August, 2023

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How Are Retailers Driving Shopper Retention and Loyalty?

Retail TouchPoints

Nearly two-thirds of consumers ( 65% ) say they “love” fewer than three brands, according to a U.S.-based survey conducted by Dynata. Moreover, nine in 10 proclaim they do not love nor are loyal to a single brand. With customer behaviors and expectations changing so rapidly, it’s difficult to pinpoint what truly drives this lack of brand love and loyalty.

Consumer 264
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Guest Post: 7 Ways Improved Customer Journey Results in Business Growth

Hyken

This week, we feature an article by Sage , an international company that helps organizations of all sizes with accounting, payroll, and payment solutions. They write about how improving customer journeys increases business growth. When simply surviving in the saturated e-commerce market is a struggle, achieving business growth might just feel impossible.

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Retailers Must Join the Content Commerce Revolution That TikTok Started

365 Retail

There can be no doubt about the impact that TikTok has had on the ecommerce industry in the UK. Last year, small businesses on TikTok contributed £1.63 billion to UK GDP, according to a report from Oxford Economics. And it’s not just the UK; millions of users around the world are buying directly from the videos they scroll though on a daily basis. TikTok has set the bar for customer expectations of what a smooth, content-led commerce experience should be like.

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Why it’s time to ‘ditch and switch’ fashion’s deadliest fabric

Inside Retail

If fashion were a country, it would be the sixth most polluting on the planet. We send 92 million tonnes of clothing to landfill around the world every year and only 12 per cent of the clothing and textiles we donate are recycled or reused – the rest are incinerated. Then there’s the water usage, the social implications of slave labour and unethical wages, and the impact of polyester.

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From Concept to Deployment: Building Commerce Storefronts with Composable UI

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Connectivity: reliability, security and sustainability emerge as primary demands for European customers

Cisco Retail

Across Europe, people are rethinking what they rely on the internet for: balancing classic demands for speed and reliability, with the growing needs of rising eco-consciousness, secure cloud infrastructure, and the increase of the Internet of Things (IoT) connecting our devices, from smart cars to home appliances. This trend perfectly aligns with the European Commission’s Digital Decade 2030, where secure and sustainable digital infrastructure is one of the top 4 priorities.

Consumer 119
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How to create an omnichannel strategy that benefits retailers and customers

Retail Customer Experience

The brands that have seen the most success with omnichannel experiences are those that have welcomed a new mindset and adapted to a changing landscape.

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The Difference Between What Customers Want and What They Need

Hyken

Many years ago, I walked into an Ace Hardware store to find a new hinge for a swinging door. When I showed the salesperson my broken hinge, he asked if I was open to a suggestion. He sold me a better hinge that was less expensive. Who could argue with that? I had no idea that years later, I would write about this example in one of my books, Amaze Every Customer Every Time.

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Macy’s renegotiates carrier contracts for lower delivery costs

Retail Dive

The department store retailer uses UPS and the U.S. Postal Service but did not specify which deals were adjusted.

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51% of shoppers more likely to convert when served shelf-edge digital ads, ADvendio research shows

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! UK shoppers propensity to be influenced by ads at the shelf-edge is growing, as consumer demand and retailer adoption of retail media networks in-store increases, the latest research from ADvendio, the leading omnichannel advertising solution provider, shows.

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City of Sydney unveils $44 million Haymarket revamp plan

Inside Retail

To revitalise Sydney’s Haymarket and Chinatown streets and public spaces, The City of Sydney has launched a $44 million plan following consultation with 1150 residents. The initiative includes a grant program to improve shopfront facades on Dixon Street, public domain improvements, lighting and public art, a grant for community-led initiatives and a new City of Sydney coordinator to assist local businesses.

Planning 290
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Turn Payments Into Personalization: Unlock the Value of Transaction Data

Speaker: David Nisbet, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

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Managing Brand Equity: Essential Strategies for Brand Leaders

Wiser

Understanding and managing your brand equity is a powerful strategy for businesses in today’s competitive market landscape. Brand equity refers to the value of your brand in the minds of your consumers, and it’s a key asset that can drive your business’s growth and profitability. Building strong brand equity requires thoughtful planning and strategic execution.

