Retail Focus
MAY 27, 2025
Retailers are no strangers to tracking every item on the shelf, but most still ignore the true value of their digital shelves. Your product images, promotional videos, branded templates, and SEO content arent just accessories to your brand, but also assets with measurable impact. When treated as stock, these resources can significantly sharpen your competitive edge.
Inside Retail
MAY 27, 2025
While digital shopping channels, such as TikTok Shop, continue to thrive in todays omnichannel retail landscape, a strong customer preference for in-store shopping remains. Data released by American bank holding company Capital One confirmed that 72 per cent of consumers shop in stores on a weekly basis. On top of that, Capital One forecasts that 80.8 per cent of retail sales are expected to occur in brick-and-mortar stores throughout this year.
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Retail TouchPoints
MAY 27, 2025
Earlier this spring, Amazon and Walmart released investor updates within one day of each other that presented an interesting juxtaposition of how the two companies approach innovation: The long and short of it is that Amazon is a Why company, while Walmart is an And company. Walmart CEO Doug McMillon in an April 9 update following the companys investment community meeting: Were an and company.
Retail Wire
MAY 27, 2025
McDonald’s has announced that CosMc’s will soon be no more. According to UPI , the beverage-focused concept store will shutter its five pilot locations in the coming weeks, 18 months after it was first launched. However, all is not lost, as some of the beverages will be added to the menus of more than 13,000 U.S. McDonald’s locations after the final CosMc’s are shuttered.
Speaker: Jason Cottrell and Gireesh Sahukar
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Hyken
MAY 27, 2025
Ive been reviewing my customer experience research , specifically the section on the future of customer service and AI (Artificial Intelligence). A few findings prove thatcustomers are frustrated and lack confidence in how companies are using AI: In general, 57% of customers are frustrated by AI-fueled self-service options. 49% of customers say technologies like AI and ChatGPT scare them. 51% of customers have received wrong or incorrect information from an AI self-service bot.
Inside Retail
MAY 30, 2025
Data from the Australian Bureau of Statistics (ABS) has found a 3.8 per cent lift in retail spending in April year on year. Cosmetics, sports and household goods saw the highest increase at 5.3 per cent, with a 4.2 per cent rise in spending on food, and 3.9 per cent at on cafes, restaurants and on takeaways. Cost-of-living pressures and economic uncertainty continued to impact consumer behaviour in April, despite spending being above last year’s levels, said Chris Rodwell, CEO of the Austr
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Retail Wire
MAY 30, 2025
Target continues to eliminate its diversity, equity, and inclusion (DEI) practices despite ongoing customer pushback. Bloomberg Law is reporting that after joining Target last summer to succeed retiring legal and compliance director Don Liu, who spent nearly nine years there trying to reduce the company’s outside counsel panel using DEI and other criteria, including efficiency and risk tolerance, Amy Tu is departing Target.
Retail Focus
MAY 30, 2025
As retailers nationwide grapple with changing consumer behaviours and the evolving role of brick-and-mortar, Tommy Bahama is charting a new course that blends hospitality, lifestyle, and experiential retail in an inviting way. The Tommy Bahama Marlin Bar redefines the retail and dining experience, combining a relaxed, island-inspired atmosphere with a fusion of shopping and hospitality.
Inside Retail
MAY 28, 2025
Strong growth potential of athleisure brands is expected to drive up demand for prime retail tenancies, according to a report by CBRE. CBREs Fitness Becomes Fashion report shows that demand for athleisure clothing in Australia has been booming thanks to the rise of remote work, active lifestyles, social media and a generational shift. As a result, many brands have been looking to expand their online success into physical retail stores.
Retail TouchPoints
MAY 30, 2025
Victorias Secret is the latest retailer to be hit by a cyber attack following similar incidents at Marks & Spencer , Dior , Harrods and Adidas , all this month. On Thursday the Victorias Secret website featured a message that the site had been shut down due to a security incident, however, consumer commentary online indicates that website outages may have started much earlier in the week.
