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For more than two years into the pandemic, digital transformation and investment accelerated, and customers increasingly turned to online shopping as an alternative to traditional shopping. . However, as lockdowns and movement restrictions become more rare, what does this mean for the future of physical stores? Earlier this month, we heard from industry experts at Country Road, Klarna and Marketplacer about the latest trends they’ve seen in online and offline shopping, where the two are convergi
We consistently get loads of requests from clients wanting for help with creating shopper insights. And as data becomes more and more available this demand seems to increase. When we speak, they share their frustrations: conducting research only to be disappointed by what the agency presents, and what their team is able to do with the data afterwards.
Australian retailers generally fared well over the last 18 months during the Covid-19 pandemic, despite temporary store closures as part of government-imposed lockdowns, although headwinds may be on the horizon. Inflationary pressure on consumer discretionary spending, supply chain disruptions and elevated inventory levels, which tie up a retailers’ net working capital, are set to create the perfect storm for retailers that do not have a strategy in place to ensure they are well positioned for t
There are signs of a disconnect between consumers and retailers when it comes to sustainability. A recent report has found that two-thirds of consumers are willing to pay more for sustainable products than retailers expect — and reveals that consumer preference for recommerce models is also being underserved. Further reinforcing this misalignment is the finding that only half of the senior retailer executives surveyed believe sustainability to be an important purchase consideration for consumers
Speaker: Matt Sunshine, CEO at The Center for Sales Strategy
AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.
Earlier this year, Toyota Motor Europe partnered with Dalziel & Pow to design the vision for the future of its European retailer network at a new site in Paris Nord. It confirms the central role of Toyota retailers in delivering to our customers an immersive brand experience as the company transitions to a mobility company. Toyota’s approach is fully consistent with its wider mission to go ‘Beyond Zero’ by providing memorable customer experiences which cater for all their needs.
You’ve seen hundreds of articles about how to market to Gen Z and Millennials. While these two young generations make up a big chunk of the shopping population, this doesn’t mean that we should forget about the older population.
Liverpool, the high-end department store chain, has acquired a 9.9 percent stake in Nordstrom. The Mexican company reported double-digit sales growth in the second quarter, which it attributed to its inventory management expertise, solid merchandising and higher prices. Liverpool said it took the stake in Nordstrom because it saw the retailer as “an attractive opportunity to diversify assets geographically.
Liverpool, the high-end department store chain, has acquired a 9.9 percent stake in Nordstrom. The Mexican company reported double-digit sales growth in the second quarter, which it attributed to its inventory management expertise, solid merchandising and higher prices. Liverpool said it took the stake in Nordstrom because it saw the retailer as “an attractive opportunity to diversify assets geographically.
According to a study done by Salesforce , 84 percent of consumers say that customer experience is just as important as a company’s products and services. In fact, customer experience is one of the biggest factors that retailers have to consider. Happy shoppers equal more sales, and more sales means more revenue. But what exactly do shoppers need in order to have positive experiences while they’re in your stores?
The future of the National Retailers Association is unclear after CEO Dominique Lamb resigned suddenly, within two months of the exit of long-standing chairman Mark Brodie. . Their departures follow a controversy surrounding the unexplained source of $430,000 in “policy services” in the association’s books. There have been allegations that the funds came from the tobacco industry to assist the NRA in lobbying in favour of the vaping industry.
Blackstock & Weber for Bloomingdale’s 150th. Bloomingdale’s has debuted a lineup of designer collaborations, events and digital activations, including a virtual store, to celebrate its 150 th anniversary. A 150th Anniversary Collection of exclusive limited-edition merchandise launched on Sept. 8, the day before New York Fashion Week kicks off.
Victoria Leeds has strengthened its position with the addition of five new retailers. Where contemporary meets traditional, Victoria Leeds is leading the way in new shopping trends with a progressive approach to retail and its new announcements; home-grown, UK independents meet in-demand fashion and lifestyle brands, as well as avantgarde concept stores.
The rapid rise of AI-powered displays, touchless technology, and sensory marketing is reshaping the future of in-store engagement. Yet for many retail executives, the real challenge is not identifying new tools - it is knowing which signals to trust, which inputs to prioritize, and how to architect decisions that elevate in-store leadership rather than dilute it.
Campaign scoop. Forgotten password. Streaming services are great, especially for true fans. What happens when a football fan forgets the password right before a big game? Everybody goes crazy. However, there’s nothing that can’t be solved by a cold Dr. Pepper, right?
Fifty-nine percent of Americans are feeling anxious about buying Christmas gifts as a result of inflation, according to a new Bankrate report. More than 10 percent began their holiday shopping in September and half plan to get started before Halloween. “Holiday shopping will look different this year with inflation around 40-year highs,” said Ted Rossman, Bankrate’s senior industry analyst.
In the restaurant business, they say that “People eat with their eyes first.”. That means that even if the food is cooked perfectly and is delicious, a bad presentation can put someone off before they even try it. Retailers and brands are facing the same challenges. You might have the best products or prices on the market, but if your stores are bland or the products are poorly displayed, people will look elsewhere.
Australian fashion brand Aje has made its first “off-schedule appearance” at the New York Fashion Week. At an immersive show at Roll & Hill in Manhattan, the brand featured curated pieces from its Spring Summer 23 ‘Lumen’ collection teaming up with NY-based creative agency Replica. The brand says its ‘Lumen’ collection pays “homage to the perennial beauty and power of dawn, a symbol of hope and new beginnings”.