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Arity PMP Helps Customize Ads Based on Consumer Driving Behaviors

Retail TouchPoints

As privacy regulations ramp up, brands and retailers are looking for ways to personalize marketing efforts without relying on cookies — and brick-and-mortar retailers are always looking for effective ways to entice people to visit their stores. To help solve both challenges, the Arity Private Marketplace (PMP) enables marketers to leverage driving behavior data to understand where and when consumers are driving and to reach them with relevant messaging before they even get behind the wheel.

Consumer 289
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Online retailer OnBuy makes last-minute bid for Wilko brand

Retail Gazette

Online marketplace OnBuy has made an eleventh hour bid to buy the Wilko brand, Retail Gazette can reveal. It is thought that OnBuy wants to continue trading through Wilko.com. The Bournemouth-based firm lodged the offer after it emerged that potential white knight M2 Capital’s bid to rescue the entire group, including all 400 stores and staff, collapsed today.

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J.C. Penney announces $1B turnaround plan

Retail Dive

The struggling department store will upgrade its tech, stores and customer experience, but is unlikely to follow rival Macy’s in leaving the mall.

Planning 128
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Brick & Mortar Retail Relevance: How to Stay Ahead of the Curve

Speaker: Jay Black, Senior Account Executive

Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an

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Manufacturing Leadership Summit: Five Takeaways

Cisco Retail

Co-authored by Carlos Rojas and David Gutshall. Manufacturing was front and center at Cisco Live US 2023, with several of the world’s leading manufacturers coming together to share experiences and discuss technology trends, challenges, and innovations. For example, Dr. Henning Löser, Head of the Audi Production Lab at Audi AG, joined the Cisco team for an Innovation Talk and Cube interview about the convergence of information technology (IT) and operational technology (OT).

Returns 129
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Ann Taylor, Loft and Talbots to merge into new apparel group KnitWell

Inside Retail

American apparel brands Ann Taylor, Loft, and Talbots have merged into a new group, Knitwell. Combined, these companies generate more than US$3 billion in annual sales. Steering this new venture, Lizanne Kindler, Talbots’s current CEO has been appointed executive chair and CEO of KnitWell Group. She will be supported by a team of executives within the office of the executive chair.

Apparel 264
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Price Positioning: What It Is and How It Affects Customer Behavior

Wiser

Understanding your product’s position in the market is crucial for success, especially when it comes to price. But what exactly is price positioning, and how does it impact a product’s success in the marketplace? Price positioning refers to the process of determining where a product or service fits in relation to other offerings in the market, based on its price.

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Macy’s to Sell Gap Sleepwear and Intimates; Academy Adds L.L.Bean Merchandise

Retail TouchPoints

In a first-ever partnership between two retail icons, Macy’s will carry an exclusive collection of sleepwear, underwear and intimates for men and women from Gap. The assortment, which will feature exclusive designs and colorways priced from $12.50 to $79.95 online, will be available online, on the Macy’s mobile app and at select stores nationwide. “This launch is an opportunity to amplify the Gap brand and deliver must-have essentials in comfortable, breathable fabrics to men and women across th

Outdoor 264
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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Wilko job losses ‘could be announced on Thursday’, GMB union warns

Retail Gazette

Wilko is set to announce job losses tomorrow after an offer to buy the entire business failed to “pass basic checks”, according to the GMB union. The GMB met with PwC this morning and was told that redundancy plans could be “restarted” and the future of any jobs at the retailer could not currently be guaranteed. It said: “In the meeting they advised that the company were still actively assessing a number of bids.

Planning 128
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Burberry draws on minimalism at New Bond Street store

Dezeen

British luxury brand Burberry has renovated its New Bond Street store , which has been decorated with a minimalist scheme that is populated with striking contemporary furniture. Set on a prominent spot on the corner of New Bond Street and Conduit Street in central London, the 22,000-square-metre store is split across three levels. Burberry's flagship store is located on New Bond Street The flagship store has a minimal open-plan interior that is characterised by stark white floor, walls and ceili

ATS 113
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Bookseller taps ChatGPT for personalized customer experience

Retail Customer Experience

ChatGPT offers the online used book retailer a boatload of opportunities and strategies to better meet customer expectations and drive a more personal customer experience.

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“Steal with pride”: How Officeworks and Woolies are tackling sustainability

Inside Retail

Consumers hold firm expectations that environmental sustainability and social responsibility should be at the forefront of everything from executive strategy, to day-to-day operations. This is set to become even more important as Gen Z becomes the dominant consumer audience. Notably, over 60 per cent of this demographic feels a personal responsibility over decisions that contribute to a better world – with this informing and shaping their purchasing habits.