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AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
Retail Wire
MAY 30, 2025
Retailers are reportedly losing billions as shoppers increasingly abuse product return policies. In 2023, shoppers returned $743 billion of merchandise, per the National Retail Federation. Of the total, $101 billion was fraudulent. The exploitation of return policies is seemingly getting worse. Unscrupulous consumers continue to devise more cunning methods to defraud retailers.
Retail Focus
MAY 28, 2025
Global design and strategy studio Dalziel & Pow recently unveiled the eighth generation image space design for Balabala , a leading Chinese childrenswear brand. The first store in the series is located in Suzhou – which opened on 8th May 2025 – and the design concept will be gradually promoted to thousands of stores in the brand’s global regions such as China, the Middle East and South East Asia.
Inside Retail
MAY 29, 2025
Myer will launch its shoppable app in a bid to accelerate online sales and create a seamless mobile-first experience. Myers current app has over 2.4 million downloads with more than 1.2 million active users. Customers will be able to shop within the app, eliminating the need to switch to a mobile browser, and creating a personalised destination to shop for Myer products.
Retail TouchPoints
MAY 30, 2025
As online purchases increased and face-to-face consumer engagement with staff reduced, more and more retail brands leaned into communications that reflected this new reality. They focused on purpose, product superiority, promotion and emotional benefit. The result? Employee-centric communications were relegated to the scrap heap of advertising. But now, there has been a renaissance.
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Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
Retail Wire
MAY 30, 2025
7-Eleven is offering an extra sweet deal to celebrate National Donut Day: 50-cent glazed donuts. For one day only,7Rewards andSpeedy Rewardsmembers can grab a classic glazed donut for just50 centsat participating7-Eleven,Speedway,andStripeslocations.National Donut Day is celebrated on June 6, 2025. “At 7-Eleven, bakery is all about delivering a delicious, fresh experience that fits seamlessly into our customers’ busy lives,” Brandon Brown, senior vice president of Fresh Foods a
Retail Focus
MAY 28, 2025
Savills France has recruited Marina Lavrov and Antoine Vandamme as co-heads of high street leasing. The move marks a major milestone in the expansion of the companys retail department. Marina and Antoine will join Savills France in September. Based in the Paris headquarters they will be responsible for developing the company’s city centre business in France.
Inside Retail
MAY 28, 2025
In Australias current retail terrain, an abundance of businesses may assume they are protected from copycatting and opportunistic competitors, simply because they have registered their business name with the Australian Securities and Investments Commission. According to franchising expert, Tereza Murray, this common misconception may result in an arduous and complex legal process, particularly for new business owners.
Retail TouchPoints
MAY 30, 2025
Stitch Fix is continuing to test out new ways to introduce more flexibility into its digital styling service. After expanding the size of its fixes (what the company calls the selection of items that are sent to customers for trial) from five items to as many as eight in 2024 , Stitch Fix is now introducing two new ways to build fixes. Build a Fix Around a Specific Item In 2021, Stitch Fix also introduced Freestyle , which allows customers to shop individual items whenever they want.
Speaker: David Worrell, CFO, Author & Speaker
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
Retail Wire
MAY 27, 2025
Davids Bridal has introduced a bold new vision for bridal shopping with the launch of its first Diamonds & Pearls store. This innovative concept delivers a one-of-a-kind customer experience, reimagining what it means to say yes to the dress. Davids Bridal will debut its groundbreaking Diamonds & Pearls concept store in Delray Beach, Florida, on May 29.
Retail Focus
MAY 28, 2025
Castle Quarter Norwichs leading social, leisure and lifestyle destination has strengthened its retail offer with the arrival of mens formalwear specialist House Of Cavani. The Italian-inspired fashion retailer has taken unit 39 at Castle Quarter on a new seven-year lease. The store will be House of Cavanis 16 th in England and its third in the East Anglia region, alongside locations in Cambridge and Kings Lynn.
