Retail TouchPoints
NOVEMBER 17, 2021
Retail has become a tale of two realities. On the one hand, retail sales trended upward in August 2021 , with specific economic stimulus measures apparently to credit. We know, based on our State of the In-Store Experience 2021 Report , that there remains strong consumer demand for brick-and-mortar retail experiences. On the other hand, some major retailers have filed for bankruptcy in 2021.
Inside Retail
NOVEMBER 14, 2021
The Australian Fashion Council will lead the nation’s first National Product Stewardship Scheme for clothing textiles, aimed at improving the design, recovery, reuse and recycling of textiles. Launching in November 2021 and ending in March 2023, the scheme will provide a roadmap to hit ‘clothing circularity’ in Australia by 2030, in line with the National Waste Policy Action Plan targets, and is powered by a $1 million grant from the Federal Government.
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Tokinomo
NOVEMBER 16, 2021
The store shelf is an important touchpoint on the customer journey of any shopper. From the decision to go to the store up to going home with the products, there are a few touchpoints where brands need to pay attention to how they are perceived by customers. Even the smallest detail can make it or break it for the shopper.
Retail Wire
NOVEMBER 15, 2021
The cost to move containers from Pacific nations to the U.S. fell by 26 percent last week, but that hasn’t had any effect on the number of ships waiting offshore at ports. “It could be months before the logjams ease, but if we don’t get more closures at ports, the volumes should become more manageable after Chinese New Year,” said Lars Jensen, CEO of Vespucci Maritime.
Speaker: Matt Sunshine, CEO at The Center for Sales Strategy
AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.
Retail TouchPoints
NOVEMBER 19, 2021
Online B2B wholesale marketplace Faire has closed a $400 million Series G funding round, its third in the last year. With this latest round, which pushes the company’s total funding to date above $1 billion , Faire is now valued at $12.4 billion. This round comes just five months after the close of Faire’s Series F and the company’s expansion into 15 markets across the UK and Europe — a region that has grown by more than 10X for the company since its initial launch there in March 2021.
Inside Retail
NOVEMBER 15, 2021
Payment flexibility has been commonplace in B2C transactions for many years, and now, emerging payment technology is making this possible for B2B trade. Whether you’re looking to get paid faster, address current debtors or provide a better customer experience, implementing an integrated payment solution that delivers more ways for customers to pay their invoices, is a great solution for any business.
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Cisco Retail
NOVEMBER 19, 2021
Part of the Hybrid Work Success series: Rethinking a hierarchy of needs in the context of work — how a global pandemic changed the way we work, forever. In a moment of reflection amidst all the pandemic induced change, I find myself asking how we move away from the adrenaline induced reactive motions to more strategic and enlightened thinking. Perhaps the most radical of changes is the profound shift in work.
Retail TouchPoints
NOVEMBER 17, 2021
It’s the question every retailer wants the answer to: what do consumers (and more specifically, those likely to buy their products) really want? Opening day of the 2021 virtual Retail Innovation Conference , which continues today, Nov. 17 with more great sessions, provided valuable insights into the mindset of today’s shoppers. The day kicked off with a keynote presentation by Jeff Orschell, EY Americas Practice Leader: “Bottom line for retailers is that change is still happening, consumer behav
Inside Retail
NOVEMBER 18, 2021
Dyson has unveiled its first virtual reality store, allowing New Zealanders to experience and test its products from the comfort of their own home – assuming they own an Oculus VR headset. As of 19 November, New Zealanders with access to the Oculus store can download the Dyson Demo VR, which will put customers in a virtual space allowing potential customers to see and pick up products, as well as trial them out, see product demonstrations, watch interviews with Dyson engineers, and see how produ
Retail Dive
NOVEMBER 15, 2021
For retailers, emerging work-from-anywhere habits bring new opportunities to attract shoppers.
Speaker: Steve Worthy, MBA
The rapid rise of AI-powered displays, touchless technology, and sensory marketing is reshaping the future of in-store engagement. Yet for many retail executives, the real challenge is not identifying new tools - it is knowing which signals to trust, which inputs to prioritize, and how to architect decisions that elevate in-store leadership rather than dilute it.
Cisco Retail
NOVEMBER 19, 2021
We have arrived at the third and final blog post around Secure Code Warrior. In the first two blogs… So, You Can Code… But Can You Write Secure Code? Finding Cisco DevNet Elite Secure Code Warriors. … we introduced you to the Secure Code Warrior tournament held during Cisco DevNet Create 2021. In this final blog post, I wanted to report back about the final battle between the crème-de-la-crème – the DevNet Secure Code Warrior Top 25.
Retail TouchPoints
NOVEMBER 15, 2021
Casper Sleep has entered into a definitive agreement to be acquired by Durational Capital Management LP , which will take the mattress retailer private. Additionally, Co-Founder and CEO Philip Krim has left the company, with President and Chief Commercial Officer Emilie Arel stepping into the position. Durational Capital will pay $6.90 for each outstanding Casper share, a 94% premium over the closing price on Nov. 12, 2021.
Inside Retail
NOVEMBER 16, 2021
Department-store chain M&S has joined hands with the UK rental platform Hirestreet to venture into the rental sector ahead of the year-end season. . The launch of M&S clothing rentals follows its recent investment in the Zoe Group, the operator of Hirestreet, through its Founders Factory Joint Venture accelerator program. The first rental edit consists of more than 40 womenswear pieces from its Autograph own-label range and dresses from the M&S x Ghost Collaboration.
Retail Dive
NOVEMBER 15, 2021
The combo, which brings together two decades-old, sports-focused names, aims to be a go-to for student athletes.
