March, 2021

How Associates Selling With Their Own Wallets Are Killing Your Retail Sales

Retail Doc

Let’s be honest, a lot of people are afraid of retail salespeople. For that matter, they are afraid of anyone who says they sell something. Retail Sales Training employee training

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Retail Execution: What to Measure and How to Optimize

Wiser

Brick-and-mortar shoppers are more mission-oriented than ever before. They know what they want, and they’re going to get in and get out. Will they be checking out with your products in their carts? The answer to that question is centered around retail execution. What is Retail Execution?

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Yahoo Jumps into the Ecommerce Fray with New Online Marketplace

Retail Touch

Verizon Media — a division of Verizon Communications that includes AOL and Yahoo — will launch Yahoo Shops , a combination marketplace and advertising solution. The Yahoo Shops marketplace will feature a personalized digital storefront.

Surviving the Global Pandemic: Luck or Hard Work?

LS Retail

©iStock/JLco – Julia Amaral Global small business owners have embraced the chaos and found ways to adapt. They also know plenty of other owners who would have loved to continue on, but simply ran out of money, time, or good health.

Five Things To Remember When Renting Your First Business Location

Retail Minded

Opening a new business location, whether you’re a first-time business owner or the proud founder of a chain of independent retailers, is always something to celebrate. Running a business can be daunting, labour-intensive and challenging, no matter how experienced you might be.

Get to Know Your Customer Day

Hyken

It’s been years since I’ve written about Get to Know Your Customer Day. Recently, however, I’ve been asked what it’s all about, so I thought it was time to bring it up again. This time I want to share a few tips on what to do for these special days that are observed throughout the year.

Retail Shoppers' 50 Pet Peeves About Retail Employees

Retail Doc

In the past few weeks I’ve received two pleas from retailers about to close. Retail Sales retail employee

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More Trending

Why Investors are Racing to Buy Up Amazon’s Hottest Third-Party Sellers

Retail Touch

There’s a modern-day gold rush on, except instead of the hills and creek beds of the American West, the landscape of this one is the vast, rich expanse of Amazon.com.

Applying the Blue Ocean Strategy to Going Global

LS Retail

©iStock/Viktoriia Fokina Pawdel CEO Arrian Lim – who is a certified digital marketer [not sure what that is] – discusses how he jumped out of the box of traditional pet marketing, applied the Blue Ocean strategy theory, and created his own growing niche.

Join Retail Minded’s Nicole Reyhle at Small Business Day from the National Main Street Center

Retail Minded

Retailers, are you ready to boost your store visibility, sales and overall success in 2021? The reality is, the past year has been difficult for many businesses – but small businesses in particular have been hit hard with the challenges presented by COVID-19.

ATS 92

The Most Important Measurement In Business

Hyken

This is the first of a number of lessons I’ll be sharing from my newest book, I’ll Be Back: How to Get Customers to Come Back Again and Again. A few years back I wrote about the idea of measuring customer satisfaction versus customer behavior. We’re revisiting that topic with a fresh point of view.

How To Engage Retail Customers Begins With A Wow Moment

Retail Doc

For retail customers to let down their guard, share their desires, and get over their fears of purchasing, you must get them involved. Customer Service Retail Sales Training customer engagement

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What to Look for in Retail Audit Companies

Wiser

You need to connect with shoppers inside brick-and-mortar retail stores, whether you’re a brand manufacturer or a retailer, whether your reach is national, regional, at the biggest big-box stores, or the smallest mom-and-pop shops.

The New Realities Reshaping Store Design

Retail Touch

News Briefs design:retail Featured Featured retail store operations Retail TouchPoints research store design

I am So Proud to Be Irish: Let's Dance Into St. Patrick's Day

LS Retail

©iStock/Peter Liewellyn Dancing Into St. Patrick's Day at Blacksod Lighthouse in County Mayo, Ireland where my family (Delaney) is from. Have a wonderful day! Blacksod Lighthouse County Mayo Delaney is from let's dance into St. Patrick's Day so proud to be Irish

ATS 91

12 Stockroom Organization Ideas and Guidelines to Implement in Your Retail Store

Retail Times

It may not be the sexiest part of your store, and it doesn’t get a lot of customer eyeballs, but your stockroom is still a critical part of your physical location. In many ways, your stockroom acts as the headquarters of the store’s operations.

Guest Post: How to Make a Company Culture Video That Wins Your Customers’ Hearts

Hyken

This week we feature an article from Victor Blasco , CEO of Yum Yum Videos. He writes about how creating a company culture video helps your business to build stronger relationships with your customers.

How To Spring Clean Your Retail Store With This Checklist

Retail Doc

My first job was as a janitor in a dry-cleaning store. One rainy Thursday I had cleaned up the break room like I usually did and returned to get something when I heard a stern older woman's voice from behind me say, "So you're the one.". Retail Sales Retail clearance cleaning

What the Best Brand Protection Software Can Do for You

Wiser

Brand protection can be a bit of a catch-all term, with the definition depending on who you’ve asked.