Fashion 264
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Exploring the Advantages and Hurdles of Direct Store Deliveries

Direct Store Delivery, or DSD, is a common practice among global suppliers and retailers – like PepsiCo, Frito Lay, CVS, and Dollar General – and its popularity is growing, with the global DSD market expected to reach $1.19 trillion by 2027. Download this eBook for exclusive insights into direct store deliveries, challenges, benefits, and future trends.

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How to Build a Better Retail Assortment Strategy

Wiser

A well-curated retail assortment bridges the gap between customer preferences and demand for the products offered, ensuring that each item in your inventory adds value to the customer and your business. Moreover, an effective assortment strategy allows retailers to stand out in the fiercely competitive retail landscape, providing a unique and memorable shopping experience.

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Amazon and Shopify Bring ‘Buy with Prime’ to Merchants with New App

Retail TouchPoints

Amazon is bringing ‘Buy with Prime’ capabilities to Shopify merchants via a new app integration. Buy with Prime was designed to give Prime members fast, free delivery and easy returns through Amazon’s fulfillment network and ultimately help brands increase shopper conversion by about 25%. Now, the new app is empowering Shopify merchants to offer this seamless payment experience to their customers.

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Tesco unveils price cuts with parents set to see ‘biggest benefits’

Retail Gazette

Tesco will slash prices on over 50 products, claiming parents are set to see “some of the biggest benefits” The supermarket is cutting the price of some Pampers nappies by 16% and slashing costs across a range of branded and own-brand baby products, including Johnson’s Baby Shampoo and Florence and Fred Cotton buds. While the retail giant is reducing the prices of almost 60 items in its larger stores, a quarter of these will affect the baby aisle.

Grocer 122
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Cisco Partners and Sustainability: we can help you do your part

Cisco Retail

Environmental sustainability is an expanding focus and topic of discussion for many business leaders around the world. This is a period of great change. Businesses all over the world continue reshaping their operations to further support the wellbeing, stability, and future of the planet. We are evolving from an economy that extracts resources and eventually discards them, to a circular one which finds new uses for products and their inputs.

Returns 116
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Disruption Reimagined: How to Conquer, Not Crumble, During Supply Chain Instability

Speaker: Robyn O’Brien - Founder of Sirona Ventures, Adjunct Professor at Rice University’s Business School, Supply Chain Optimization and Logistics Expert

Today’s supply chain leaders are required to stay strong in the face of disruption and not only accept it, but embrace it – after all, progress is made outside of your comfort zone. While it’s easier said than done, conquering the fear of instability in your supply chain is within your reach. Thanks to the advancement of technology and AI, we now have more tools and resources at our disposal than ever before to conquer, not crumble, in the face of uncertainty.

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From Lattes to Doughnuts for Dogs – A Look at All Things Pumpkin Spice 2023

RIS News

Before every child has walked through the doors for their first day of school, the unofficial end of summer has been ushered in by all things pumpkin.

ATS 114
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Harvey Norman’s full-year profit slumps by 33.5 per cent

Inside Retail

Electronics and furniture retailer Harvey Norman Holdings says its profits declined in FY23 due to increasing cost pressures and softening demand. The company, which owns and operates the Harvey Norman, Domayne and Joyce Mayne brands, reported total system sales revenue of $9.193 billion with EBITDA of $1.13 billion and tax-paid profit of $539.52 million, down 33.5 per cent for the year to June 30.

Returns 264
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The Perfume Shop Unveils Revamped Experience Store at Festival Place

365 Retail

The Perfume Shop recently inaugurated its updated, experience-centric store at Festival Place in Basingstoke on August 25, 2023. This distinguished retailer, which celebrated its 30th anniversary in the previous year, continues to showcase a broad selection of the latest perfume launches, celebrity-endorsed fragrances, and iconic designer scents. Customers can also benefit from the expertise of a specialized in-store team offering professional advice.

Shopping 105
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Furniture maker Mitchell Gold + Bob Williams shuts down over inability to secure ‘critical financing’

Retail Dive

The company, which was acquired by private equity firm The Stephens Group in 2014, is closing despite a recent $20 million investment by the firm.

Finance 117
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