Speaker: Jason Cottrell and Gireesh Sahukar
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Cisco Retail
NOVEMBER 18, 2021
The pandemic has accelerated the pace and scale of digital transformation in healthcare. From delivery of care to security to clinical collaboration, technology is at the heart of today’s modern healthcare organization. For the CX Americas Healthcare Practice, it’s about helping healthcare customers leverage Cisco technology to increase business value, remove burdens and move healthcare forward, faster.
Retail TouchPoints
NOVEMBER 18, 2021
Doors have opened on a new concept store from Starbucks and Amazon Go aims to combine comfort and convenience by bringing together the lounge aesthetic of a Starbucks café and Amazon’s Just Walk Out cashierless checkout tech. The first Starbucks Pickup with Amazon Go is located in New York City at 59th Street between Park and Lexington Avenues and offers the full Starbucks menu as well as a curated assortment of food and beverages in an integrated Amazon Go market, including fresh-prepared salad
Inside Retail
NOVEMBER 15, 2021
They say a company’s most loyal customers are also its most profitable. And in a market that has been significantly affected by the pandemic, building a strong and loyal customer base has never been more important, especially as times continue to remain uncertain. CIMET, a white-label platform that compares services and prices from multiple retailers, is dedicated to helping brands diversify by creating user experiences that significantly improve customer retention.
Retail Dive
NOVEMBER 15, 2021
Shoppers are already out and about. But an unreliable supply chain and lingering pandemic have retailers and their customers changing their behavior.
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AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
Cisco Retail
NOVEMBER 17, 2021
It is unlikely that as a Cisco customer or person that reads blogs.cisco.com you have not seen or heard of Cisco DNA Center. While they have done an impressive job with Cisco DNA Center- the talk is often about the technical merits, intents and functions. As we talk of cross domain, I want to cross the domain from what Cisco DNA Center does to why you should move to the solution in terms of business outcomes and user experience.
Retail TouchPoints
NOVEMBER 15, 2021
The 13 th annual 11.11 Global Shopping Festival, also known as Singles’ Day, has once again broken its own sales records. Alibaba itself generated RMB 540.3 billion ( U.S. $84.54 billion ) in gross merchandise volume (GMV), up from $74.1 billion in 2020, and total sales across all platforms (including Alibaba rival JD.com ) for the 11-day campaign topped $139 billion.
Inside Retail
NOVEMBER 16, 2021
Plus-size fashion firm City Chic Collective saw earnings drop by $1 million a month due to store closures across its network, having lost 37 per cent of its trading days since its full-year results in August. However, with all its stores now open and trading into the busiest time of the year, chief executive Phil Ryan is confident the business’ brands will perform well over the holidays.
Retail Dive
NOVEMBER 15, 2021
The largest retailers are spending fortunes repurchasing their own shares. Taxpayers are footing part of the bill while workers and investment may be suffering.
Speaker: Beth Sunshine, SVP, Up Your Culture
When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.
Cisco Retail
NOVEMBER 16, 2021
Part 1 of the Series: AI-Enhanced Infrastructure for AI Ops. If you ask yourself which are the biggest challenges that your IT model should address, endless answers will surely come to your mind. But the majority will find a common theme: your organization faces a manually intensive and complex environment that demands access to information and resources with even greater agility and flexibility.
Retail TouchPoints
NOVEMBER 19, 2021
When the first department store opened more than 100 years ago, the goal was to offer a multitude of specialty goods to a large number of people. Today, online stores serve that same purpose, but brick-and-mortar retail remains a powerful mechanism for both buyers and sellers. Providing consumers with the ability to see, touch and experience products firsthand, physical shops offer a degree of instant gratification that simply cannot be replicated in an online environment.
Inside Retail
NOVEMBER 14, 2021
There’s no metaverse yet, but when it comes, you can expect Nike to be there waiting. The most valuable apparel brand in the world has its sights set on being prepared for shoppers in online virtual environments. On 27 October, Nike filed new trademark applications with the U.S. Patent and Trademark Office under its Nike logo, the Just Do It tagline, the Swoosh, and the Air Jordan and Jumpman logos.
Retail Dive
NOVEMBER 18, 2021
Customization tools like shoppable recipes and product recommendations are helping consumers cut through the clutter of center store. But retailers are only scratching the surface of what's possible.
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Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
Cisco Retail
NOVEMBER 16, 2021
When the pandemic hit, the shift to remote work happened almost overnight. But it was just the beginning of a journey toward hybrid work that is transforming work as we know it. It’s a change that, I believe, will have profound implications for human society. That’s because hybrid work is a revolutionary force that converges people, technology, and places.
Retail TouchPoints
NOVEMBER 15, 2021
Communication and payments platform Podium has raised $201 million in a Series D funding round led by YC Continuity , joined by Durable Capital Partners , Arpex Capital , Accel , Album VC , IVP , Sapphire Ventures , Summit Partners and Sorenson Capital. This latest round brings the company’s valuation to over $3 billion. The additional funding will help Podium expand to offer its services to more small businesses.
Inside Retail
NOVEMBER 15, 2021
The world’s largest Ikea store, Ikea Pasay City in Manila, is set to open its doors to the public this month after being delayed due to the Covid-19 pandemic. Ikea Pasay City also marks the chain’s first location in the Philippines. The 67,760sqm store, scheduled to open on November 25, is located next to the Mall of Asia and spans five stories. While two floors are dedicated to retail activities, the remaining floors are for stocks and e-commerce operations.
Retail Dive
NOVEMBER 18, 2021
The retailer posted a solid Q3, but said it doesn't expect to get some orders in at all due to supply chain disruptions.
Speaker: David Worrell, CFO, Author & Speaker
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
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