Retail TouchPoints

OCTOBER 30, 2024

As a geriatric millennial who lives and works in the greater Charlotte region of North and South Carolina, I notice pet-friendly establishments have become the expectation. Our temperate climate with ample sunshine and green space encourages spending time outside and sharing it with four-legged friends. But even comfortable environments like Charlotte’s have their limitations – after all, our iconic tree line requires ample rain.

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Outdoor Planning Store Operations Customer Experience 234

Retail Gazette

OCTOBER 29, 2024

Britain’s biggest supermarkets face paying an extra £200m in National Insurance contributions as the Chancellor is set to unveil the hike in the Budget tomorrow. Tesco, Sainsbury’s, Asda and Morrisons could be hit with an incremental tax bill from a two-percentage point hike in employer National Insurance contributions, Sky News reported. One analyst estimated that Tesco, which employs around 300,000 people in the UK, could be facing £75m added to its bill.

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Supermarket Finance 115

Inside Retail

OCTOBER 27, 2024

Mosaic Brands is expected to enter administration as early as todday, the Australian Financial Review has reported. FTI Consulting will facilitate the administration, according to the publication’s sources. Last month, the fashion retailer said it would wind down five of its brands to focus on its other five businesses as it struggles to remain afloat due to operational issues.

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Fashion Planning Accessories 290

Retail Wire

OCTOBER 1, 2024

A new report threatens to leave a stain on McDonald's good name, as it was revealed that a franchisee engaged in human trafficking involving what the arrest report is calling "modern slavery.

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Location 319

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Customer Experience

National Retail Solutions

OCTOBER 8, 2024

Modern payment technologies like EMV chips, contactless options, and mobile apps are transforming gas station security, reducing fraud, and ensuring safer, faster transactions for customers and businesses alike. The post Gas Station Payment Security: Best Practices for a Safer Experience appeared first on National Retail Solutions.

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Retail Focus

OCTOBER 30, 2024

Ghalia BOUSTANI. Retail Consultant | Published author | Visiting lecturer Hyper-local strategies have been increasingly applied by luxury brands to connect with specific communities through limited-time pop-up stores. Their ability to create highly curated experiences that are tailored to regional tastes, cultural preferences, and local consumers is made possible by this approach.

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Location Store Layout Consumer Shopping 246

Inside Retail

OCTOBER 16, 2024

The Victorian hole-in-the-wall coffee shop Coffee Treat has launched into franchising, with plans to extend into country towns. Director Chelsea Hayward told Franchise Executives , “I’ve heard so many times people say they can’t get a decent coffee in the country. So by franchising, I aim to make it accessible to country people. They haven’t had a lot of variety in small country towns.

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Planning Location Shopping Marketing 290

Inside Retail

OCTOBER 22, 2024

Amazon is preparing to launch a low-cost storefront as it ramps up its fightback against Chinese deep-discounting rivals Temu and Shein. The US retail giant is imposing price caps for the first time in its history, regulating how much vendors can charge for their items in order to be featured on the new portal. “We are always exploring new ways to work with our selling partners to delight our customers with more selection, lower prices and greater convenience,” an Amazon spokesperson

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Inside Retail

OCTOBER 24, 2024

As the Black Friday 2024 shopping frenzy approaches, Australian retailers are gearing up for their biggest challenge yet – managing skyrocketing demand while staying efficient. The key to thriving? Automation. This year, Australian shoppers are expected to spend a jaw-dropping $6.7 billion during the Black Friday/Cyber Monday weekend, up 5.5 per cent from 2023, according to Roy Morgan.

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Drop-Shipping Shipping Fulfillment Inventory Management 264

Inside Retail

OCTOBER 15, 2024

Discount variety retailer The Reject Shop plans to open more stores this year to support sales growth and increase profitability. In a trading update, the company said it is targeting to open 15-20 new stores in FY25. The chain currently has 386 stores nationwide, having opened 67 new stores and closed 35 underperforming ones since June 2020. According to chairman Steven Fisher, the discount variety sector presents a significant opportunity for growth over the medium to long term.