Inside Retail
MAY 29, 2025
Dissh has had one of the most successful rebrands in the Australian retail landscape from a standalone multi-brand boutique in Brisbane to a global social media-phenomenon. It’s the kind of before and after story that brands dream of executing. Inside Retail connected with the CEO and creative director of Dissh, Lucy Henry-Hicks, on how the brand has approached international expansion and finding the Dissh girl in new markets abroad.
Retail TouchPoints
MAY 28, 2025
Instacart has appointedcurrent Chief Business Officer Chris Rogersas its next CEO, following the news earlier this month that current CEO, Fidji Simo, will be leaving the company to take on a leadership role at OpenAI. I want to apologize for how unexpected this may feel, said Simo in a letter to employees on May 7 when news broke of her departure. This is not how I planned for you all to hear this news, but a media leak unfortunately expedited the timeline by several weeks.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Retail Wire
MAY 27, 2025
Salesforce, a company known for its wide-ranging customer relationship management (CRM) software and recent purchase of Slack (in 2021, for $27.7 billion, according to CNBC ), is now set to make another major acquisition in a deal worth approximately $8 billion in equity value. In a May 27 press release announcing the agreement, it was noted that those who hold Class A and Class B-1 common stock in Informatica will receive $25 in cash per share as part of the terms of the buyout.
Retail Gazette
MAY 26, 2025
M&S is ramping up its store renewal strategy with plans to open 12 new food halls across England including what will become its largest standalone food store to date. The new sites, which sit on former Homebase plots, will create over 550 jobs and form a central part of M&Ss store rotation programme aimed at building bigger, better locations.
Inside Retail
MAY 28, 2025
Myer will perform a complete overhaul of its apparel and beauty sections to tap into a younger demographic of consumers. In a presentation to investors on Wednesday, a strategic review by the brand found Myers exclusive brands and its apparel brands were being underutilised. The preliminary phase of our strategic review also identified a potential combination with Premier Investments Apparel Brands business to accelerate our strategic priorities, saidexecutive chair Olivia Wirth.
Retail TouchPoints
MAY 28, 2025
Salesforce will beef up its cloud data management capabilities with the purchase of Informatica for $8 billion in equity value, net of Salesforces current investment in the company. Holders of Informaticas Class A and Class B-1 common stock will receive $25 in cash per share when the acquisition closes early in Salesforces 2027 fiscal year, which begins in January 2027.
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When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.
Retail Wire
MAY 29, 2025
Starbucks has made a major change to its rewards program that will change the way Stars are accumulated. Effective June 24, Starbucks revamped its rewards for customers who bring their own to-go cups to stores, per its updated Terms of Purchase. Instead of earning 25 Bonus Stars per order, customers will receive double Stars on their entire purchase.
Retail Dive
MAY 27, 2025
The department store returns to family control with traffic and sales comps up, and in a position to steal share from Saks Fifth Avenue.
Inside Retail
MAY 27, 2025
Brett Blundys latest venture, Lays, is looking to reinvent a category hes had a storied past with lingerie. Once again, Blundy has partnered with Ray Itaoui to scale Lays into a global brand. Blundy and Itaoui co-invested in Bras N Things in the buyback, before selling it to Hanes for $500 million in 2018 and co-invested in premium lingerie brand Honey Birdette, before selling it to Playboy for $443 million in 2021.
Retail TouchPoints
MAY 30, 2025
This article first appeared in our sister publication Shop Eat Surf Outdoor When it comes to revenue and marketplace might, the Vans of today remains a far cry from the Vans of just a few years ago. Vans annual revenue for fiscal 2025 ending March 31 fell 16% in reported currency to $2.3 billion , parent company VF Corp. reported in its latest earnings update on March 21.
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Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.
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