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The increasing dominance of ecommerce and the growing prevalence of disruptive technologies have sped up the digital transformation of brick-and-mortar retail. As the retail industry shifts, so do customer expectations. Retailers are facing a multifaceted challenge to meet customer experience standards while tackling increasing competition, skyrocketing location costs, hiring challenges, advancing technologies and the growing need to contribute sustainable solutions.
For the first time ever, a runway show for people with disabilities will feature at Afterpay Australian Fashion Week (AAFW) in May. . The consumer show will put the Adaptive Clothing Collective in the spotlight, a new group of three adaptive fashion labels which aim to “bring strength and unity of message and voice to mainstream media, retail and fashion industries”.
British technology company, Dyson , has selected Victoria Square in the heart of Belfast city centre, to launch the first experiential space for the region. Located on the Lower Ground Mall of the extensive four-level scheme, close to the central atrium, Dyson has created a specially designed 200 sq. ft cube. The in-mall space provides visitors with a curated and futuristic space to interact with innovative electrical household products from the world-famous bagless vacuum cleaners, air treatmen
Attracting the attention of shoppers in-store is extremely important. While more and more people are shopping online, brick and mortar retailers need to keep up with trends if they want to engage customers right at the point of purchase.
Speaker: Matt Sunshine, CEO at The Center for Sales Strategy
AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.
Today’s consumer exhibits little patience with retailers that don’t understand them on a deep, personal level. Data-driven AI is part of the remedy for this challenge, but even the best AI tools need support from human intuition to drive truly powerful marketing efforts, according to Amy Heidersbach, Chief Marketing Officer at Persado. Heidersbach spoke during Coresight Research ’s AI-Powered Language: A New Era of Enhanced Customer Engagement webinar. “ I actually think we’ve done ourselv
Global restaurant chain KFC launches its first drone-delivery service, partnering with Wing, to deliver hot food direct to homes and workplaces in Logan, Queensland. . The drone-delivery service will be available to a small number of households in the South East Queensland suburbs of Kingston, Logan Central, Slacks Creek, Underwood, and Woodridge, and will gradually expand to include other nearby locations.
Surface Design Show 2022 presents an exciting combination of education, engagement and entertainment at one of the first industry events to fully return to a face-to-face format this year. Held from 8-10 February, the event will take place once again at London’s Business Design Centre in Islington. . The Main Stage will host a total of 18 different talks staged across the 2 1/2 days, featuring some 50 speakers, inspiring and educating a professional audience of over 1,000 architects and designe
Surface Design Show 2022 presents an exciting combination of education, engagement and entertainment at one of the first industry events to fully return to a face-to-face format this year. Held from 8-10 February, the event will take place once again at London’s Business Design Centre in Islington. . The Main Stage will host a total of 18 different talks staged across the 2 1/2 days, featuring some 50 speakers, inspiring and educating a professional audience of over 1,000 architects and designe
Sellers on Amazon.com’s marketplace account for 25 percent of the total U.S. market share of e-commerce spending and 60 percent of the platform’s total sales, according to eMarketer. Amazon’s direct sales represent another 17 percent of the market.
The Home Depot is planning to hire more than 100,000 associates ahead of the busy spring season as shoppers continue to show interest in home improvement projects. Additionally, the retailer will host a Virtual Spring Career Day event on Feb. 16, to help jobseekers find the right role for them and learn about growth opportunities within the company.
Retail turnover fell 4.4 per cent in December last year according to the Retail Trade figures released by the Australian Bureau of Statistics today. Despite the fall, spending on retail goods remains heightened compared to December 2020 for all retail industries except for department stores which is down by 9.0 per cent. Likewise, food retailing such as supermarkets, liquor stores rose 2.2 per cent this month.
Gaming is a megatrend; for good reason, it’s an attractive playground for brands to get in touch with younger target groups: The community is curious, networked and active and gaming is a rapidly growing market with 176 billion US dollars in revenue (newzoo 2021) and 2.7 trillion gamers worldwide (IBISWorld 2020). Credits: Louis Vuitton. Brands can take advantage of this trend by developing their own games or integrating gamification elements into their retail store concepts.
The rapid rise of AI-powered displays, touchless technology, and sensory marketing is reshaping the future of in-store engagement. Yet for many retail executives, the real challenge is not identifying new tools - it is knowing which signals to trust, which inputs to prioritize, and how to architect decisions that elevate in-store leadership rather than dilute it.
Meta’s stock took a drubbing this week when Wall Street got wind of its lowered forecast, attributed in part to Apple’s app privacy changes which in effect prevents Facebook from gathering the kind of user data it needs to sell advertising. According to Markets Insider , the 24 percent drop in Meta’s stock price wiped $205 billion from its market value.
Salesforce will acquire Brazilian marketplace solution Atonit , adding marketplace capabilities to its own ecommerce platform. Salesforce will share more details regarding the product roadmap once the acquisition closes, which is expected before April 30, 2022. “Marketplace capabilities are becoming imperative for leading commerce platforms, and customer demand for more purchasing options and greater flexibility is growing,” said Salesforce in a statement.
Supermarket chain Coles has awarded suppliers leading the way in sustainability in the latest edition of its annual supplier awards. Coles has recognised 15 suppliers it says have done a commendable job in following their commitment to sustainability, community and health innovation. Coles CEO Steven Cain congratulated the winners and praised their continued efforts to help feed the nation.
For some years now, personalisation has been gaining pace in retail – but a certain group of trailblazers are supercharging the concept. Streaming platforms are obvious frontrunners in the race, with TV brands making tailored recommendations into something of an art form. . Disney +, for example, is a perfect model for the collisional power of big data and tech.
