprises men’s and women’s ready-to-wear, handbags, luggage, small lea

Boutique 147

Boutique ATS Fashion Location 147

Inside Retail

SEPTEMBER 28, 2023

Athletic giant New Balance has altered its sourcing policies, aiming to phase out its use of kangaroo skins and halt sales of kangaroo-based shoes by next December. The move comes after Nike and Puma announced plans to stop the use of wildlife skins to make soccer cleats earlier this year. Nike said it will halt sourcing and sales of kangaroo skins by the end of this year. “… There’s no question that the decisions will diminish the financing of the commercial massacres of kangaroos in the

Finance 264

Finance Planning 264

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

Promotions

Retail Wire

SEPTEMBER 26, 2023

Retail giant Target has announced the closure of nine stores across four states due to a surge in theft and organized retail crime, which has compromised the safety of employees and customers. The affected stores, four in San Francisco, three in Portland, and two in Seattle, will cease operations on Oct. 21. Target had previously.

213

213

Retail TouchPoints

SEPTEMBER 27, 2023

It started with COVID, and it hasn’t stopped — consumer shopping behaviors continue to rapidly shift even as the pandemic moves into the realm of memory. For brands and marketers, it’s hard, nigh impossible, to keep up with how and where consumers are shopping today, but media planning and buying platform Infillion tried. The results of Infillion’s new research into the modern customer journey , shared exclusively with Retail TouchPoints , illuminate some of the most dramatic shifts in how consu

Consumer 297

Consumer Comparison Shopping Shopping Marketing 297

Retail Gazette

SEPTEMBER 24, 2023

The Pensions Regulator will investigate dividends extracted from Wilko as part of a wider investigation into the value chain’s collapse last month. It comes as pressure ramps up for its family shareholders to address the £56m deficit in the retailer’s pension fund, The Sunday Times reported. Administrators at PwC estimate the deficit in the scheme, which holds 2,000 members, is £76m on a buyout basis.

ATS 131

ATS 131

Inside Retail

SEPTEMBER 28, 2023

Footwear retailer Accent Group has opened a Nude Lucy store at Westfield Miranda in NSW, the group’s 800th store. The new store opening is part of the Accent Group’s plan to expand the footprint of all of its 15 brands as it sees a strong return on investment in brick-and-mortar retail. “Staying focused on the basics like real customer satisfaction, add-on sales and always looking for opportunities has been instrumental for our success to date,” said Daniel Agostinelli, CEO at

ATS 264

ATS Wholesale Returns Planning 264

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Retail Wire

SEPTEMBER 27, 2023

The U.S. government has filed a lawsuit against eBay, alleging that the online platform violated environmental laws, including the Clean Air Act, by permitting the sale of harmful products. The complaint states that eBay allowed the sale of over 343,000 aftermarket “defeat” devices that bypass vehicle emissions controls. Additionally, eBay is accused of enabling the.

212

212

Retail TouchPoints

SEPTEMBER 29, 2023

WHP Global will roll out flagship-style Toys ‘R’ Us stores throughout the U.S. beginning next year in a partnership with Go! Retail Group. The iconic brand also will expand to cruise ship and airport venues, with its first airport store scheduled to debut at Dallas/Fort Worth International Airport in November 2023 via a partnership with Duty Free Americas.

Planning 289

Planning Specialty Retailers Shipping Returns 289

Retail Gazette

SEPTEMBER 25, 2023

London’s West End has been bolstered with the addition of four new flagship stores opening in autumn 2023. Spanish women’s fashion retailer Bimba Y Lola has opened the doors to a new 4,000 sq ft store at 211-213 Regent Street, featuring curated collections, a brand showroom and a programme of events, making it the brand’s most active flagship globally.

Fashion 127

Fashion Returns Location ATS 127

Inside Retail

SEPTEMBER 27, 2023

Australian retail sales were up only 1.5 per cent year over year to $35.4 billion in August, according to data from the Australian Bureau of Statistics. The growth was largely driven by sales from the cafes, restaurants, and takeaway industry, which rose 8 per cent, followed by food with a 3.5 per cent increase. Clothing, footwear and accessories rebounded from a decline in July, up 1.4 per cent in August.

Department Stores 264

Department Stores Accessories Consumer 264

Advertisement

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale

Retail Wire

SEPTEMBER 26, 2023

The National Retail Federation’s latest survey reveals that despite heightened attention to retail theft, the impact on retailers’ profits remains consistent with previous years. Total retail shrink rose to over $112 billion in 2022, up from $93.9 billion in 2021, largely in line with increased retail sales. While concerns about crime’s effect on profits are.

204

204

Retail TouchPoints

SEPTEMBER 29, 2023

With our Editor’s Perspectives column, you’ll get insights and opinions from the Retail TouchPoints editorial team as they dig into the latest trends in retail, marketing and tech. One of the best courses I took back in college (I won’t say how long ago that was, but it was before smartphones and even faxes, so you do the math) was on labor history: unions, strikes, the Industrial Workers of the World or IWW (management at the time said the initials stood for “I Won’t Work”).

Advertising 276

Advertising Fulfillment Customer Experience Marketing 276

Retail Gazette

SEPTEMBER 28, 2023

John Lewis Partnership in understood to be in talks about raising as much as £150m from a sale and leaseback deal of a dozen Waitrose supermarkets. The business will begin marketing the stores from next week, which are predominantly located in the south of England with 20-year inflation-linked leases, Bloomberg reported. CBRE is understood to be acting as property agent, but sources told the publication that there was no certainty a deal would take place.

Supermarket 126

Supermarket Planning Location Marketing 126

Inside Retail

SEPTEMBER 27, 2023

Google has announced that Google Optimize and Optimize 360, its five-year-old products used to test and improve user experiences, are no longer available after September 30. In its place, Google is improving its integration with the following alternative A/B testing providers: Optimizely, AB Tasty, and VWO. If you’ve run experiments on Google Optimize, it is recommended to download your historical data before the sunset date since it will no longer be accessible after this month.

Checkout 264

Checkout Marketing ATS 264

Advertiser: FourKites

Direct Store Delivery, or DSD, is a common practice among global suppliers and retailers – like PepsiCo, Frito Lay, CVS, and Dollar General – and its popularity is growing, with the global DSD market expected to reach $1.19 trillion by 2027. Download this eBook for exclusive insights into direct store deliveries, challenges, benefits, and future trends.

Marketing