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Planning Shrinkage Shopping Management 278

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Accounting

Retail Wire

OCTOBER 3, 2024

The recent dockworker strike is more likely to impact non-paper goods like electronics and cars.

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Inside Retail

OCTOBER 21, 2024

Luxury fashion retailer Harrolds has entered liquidation after 39 years of operations, owing $16.3 million. The company was founded in 1985 and, just last July, unveiled plans to relocate its stores in Sydney and Melbourne as part of an “ongoing transformatio n” Citing documents lodged with the Australian Securities and Investments Commission (ASIC), News.com.au reported that the company owes more than 90 creditors, including Victoria Beckham’s company, owed $30,000.

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Fashion Planning 290

Retail TouchPoints

OCTOBER 24, 2024

Kroger will leverage RFID technology from Avery Dennison for item-level digital identification, enabling more frequent and accurate inventory information to help maximize freshness, reduce waste and improve the store associate experience. The supermarket will begin in the bakery department, implementing RFID-embedded labels on each item. “Our work with Avery Dennison will improve inventory visibility, which means products will be on the shelves when our customers want them, while enabling our as

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Supermarket Customer Experience Management ATS 273

Inside Retail

OCTOBER 29, 2024

Woolworths Group enjoyed higher sales in the fiscal first quarter brought by higher revenue across all its segments. The group’s sales grew 4.5 per cent to $18 billion as its Australian food segment increased 3.8 per cent to $13.6 billion and Australian B2B segment rose 6.9 per cent to $1.47 billion. Its New Zealand food segment went up 1.4 per cent to $1.93 billion, while W Living soared 17 per cent to $1.36 billion, reflecting its acquisition of Petstock in January.

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Supermarket 262

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Fashion

Inside Retail

OCTOBER 31, 2024

Amazon’s net income has surged on the back of higher third-quarter sales, breaking the trend of a modest slowdown with a stronger pace of growth than it delivered the previous quarter. The e-comme rce giant’s net income soared 54.5 per cent year on year to US$15.3 billion ($23.27 billion) as net sales rose 11 per cent to $158.9 billion ($241.6 billion).

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Consumer Shopping Marketing ATS 245

Inside Retail

OCTOBER 30, 2024

September retail sales remained sluggish, according to the Australian Retailers Association, but an analyst points out that the last quarter’s result was the best turnover in more than two years. “Retail volumes rose 0.4 per cent in the September quarter, marking the largest quarterly increase since the June quarter 2022, and that suggests that household consumption may be a little stronger in the September quarter than we’ve recently seen,” said Callam Pickering, Apac ec

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Department Stores Accessories ATS 264

Retail TouchPoints

OCTOBER 28, 2024

Patagonia has become the first brand to make use of T r ove ’s new Resale Plugin, which allows brands to seamlessly integrate pre-owned items alongside new products on their existing ecommerce platforms. The Resale Plugin tool is designed to be a low-barrier solution for brands of all sizes to easily integrate resale into their offering. Trove has powered Patagonia’s existing Worn Wear resale program for years, and now Patagonia will be the first partner to adopt the Resale Plugin, further integ

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Shopping Consumer ATS 273

Retail Wire

OCTOBER 8, 2024

The Supreme Court declined to hear Uber and Lyft's arguments.

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Customer Experience

Retail TouchPoints

OCTOBER 17, 2024

According to Cognizant’s recent study with Oxford Economics, generative AI is expected to have a $1 trillion impact on the economy by 2032. In particular, generative AI is revolutionizing the shopping landscape to create more personalized and memorable experiences for consumers. As retailers come to terms with the boundless potential of generative AI, Cognizant has identified three key areas where this technology will make the most significant and immediate impact: commerce, marketing and custom

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Customer Experience Shopping Marketing Promotions 253

Retail TouchPoints

OCTOBER 31, 2024

Earlier this year, Google added compelling new features to Google Wallet to help consumers get more out of their mobile wallet passes. With this update , developers can send wallet notifications, letting consumers receive notifications about any updates to cards or passes stored in their mobile wallet. As Google shares, that might look like a notification from your favorite coffee shop on their new daily special or an update if your assigned seat on your boarding pass changes.