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Searchspring , a search, product merchandising and personalization platform, has added Searchspring Personalized Email Recommendations to its Personalization Suite. The solution is designed to help retailers tailor their emails to make product discovery easier and extend personalization beyond their site in order to drive a superior shopping experience throughout the entire customer lifecycle.
Waterfront Limited Partnership, a joint venture between AEG and Crosstree Real Estate Partners, who own and operate Icon Outlet and the Entertainment District at The O 2 , has announced iFLY , the indoor skydiving experience, is set to open at The O 2 mid-December 2022, in what will be the company’s first London location. The new unforgettable leisure experience, located within the Entertainment District at The O 2 , will allow beginners and professionals alike to experience the thrill of indoor
Every retail professional wants to stay on top of his game. Constantly learning about shopper behavior is a must in this competitive industry. Shopper behavior and trends change at a rapid pace, making it hard for professionals to keep up with these changes.
Joe Erlinger, president of McDonald’s U.S., said a California bill that would establish a 10-person council with the authority to set pay and workplace standards for fast food restaurants in the state could lead to a minimum wage of $22 an hour. Mr. Erlnger said he objects to a law that would single out any industry, but says legislation that would support raising minimum wages and establish workplace standards would be “highly effective” if done properly.
AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
In the first part of this blog series on Unscrambling Cybersecurity Acronyms , we provided a high-level overview of the different threat detection and response solutions and went over how to find the right solution for your organization. In this blog, we’ll do a deeper dive on two of these solutions – Endpoint Detection and Response (EDR) and Managed Endpoint Detection and Response (MEDR).
Hermes will launch HermesFit, a temporary workout venue, in Sydney on the 14th and 16th of next month at The Hordern Pavilion. The HermesFit pop-up will be styled in the house’s recognisable orange, with graphic motifs adorning the walls. It will feature a space for scheduled workout classes such as a weights wall with Hermes kettlebells and barbells, a callisthenics course inspired by silk, a boxing ring that serves as a photo booth, and a juice bar.
Walmart and P&G have joined forces to offer free in-store recycling collection for beauty packaging at 25 Walmart locations across Pennsylvania, New Jersey, Oklahoma and Arkansas. The program is being run in partnership with TerraCycle , which offers recycling solutions for products not typically collected by curbside programs, and is free to customers through sponsorship from Walmart and P&G.
Hammerson has announced that JD Sports will more than double its presence in Bullring & Grand Central, in a clear signal of the destination’s strength as well as a firm commitment to Birmingham as a thriving city. . JD Sports, which has been at Bullring since 2003, will open a new 27,500 sq ft store on the lower level. The new store will stock even more ranges from brands such as Nike, Adidas, Under Armour, and Converse, covering footwear, fashion, and accessories.
Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
Campaign scoop. Hard I Dew. Ever loved a beverage so much that you want to marry it? Well, Hard MTN Dew gives you that possibility. For their latest campaign, the boozy beverage is inviting single people to sign in on the website. The winner will get married with a can of Hard MTN Dew in Las Vegas. No, the marriage is not legally binding.
Kroger’s same-store sales excluding fuel grew 5.8 percent year-over-year in the second quarter and the grocery chain operator’s owned brands were up 10.2 percent during the period. “Our second quarter results provide another proof point that Kroger has the right go-to-market strategy,” said CFO Gary Millerchip. “Our consistent execution of this strategy is building momentum in our business which, combined with sustained food-at-home trends, gives us the confidence to raise our full-y
The hybrid work environment has been around for years, albeit not common but it existed. I can recall my first job where I was able to split my time working in an office and working from my makeshift home office. This was many moons ago as I will call it… pre-COVID-19. . Job seekers are certainly looking to have the flexibility of working from anywhere at any time – preferably in an environment of their choosing.
US-based chain Cinnabon is expanding its Australian presence with its first store in Sydney soon to open. . Scheduled for late November or early December, the store be located in Darling Square, expanding a network that is currently confined to Queensland and Melbourne. The 40sqm retail Sydney store will have 15 to 20 outside seats and sell the brand’s signature sticky cinnamon rolls, as well as chocolate and caramel-pecan varieties and monthly specials. .
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
The apparel industry’s enormous global environmental impact has made it a primary focus of sustainability efforts, and consumers — or at least a significant portion of them — want to do their part. However, the industry needs to make relevant information (such as how to recycle a garment at the end of its lifecycle) easy for shoppers to access as they’re making their purchase decisions, whether they’re in-store or online.
As physical retail evolves, design and experience have become more powerful tools than ever. The Creative Retail Awards have recognised the very best in retail, leisure, and hospitality design & display since 2018. With categories including sustainability, omni-channel, technology, VM schemes, POP/POS, shopfitting, store design, experience, and innovation, the Awards recognise talent across the full spectrum the industry.
Campaign scoop. Romance novel. Remember classic covers of romance novels with a shirtless man? Well, Capri Sun took it to the next level and included Juicio, a character that looks like he stepped out of the cover of a romance novel. Juicio is used in the commercial just to turn off kids just to reveal its real message—that Capri Sun now contains 40% less sugar.
Following its introduction in 2015 as MuleSoft’s answer to data transformation, the DataWeave language has been on a path across and beyond Anypoint Platform. Today, we’re honored to announce that the future of DataWeave is now open. DataWeave: The evolution of our language Back in the time of Mule 3 and the early days of […]. The post The Future of DataWeave first appeared on MuleSoft Blog.
When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.
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