Autonomous Mini-Supermarket tegut…teo Expands in Germany

Retail Touch

German grocery chain tegut… has piloted a fully automated mini-supermarket concept in Fulda, Germany, with plans to open another three locations in 2021 and, eventually, hundreds of the digital self-service stores across the country.

Today in Global Small Business: The Neuroscience Edition

LS Retail

©iStock/metamorworks What's affecting me, my clients, my colleagues and other global small business owners: Train your brain to reduce stress. Sleep , finally. Quote of the week: "There's an old rule in neuroscience that does not alter with age: use it or lose it.

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Avoiding Stockouts: 5 Preventable Causes of Out-of-Stocks and What to Do About Them

Retail Times

Stockouts almost always make it to the “worst nightmare” lists of retailers, and for good reason. Not only do they lead to lost sales, but out-of-stocks also result in reduced customer satisfaction and lower loyalty levels.

Amazing Business Radio: Adele Gutman Milne

Hyken

The Most Powerful Marketing Tool is a Happy Customer. How to create a 5-Star Experience for Your Customers Every Time. Shep Hyken interviews Adele Gutman Milne , Culture and Guest Experience Expert. They discuss tips on how to achieve 5-Star ratings from the hospitality perspective.

8 Ways To Have More Confidence Selling Retail

Retail Doc

This post is for the retail salesperson who isn't making his/her goals, the manager who is struggling with employee training, the newbie who is unsure how to sell.or anyone looking to sell more. Retail Sales Training

State Regulations for In-Store Shopping

Independent Retailer

Updated 3/30/2021. Things are finally starting to look up from the dark depths of the COVID-19 pandemic. Consumer outlook on the economy is rising, there are less hospitalizations due to the virus, and states are even beginning to lift their restrictions.

Walmart Joins Effort to Offer COVID Vaccination ‘Passports’

Retail Touch

Walmart has joined an international effort to make vaccination and other health records available digitally, beginning with the COVID-19 vaccine, allowing customers to easily offer proof of their vaccination status when needed.

Bringing Your Existing Retail Store Online – Tips To Handle E-Commerce Like A Pro

Retail Minded

After the events of the past year, most businesses have started to question the safety of their operations. The retail industry, and most precisely independent retailers, was one of the most affected areas of business.

Moving Forward into 2021 with NAHANCO

Nahanco

It’s no secret that the events of 2020 had a dramatic effect on the retail industry. As retailers continue to evolve in 2021, your business needs may change. We want you to know that NAHANCO is here to support you.

Global Pandemic Related Trends in Job Compensation and Job Satisfaction

LS Retail

©iStock/AndreyPopov Employee compensation across the globe has been disrupted due to the global pandemic, with many employees reporting that salary has yet to return to pre-pandemic levels.

4 Ways To Improve Your Retail Customer Experience and Sales

Retail Doc

How to improve customer service experience? Concentrate on your employees and engage their hearts, not just their minds. Retail Sales Training customer experience

Supplier Relationship Management: 10 Ways to Build Strong Bonds with Vendors

Retail Times

Building and maintaining great supplier relationships is a must if you want to stay competitive in retail. Having healthy relationships with these vendors helps ensure that your shelves are healthily stocked with great products that bring delight to your customers.

Sephora Plans 260 New Stores for 2021, Including 60 Freestanding Locations

Retail Touch

Sephora is continuing its move away from malls with the announcement of the largest store expansion in its 21-year history in the U.S. More than 260 new stores are slated to open this year, including 60 freestanding locations and 200 shop-in-shops inside Kohl’s department stores.

“Do I even need to trademark my brand name?” One Trademark Attorney’s Answer Might Just Surprise You

Rangeme

More often than not, the first question that a potential trademark client will ask me is, “Do I even need to trademark my brand name?” The answer that I universally give is – of course not! You can imagine the shock many people express when they hear a trademark attorney respond in such a way.

Online shopping – the growth accelerates

I Vend

The past year has seen a massive acceleration in the already increasing trend towards online shopping. In a survey of British shoppers carried out by Mintel , 42% of those surveyed said they had done more online shopping since the start of the COVID-19 pandemic.

The Power of Neighbourhood Restaurants…

Retail Insider

Before I headed off to King’s Cross station to board a train to Timothy Taylor’s Brewery in Yorkshire for my stag do, and before my fiancée went off to do her hen things, we both did the sensible thing and prepared ourselves by popping into a local café for a full fry-up.

How Resilience of Retailers Shines Through On The Covid Anniversary

Retail Doc

I still remember the day President John Kennedy was assassinated. I was home with my mom and the door-to-door Fuller brush man rang the bell as he usually did. Mindset Covid-19 Hope For Retail

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How Cool is Sustainability in Fashion

Fashion Retail

FASHION SUSTAINABILITY IS THE NEW COOL Last week, during a talk with investors, suppliers and retailers, I was asked if Fast Fashion can really be sustainable. We could include other business segments like luxury in this question.