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Marketing Customer Experience Consumer Point of Sale 246

Inside Retail

OCTOBER 17, 2024

The Federal Court has ruled that Harvey Norman, along with Latitude Finance Australia, made false and misleading financial claims in a national advertising campaign. The campaign, which ran from January 2020 to August 2021, was for a 60-month interest-free and no-deposit payment method. Customers were required to take out a credit card, such as the Latitude Go Mastercard, to purchase goods.

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Finance Payment Services Advertising Accounting 304

Retail TouchPoints

OCTOBER 23, 2024

While it started with the COVID ecommerce rush, rising operational costs and ongoing margin constraints are continuing to drive brands and retailers toward online marketplaces, otherwise known as third-party commerce (3P commerce). The benefits of having access to a near-limitless supply of unowned inventory (on the retailer side) and having access to other brands’ and retailers’ sales channels (on the brand side), has been compelling to put it mildly.

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Consumer Fulfillment Management Accounting 281

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Retail Wire

OCTOBER 7, 2024

Hurricane Helene efforts are still continuing.

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Retail Wire

OCTOBER 24, 2024

In-N-Out Burger continues expanding its California presence.

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Location 299

Inside Retail

OCTOBER 29, 2024

The events of this week have brought the state of bricks-and-mortar in Australia’s rag trade into focus. If we let it, the voluntary administration of Mosaic Brands can show us the downside of having a large store network while the sale of Premier Investments’ Apparel Brands can show us the upside. The role of bricks-and-mortar sometimes gets lost by investors, shareholders and executives when examining the balance sheets of these rag trade giants.

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Apparel Location Management Shopping 264

Retail TouchPoints

OCTOBER 23, 2024

Wayfair has introduced Wayfair Rewards , a loyalty program with a $29 annual subscription price. Benefits include 5% back in rewards across Wayfair and its specialty and luxury brands, AllModern, Birch Land, Joss & Main and Perigold , as well as free shipping regardless of order size; both of these features are subject to some restrictions. Additional benefits include exclusive member-only sales with steep discounts on products across all categories, including national brands; early access t

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Shipping Shopping Customer Experience ATS 250

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ATS

Retail TouchPoints

OCTOBER 25, 2024

There’s no denying that consumers today expect more from the retail experience, and increasingly, that includes their experience with a brand even after a purchase is completed. In fact, 53% of shoppers view the post-purchase period as the most emotional part of any shopping experience. And beyond consumers’ heightened sensitivity to what happens after they click “buy,” retailers and brands also are recognizing how crucial the post-purchase moment is for their own success.

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Retail TouchPoints

OCTOBER 18, 2024

Amazon is no stranger to the world of advertising having first introduced ads in its online store 20 years ago. But last year something big happened in the Amazon ecosystem — it introduced TV advertising on its Prime Video streaming service. The significance of that move was evident at the fourth annual Unboxed conference for Amazon advertisers, which was dominated by sizzle reels of Prime Video content, appearances by the stars of that content and, most importantly, lavish repetition of the wor

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Retail TouchPoints

OCTOBER 31, 2024

Nearly 80 million users visit Roblox each day, seeing it as an invaluable platform for self-expression and identity exploration. As a result, brands are now using Roblox to create incremental revenue opportunities via “twinned” items for users’ physical and avatar selves: 43% of respondents to Roblox’s Digital Expression, Fashion & Beauty Trends report said they want brands to provide such “twinning” items.

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Retail TouchPoints

OCTOBER 11, 2024

Grocery chain Save A Lot has debuted its first-ever loyalty program — Save A Lot Rewards. Available via a new mobile app, Save A Lot Rewards offers shoppers points called “dots” that can be redeemed for rewards and free products. Independent Save A Lot Retail stores across the chain’s 750 -strong fleet will have the flexibility to customize the app with local offers alongside national offers; the app also features exclusive coupons and deals.

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Wholesale Store Operations Shopping Marketing 245

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Customer Experience