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
It could be that Meta wanted to get all the bad news over with at once — it came in waves during the company’s earnings call this week. For the first time, the company said Facebook lost users — about one million daily active users last quarter. Additionally, the Reality Labs division of Meta that is spearheading the hugely-hyped Metaverse initiative lost $10 billion during the quarter, and the company warned that Apple’s App Tracking Transparency feature could knock about 10 percent off t
Kohl’s Board of Directors has rejected the acquisition offers from Sycamore Partners and Acacia Research , stating that “the valuations indicated in the current expressions of interest which it has received do not adequately reflect the Company’s value in light of its future growth and cash flow generation.” Additionally, the retailer has adopted a “poison pill” shareholder rights plan to prevent hostile takeovers. it’s likely that the plan is an effort to keep the company whole despite pressure
Bunnings’ parent Wesfarmers is considering temporarily relocating head office staff to Melbourne, citing a growing frustration with Western Australia’s hard border policy. The company described it as “virtually impossible” to do business in the state. . Western Australia’s Premier Mark McGowan has scrapped the planned reopening of the state on February 5 due to the rise of Omicron cases in the country.
If there is one thing that almost all retailers have in common, it is surfaces. No matter what sort of environment you are working in, you will almost certainly have some sort of surface space at your disposal. However, these spaces can often be underutilised by retailers as they focus their attention elsewhere in the store or shop. Walls are left painted white, countertops blank and floors are scuffed and dirty, but with a few simple, often cost-effective changes to these surfaces, you can comp
AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
Anthony Chukumba, managing director at Loop Capital Markets, said that Best Buy could be among the retail winners in the metaverse as one of the nation’s primary sellers of headsets and computers.
Pinterest has launched AR try-on for home décor products, enabling “Pinners” to virtually place items in their home and try before they buy from a retailers including Crate & Barrel , CB2 , Walmart , West Elm and Wayfair. Try-on for home décor is powered by the Pinterest Lens camera search technology and follows the launches of virtual try-on functionalities for lipstick and eyeshadow.
To celebrate Australia’s pride festivities, Aesop has opened a ‘Queer Library’ in Melbourne from February 2 to 8 which will be followed by another in Sydney from February 23 to March 1. Aesop stores in Fitzroy and Paddington will be cleared to showcase over 5000 copies of works from 60 LGBTQIA+ authors and allies. The genres will span fiction, non-fiction and poetry in order to raise awareness and empathy.
RIANNA + NINA has opened its doors in Paris. The international flagship offers visitors the opportunity to experience never-before-seen one of kind styles made from rare high-end vintage fabrics, an exclusive selection from the label’s Archive Collection, and so much more. Located at 34 Rue de Montpensier at the Palais Royal, RIANNA + NINA Paris is a stunning entry point to the label’s ever-growing world.
When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.
A firm that tracks foot traffic in stores has published a list of 10 companies and concepts to watch in 2022 that have established their physical locations as foundational to future growth. The list includes Raising Cane’s Chicken Fingers, Dutch Bros. Coffee, Gopuff, Blink Fitness, Warby Parker, Allbirds, Arhaus, pOpshelf, Burlington and Sephora inside Kohl’s.
Following the New Year inundation of year-in-review happenings and trend predictions for the year to come, there is a lot to discuss. In conversations with retailers, technology partners and industry veterans in my network, several points have stood out. Alternative Supply Chain Options. Supply chain concerns are still rampant, and this is causing serious reconsideration of supply chain dependencies and the search for ways to better safeguard against the challenges of the past two years.
Sales at furniture retailer Nick Scali grew 5.4 per cent to $180.3 million through the first half, while EBIT hit $55.1 million and profit fell slightly to $35.6 million. The company had to close 55 per cent of its store networks during the six month period, while also managing the widespread supply chain disruptions seen throughout the industry. Overall profit fell by 6 per cent compared to the previous corresponding period in FY21.
Storeage , the Shanghai-based Dutch retail design agency, worked closely with the team from B+Tube cosmetics to create their first flagship store. With its striking iridescent archways, the store aims to connect to teenagers looking for a more expressive and colourful approach to cosmetics. And in line with the teens shopping behaviour, the store introduces ample room to interact with social media to facilitate online to offline shopping. .
Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
If you needed to double the capacity of your data center in a matter of weeks, could you do it? As recent events have shown, it’s important to have an affirmative answer. Whether it’s due to rapid customer or data growth, a business acquisition, or external circumstance like a global pandemic, most companies will eventually experience an unexpected and urgent “scaling event.
Square has launched its first integration with Afterpay , adding buy now, pay later (BNPL) functionality to the Square Online platform in the U.S. and Australia. Retailers can access Afterpay from the Square Online dashboard, which gives shoppers the option to pay for items with four interest-free installments. Afterpay also will be available on Square’s developer platform and for in-person payments in the near future.
VEats offers a digital solution to explore all businesses offering animal-free food options in designated cities. Founded by Australian entrepreneurs Lara Young and Susan McCarthy, the digital platform will have its first roll out in Sydney this month, followed by a nationwide launch along with international expansion in the UK with Brighton and London being its first stops.
T ALK ABOUT A triple-whammy: during 2021, the pandemic continued to play a major role in daily life; massive snags in the supply chain caused shortages in a variety of goods; and inflation surged to levels not seen since the 1970s. Like a New Year’s Day hangover, those factors are expected to continue to make their presence felt in the coming year. But on the plus side, let’s look at three major innovative trends that appear ready to help retailers find new ways to connect with customers in 2022
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
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